• 484 replies
    marye
    Joined:
    Having trouble posting? Getting strange results when you load a page? Report these and other strange occurrences in the desert here! (Feel free to mention what OS and browser you're using also, as it helps nail the problem.) Thanks!

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  • marye
    Joined:
    okay
    I've passed this on.
  • wilfredtjones
    Joined:
    30 days
    Links not working. Some people still use IE these days. Also, can't post comments: Not everyone uses Facebook!
  • marye
    Joined:
    unkle sam
    I can't reproduce this problem, it's working fine for me. What browser/OS/etc. are you using? Thanks!
  • unkle sam
    Joined:
    30 days of the dead
    as much as I want to, I can not enter the contest today or download the song, I have tried every avenue available that I know of and nothing, the song plays, (could it be the best and longest Sugaree ever?), but nothing when you click on the enter or download button. Anyway, the answer today is.........., this is a good one.
  • marye
    Joined:
    thanks, will pass this on
    appreciate the detailed report
  • Mike Edwards
    Joined:
    Redesign Issues
    Here's a few: • the Last Post link at the top of the page is not acutally a link. It looks like one, but there seems to be no action associated with it. (Edit: I checked the source code of that section, and there is code for a link, but that's not how it's playing on the rendered page; I'm guessing something runs afoul prior to those lines, which leaves this section's code invalid.) • Cookies don't seem to be working properly. It seems like I have to log on to the site every time I visit it, but even then, it's not clear if I'm logged in or not. Here's an example. When I first hit the site this morning, there was a message that I had a message; I clicked the link and was taken to the message. I typed my response and then hit Send Message, which took me to a login screen. I logged in at that point (didn't we used to have a "Remember Me" checkbox?), and was then taken to the home page, but the response to the message that I had typed was gone. • It's a small thing, but the Preview function for posts doesn't render/display in the same way as the actual post; the subject line is regular text, as opposed to the fancy style that I've quickly become a fan of. And here's my system info if the techies ask: Firefox 14.0.1 running on Kubuntu 12.04.1 LTS. Thanks.
  • wilfredtjones
    Joined:
    pages not loading, taking forever to load...
    ...and any guesses why the only image available on the show description pages is one of the Summer Tour 1995 poster? Seems like they're just putting lipstick on the pig with the recent changes. Not really fixing the underlying problems, just fancying it up a little...might as well (I guess).
  • marye
    Joined:
    the way I got around this when it happened to me yesterday
    was that I fired up a different browser, went to dead.net and logged in, logged out, copied the url of the login page, and pasted it into the original browser. Worked like a champ and I haven't had the issue since. Whether it will work for you I dunno, but I've also asked the tech guys if they have more reliable info than my blundering around.
  • marye
    Joined:
    whoa!
    Okay, that's pretty surreal. I'll pass this on. We thought we had the login issue fixed, but clearly not for everybody!
  • Mike Edwards
    Joined:
    New ones coming as the old ones go
    Thanks for the track tip, wilfredtjones; I was getting tired of scrolling through the whole list to find my stuff. But here's a new problem for you, marye: when I click on My Account at the top of the page, it takes me to a search page. I need to click on my name in a post to get to my account.
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Member for

16 years 10 months
Having trouble posting? Getting strange results when you load a page? Report these and other strange occurrences in the desert here! (Feel free to mention what OS and browser you're using also, as it helps nail the problem.) Thanks!
user picture

Member for

16 years 10 months
Permalink

Yes, that functionality got broken during a site update. It has been restored, but yeah, you do have to put your shows back in, regrettably. It should work now though; let me know if it does not. In order to add a show, find it in the show list and click Mark As Attended.
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Member for

16 years 9 months

In reply to by gratefulgerd

Permalink

Just marked my 'Shows Attended'. Just go to the show page and mark as attended.

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Member for

4 years 10 months
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Am I the only one to pay as much as $150 for a FLAC box set and get nothing? I tried calling for help and they'd send me another link within the next 3 days. I asked for my money back and they told me I'd have to wait up to another week for that. Am I the only one? I want to hear the music, but I feel I am getting "jobbed".

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Member for

3 years 4 months
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I need help I have not gotten my Daves Picks 36! I have been a subscriber since Dave launched his series and I really do not want to miss out on 36!!! Please i have been trying to contact for over a week!

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Member for

3 years 4 months
Permalink

Been waiting on 2 shirts and a pair of socks for 30 days now...
Order still says processing; not even shipped.

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Member for

16 years 10 months
Permalink

send me a PM and I'll see what the Doc can do.
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Member for

16 years 9 months

In reply to by marye

Permalink

Neither of the Buckeye Lake radio hours play can you help when you hit listen it does not start the music.

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Member for

3 years 1 month
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It’s very easy to find out any topic on the web as compared to books, as I found this piece of writing at this web site.
https://wgslogin.com

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10 years 2 months
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I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry a lot

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2 years 6 months
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I took of a screenshot of one of the items in the store that I sent to a friend because I wanted to buy it and now I’ve apparently been blocked and banned from all the site features. This aggression will not stand man!

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Member for

16 years 10 months
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If you're still having this problem send me a PM with the details.
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Member for

11 years 2 months

In reply to by marye

Permalink

The new download for Playing In Ther Band from the St Louis Box Set isn't working...not just me but others too...no problems with the first two that were made available...this kinda stuff is getting really really old fast...

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Member for

2 years 6 months
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b

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Member for

9 years 6 months
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Hi Marye, Trying to change the photo (avatar) on my account with no success. Tried three times and it does give me the green box that says it sized it for me but cannot get rid of that box or get the new photo to stick. No biggie, just trying to have a more personal avatar. Thank you. You're the best! I'm on a windows PC (not Apple) and using chrome browser.
Cheers!
Edit: I GOT IT! Duh, there is a save button way at the bottom. All good now. Peace.

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Member for

12 years 4 months
Permalink

Hi, in recent days, when logged in, I was able to view message history, post, and write pm. Today, I am able to post, write, but unable to view message log. When selecting Message from the drop down under my user image, the screen returns 'unauthorized to view this page'. ? Please advise. thank you

update: 11-30-21.. Tech issue appears to be resolved. Thanks.

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Member for

10 years 7 months
Permalink

Hi,

I've been trying to order the Dick's Picks subscrition for a week or two now

Orders don't complete and below (redacted) is what I get when using "Contact Us"

This is the mail system at host outgoing.POD190.demandware.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

dead-at-wmgcustomerservice.com>: host fanmail.artistarena.com[166.70.12.20] said:
550-XM-RJCT16: SPF Failure (ip=13.110.131.116, frm=xxxxx, 550
result=fail) (in reply to RCPT TO command)

Reporting-MTA: dns; outgoing.POD190.demandware.net
X-Postfix-Queue-ID: 085B132D4B
X-Postfix-Sender: rfc822; xxxxx
Arrival-Date: Wed, 2 Nov 2022 04:11:06 +0000 (GMT)

Final-Recipient: rfc822; dead-at-wmgcustomerservice.com
Original-Recipient: rfc822;dead-at-wmgcustomerservice.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; fanmail.artistarena.com
Diagnostic-Code: smtp; 550-XM-RJCT16: SPF Failure (ip=13.110.131.116,
frm=xxx, 550 result=fail)

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Member for

9 years 6 months
Permalink

Has a malfunction this AM. Not showing yesterday's answer/winner but the day before instead.
That app always seems to have glitches depending on how you access it. Different results if coming from the 30 day tab on home page vs. from the comments section at bottom of home page. But that is doable either way if you just poke around. Thanks Marye
Cheers

user picture

Member for

9 years 6 months
Permalink

The date is wrong. Says 10-14-84 and the answer was 10-15-84 according to all sources and comments. I saw it by going to previous days, click 13th, and incorrect answer and only a ' where the winners name should be.
Thanks again for your prompt attention.
Cheers

user picture

Member for

3 years 1 month
Permalink

I don't know if anyone from dead.net reads these but this website will not let me order the new boxset. I have tried as a guest and it doesn't take my order. I have tried using safari, chrome, and edge on a pc, MacBook, and iPhone with no luck. I have also used 3 different credit cards and PayPal and dead.net still will not take my order. I have ordered Dave's Picks and other boxsets in the past and I have never had an issue. Please take my money, I would like to order this!

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Member for

3 years 1 month
Permalink

Alabama sales tax is still not being added to orders. We can’t order anything from the store.

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Member for

11 years 4 months
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I was told to contact you for help as I am not getting anywhere! My CD2 of this newest Dave's Picks has a glob of something (glue? plastic?) And won't play.
I have written in and got nothing back.
I need a replacement of only CD2
My order number was 137400000016959SF_US
My Address is:
Larry Salvisberg
3336 Kerner Blvd.
San Rafael, CA 94901
email: larryguate@hotmail.com
Thank you so much for any assistance or referral you can give me!

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Member for

14 years 11 months
Permalink

Since the July 4th sale began, I have not been able to load anything into my cart to purchase anything. Does anyone read this? Is there anyone on board?
What is the current phone number for customer service for the dead.net store?
Help, please?????
Is Help on the Way?

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Member for

3 years 11 months
Permalink

Hey
The site isn’t letting me log in unless I say I need a new password. My password is correct but it still won’t let me log in!

user picture

Member for

9 years 6 months
Permalink

Send a PM (message on drop down box) to site administrator MARYE. But you have posted so are you having to make a new password every time? I know the Store on the site has required a separate password recently to order stuff but some just log in as guest there. Good luck.
Cheers