What's on Your Mind?

marye
Posts: 4438
Joined: 05/26/07

Posted: May 29, 2007 - 10:08am

Got issues with something? Wish we were doing something differently? Speak up here!


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the Store account

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On September 14th, 2009 marye said:

has always been separate from the Dead.net account. If your Store account has not successfully moved over to the new site, that's not what's supposed to be happening, so speak up.

As for the downloads, I am assured they'll be back. More as I know it.

Store accounts

On September 14th, 2009 ivhs72 said:

From talking to the people on the 800#, it seems that everyone's store accounts didn't get moved over. I also tried entering the information again and reordering (put in address, CC#, etc.) and clicked to place my order, and it came back that it could not complete my transaction. Needless to say I counted to 10.....many, many times. :-)

"All Who Wander Are Not Lost....."

thanks for the info

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On September 14th, 2009 marye said:

I am passing all this up the line and hoping for a speedy fix. Very sorry for the aggravation.

reality check/update

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On September 14th, 2009 marye said:

Okay, here's what SHOULD be happening. If it does not map to your experience speak up.

1. This site launched in May 2007. Accounts stored on previous versions of Dead.net were not copied over.

2. If you've set up an account in the Store and/or ordered from the site since then, that account info should have moved over to the new site this week.

3. If you haven't ordered and/or set up an account since May 2007, go ahead and set up a new account because we do not have that info.

Like I say, if your experience is different, speak up. Thank you.

The Dead On The Road lasercut poster

On October 23rd, 2009 killersharks said:

When I went to The Dead's show last May at the Shoreline, there was this Dead On The Road lasercut poster by Emek that was on display at the Merch booths. The poster has the same design as the On The Road Tee at the Store page.
I asked the people working the booths about it and they told me it wasn't for sale and directed me to Dead.net. I've been checking the Dead.net store for a while now and still haven't seen the poster listed for sale. I've also tried calling the Customer Service number once in a while to ask for it, but the operator really doesn't have any info on it. I was wondering if this poster will ever be put on sale or not?

Here is a photo of the poster that I snapped at the merch booth.

Past purchases

On October 23rd, 2009 ivhs72 said:

Marye,

Do you know what the status of restoring past purchases information from users? It's nice to be able to see what I've purchased in the past. Also, when I went to order the new Road Trips Vol. 3 #1, it seems that this time the system knew me but had lost my password. I was able to order with no problems this time. But having that past order info would sure be nice......

Thanks for all your help.

Rich
Portland OR

"All Who Wander Are Not Lost....."

I don't know

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On October 23rd, 2009 marye said:

but I will remind TPTB that it is an issue. Thanks.

sharks

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On October 23rd, 2009 marye said:

I will inquire.

Set lists being listed

On November 4th, 2009 BobbaLee said:

will somebody please put the set lists back up on the Dicks pics etc?
thanks!

And the road goes on forever....
BobbaLee

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