Grateful Dead

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marye's picture
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Joined: May 26 2007
store, streams, etc.

With regard to the streams and many other features, there are many enhancements in the queue and I don't know which are likely to come first. Hence if streams are a big issue to you, please weigh in using the fine Feedback link at the bottom of the page.

With regard to the Store, let's just say they're coping with a few issues and we're working with them to establish a better communication channel. My personal advice, if you don't NEED to order something right this minute, you might give it a week for the dust to settle a bit. If you're already having issues, and you've emailed customerservice@deadnetstore.com already and not heard back, send me or izzie the details and we'll get it to someone who can help. Thanks and sorry for all the trouble.

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Joined: Jun 13 2007
No more music streams?

Did you get rid of the Dead radio stream from the old site? Do you offer any streams at all?

Richard Vigeant's picture
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Joined: Jun 13 2007
vault three

I don't know if i'am at the right section of the site, so, please let me try.
Why do i have to pay $35 to buy an order of $39 (vault three, t-shirt)? Can't i recieve it by ordinary mail? Idon't care to receive it in 4-6 weeks, the price is very good.
Thank you, Richard.

dpc
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Joined: Jun 4 2007
downloads

are the downloads going to be put back up?

marye's picture
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Joined: May 26 2007
Ironman...

sorry response to your emails is slow. If Iknew the answer I'd tell you. I suspect they're swamped and, like us, trying to get things working right, but I'm sorry and I'll mention the issue.

ironman88's picture
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Joined: Jun 8 2007
The Store

Why are shipping costs so damn high!

Why won't customer service answer my emails?

Tony

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Joined: Jun 5 2007
Scroll Hell

Love the look of new site.... but the post fonts and spacing is so large that it is hard to read with all the scrolling one needs to do... makes my eyes hurt!!

Please reduce the size so you get 4 or 5 posts visible at least at a time.. right now it is 1 or 2 at most...

thanks.

drmz
DrmzSpace Radio podcasts available at: slapcast.com/users/drmzspace
tasty audio treats for the mind...

marye's picture
Online
Joined: May 26 2007
Your recent posts

Hey now, Rose-- if you go to your own profile page (click My Account on the left there) you'll see a section on the right of that page called User's Recent Posts, which is a partial solution to the problem you're talking about. However, partial is the operative term, as my Recent Posts seem to reflect the reality of several days ago.

A more complete solution would be a good thing, and I'll pass that along. (I'll also email this to you so you don't have to slog through so much).

As for the issue of being taken straight to new-to-you posts, let's just say that in my morning report to the higher-ups I said that that issue and the fact of responses appearing out of chronological order are officially at the top of the Pain Point list. So the tech team is aware of the problem and I fervently hope we have a solution soon. Thank you for your kind patience...

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Joined: Jun 4 2007
It would be really helpful

If I could find my own posts so I can keep up with those threads I've entered. I can't remember where I was.

Marye - something like the "check messages" or "Message center". Forgive me if you already talked about this someplace and its been addressed and I'm sure if you could you would.

Like for this question, I suspose I am going to have write down where I asked it so I can check for the answer.

and BTW, just where am I?

Thanks, Rose

izzie's picture
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Joined: May 26 2007
ongoing discussion

Wendy - I can't give you an answer, but I can tell you it's being discussed. I personally agree with you, that the most recent should be on top. I can also tell you that's it going to be one way or the other - can't have it both ways.

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