Grateful Dead

Spring 1990, Volume One Box - SOLD OUT

sku: 375490


Digital Download


What's Inside:
60 page hardcover Smyth-Sewn book featuring essays by Dennis McNally, David Lemieux, and Blair Jackson and photos by Jim Anderson & Mike Laurentis
25th Anniversary Tour Program
Official Band Letters
6 Ticket Stubs
6 Cloth Sticker Backstage Passes
1 Tour Laminate
Official 1990 Band publicity shot
6 complete shows on 18 discs
       3/16/90 Capital Center, Landover, MD
       3/19/90 Civic Center, Hartford, CT
       3/22/90 Copps Coliseum, Hamilton, ON, Canada
       3/26/90 Knickerbocker Arena, Albany, NY
       3/30/90 Nassau Coliseum, Uniondale, NY
       4/2/90 The Omni, Atlanta, GA

Box Dimensions: 12-1/8" x 3-1/8" x 12-1/8"
Recorded and Mixed Live by John Cutler
Mastered by Jeffrey Norman in HDCD
Original art by Wes Lang
Individually Numbered, Limited Edition of 9,000

Introducing The Next Box: Spring 1990!

And now for something a little different. This year's box set - Grateful Dead: Spring 1990 - offers six complete shows from the epic spring '90 tour, one concert from each city the band played, personally selected by Dead vaultmeister and archival release producer David Lemieux. The sizzling six are: 3/16/90 Capital Centre (Landover , MD), 3/19/90 Hartford Civic Center, 3/22/90 Copps Coliseum (Hamilton, Ontario), 3/26/90 Knickerbocker Arena (Albany, NY), 3/30/90 Nassau Coliseum (Uniondale, NY) and 4/2/90 The Omni (Atlanta, GA).

In his "Producer's Note" in the beautiful book that is part of the box, Lemieux, who attended the first 10 shows on the tour, states, "To my ears this was the last tour that was consistently great, where every show is excellent, not a dud in the bunch." And Grateful Dead historian Dennis McNally's comprehensive and informative insider's essay in the box is titled "The Last Great Dead Tour." These guys know what they're talking about.

Basically, the band had been on an upward trajectory since Garcia's return to the road in the spring of '87, following his near-death the previous summer. Of course, 1987 was a trip in itself, what with the unexpected mega-success of In the Dark and their first hit single, "Touch of Grey." But the momentum just kept building with each subsequent tour, as Garcia got back up to full speed (and then some!) and the group as a whole was as unified as they had ever been since Brent joined the band in the spring of '79. New original tunes were popping up and the old favorites were imbued with a freshness and spirit that was so uplifting and inspiring. The band was having fun again, and it was downright infectious.

The group's fall 1989 shows-as documented two years ago on the Formerly the Warlocks box (two shows from Hampton, VA, 10/8-9/89) and on the 2001 release Nightfall of Diamonds (a single night in NJ, 10/16/89)- kicked the energy level up another couple of notches, as the band reintroduced such loved classics as "Help on the Way" > "Slipknot!," "Attics of My Life," "Death Don't Have No Mercy" and "Dark Star."

And when the band hit the road in mid-March 1990, they had a bunch of other cool tunes to lay on their unsuspecting crowds, including the return of "Loose Lucy" (last played in 1974; it's not on this box), Brent's "Easy to Love You" (missing since 1980), a rollicking cover of the Rolling Stones' "The Last Time," The Band's "The Weight" (with all four singers taking a verse each) and a lyrically retooled "Black-Throated Wind" (absent since 1974), which elicited huge cheers every time it was played.

Over these six shows, most of the cornerstones of the Dead's repertoire from the era appear-splendid versions of "Scarlet Begonias" > "Fire on the Mountain," "China Cat Sunflower" > "I Know You Rider," "Playing in the Band," "Uncle John's Band," "Eyes of the World," "Estimated Prophet," "Truckin'," "Sugar Magnolia," "The Other One," "Terrapin," "Stella Blue," "Feel Like a Stranger," "Bird Song," "Let It Grow," "China Doll," "Box of Rain," "Morning Dew"; you name it. From the fall '89 breakouts come "Help-Slip-Frank," "Attics of My Life" and "Death Don't Have No Mercy." Among the still newish tunes are "Picasso Moon," "Blow Away," "Foolish Heart," "Just a Little Light," "Victim or the Crime," "Standing on the Moon," "We Can Run" and a couple that would get their final plays from the Grateful Dead on this tour-"Built to Last" and "Believe It or Not." There are stirring renditions of "Dear Mr. Fantasy" and "Black Muddy River," rockin' takes on "Gimme Some Lovin'" and "Iko Iko" and the only version of the full "Hey Jude" the band attempted in the modern era. And the "Rhythm Devils" and "Space" jams at the heart of each second set are as noisy-beautiful-scary-funny-intense-mysterious-wild as you'd expect/hope for.

Of course, we understand that some of you may have other favorite shows from this tour you wish were included on this box. Really, you can't go wrong with any of them. But at 18 discs, this is still the second largest Grateful Dead box (after Europe '72: The Complete Recordings) that's been released, and the non-inclusion of any other shows from the tour definitely does not preclude their future release! But this seemed like a more manageable way to go, while still giving a sense of the tour's amazing depth and breadth.

Besides the discs themselves, Grateful Dead: Spring 1990 has much to offer, including: a gorgeous 60-page hardcover book containing copious color photos by Jim Anderson and Michael Laurentus, unique artwork by Brooklyn-based fine artist Wes Lang, fascinating business letters and communications related to the tour, a detailed historical essay by Dennis McNally, a Producer's Note by David Lemieux and individual show descriptions by Blair Jackson; a reproduction of the Dead's 1990 tour program (printed and sold later in '90, for the fall and Europe '90 tours); tickets and backstage passes of all six shows; a band publicity photo from 1990 by Ken Friedman; Dennis McNally's tour laminate; and reproductions of the colored 8x10 sheets GDTS sent out with hotel, food and other information for each city on the tour.

With recordings made by longtime Grateful Dead recordist and producer John Cutler, mastered by Jeffrey Norman in HDCD, you just know it's gonna sound great-and it does!

So, that's the skinny this time 'round. This box is limited to just 9,000 numbered copies - please note, this is the only time these shows will ever be officially available on CD. There will not be an All Music Edition and single shows will not be available physically. Due to ship out August 31st, we anticipate that this extraordinary set will sell-out, so order your copy today!

If you're looking for more of a bite-sized taste of the '90s, Spring 1990: So Glad You Made It, a 2-CD set featuring a handful of favorites, will be in stores on September 18th.

-Blair Jackson

Listening Party

4/2/90, The Omni, Atlanta, GA

Foolish Heart>
Looks Like Rain>
He's Gone>
The Last Time

Click here for an archive of past Spring 1990 Listening Parties.

Spring 1990: A Look Inside The Box

Bob Remembers Spring 1990

David Lemieux on What’s Inside Spring 1990

Tracklist

Show #1
Capital Center, Landover, Md (3/16/90)


Disc 1
1. Let The Good Times Roll> [4:11]
2. Touch Of Grey [6:28]
3. New Minglewood Blues [7:44]
4. Peggy-O [6:34]
5. Queen Jane Approximately [6:15]
6. Loser [7:22]
7. Black-Throated Wind [6:03]
8. Bird Song [14:23]
9. Blow Away [12:02]

Disc 2
1. Scarlet Begonias> [11:21]
2. Estimated Prophet> [11:04]
3. Ship Of Fools> [7:39]
4. Man Smart, Woman Smarter> [6:55]
5. Jam> [5:24]
6. Rhythm Devils [9:37]

Disc 3
1. Space> [10:42]
2. The Other One> [6:55]
3. Stella Blue> [8:49]
4. Sugar Magnolia [9:16]
5. The Last Time [5:19]

Show #2
Civic Center, Hartford, Ct (3/19/90)


Disc 1
1. Hell In A Bucket> [6:43]
2. Bertha [7:10]
3. We Can Run [7:05]
4. Jack-A-Roe [5:13]
5. Picasso Moon [7:41]
6. Brown-Eyed Women [5:59]
7. It's All Over Now> [7:25]
8. Deal [8:41]

Disc 2
1. Box Of Rain [5:27]
2. Foolish Heart> [11:35]
3. Playing In The Band> [8:32]
4. Eyes Of The World> [14:41]
5. Rhythm Devils [10:26]

Disc 3
1. Space> [10:52]
2. China Doll> [6:13]
3. Gimme Some Lovin'> [4:31]
4. Goin' Down The Road Feeling Bad> [6:55]
5. Around And Around [6:36]
6. Brokedown Palace [5:48]

Show #3
Copps Coliseum, Hamilton, Ontario, Canada (3/22/90)


Disc 1
1. Feel Like A Stranger [8:12]
2. West L. A. Fadeaway [7:41]
3. Easy To Love You [6:14]
4. Beat It On Down The Line [3:34]
5. It Must Have Been The Roses [6:29]
6. The Last Time [5:40]
7. Picasso Moon [7:07]
8. Don't Ease Me In [3:30]

Disc 2
1. Scarlet Begonias> [8:30]
2. Fire On The Mountain [11:44]
3. Samson And Delilah [6:51]
4. Believe It Or Not [6:32]
5. Truckin'> [11:04]
6. Rhythm Devils [11:36]

Disc 3
1. Space> [8:14]
2. The Other One> [6:42]
3. Hey Jude> [4:53]
4. Dear Mr. Fantasy> [3:58]
5. Hey Jude> [4:31]
6. Sugar Magnolia [8:45]
7. It's All Over Now, Baby Blue [7:10]

Show #4
Knickerbocker Arena, Albany Ny (3/26/90)


Disc 1
1. Hell In A Bucket [6:53]
2. Dupree's Diamond Blues [6:08]
3. Just A Little Light [5:15]
4. Black-Throated Wind [6:32]
5. Big Railroad Blues [4:40]
6. Picasso Moon [7:17]
7. Row Jimmy [10:53]
8. Blow Away [11:31]

Disc 2
1. Built To Last [5:29]
2. Victim Or The Crime> [9:56]
3. China Cat Sunflower> [5:45]
4. I Know You Rider> [5:24]
5. Man Smart, Woman Smarter> [6:14]
6. Rhythm Devils [11:21]

Disc 3
1. Space> [8:29]
2. I Need A Miracle> [4:03]
3. Dear Mr. Fantasy> [5:20]
4. Gimme Some Lovin'> [5:09]
5. Morning Dew [11:57]
6. Brokedown Palace [5:37]

Bonus Tracks From 3/24/90 Albany
7. Let The Good Times Roll> [4:01]
8. Help On The Way> [4:05]
9. Slipknot!> [3:50]
10. Franklin's Tower [8:04]
11. Loser [7:30]
12. Tennessee Jed [7:53]

Show #5
Nassau Coliseum, Uniondale, Ny (3/30/90)


Disc 1
1. Help On The Way> [4:12]
2. Slipknot!> [5:49]
3. Franklin's Tower [9:39]
4. Little Red Rooster [9:13]
5. Dire Wolf [3:28]
6. It's All Over Now [7:18]
7. Just Like Tom Thumb's Blues [6:12]
8. Picasso Moon [7:56]
9. Don't Ease Me In [3:26]

Disc 2
1. Iko Iko [7:07]
2. Playing In The Band> [9:19]
3. China Doll> [5:41]
4. Uncle John's Band> [8:16]
5. Terrapin Station> [12:59]
6. Rhythm Devils [9:48]

Disc 3
1. Space> [11:30]
2. I Need A Miracle> [4:02]
3. Gimme Some Lovin> [4:55]
4. Standing On The Moon> [8:56]
5. Not Fade Away [7:40]
6. Attics Of My Life [5:12]

Show #6
The Omni, Atlanta, Ga (4/2/90)


Disc 1
1. Feel Like A Stranger [8:44]
2. Mississippi Half-Step Uptown Toodeloo> [7:02]
3. The Weight [6:34]
4. Queen Jane Approximately [6:13]
5. Easy To Love You [5:37]
6. Brown-Eyed Women [5:46]
7. Let It Grow [12:21]

Disc 2
1. Foolish Heart> [9:20]
2. Looks Like Rain> [8:26]
3. He's Gone> [8:59]
4. The Last Time> [5:43]
5. Rhythm Devils [10:42]

Disc 3
1. Space> [9:04]
2. The Other One> [6:24]
3. Death Don't Have No Mercy> [7:37]
4. Around And Around> [3:41]
5. Good Lovin' [7:12]
6. Black Muddy River [6:28]

Wes Lang Talks Grateful Dead

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Moses Quasar's picture
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Joined: Nov 20 2011
"Well observed" echoed....

I whole heartedly agree that the '89-'90 era has certainly been treated well over the last few years. Don't get me wrong, I love '89 -90 but I would like to see some more '67-'72(late) released. DP3 is awesome, now keep going back in time!:) Fortunately, I have had good luck receiving my products on time here in MA but I have more CDs that skip from Rhino than anywhere else. I have also had good luck exchanging them with cust. service so my heart goes out to those who haven't because I've had that trouble with other companies and it's a real pisser! Anyway, lets hope they have learned from this and things will be better! You can announce DP4 anytime too!!

rrot's picture
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Joined: Oct 3 2009
Well observed

Most of the delay and "lost" problems reported have been out of the hands of dead.net -- not their fault, though they take all the heat -- but rather the fault of postal carriers and/or customs authorities.

Most folks with individual disc problems are reporting that their discs are getting replaced.

I will be very surprised if dead.net do not do more limited edition releases.

They sell out -- and they are mostly very well received (in all senses of that word).

Well, the late Brent-era band has now seen the most lavish release set ever. I suppose that will put paid to the theory that there is an insider conspiracy to focus exclusively on "the 70s" and disrespect all the Touch-era fans. Or not.

But it's a fact that no pre-hiatus era of the band has been treated so well release-wise! So we lovers of the '67-'74 band must have something amazing in store down the line, no?

Avalon Ballroom box?

Avalon Ballroom box!

Offline
Joined: Nov 20 2010
i-tunes - suggestion

Hey folks at Dead.net or Dead Community,

Wouldn't it be great to have i-tunes and whatever it uses to have the artwork, cd title and track titles in a common format for this and all other releases. it would really save a lot of hassle and get some order in the 340 plus Dead CD's I have.

Kind regards S

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Joined: Nov 20 2010
It's arrived

At long last it has arrived and wow Deat.Net you must be pretty pissed with your postal contractors - from the tracking info it took my box over a week to Germany where it was holed up for 2 weeks and then another week in the UK and then I get stiffed for £13.50 PostOffice charges on top of VAT for speedy delivery - ho ho they have a sense of humour.

But the box seems to make up for it - well done - and makes me kick myself again - I was in New York at the the time of the concerts and had tried to find out some time before going if there were any in the area - it must have been before the tour was announced as the answer was no - it wasn't until Dozin' At .. came out i found out -- but I caught the Dead at Wembley in the Autumn to make up for it.

Carry on Dead.net

Mon, 03.09.12 04:39 h
IPZ-Ffm, Germany
The shipment has arrived in the destination country
Mon, 03.09.12 18:12 h
Rodgau, Germany
The international shipment has been processed in the parcel center of origin
Tue, 04.09.12 04:13 h
Köln, Germany
The international shipment has been processed in the export parcel center
Tue, 18.09.12 05:12 h
Köln, Germany
The shipment will be transported to the destination country and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: )
Wed, 19.09.12 19:16 h
United Kingdom
The shipment has arrived in the destination country
Wed, 19.09.12 19:20 h
United Kingdom
Shipment is prepared for customs clearance in country of destination
Mon, 24.09.12 05:10 h
United Kingdom
The shipment has left the import parcel center in the destination country.
Mon, 24.09.12 23:21 h
United Kingdom
The shipment is being prepared for delivery in the delivery depot
Thu, 27.09.12 12:46 h
United Kingdom
The shipment has been successfully delivered

Offline
Joined: Jan 14 2009
Some thoughts on the problem

The only reason they had to cancel is the quality control of the sets. On one hand people like myself are trying to get defective discs replaced and on the other hand by filling orders you are opening yourself up for more replacement discs. I truly believe the goal was to produce 9000 sets and no more. I use to buy box CD sets all the time when Tower Records was still in business. I never saw customers returning defective CD's. The process in making CD's is pretty seamless. There shouldn't be this many defective discs. The message posts don't tell the whole story. How many customers had problems who never posted a message and spoke directly with customer service. I think the issue is twofold. The discs were seated in so tight to the cases that it near impossible to remove them without some of them cracking. This is inexcusable as the cases could have been made with spring loaded releases. Many of discs were inherently weak in the manufacturing process and had small cracks at the center that expanded once they removed from the case. It would not surprise me if Grateful Dead never sold a limited edition again

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Joined: Aug 29 2011
Here's two ideas

Maybe when you are advertising selling only 9000 you assume there will be a higher rate of lost merch or defectibve stuff and make an extra 500 sets or so. Then when you've sold 9000, you ship em all out, give people a few months to get everything straightened out, and if there are some left, you then sell them as non-nnumbered extras. This way nobody ends up without this set who wants it.

The other idea - release the rest of the shows as part 2 immediately.

Nottwo's picture
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Joined: Jan 19 2011
Suggested reading for Rhino and "Customer Service":

"Marketing Lessons From The Grateful Dead" by David M. Scott & Brian Halligan.
NOT "The Trial" by Franz Kafka.

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Joined: Sep 20 2012
Finally Sorted Out!

Thanks to Mary (marye) for getting my information to Sam at Dead.net. In less than two hours, they were able to accomplish what 8+ emails and 5+ phone calls were unable to do - get me refunded for the Spring 90 debacle.

I with there was more transparency with Dead.net right now, I feel like there are significant issues that us customers with credit-card in hand should know about. Why were Spring 90 orders simply cancelled? What happened to the remaining inventory of product? Why were the tracking numbers all screwed up? And why were so many sets "lost in the mail"? None of this makes sense, and I wish someone would come and explain it to us, if simply for our own piece of mind.

I also was given a 25% off coupon should I decide to ever shop at dead.net again...that's yet to be determined.

Thanks to those who helped, thanks to those who've been following the story.

For those of you still waiting for your set, I hope it works out smoothly.

"If you get confused listen to the music play"

Offline
Joined: Jan 14 2009
Follow-up Defective disc Knickerbocker Arena Disc 1

I just got off the phone with customer service. I had called last weekend after first discovering the cracked disc. Apparently whoever I spoke to late Saturday night had never put the request in. When I called today I got worse news. They have no idea when the disc will be replaced as they would have to have the manufacturer which I guess would be Rhino press it. With the box sets backordered it's obvious there are no replacement discs lying around. The CS agent said I would be contacted in 48-72 hours with a more definitive answer. I asked about contacting DrRhino and CS said they are handling all box set problems. I said simply this if the disc can't be replaced in a reasonable time I would want to send the box set back for a complete refund. Discs cost near nothing to make, a couple of pennies if that. If your selling 9000 box sets there should be minimum of 90 duplicates for each disc should there be an issue. That is a 1% failure rate which is not unreasonable. The fact that they are having problems delivering the remaining sets
tells you that the pressing plant is having issues.

marye's picture
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Joined: May 26 2007
pumpkin, dogfood, et al

if the problem persists, please send me your order details and I'll see if a better result can be produced. Thanks.

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Joined: Sep 28 2012
Spring has arrived in Kent , UK

Well it took 28 days , but it's here.
I had to pay £28.00 in VAT & other charges , oh well some you win some you loose!
I've checked my discs are all correct , & bingo I've been lucky.
This box & contents look fabulous , it's been constructed with a great deal of thought & attention . It's really quite something , lovely.

I've not had chance to hear a note yet , but am looking forward to ploughing through.

I hope those who are still waiting get theirs too , this so called organisation , needs to learn a lot from this shockingly poor shipping system (lack of) that they operate . My previous order for Daves picks took a mind numbing 53 days to arrive!! Things have to get better , the whiff of the backlash from these posts can be smelt from the UK & it ain't nice. My emails have however all been answered , though no proper solutions or answers were in their contents.

I hope things are better next time around.

Good luck to all you other 'heads , hope it all works out for you all.....

I'll leave another post once I've listened to this beast of a box

carolina boy's picture
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Joined: Feb 1 2010
eBay

eBay is always a good indicator of fair market value of an item. It seems that $200 may not be all that exaggerated after all.

mark d 9575's picture
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Joined: Sep 28 2012
spring 1990 box...$200...???

if you take away the box and all the extras that nobody really cares about all that is left is the shows right? so why still charge the same price ?just download for free from frostwire lol

Underthevolcano's picture
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Joined: Feb 6 2008
off topic

I just received the Garcia/Saunders set of the complete live Keystone recordings from 1973. For those complaining about Jerry's sound/commitment in 1990-go get this box. About 7 unreleased tracks added to the previously released material and all music well remastered. Some goodies in the box also for us collectors. don't get this wrong-I'm liking the 1990 set just fine but 1973 was amazing and the Merl/Jerry symbiosis is very unique and was a big formative experience for Jerry(and Merl also apparently from David Gan's excellent notes). The box is available at the usual sources-surprised NO MENTION OF IT HERE. Oh well it isn't a Rhino product-it is Concord-home of many great jazz issues/reissues. Check it out if you haven't discovered it yet.

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Joined: Sep 20 2012
Sigh...

I wish @wharfrattx and @whupumpkin the best. I hope you to actually receive your order, and wharfrattx to get Dave to read his letter.

However I think the chances are slim to none.

I had my 5th phone call with dead.net customer disservice today to find out where my refund is, more than a week after they told me Spring 90 was never going to be in stock, and I would get a refund. Today's clueless CSR said my account was notated with "sending replacement" - A week ago I was told definitively that there were no more, yet my order is still active?

Again, and I hate to vent dirty laundry and beat a dead horse (and whatever other cliches apply) but this has gotten beyond ridiculous.

DEAD.NET/RHINO customer service has moved into the category of one of worst customer service experiences I've ever had. I've been ripped off on the internet by people that were more reliable than DEAD.NET/RHINO.

This has to stop - I will never buy another recording from this joke of a company. Sorry guys, this isn't the Grateful Dead.

Offline
Joined: Nov 2 2010
Crosseyed and Painless...

Still waitin', I'm STILL waitin'
I ordered the box the day after it was announced,Customer care sent me a mail on Sept 2 telling me that the box had left the building,and here I am,still no dice.
Received a mal a week or so ago asking me how did I like my boxset. I replied,what boxset?,they got back to me apologizing and offering a full refund since they didn't have a spare box set to send...
But WAIT! The next day,new mail telling me that,no,they did not intend to offer me a full refund but only a 10% rebate,since after all people were sill receiving their boxes and they were investigating on the matter.
It is sept 27th. True,I live in Europe,and it takes a while,but 25 frigging day?
What a debacle this has been..I've purchased many many items in the past,from dead.net and never had a problem,but this is just terrible.
It's like,they don't WANT our money...
The music is available,in excellent quality around. We buy what we buy because we like to have the artifact,and maybe,at least for me,because it seems the right thing to do,given the amount of music shared freely elesewhere. You nderstand that,right?
Please,get your act together,for the love of the music...
Peace out,
Dario
(I'm sure if/when I'll finally receive the box I'll be so awe-struck that everything will be forgotten,and I'll keep buying,like a moth ever closing in to the light...)

Offline
Joined: Nov 2 2010
Crosseyed and Painless...

Still waitin', I'm STILL waitin'
I ordered the box the day after it was announced,Customer care sent me a mail on Sept 2 telling me that the box had left the building,and here I am,still no dice.
Received a mal a week or so ago asking me how did I like my boxset. I replied,what boxset?,they got back to me apologizing and offering a full refund since they didn't have a spare box set to send...
But WAIT! The next day,new mail telling me that,no,they did not intend to offer me a full refund but only a 10% rebate,since after all people were sill receiving their boxes and they were investigating on the matter.
It is sept 27th. True,I live in Europe,and it takes a while,but 25 frigging day?
What a debacle this has been..I've purchased many many items in the past,from dead.net and never had a problem,but this is just terrible.
It's like,they don't WANT our money...
The music is available,in excellent quality around. We buy what we buy because we like to have the artifact,and maybe,at least for me,because it seems the right thing to do,given the amount of music shared freely elesewhere. You nderstand that,right?
Please,get your act together,for the love of the music...
Peace out,
Dario
(I'm sure if/when I'll finally receive the box I'll be so awe-struck that everything will be forgotten,and I'll keep buying,like a moth ever closing in to the light...)

Offline
Joined: Sep 5 2012
Re: Brent Wailing and Jerry Sailing

I agree - Jerry was beginning to pull back at this point, which is why I much prefer Summer '89 to Spring '90. There's a Not Fade Away on youtube (I believe from 7/17/89) that fully captures the mood of that magical season. JG and the others were TRULY on fire - as animated and energetic as during any of their last 10 years.

Offline
Joined: Jun 12 2007
Replacement Disc Arrived

To those waiting for a replacement disc, hang in there. Mine arrived on Tuesday, hopefully everyone else gets thiers too. Thanks to Marye and the others who helped.......

carolina boy's picture
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Joined: Feb 1 2010
I agree with your letter, wharfrattx -

The announcement for the fourth and final installment (this year) of Dave's Picks is well behind schedule based on the trend for the previous three. I have no doubts that this is due to the quality control issues. How it embarassing it must be to have the fourth installment ready for release when a percentage of purchasers haven't even received the third installment yet (if ever)!

wharfrattx's picture
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Joined: Aug 22 2011
Open Letter to Dave

What follows below is a letter I sent to the vault. I was inspired to write after reading the comments on this board and the trouble I had with my Europe '72 purchase.

Dear Dave,
Years ago i spoke with Dick Latvala who told me that things were taking an uneasy turn for the worse, but I bet he NEVER suspected what would eventually become of the Dead organization. I've been mail-ordering tickets and merchandise since the 80's, always a wonderful experience. I've got EVERYTHING EVER released except for "greatest hits" compilations and the Spring '90 box. (more on that below) I'm a subscriber of YOUR series, and I must say, I'm loving it, especially Volume 3! Damn, Keith sure could tickle the ivories when he wanted to! I completely respect and almost always agree with your opinions on the music, and I LOVE the videos - keep 'em comin! I think you're serving the memory of Dick pretty well. Now, here's my issue. You're going to lose me as a customer. Actually, you already have. I didn't order the Spring '90 set and as much as I love 'em, I won't be ordering next year's subscription to your series. I WANT TO! But I can't. The customer service and product quality has gotten so bad, I can't gamble with my money anymore. I would be writing them this message (actually I have, they never respond) but I thought since you seem to be a sincere, decent person who actually cares about the music, much like myself, I thought I'd take a chance and write you. I've had my Europe '72 set for a year and a week. Still haven't received my replacement discs. I call now and then, drop customer service an email here and there, but nothing. No one cares. They have my money. Why should they respond? This is where YOU come in, Dave. See, When I spoke to Dick 15 years ago, (I had burned him some CDs and he called to thank me.) he lamented the fact that big, bad "corporate" folks were trying to muscle in on the sacred organization he had grown to know and love. It was coming, he knew it. He assured me, however, that if/when that day came, there would still be people who made sure that the fans were treated right and fair, and that the music would be respected. And whether he knew it at the time or not, it was people like YOU he was refering to. YOU are now carrying that torch! Which is why I'm writing. People are angry and hurt. They feel ripped off. Have you read the message boards for Spring '90? What's wrong with Rhino? YOU know there's a problem yet you champion them in your videos and defend and promote products like Spring '90 when you know that many people will be ripped off and cheated out of their money! YOU are a good person! PLEASE don't let the powers that be get away with this. It's a disgrace the way customers are being treated by Rhino and in turn, the Dead organization. Other music mail order companies don't do this! I order from Zappa, Phish, Allmans, String Cheese, NEVER a problem, or if there is one, I'm confident they'll provide service. I'VE LOST CONFIDENCE IN THE DEAD ORGANIZATION. Ask yourself...What would Dick have said about the disgraceful way fans of this music are being treated now? What would Jerry have said? Other than my conversation with Dick, I don't know him or Jerry, but I do know that they would have been appalled. I believe you probably are too. PLEASE DO SOMETHING!!! MAKE A PUBLIC STATEMENT THROUGH ONE OF YOUR VIDEOS OR SOME OTHER WAY, BUT MAKE PEOPLE AWARE THAT THIS TRAVESTY WILL END!!!! IT HAS TO!! I want to resubscribe to Dave's Picks, but I won't do it now, not with things like they are. PLEASE - MAKE DICK PROUD!!! Do the right thing Dave!!!!!!
Sincerely,
John Coley
P.S. - Even though this would have been the perfect opportunity to release 8-27-72 audio & video (40th Anniversary), thank you for not doing it now, while it would have been subjected to poor quality control and customer service. Save it for when things get better. And they will - I HAVE FAITH IN YOU!!!

wharfrattx's picture
Offline
Joined: Aug 22 2011
Open Letter to Dave

What follows below is a letter I sent to the vault. I was inspired to write after reading the comments on this board and the trouble I had with my Europe '72 purchase.

Dear Dave,
Years ago i spoke with Dick Latvala who told me that things were taking an uneasy turn for the worse, but I bet he NEVER suspected what would eventually become of the Dead organization. I've been mail-ordering tickets and merchandise since the 80's, always a wonderful experience. I've got EVERYTHING EVER released except for "greatest hits" compilations and the Spring '90 box. (more on that below) I'm a subscriber of YOUR series, and I must say, I'm loving it, especially Volume 3! Damn, Keith sure could tickle the ivories when he wanted to! I completely respect and almost always agree with your opinions on the music, and I LOVE the videos - keep 'em comin! I think you're serving the memory of Dick pretty well. Now, here's my issue. You're going to lose me as a customer. Actually, you already have. I didn't order the Spring '90 set and as much as I love 'em, I won't be ordering next year's subscription to your series. I WANT TO! But I can't. The customer service and product quality has gotten so bad, I can't gamble with my money anymore. I would be writing them this message (actually I have, they never respond) but I thought since you seem to be a sincere, decent person who actually cares about the music, much like myself, I thought I'd take a chance and write you. I've had my Europe '72 set for a year and a week. Still haven't received my replacement discs. I call now and then, drop customer service an email here and there, but nothing. No one cares. They have my money. Why should they respond? This is where YOU come in, Dave. See, When I spoke to Dick 15 years ago, (I had burned him some CDs and he called to thank me.) he lamented the fact that big, bad "corporate" folks were trying to muscle in on the sacred organization he had grown to know and love. It was coming, he knew it. He assured me, however, that if/when that day came, there would still be people who made sure that the fans were treated right and fair, and that the music would be respected. And whether he knew it at the time or not, it was people like YOU he was refering to. YOU are now carrying that torch! Which is why I'm writing. People are angry and hurt. They feel ripped off. Have you read the message boards for Spring '90? What's wrong with Rhino? YOU know there's a problem yet you champion them in your videos and defend and promote products like Spring '90 when you know that many people will be ripped off and cheated out of their money! YOU are a good person! PLEASE don't let the powers that be get away with this. It's a disgrace the way customers are being treated by Rhino and in turn, the Dead organization. Other music mail order companies don't do this! I order from Zappa, Phish, Allmans, String Cheese, NEVER a problem, or if there is one, I'm confident they'll provide service. I'VE LOST CONFIDENCE IN THE DEAD ORGANIZATION. Ask yourself...What would Dick have said about the disgraceful way fans of this music are being treated now? What would Jerry have said? Other than my conversation with Dick, I don't know him or Jerry, but I do know that they would have been appalled. I believe you probably are too. PLEASE DO SOMETHING!!! MAKE A PUBLIC STATEMENT THROUGH ONE OF YOUR VIDEOS OR SOME OTHER WAY, BUT MAKE PEOPLE AWARE THAT THIS TRAVESTY WILL END!!!! IT HAS TO!! I want to resubscribe to Dave's Picks, but I won't do it now, not with things like they are. PLEASE - MAKE DICK PROUD!!! Do the right thing Dave!!!!!!
Sincerely,
John Coley
P.S. - Even though this would have been the perfect opportunity to release 8-27-72 audio & video (40th Anniversary), thank you for not doing it now, while it would have been subjected to poor quality control and customer service. Save it for when things get better. And they will - I HAVE FAITH IN YOU!!!

Offline
Joined: Aug 29 2011
My favorite period

...by far of this band. I taped the 3/30/90 show off the radio myself and my brother taped 3/26/90 and so these are considerable upgrades of 2 of my favorite tapes. I really only wish they could have included all of the shows - was at 3/28/90 and 3/29/90 is a must also, as are the other Hartford and the other Atlanta shows.

In terms of the mix, I think it is true to the mix that was happening onstage. Jerry sounds a bit muted during Picasso Moon at times, for example, but he was using heavy distortion and some kind of compressor and that's how he sounded in the mix when you were there. Doing it after the fact is a bit artificial, although Cutler was in the truck mixing down the 16 feeds as they came in and optimizing them the same way he would now.And everyone's preferences are different regarding a mix - some like a matrix, some like auds, some like more sterile sounding sbds - there's no pleasing everyone so I think they did a great job.

Finally just some comments on the period - by convention, all second sets after about 1979 were listed with Drums and Space in them. But if you listen to 3/22/90 at Copps, for example, the last several minutes of Truckin is a clear Other One jam, then into a similarly themed drums, a space segment that again is clearly an Other One jam, and then 7 minutes of the Other One. So even though the setlist reads Truckin>D>S>OtherOne and the Other One is under 7 minutes, in 1972 this whole track would have been listed as Truckin>The Other One with The Other One clocking in near 30 minutes. Anothe thing that is real interesting is the profound difference between the Eyes in Hartford - a magnificent uptempo version to be sure that takes its roots from many of the late 80's versions - and the Eyes that was played just a few days later in Nassau, which was significantly slowed down and frankly ahd a much sweeter groove that the two drummers really jumped all over. And maybe Jerry consciously slowed it down because of the presence of Branford Marsalis, but every version I've heard after that had that same tempo and those booming, low end drums that were so sweet.

So sorry some of you have had trouble with shipping but would love to engage in a discussion about the music.

Offline
Joined: Jul 17 2007
Regarding cracked 3-16-90 disc 3

I called customer service about 4 weeks ago regarding my cracked disc dilemma. They said it would take a while. No problem. Called again last night, and they stated that they are still waiting for a 3-16-90 disc 3 replacement, so it will still be some time. No worries, I just hope it gets here soon......

Still love the box, anxiously awaiting Dave's Picks Volume 4, hoping it's either 6-30-85, 7-1-85 or both!!!!

Offline
Joined: Jan 3 2011
jerry

a grateful dead where jerry is not the focus so sad

Offline
Joined: Feb 24 2010
Re: New Brighton.....still Spring '90(less).

And so is North Yorkshire. It would be interesting to know how many more heads who ordered right at the start are still waiting..... and waiting.......and waiting!!!!!!

deadboss's picture
Offline
Joined: Apr 24 2008
New Brighton.....still Spring '90(less).

.........although there has been some acknowledgement of my continuing dilemma.

E-mailed Dr Rhino days ago....no answer !.

Got in touch with Customer Service who replied within 24 hours to state that my account will be credited with 20 dollars and a promise to locate and deliver my product within the next 7 days.

If both those things happen, I'll hold my hands up and admit that someone cares about the victims of this carnival of errors.

Oh, and will all the hassle stop me making future purchases ?.....not a chance....I love the Dead and will not cut off my nose to spite my face.

Ian.

scott1129's picture
Offline
Joined: Jun 6 2007
Brent Wails ! ! ! ! !

Still diggin' the It's All Over Now from 3/19/90, just outstanding keyboardsmanship by the veteren (10years,10months,26days) Mydland.

I hear some of what the audiophiles with their logic plugins analysing each tracks peaks and valleys are talkin' about, there are points where Jer just fades out of the mix but I think it's more of a laying back by Jer to let the band swing and besides he's 10million sheets to the wind at this period of his life so the fatigue is very apparent. But the rest of the band is ON FIRE ! ! ! No wonder the post98 bands have been swingin like it's 1967 all over, I want some official release of the new Further songs especially the triple threat that ends with Big Bad Blues, Yeah Bobby !!

darkstartheotherone@yahoo.com's picture
Offline
Joined: Nov 3 2007
I like it, I love it,

I wish I could've afforded to buy a couple more of it!I Granted, there are a couple of spots where the mix could be a little better but overall, I'm one VERY happy camper! Kudos, and as far as favorite shows, you've got to be kidding, each show smokes!

Offline
Joined: Sep 12 2012
Spring 1990 finally arrives in Scotland

Just got back from 10 days holiday to find an invoice from ParcelForce for UKP32.01 (18.51 import VAT + 13.50 handling charge) or USD51.75. Paid online this morning and scheduled for delivery tomorrow. Invoice contained a tracking number which revails that the box arrived in the UK from Germany on 14th September and spent around 5 days in UK customs before arriving here in Aberdeen on 20th September.

Parcel tracking details
Parcel number: EC861775355GB
Status: Held
Date Time Location Tracking Event
26-09-2012 08:54 Aberdeen Depot Delivery scheduled
20-09-2012 10:49 Aberdeen Depot Awaiting payment of charges
20-09-2012 09:14 Aberdeen Depot Received at delivery depot
19-09-2012 06:35 National Hub Received and processed
19-09-2012 02:53 International Hub Revised charges to be paid
19-09-2012 02:49 International Hub Forwarded for UK processing
18-09-2012 12:10 International Hub Awaiting Customs Charging
14-09-2012 19:13 International Hub Awaiting Customs clearance
14-09-2012 19:11 International Hub Received in destination country

Roland Bruynesteyn's picture
Offline
Joined: Aug 7 2008
arrival of No. 6499, second thoughts

Once it arrives, you forget the trepidation, the suspense and the anger. The box is beautifully produced. If I only had the cd trays with cd's and the white book, I would still be satisfied, but the extras are nice, even if you never look at them again. I guess that's what makes one a collector.

If the lettering on the cd's is anaything to go by, I received all the right cd's, but I guess I have to test them to be sure.

Sound is absolutely fine with me, based on the first half of the first cd.In a way it may even sound more like the 70's than like WaN; a nice mix. With QJA I notice that Bobby sounds really upfront (nice) and the drums sound a little synthetic (less nice, but not really grating to the ears).

In the end I may buy Formerly the Warlocks and Terrapin Limited as well; it's still not my favorite period, but it's a testament to their longevity, and really a kind of last hurrah I think.

This time I had to pay another $ 40 to get it (VAT + import taxes), a case of tough luck, as simonrob indicated: E72 I got for "free"...

Which bring me back to my initial comment: it's easy to forget all the frustration if, in the end (and not dramatically late following the initial September 1 release date) you receive what you ordered and what you paid for. However, considering the loyal fan base, the not extremely low prices and the experience many Dead heads have when ordering from other web sites, there is a lot of room for improvement. I sincerely hope that tptb read through the somewhat offensive language used sometimes and get to the bottom of this.

The music selected is generally very good (but that's not your achievement), mastering is fine as well, packaging is great (you listen to customers in this respect).

BUT: quality control in packaging (the right cd's, not damaged) and logistics (speedy delivery) leaves a lot to be desired. (BTW, powerful build up / ending of Loser!, May be in my top 5).

All in all, a very welcome release!

Offline
Joined: Jul 13 2011
Customer service

I have just received an email, 25 September, asking me to be patient re the arrival of S90. However, I emailed on 19 September to say that it had arrived and received a reply on 20 September in confirmation.
It would seem that there is a lack of order and organisation.
I have replied, pasting the pertinent thread.
Hey ho!

simonrob's picture
Offline
Joined: Jun 7 2007
A lottery

Roland, good to hear that your copy has also arrived. I am surprised to hear that you have to pay invoerrecht/BTW. I also had to pick my copy up from the post office and all I had to give them was my autograph. I guess I got lucky this time and you didn't but I don't pretend to know why it worked out this way.

Roland Bruynesteyn's picture
Offline
Joined: Aug 7 2008
arrival

S90 has arrived in the south of the Netherlands. No number yet, as I have to pick it up at the post office (and pay another $40, unfortunately).

scott1129's picture
Offline
Joined: Jun 6 2007
Music is The Magic to those who listen to Good Ol' Grateful Dead

The First night (of the Box Set) is cool the Let the Good Times Roll really does, and listen to that opening on Queen Jane, yeah, that's what we're talkin' 'bout. And the Blow Away, just does, too. On the next disc the Scarlet opener rips as does the Estimated, Ship of Fools?, nicely done but kind of a show stopper, then the Women are Smarter jams along well enough, but the ending is abrupt and then the Jam is just a redo of the ending with Brent goin' bananas on the keys, The Drums and Space are truly the stars of this box. Each nights Duets are extended and engaging, the Other oNe is just filler after the fireworks But the Stella Blue is magnificent !!!, One of the highlights of the night. then the Sugar Magnolia rocks but never really attains the heights it is capable of producing. The Last Time is always great. Jagger and Richards first tune, what a team., Like to see some cross pollination with Furthur and The Stones on the up comin' world tour. But then the Next Night has it's moments too, the Bucket is just kickin' around and The Bertha moves but only so, the We Can Run is sweet with the hamony backup vocals but the kicker on the first disc is the It's All Over Now, with Brent channeling bluesy organ and scat-ing to set the beat, Brent really was takin' it up a notch or eight on these last tours.

Well Thats all I've listen to so far so back later after more fun.

When in Doubt.

Twirl ! @

outpost's picture
Offline
Joined: Jun 11 2007
to heindnk .... would love to discuss the music

But as I am still waiting for the thing to arrive a month after it was shipped, all I can do is bitch about it.

Offline
Joined: Feb 24 2009
Finally got replacement disk

Yea, I actually got it!
Whew, do they need to fire the new fulfillment company or what?
Biggest mess I've ever seen.
Not just the mess that happened, but the totally clueless and unhelpful customer service.

But I'm happy I finally got my disk.

Underthevolcano's picture
Offline
Joined: Feb 6 2008
boy did you read my mind

I was just getting ready to post about the music when I saw the last post. So far I really like Copps, Hartford and Nausau. That Nausau is REALLY AMAZING. I didn't get into Knick except for Morning Dew and Loser and the bonus material is top notch. Most of sound quality is good or better except a few songs are overly boomy-like the Victim or Crime at Knick. I am happy to have this release.

heindnk's picture
Offline
Joined: Nov 4 2010
Lovin' it

Sitting on the couch with my wife, instead of watching TV we've been absorbing this set. It is really cool to read the nicely done white book, the ultimate liner notes. I understand about the shipping issues and the bad disks, but bitching about the sound quality? I played
Without a Net and then the box set, they sound very similar. I can hear Jerry well.

Would anyone care to discuss the music, or just bitch like a bunch of grumpy old men?

My favs here are Nassau, Knickerb, and Omni in that order. The Beleive it or Not on Copps is awsome, had me on archive looking for other versions. Somehow I missed that song through the years.

Fav pic? The one of Brent at the end of the black(?) book with his fist in the air.

The box is well done, fits perfectly beside my LP's, love that it actualy has plastic CD trays not idiotic cardboard sleeves.

As far as nitpicking, no one forced you to buy it, thay gave audio samples, and it sounds quality wise better than many of my SBD disks from the '70s or the '80s and '90s.

Thanks GD!

frankparry's picture
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Joined: Jun 8 2007
Customs charges

Steve and Organgrinder - sorry you had to pay customs charges. I caught the Royal Mail delivery van just as as I was leaving for work. The driver saw my stunned face when I realised there wasn't a charge. He reckons it was because no-one had marked the value anywhere on the box. Hope you enjoy the music though!

Offline
Joined: Sep 20 2012
Missing the point

@RROT - yes people piss and moan, and yes there are errors in large scale distribution projects. What aggravates the situation is the general cluelessness of the dead.net customer service.

Dead.net relies on the tried and true model of Customer Service outsourcing. The highest level of customer service person is still 1000 miles and 10 pay grades away from anyone with real decision making power at Rhino, and probably works for another company altogether. That leaves no accountability by the "decision makers" for things like: problems with vendors, processes, or customer service.

It's a perfect situation for Rhino, and one that comes up incredibly short for a customer, like many of us here, who has problems with their order.

If dead.net had Amazon or Zappos levels of customer service, you would be reading a fraction of the complaints. This is less about manufacturing error and more about customer service.

Just a few of the problems that we've seen:
No (or unusable) tracking numbers
Indeterminate delivery times
Damaged product with indeterminate replacement time
Total cancellation of orders without notice
Sketchy refund processes

This is deeper than general pissing and moaning, especially when you consider that we all dropped $200+ for this package of plastic and paper.

Offline
Joined: Jun 4 2007
Good Disc

My replacement disc arrived this morning in France.took only one week to fly from Rhino to home.
Well done Dr Rhino.

rrot's picture
Offline
Joined: Oct 3 2009
new Jerry, quality, good morning!

The new Jerry release will be a CD set like any other -- you'll be able to do everything you can do with any other CD. What can you think of?

Making a judgement, based on either A) your own experience, or B) what gets posted on this board, about "quality oversight" is ridiculous.

Even though I got a bad disc (which was relatively promptly replaced) I don't draw any broad conclusion from that.

I have many, many thousands of CDs -- and I have seen every imaginable error in my non-GD products: no disc at all inside the shrink wrap, 3-disc set with a disc duplicated and a misc missing, disc cracked, disc unplayable although apparently pristine, two! discs in a one-CD product, etc.

Things happen. People complain.

When you produce and ship 160,000 discs there will be some problems -- and people will piss and moan -- But I'll bet good money that most folks by far had no quality issues whatsoever with this set. Even though somebody probably got 3 copies of the same show's replica backstage pass and somebody probably got a book with a partially untrimmed page in it.

And so there will be another limited set, and it will sell out too.

Can hardly wait.

Hoping DP4 is from '67 or '68!

Offline
Joined: Sep 5 2012
Re: Shipping Location

Mine came from Shepherdsville, KY - arrived about a week after ordering.

Offline
Joined: Sep 7 2012
? about the new Jerry release.....

Did anyone ever figure out or receive info about the new Jerry release being security locked so you can't transfer the songs to iTunes? Would be a bummer if that is the case. Thanks for any help!

Offline
Joined: Sep 20 2012
Shipping Location?

Does anyone know where these things were shipped from? Along with my other conspiracy theories, I have a hunch these were drop-shipped from a factory in China or similar.

This may explain why the quality oversight doesn't exist. The execs in the US got a sample that looked good, so they said "Ship it!" without considering if unit 100 or 1000 was as high of quality as the sample they saw. Now they are frantically trying to undo whatever manufacturing arrangement they had, resulting in the box set being permanently out of stock.

Offline
Joined: Sep 14 2012
Spring 90 and DaP 3

Hoorray, both Items arrived a few days ago here in germany, the seem to have been held back by customs, but no real clue to that, no explanation for the long delivery time...
Anyway, they arrived at last and I think Spring 90 is a very nice box (mine having the number 5084, by the way).
The only issue is to listen to all the music now, still torturing my better half with Europe 72...

Offline
Joined: Sep 14 2012
Spring 90 and DaP 3

Hoorray, both Items arrived a few days ago here in germany, the seem to have been held back by customs, but no real clue to that, no explanation for the long delivery time...
Anyway, they arrived at last and I think Spring 90 is a very nice box (mine having the number 5084, by the way).
The only issue is to listen to all the music now, still torturing my better half with Europe 72...

Offline
Joined: Mar 2 2008
how much do all the hassles really cost?

and custom charges?
I kicked the habit!
No more rip offs for me!
thanx1

Offline
Joined: Mar 2 2008
how much do all the hassles really cost?

and custom charges?
I kicked the habit!
No more rip offs for me!
thanx1

X
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