Okay, here's what SHOULD be happening. If it does not map to your experience speak up.
1. This site launched in May 2007. Accounts stored on previous versions of Dead.net were not copied over.
2. If you've set up an account in the Store and/or ordered from the site since then, that account info should have moved over to the new site this week.
3. If you haven't ordered and/or set up an account since May 2007, go ahead and set up a new account because we do not have that info.
Like I say, if your experience is different, speak up. Thank you.
I am passing all this up the line and hoping for a speedy fix. Very sorry for the aggravation.
From talking to the people on the 800#, it seems that everyone's store accounts didn't get moved over. I also tried entering the information again and reordering (put in address, CC#, etc.) and clicked to place my order, and it came back that it could not complete my transaction. Needless to say I counted to 10.....many, many times. :-)
"All Who Wander Are Not Lost....."
has always been separate from the Dead.net account. If your Store account has not successfully moved over to the new site, that's not what's supposed to be happening, so speak up.
As for the downloads, I am assured they'll be back. More as I know it.
What's up with not being able to order the Winterland June '77 set? I tried it online, and get an invalid user name/password when I try to log into my account. (BTW, same user name/password that I use to get on the site, works great there). When I click on remember my password, I get an email with a temporary one, and when I log in, all of a sudden you're asking me for all my user information again? Not wanting to create a 2nd account, I cancelled our and called the 800#. Guess what, same experience there as well, they could not/would not take my order. Needless to say, I'm fuming right now, especially if I miss the bonus disc on this one. You might tell the people answering the phone that no amount of escalation "to the management team" and endless apologizing will make it any better.
As for the Download Series, it was as set of 13 shows ( 1 thru 12, with the 13th being "At The Family Dog" from Feb. 1970) from the late 60's up through '92, I think. They had cover artwork, but no liner notes or anything. I called them Dick's Picks Lite, but they were good shows. I was surprised to no longer see them in the catalogue, since they are worth having.
I'm looking into this.
I think it was actually called just Download Series. They had some nine or ten items there. It has been there for a long time (years) and I have bought some of them earlier. It was there few weeks ago. Anyway its not Dicks Picks or The Dead Tour downloads. It was for downloading only and you couldnt have them as CDs at all. It would be nice to have them available again.
With this new Winterland box there is some kind of mixup with shipping costs. Better option is cheaper and vice versa. When shipping to Europe they also for some reason want VAT-number. Private citizens dont have one. Not in Finland anyway. I cant see why it is needed.
Thank You (again)!
the Store's having a bit of a transition at the moment, but if you can be a bit more specific I'll try to find out what's what.
So did we loose The Download Series permanently now. I would like to have collected them also but couldnt affort to buy them all at once.
hopefuly ill here from u all im in forced rehab email me at email@example.com need to here from u all!!