Grateful Dead

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marye's picture
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Joined: May 26 2007

Folks, the Store is about to open. That's the good news.

Here's the bad news. In order to use it, you will temporarily need to create another ID.

When you do, please be sure to use the same email address for your User (the one you're using here) and Store accounts. That's because we'll be merging the two universes later, and when we do we want to avoid those pesky identity crises.

If you don't need to shop right now, you might want to just chill and await developments for a few days. But if you do, that's the process.

Note also that the Store's inventory is a bit sparse at present, but will soon be a good deal less so.

Thanks for bearing with us during the transition and grand opening glitches.

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marye's picture
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Joined: May 26 2007
thanks, dracul

I'll pass this on.

dracul's picture
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Joined: Jan 17 2010
Affix Invoice for custom matters to the outside of the package

Dear Mary, haven't had any troubles with orders sent to Germany, thank you very much. Just one small point from one of my last orders that took me a day off work: Since the invoice was only inside the package and the customs officers don't open the package it couldn't be processed further. I had to go to the customs office myself to open it for them. So please remember the shop staff to take good care to always affix the invoice or a complete customs declaration to the outside of the package. Then the postal service can arrange custom matters. Thank you for your help.

marye's picture
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Joined: May 26 2007
tracedef

send me a PM with the details and I'll see what can be done to fix this. So sorry for the trouble.

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Joined: Jan 12 2012
Store Customer Service is Horrible to Non Existent

Placed an order for 4 shirts on 2/17, emailed on 2/20 after not receiving any communication about order and noticing that in that time one of the shirts had become backordered during the delay, asked for backordered shirt to be removed from order. Called on 2/22 and gentleman said he would ship 3 shirts and then ship last shirt that was backordered when it came in and would not charge for shipping on that item and would send email confirmation.

Never received shirts or a single response to my email or promised emails. Now, 9 days later other shirts in the order are backordered and customer service rep I spoke to via phone today didn't have a clue about what was going on, but saw my previous phone call notes and didn't seem to have an idea of how to help the situation .... so I cancelled the order. Thinking about making a simple t shirt purchase from GD store? Good luck with that! :)

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Joined: Feb 3 2012
What a Long Strange Trip It's Been

I just noticed there are 2 entries for "What a Long Strange Trip It's Been" in the store, one titled "What A Long Strange Trip It's Been CD" for $19.98 and one titled "What A Long Strange Trip It's Been - The Best Of The Grateful Dead" for $11.99. Both are sold out, but I found it odd there are 2 entries for the same item. Just thought I'd point it out.

marye's picture
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Joined: May 26 2007
I just got the report on this

And have submitted a problem report. Stay tuned.

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Joined: Sep 21 2011
What happened to al lthe music in the store?

Haven't been to the site for a couple weeks, and I come back, and bang! Nearly all the music from the store is gone? Just a couple Road Trips and Europe '72 releases? Just a glitch or what? No Jerry? Virtually no GD releases?

unkle sam's picture
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Joined: Oct 3 2008
user

you have started down the road to getting something done about your delemia, Mary will get you set right, she might be the only one who can and will help you, so don't fret too much, help is on the way. Peace

marye's picture
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Joined: May 26 2007
user

please send me a PM with the particulars. (I'm the forum moderator.)

You're obviously able to post in this thread, so that problem appears solved, but let me know re your Dave's Picks. Thanks.

Anna rRxia's picture
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Joined: Dec 25 2009
Dear User,

You're so screwed!

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