Grateful Dead

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izzie's picture
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Joined: May 26 2007
good news

Be careful, Howard. I like my hippie men old and cranky. It's so much fun to make 'em smile!

Howard's picture
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Joined: Jun 7 2007
Fair point Izzie

OK Izzie, you're right. I'll take the good news. Just looking forward to getting the CD. Guess I'm just Grumpy Old man

"Always look on the bright side of life" eh...

Howard

izzie's picture
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Joined: May 26 2007
Customer Service

anthony - are you looking for customer service at the Store? Try sending email to customerservice@deadnetstore.com

Let us know if you were looking for something else.

bob_dylan's picture
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Joined: Jun 5 2007
Is anyone paying attention to Customer Service Inquiries?

I guess musictoday no longer does GDP merchandising? I asked a question a week ago and never got an answer.

1800-CAL-DEAD no longer is answered.

izzie's picture
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Joined: May 26 2007
instant response!

Howard, suspicious looking, I know, that immediate response when you re-ordered. To me, though, that's GOOD NEWS!! it means the system automatically acknowledged your order, which is something we've been working on lo' these weeks now. I'm so sorry that it looked so tacky just then, but really, that's sign of better customer service to come!

this makes sense, right? We asked them to acknowledge orders, if nothing else, and they're doing that now. That's a front-edge of better customer service behind the scenes.

Howard's picture
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Joined: Jun 7 2007
Reply/Store - Same experience as Jeremy

It has been a nightmare of non-communications with the store since the setup changed. I spent a week trying to get my "Three from the Vault" ordered adjusted to the lower Shipping Charge ( I'm in Cambridge, UK). I tried contacting them via Customer Services on the Web (5 times), and via direct email (3 times I think) and got no replies whatsoever. In desperation I posted to the Admin forum here and got some support and help there from Izzie ( thanks Izzie). Shortly after I found that Customer Service had responded to my post and cancelled my Order.

So I get no response at all to any email, but I get a mail shot from them, and when I reorder "Three from...." I get immediate confirmation of the order. Is the only interest in taking my money?? Surely not here of all places.

The most disturbing thing about this episode is that it has the feel of a non-caring Corporation running the store - which is not what I expect from DeadHeads. DeadLand is normally a haven from the some of the harsher realities elsewhere, so to be treated this way is very upsetting.

Please tell me this is all due to teething troubles - and not a takeover by Corporate America :))

Howard

izzie's picture
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Joined: May 26 2007
Reply/Store

The Reply option was apparently behind the weird non-chronological listing of some posts.

I encourage you to use the old-fashioned copy/paste to respond directly to something someone else said.

JeremyP - I'll copy your note directly to some Admin-folks who might can help out. Everyone (even admin!!) is having trouble with the Store customer service, and it's being worked on. But that's kinda out of our hands here, and all we can do is continue to pass your concerns along and scream a little louder every day. Thanks for your patience!!

sw fla chip's picture
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Joined: Jun 7 2007
Can't reply to others posts?

I noticed the "reply" button at the bottom of posts is now gone. I think it creates more of a sense of community when you can directly reply to another poster. For example, over in the "best versions" thread, I was previously able to respond to someone's post about best Sugarees, but now it seems we can't get/keep that kind of dialogue going. (I guess we can if we cut and paste of respond to the poster by name without the quote.) Same with the "what are you listening to?" thread. It would make sense to be able to quote and/or directly reply to someone along the lines of "if you're listening to _____ you might like _____."
Still, I'm enjoying digging around in here - plenty to do!

"Got a few wrinkles but that's OK, hang out in the breeze and they'll blow away"

JeremyP's picture
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Joined: Jun 7 2007
Store problems - customer services not replying

Have sent two emails in the previous 3 days re an order which I think has either not been processed, or has got the wrong billing address. I never got any email confirmation of the order, and customer services at the new store email address are not replying, so I'm in limbo here.

Can anyone help, please?

Jeremy Poynton
Frome, England

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Joined: Jun 15 2007
It's a shame people cannot

It's a shame people cannot create/post their own topics here ... weak.

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