while our pals in Customer Service are trying to reach Pete and resolve this issue, here's some useful info on the subject:

There are three places where customers can access the link to their "My Downloads" page:

1) the order confirmation page right after they place their order (there's a link that says "If your cart includes a download, click here")

2) the confirmation email that the customer receives after their purcahse is complete

3) after logging into their Store account, go down to the bottom-left side of the store, click "My Account", and underneath that link, click "My Downloads"

The actual URL is http://www.deadnetstore.com/User/MyDownloads.aspx .

(with your ID being substituted for "User")

Agreed Rob. I wonder if anyone at Rhino would care to comment?

I listened to several tracks while still in FLAC (Winamp will play FLAC files directly and also SHN files with a downloaded plug-in), and then converted a few and listened to the WAV (regular audio) files, and they are all definitely slow, which besides sounding sluggish, affects the key signature of the music. When Rob B used the word "cents" in his appraisal and said the change was 2.7 percent, I figured he must be knowledgeable and on the right track, because cents is a technical term used in music and audio work to precisely define differences in pitch. So I tried speeding up two of the tracks by that amount in Sony Soundforge and they both sounded much better to my non-perfect ears.
Despite this problem, I'm very happy to see new downloads, and have faith in The Rhinos' desire to provide quality products, so I'm standing by.
-Tommo

I was about to order this release until I read the posts discussing the pitch issues. I'm just barely savvy enough to download FLAC files and burn them onto CDs. Fixing the pitch myself? There isn't a chance I could do that without a tech expert here to show me how. I'm not ordering this one until I see Dead.net make an official response in this forum saying that they fixed the problem. There is no reason why they shouldn't be able to fix this. I love all Dead releases: compilations, downloads, complete shows, box sets, the works. I buy them all. But I'm going to hold off until they fix this one. With all the upset fans demanding full show releases, it's too bad these files have technical problems. I'm certain there are many, many fans out there who, like me, are waiting for this release to be fixed before they place their orders. Let me ask you, the folks of Dead.net, what is the story with the pitch problems? Will they be fixed?

Thanks Mary !
-Tommo