Grateful Dead

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marye's picture
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Oakland, CA
United States
Joined: May 26 2007
for problems with the store

as above, email

customerservice@deadnetstore.com

and they should be able to straighten it out. Your humble forum mods have no such access.

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Location

United States
Joined: Jun 7 2007
Ordering

OK so perhaps I'm dense but I could not find a way to complete my order. At the end of the ordering page (after My Cart) the only button at the bottom was CANCEL which worked just as advertised. How do I complete an order?

Don

izzie's picture
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Forest Lakes
Bayfield, CO 81122
United States
Joined: May 26 2007
closing an account

Hmmm that's not in our manual. You could change your password to something gibberish with your eyes closed - I did that one to stop myself from accessing a site and it worked like a charm.

If you'd like, we'll look into it and if it takes a moderator's keystrokes, we'll let you know before we do the deed. If it's something you can do yourself, we'll send you Private Message.

Soeharto's picture
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Indonesia
Joined: Jun 4 2007
Closing an account?

How do we close/delete our account?

marye's picture
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Oakland, CA
United States
Joined: May 26 2007
yeah...

we're getting some really strange things thrown into the moderation queue by the system, not because there seems to be anything wrong with them but because, for whatever reason, there are anywhere from two to a dozen of the same thing. If the problem persists, please report back.

izzie's picture
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Forest Lakes
Bayfield, CO 81122
United States
Joined: May 26 2007
duplicate posts

I think that when the server is busy, it takes a little while for the system to accept a post with a lot of links or photos or other non-regular text input. I've just published two such posts, and deleted the several duplicates that were in the que to publish.

B42
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RI
United States
Joined: Jun 4 2007
Trying to post

I've been trying to put a post up on the "offline" books review forum but coming up empty. Is this accidentally locked down?

"if you get confused..."

izzie's picture
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Forest Lakes
Bayfield, CO 81122
United States
Joined: May 26 2007
broken plug-in for Tapers Section

MzNSB - is it working now? I've checked all the MP3 links, and they all worked for me. You're using Quicktime, right? Do you have the latest installs for it? In my experience, Quicktime is really picky about having the latest and greatest installation, or it bails. Let us know if you need any escalation...

thanks
iz

marye's picture
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Oakland, CA
United States
Joined: May 26 2007
If she's posting, she's logged in.

One must be logged in to post. Or so they tell us. So the problem is probably something else.

marye's picture
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Oakland, CA
United States
Joined: May 26 2007
Since you seem to be logged in here...

I suspect you're having trouble logging into the Store.

Short version, right now it's in another server universe and you need to create a separate account to shop. Use your same email address, and down the line the two accounts will reunite.

More details here; see item #2:

http://www.dead.net/about-the-new-site

and if the problem is completely different, speak up!

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