Understood it's not your responsibility. But please let them know that it is dodgy to have a system that takes peoples' cash (or does it?) and then sends no confirmation. As noted, I have no idea whether my order was accpeted or processed - that is a NONO for online purchases. Even the Dead have to play the game on this one ya know - and did so on the two previous store incarnations. This one has clearly not been tested properly befoire going live.
On the other side - you mods are doing a great job. Love ya to bits!
The Crusty Old UK Deadhead :-)
Thanks to all who worked on the new site! Given the creativity and inspiration of all who were and still are touched by the music, I expect we'll see it evolve as it goes.
To the folks who are already complaining, give these folks a break; this is great work for a beta release. This coming from someone not so much concerned with forum features, as there are many other ways a site can offer a unique and interactive experience.
Questions for the design/dev team: will there be an opportunity for users to volunteer support for user experience/bug reporting/etc for future alpha/beta releases of new features?
Initial suggestions for future features:
* Extend the concept of "Community" for members beyond the forums. For example, offer a way for users to create a network of their own friends within the online community, or a way for users to meet new folks in their physical location. Anything that goes beyond the general forums.
* Create a "looking for" feature that is not forum-based (searching through forums can be tedious). Technically speaking this would be easy to implement with any db/script resources actively being used. Examples would be downloads, tapes, memorabilia, stubs, people, etc.
* Polls - always fun. Both mod-created and user created. For example
"Where did you crash between shows?"
A) Holiday Inn B) van/bus/car C) Some stranger I hooked up with's pad D) Lockup E) Sleep?
folks, izzie and I do not have access to the Store systems to address your concerns, but we're passing this along and sorry for the aggravation. Stay tuned. Thank you.
When will shipping price be modified ?
Lot s of people wait for something decent and normal.....
Always horribly slow down South of France to...
I received NO email acknowledgement.
Messages to customer services go unanswered.
What's going on. I place an order for lots of wonga, and it is as if it has disappeared into thin air.
Can anyone advise? Bad enough the new postal charges to the UK - they DOUBLED the cost of the 3 items I ordered, so I had the delivery changed to my brother in SF. Or did I? As no-one seems interested, and I have no evidence of the order even being placed, I am truth be known, fed up. I've spent hundreds of dollars on the dead's music over the years - looks like I'll be buying it elsewhere if this is what we have to wade thought for each new release. Can't even log into "my account", as my details seem to have disappeared.
Yours, deeply pissed off in Frome, Somerset, England
This discussion reminds me of what it was like to get Deadheads to agree on very much else except the fact that they loved the Dead! Give these folks a chance! As for the mods,remember that if you're like the band, YOU'LL ALWAYS BE IN BETA....
Thanks for the revamp!! I like it! Seems a bit more friendly and 'head-like! Don't let the less civilized folks take the wind out of your sails. You're doin' it right this time. The tapers' section, the interviews, set lists.....all cool. I just hope that the downloads are available again form this site soon. I-Tunes doesn't offer the artwork. But can ya try to make the process Mac-friendly?
Thanx and Cheers!
is being discussed.
It's slow in Oakland!
It's not the UK...it's very slow to load in France, too.
Hope it's only temporary overload;takes a few seconds to get one page back (3 to 6)
that's really to much