Grateful Dead

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jpo
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Joined: Jun 5 2007
page load times

Always horribly slow down South of France to...

JeremyP's picture
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Joined: Jun 7 2007
Online order for Vaults #3

I received NO email acknowledgement.
Messages to customer services go unanswered.

What's going on. I place an order for lots of wonga, and it is as if it has disappeared into thin air.

Can anyone advise? Bad enough the new postal charges to the UK - they DOUBLED the cost of the 3 items I ordered, so I had the delivery changed to my brother in SF. Or did I? As no-one seems interested, and I have no evidence of the order even being placed, I am truth be known, fed up. I've spent hundreds of dollars on the dead's music over the years - looks like I'll be buying it elsewhere if this is what we have to wade thought for each new release. Can't even log into "my account", as my details seem to have disappeared.

Yours, deeply pissed off in Frome, Somerset, England

Jeremy Poynton

paisley's picture
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Joined: Jun 9 2007
New Topics

This discussion reminds me of what it was like to get Deadheads to agree on very much else except the fact that they loved the Dead! Give these folks a chance! As for the mods,remember that if you're like the band, YOU'LL ALWAYS BE IN BETA....

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Joined: Jun 7 2007
I'm diggin' it

Thanks for the revamp!! I like it! Seems a bit more friendly and 'head-like! Don't let the less civilized folks take the wind out of your sails. You're doin' it right this time. The tapers' section, the interviews, set lists.....all cool. I just hope that the downloads are available again form this site soon. I-Tunes doesn't offer the artwork. But can ya try to make the process Mac-friendly?

Thanx and Cheers!

baz

marye's picture
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Joined: May 26 2007
yes, the slow system performance

is being discussed.

It's slow in Oakland!

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Joined: Jun 4 2007
page load times

It's not the UK...it's very slow to load in France, too.
Hope it's only temporary overload;takes a few seconds to get one page back (3 to 6)
that's really to much

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Joined: Jun 5 2007
page load times

It's not the UK...it's very slow to load in New Jersey, too.

izzie's picture
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Joined: May 26 2007
store log in

...is separate for everyone so far. That's in the works to be fixed, so make sure you use the same email address for both sign-ins. I wonder why the load from UK is so slow?

Howard's picture
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Joined: Jun 7 2007
Site too slow and too elaborate

Browsing from the UK the site is way tooo slow ( and I do have a fast connection) and clunky. Navigating is a really painful activity. Even the login screen goes black for quite a time as it checks my password. The previous site was much much more responsive.

The design is far too elaborate for me too - to much of a page is taken up with graphics, borders , pretty edging, and a lot of blackness down the sides ( no reference to Dark Stars etc... please). All these graphics really weight the site down - both in design and responsiveness.

And I seem to have to log in to the store separately to my initial login to the site ( whci is does correctly remember.

Sorry to moan, but the Dead site was always a haven for me - but sadly not so at the moment, although I'm sure it will improve.

JeremyP's picture
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Joined: Jun 7 2007
New store - postage to the UK

OUTRAGEOUS prices - about three times what they used to be. So now I have to get what I buy sent to my brother in SF (for ONE DOLLAR!), and he can then send it on using a sensible postage rate. Bit pissed about THAT change :-( - I buy most everything, but this makes life harder!

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