Grateful Dead

Spring 1990, Volume One Box - SOLD OUT

sku: 375490

Digital Download

What's Inside:
60 page hardcover Smyth-Sewn book featuring essays by Dennis McNally, David Lemieux, and Blair Jackson and photos by Jim Anderson & Mike Laurentis
25th Anniversary Tour Program
Official Band Letters
6 Ticket Stubs
6 Cloth Sticker Backstage Passes
1 Tour Laminate
Official 1990 Band publicity shot
6 complete shows on 18 discs
       3/16/90 Capital Center, Landover, MD
       3/19/90 Civic Center, Hartford, CT
       3/22/90 Copps Coliseum, Hamilton, ON, Canada
       3/26/90 Knickerbocker Arena, Albany, NY
       3/30/90 Nassau Coliseum, Uniondale, NY
       4/2/90 The Omni, Atlanta, GA

Box Dimensions: 12-1/8" x 3-1/8" x 12-1/8"
Recorded and Mixed Live by John Cutler
Mastered by Jeffrey Norman in HDCD
Original art by Wes Lang
Individually Numbered, Limited Edition of 9,000

Introducing The Next Box: Spring 1990!

And now for something a little different. This year's box set - Grateful Dead: Spring 1990 - offers six complete shows from the epic spring '90 tour, one concert from each city the band played, personally selected by Dead vaultmeister and archival release producer David Lemieux. The sizzling six are: 3/16/90 Capital Centre (Landover , MD), 3/19/90 Hartford Civic Center, 3/22/90 Copps Coliseum (Hamilton, Ontario), 3/26/90 Knickerbocker Arena (Albany, NY), 3/30/90 Nassau Coliseum (Uniondale, NY) and 4/2/90 The Omni (Atlanta, GA).

In his "Producer's Note" in the beautiful book that is part of the box, Lemieux, who attended the first 10 shows on the tour, states, "To my ears this was the last tour that was consistently great, where every show is excellent, not a dud in the bunch." And Grateful Dead historian Dennis McNally's comprehensive and informative insider's essay in the box is titled "The Last Great Dead Tour." These guys know what they're talking about.

Basically, the band had been on an upward trajectory since Garcia's return to the road in the spring of '87, following his near-death the previous summer. Of course, 1987 was a trip in itself, what with the unexpected mega-success of In the Dark and their first hit single, "Touch of Grey." But the momentum just kept building with each subsequent tour, as Garcia got back up to full speed (and then some!) and the group as a whole was as unified as they had ever been since Brent joined the band in the spring of '79. New original tunes were popping up and the old favorites were imbued with a freshness and spirit that was so uplifting and inspiring. The band was having fun again, and it was downright infectious.

The group's fall 1989 shows-as documented two years ago on the Formerly the Warlocks box (two shows from Hampton, VA, 10/8-9/89) and on the 2001 release Nightfall of Diamonds (a single night in NJ, 10/16/89)- kicked the energy level up another couple of notches, as the band reintroduced such loved classics as "Help on the Way" > "Slipknot!," "Attics of My Life," "Death Don't Have No Mercy" and "Dark Star."

And when the band hit the road in mid-March 1990, they had a bunch of other cool tunes to lay on their unsuspecting crowds, including the return of "Loose Lucy" (last played in 1974; it's not on this box), Brent's "Easy to Love You" (missing since 1980), a rollicking cover of the Rolling Stones' "The Last Time," The Band's "The Weight" (with all four singers taking a verse each) and a lyrically retooled "Black-Throated Wind" (absent since 1974), which elicited huge cheers every time it was played.

Over these six shows, most of the cornerstones of the Dead's repertoire from the era appear-splendid versions of "Scarlet Begonias" > "Fire on the Mountain," "China Cat Sunflower" > "I Know You Rider," "Playing in the Band," "Uncle John's Band," "Eyes of the World," "Estimated Prophet," "Truckin'," "Sugar Magnolia," "The Other One," "Terrapin," "Stella Blue," "Feel Like a Stranger," "Bird Song," "Let It Grow," "China Doll," "Box of Rain," "Morning Dew"; you name it. From the fall '89 breakouts come "Help-Slip-Frank," "Attics of My Life" and "Death Don't Have No Mercy." Among the still newish tunes are "Picasso Moon," "Blow Away," "Foolish Heart," "Just a Little Light," "Victim or the Crime," "Standing on the Moon," "We Can Run" and a couple that would get their final plays from the Grateful Dead on this tour-"Built to Last" and "Believe It or Not." There are stirring renditions of "Dear Mr. Fantasy" and "Black Muddy River," rockin' takes on "Gimme Some Lovin'" and "Iko Iko" and the only version of the full "Hey Jude" the band attempted in the modern era. And the "Rhythm Devils" and "Space" jams at the heart of each second set are as noisy-beautiful-scary-funny-intense-mysterious-wild as you'd expect/hope for.

Of course, we understand that some of you may have other favorite shows from this tour you wish were included on this box. Really, you can't go wrong with any of them. But at 18 discs, this is still the second largest Grateful Dead box (after Europe '72: The Complete Recordings) that's been released, and the non-inclusion of any other shows from the tour definitely does not preclude their future release! But this seemed like a more manageable way to go, while still giving a sense of the tour's amazing depth and breadth.

Besides the discs themselves, Grateful Dead: Spring 1990 has much to offer, including: a gorgeous 60-page hardcover book containing copious color photos by Jim Anderson and Michael Laurentus, unique artwork by Brooklyn-based fine artist Wes Lang, fascinating business letters and communications related to the tour, a detailed historical essay by Dennis McNally, a Producer's Note by David Lemieux and individual show descriptions by Blair Jackson; a reproduction of the Dead's 1990 tour program (printed and sold later in '90, for the fall and Europe '90 tours); tickets and backstage passes of all six shows; a band publicity photo from 1990 by Ken Friedman; Dennis McNally's tour laminate; and reproductions of the colored 8x10 sheets GDTS sent out with hotel, food and other information for each city on the tour.

With recordings made by longtime Grateful Dead recordist and producer John Cutler, mastered by Jeffrey Norman in HDCD, you just know it's gonna sound great-and it does!

So, that's the skinny this time 'round. This box is limited to just 9,000 numbered copies - please note, this is the only time these shows will ever be officially available on CD. There will not be an All Music Edition and single shows will not be available physically. Due to ship out August 31st, we anticipate that this extraordinary set will sell-out, so order your copy today!

If you're looking for more of a bite-sized taste of the '90s, Spring 1990: So Glad You Made It, a 2-CD set featuring a handful of favorites, will be in stores on September 18th.

-Blair Jackson

Listening Party

4/2/90, The Omni, Atlanta, GA

Foolish Heart>
Looks Like Rain>
He's Gone>
The Last Time

Click here for an archive of past Spring 1990 Listening Parties.

Spring 1990: A Look Inside The Box

Bob Remembers Spring 1990

David Lemieux on What’s Inside Spring 1990


Show #1
Capital Center, Landover, Md (3/16/90)

Disc 1
1. Let The Good Times Roll> [4:11]
2. Touch Of Grey [6:28]
3. New Minglewood Blues [7:44]
4. Peggy-O [6:34]
5. Queen Jane Approximately [6:15]
6. Loser [7:22]
7. Black-Throated Wind [6:03]
8. Bird Song [14:23]
9. Blow Away [12:02]

Disc 2
1. Scarlet Begonias> [11:21]
2. Estimated Prophet> [11:04]
3. Ship Of Fools> [7:39]
4. Man Smart, Woman Smarter> [6:55]
5. Jam> [5:24]
6. Rhythm Devils [9:37]

Disc 3
1. Space> [10:42]
2. The Other One> [6:55]
3. Stella Blue> [8:49]
4. Sugar Magnolia [9:16]
5. The Last Time [5:19]

Show #2
Civic Center, Hartford, Ct (3/19/90)

Disc 1
1. Hell In A Bucket> [6:43]
2. Bertha [7:10]
3. We Can Run [7:05]
4. Jack-A-Roe [5:13]
5. Picasso Moon [7:41]
6. Brown-Eyed Women [5:59]
7. It's All Over Now> [7:25]
8. Deal [8:41]

Disc 2
1. Box Of Rain [5:27]
2. Foolish Heart> [11:35]
3. Playing In The Band> [8:32]
4. Eyes Of The World> [14:41]
5. Rhythm Devils [10:26]

Disc 3
1. Space> [10:52]
2. China Doll> [6:13]
3. Gimme Some Lovin'> [4:31]
4. Goin' Down The Road Feeling Bad> [6:55]
5. Around And Around [6:36]
6. Brokedown Palace [5:48]

Show #3
Copps Coliseum, Hamilton, Ontario, Canada (3/22/90)

Disc 1
1. Feel Like A Stranger [8:12]
2. West L. A. Fadeaway [7:41]
3. Easy To Love You [6:14]
4. Beat It On Down The Line [3:34]
5. It Must Have Been The Roses [6:29]
6. The Last Time [5:40]
7. Picasso Moon [7:07]
8. Don't Ease Me In [3:30]

Disc 2
1. Scarlet Begonias> [8:30]
2. Fire On The Mountain [11:44]
3. Samson And Delilah [6:51]
4. Believe It Or Not [6:32]
5. Truckin'> [11:04]
6. Rhythm Devils [11:36]

Disc 3
1. Space> [8:14]
2. The Other One> [6:42]
3. Hey Jude> [4:53]
4. Dear Mr. Fantasy> [3:58]
5. Hey Jude> [4:31]
6. Sugar Magnolia [8:45]
7. It's All Over Now, Baby Blue [7:10]

Show #4
Knickerbocker Arena, Albany Ny (3/26/90)

Disc 1
1. Hell In A Bucket [6:53]
2. Dupree's Diamond Blues [6:08]
3. Just A Little Light [5:15]
4. Black-Throated Wind [6:32]
5. Big Railroad Blues [4:40]
6. Picasso Moon [7:17]
7. Row Jimmy [10:53]
8. Blow Away [11:31]

Disc 2
1. Built To Last [5:29]
2. Victim Or The Crime> [9:56]
3. China Cat Sunflower> [5:45]
4. I Know You Rider> [5:24]
5. Man Smart, Woman Smarter> [6:14]
6. Rhythm Devils [11:21]

Disc 3
1. Space> [8:29]
2. I Need A Miracle> [4:03]
3. Dear Mr. Fantasy> [5:20]
4. Gimme Some Lovin'> [5:09]
5. Morning Dew [11:57]
6. Brokedown Palace [5:37]

Bonus Tracks From 3/24/90 Albany
7. Let The Good Times Roll> [4:01]
8. Help On The Way> [4:05]
9. Slipknot!> [3:50]
10. Franklin's Tower [8:04]
11. Loser [7:30]
12. Tennessee Jed [7:53]

Show #5
Nassau Coliseum, Uniondale, Ny (3/30/90)

Disc 1
1. Help On The Way> [4:12]
2. Slipknot!> [5:49]
3. Franklin's Tower [9:39]
4. Little Red Rooster [9:13]
5. Dire Wolf [3:28]
6. It's All Over Now [7:18]
7. Just Like Tom Thumb's Blues [6:12]
8. Picasso Moon [7:56]
9. Don't Ease Me In [3:26]

Disc 2
1. Iko Iko [7:07]
2. Playing In The Band> [9:19]
3. China Doll> [5:41]
4. Uncle John's Band> [8:16]
5. Terrapin Station> [12:59]
6. Rhythm Devils [9:48]

Disc 3
1. Space> [11:30]
2. I Need A Miracle> [4:02]
3. Gimme Some Lovin> [4:55]
4. Standing On The Moon> [8:56]
5. Not Fade Away [7:40]
6. Attics Of My Life [5:12]

Show #6
The Omni, Atlanta, Ga (4/2/90)

Disc 1
1. Feel Like A Stranger [8:44]
2. Mississippi Half-Step Uptown Toodeloo> [7:02]
3. The Weight [6:34]
4. Queen Jane Approximately [6:13]
5. Easy To Love You [5:37]
6. Brown-Eyed Women [5:46]
7. Let It Grow [12:21]

Disc 2
1. Foolish Heart> [9:20]
2. Looks Like Rain> [8:26]
3. He's Gone> [8:59]
4. The Last Time> [5:43]
5. Rhythm Devils [10:42]

Disc 3
1. Space> [9:04]
2. The Other One> [6:24]
3. Death Don't Have No Mercy> [7:37]
4. Around And Around> [3:41]
5. Good Lovin' [7:12]
6. Black Muddy River [6:28]

Wes Lang Talks Grateful Dead


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wharfrattx's picture
Joined: Aug 22 2011
Open Letter to Dave

What follows below is a letter I sent to the vault. I was inspired to write after reading the comments on this board and the trouble I had with my Europe '72 purchase.

Dear Dave,
Years ago i spoke with Dick Latvala who told me that things were taking an uneasy turn for the worse, but I bet he NEVER suspected what would eventually become of the Dead organization. I've been mail-ordering tickets and merchandise since the 80's, always a wonderful experience. I've got EVERYTHING EVER released except for "greatest hits" compilations and the Spring '90 box. (more on that below) I'm a subscriber of YOUR series, and I must say, I'm loving it, especially Volume 3! Damn, Keith sure could tickle the ivories when he wanted to! I completely respect and almost always agree with your opinions on the music, and I LOVE the videos - keep 'em comin! I think you're serving the memory of Dick pretty well. Now, here's my issue. You're going to lose me as a customer. Actually, you already have. I didn't order the Spring '90 set and as much as I love 'em, I won't be ordering next year's subscription to your series. I WANT TO! But I can't. The customer service and product quality has gotten so bad, I can't gamble with my money anymore. I would be writing them this message (actually I have, they never respond) but I thought since you seem to be a sincere, decent person who actually cares about the music, much like myself, I thought I'd take a chance and write you. I've had my Europe '72 set for a year and a week. Still haven't received my replacement discs. I call now and then, drop customer service an email here and there, but nothing. No one cares. They have my money. Why should they respond? This is where YOU come in, Dave. See, When I spoke to Dick 15 years ago, (I had burned him some CDs and he called to thank me.) he lamented the fact that big, bad "corporate" folks were trying to muscle in on the sacred organization he had grown to know and love. It was coming, he knew it. He assured me, however, that if/when that day came, there would still be people who made sure that the fans were treated right and fair, and that the music would be respected. And whether he knew it at the time or not, it was people like YOU he was refering to. YOU are now carrying that torch! Which is why I'm writing. People are angry and hurt. They feel ripped off. Have you read the message boards for Spring '90? What's wrong with Rhino? YOU know there's a problem yet you champion them in your videos and defend and promote products like Spring '90 when you know that many people will be ripped off and cheated out of their money! YOU are a good person! PLEASE don't let the powers that be get away with this. It's a disgrace the way customers are being treated by Rhino and in turn, the Dead organization. Other music mail order companies don't do this! I order from Zappa, Phish, Allmans, String Cheese, NEVER a problem, or if there is one, I'm confident they'll provide service. I'VE LOST CONFIDENCE IN THE DEAD ORGANIZATION. Ask yourself...What would Dick have said about the disgraceful way fans of this music are being treated now? What would Jerry have said? Other than my conversation with Dick, I don't know him or Jerry, but I do know that they would have been appalled. I believe you probably are too. PLEASE DO SOMETHING!!! MAKE A PUBLIC STATEMENT THROUGH ONE OF YOUR VIDEOS OR SOME OTHER WAY, BUT MAKE PEOPLE AWARE THAT THIS TRAVESTY WILL END!!!! IT HAS TO!! I want to resubscribe to Dave's Picks, but I won't do it now, not with things like they are. PLEASE - MAKE DICK PROUD!!! Do the right thing Dave!!!!!!
John Coley
P.S. - Even though this would have been the perfect opportunity to release 8-27-72 audio & video (40th Anniversary), thank you for not doing it now, while it would have been subjected to poor quality control and customer service. Save it for when things get better. And they will - I HAVE FAITH IN YOU!!!

Joined: Aug 29 2011
My favorite period far of this band. I taped the 3/30/90 show off the radio myself and my brother taped 3/26/90 and so these are considerable upgrades of 2 of my favorite tapes. I really only wish they could have included all of the shows - was at 3/28/90 and 3/29/90 is a must also, as are the other Hartford and the other Atlanta shows.

In terms of the mix, I think it is true to the mix that was happening onstage. Jerry sounds a bit muted during Picasso Moon at times, for example, but he was using heavy distortion and some kind of compressor and that's how he sounded in the mix when you were there. Doing it after the fact is a bit artificial, although Cutler was in the truck mixing down the 16 feeds as they came in and optimizing them the same way he would now.And everyone's preferences are different regarding a mix - some like a matrix, some like auds, some like more sterile sounding sbds - there's no pleasing everyone so I think they did a great job.

Finally just some comments on the period - by convention, all second sets after about 1979 were listed with Drums and Space in them. But if you listen to 3/22/90 at Copps, for example, the last several minutes of Truckin is a clear Other One jam, then into a similarly themed drums, a space segment that again is clearly an Other One jam, and then 7 minutes of the Other One. So even though the setlist reads Truckin>D>S>OtherOne and the Other One is under 7 minutes, in 1972 this whole track would have been listed as Truckin>The Other One with The Other One clocking in near 30 minutes. Anothe thing that is real interesting is the profound difference between the Eyes in Hartford - a magnificent uptempo version to be sure that takes its roots from many of the late 80's versions - and the Eyes that was played just a few days later in Nassau, which was significantly slowed down and frankly ahd a much sweeter groove that the two drummers really jumped all over. And maybe Jerry consciously slowed it down because of the presence of Branford Marsalis, but every version I've heard after that had that same tempo and those booming, low end drums that were so sweet.

So sorry some of you have had trouble with shipping but would love to engage in a discussion about the music.

Joined: Jul 17 2007
Regarding cracked 3-16-90 disc 3

I called customer service about 4 weeks ago regarding my cracked disc dilemma. They said it would take a while. No problem. Called again last night, and they stated that they are still waiting for a 3-16-90 disc 3 replacement, so it will still be some time. No worries, I just hope it gets here soon......

Still love the box, anxiously awaiting Dave's Picks Volume 4, hoping it's either 6-30-85, 7-1-85 or both!!!!

Joined: Jan 3 2011

a grateful dead where jerry is not the focus so sad

Joined: Feb 24 2010
Re: New Brighton.....still Spring '90(less).

And so is North Yorkshire. It would be interesting to know how many more heads who ordered right at the start are still waiting..... and waiting.......and waiting!!!!!!

deadboss's picture
Joined: Apr 24 2008
New Brighton.....still Spring '90(less).

.........although there has been some acknowledgement of my continuing dilemma.

E-mailed Dr Rhino days answer !.

Got in touch with Customer Service who replied within 24 hours to state that my account will be credited with 20 dollars and a promise to locate and deliver my product within the next 7 days.

If both those things happen, I'll hold my hands up and admit that someone cares about the victims of this carnival of errors.

Oh, and will all the hassle stop me making future purchases ?.....not a chance....I love the Dead and will not cut off my nose to spite my face.


scott1129's picture
Joined: Jun 6 2007
Brent Wails ! ! ! ! !

Still diggin' the It's All Over Now from 3/19/90, just outstanding keyboardsmanship by the veteren (10years,10months,26days) Mydland.

I hear some of what the audiophiles with their logic plugins analysing each tracks peaks and valleys are talkin' about, there are points where Jer just fades out of the mix but I think it's more of a laying back by Jer to let the band swing and besides he's 10million sheets to the wind at this period of his life so the fatigue is very apparent. But the rest of the band is ON FIRE ! ! ! No wonder the post98 bands have been swingin like it's 1967 all over, I want some official release of the new Further songs especially the triple threat that ends with Big Bad Blues, Yeah Bobby !!'s picture
Joined: Nov 3 2007
I like it, I love it,

I wish I could've afforded to buy a couple more of it!I Granted, there are a couple of spots where the mix could be a little better but overall, I'm one VERY happy camper! Kudos, and as far as favorite shows, you've got to be kidding, each show smokes!

Joined: Sep 12 2012
Spring 1990 finally arrives in Scotland

Just got back from 10 days holiday to find an invoice from ParcelForce for UKP32.01 (18.51 import VAT + 13.50 handling charge) or USD51.75. Paid online this morning and scheduled for delivery tomorrow. Invoice contained a tracking number which revails that the box arrived in the UK from Germany on 14th September and spent around 5 days in UK customs before arriving here in Aberdeen on 20th September.

Parcel tracking details
Parcel number: EC861775355GB
Status: Held
Date Time Location Tracking Event
26-09-2012 08:54 Aberdeen Depot Delivery scheduled
20-09-2012 10:49 Aberdeen Depot Awaiting payment of charges
20-09-2012 09:14 Aberdeen Depot Received at delivery depot
19-09-2012 06:35 National Hub Received and processed
19-09-2012 02:53 International Hub Revised charges to be paid
19-09-2012 02:49 International Hub Forwarded for UK processing
18-09-2012 12:10 International Hub Awaiting Customs Charging
14-09-2012 19:13 International Hub Awaiting Customs clearance
14-09-2012 19:11 International Hub Received in destination country

Roland Bruynesteyn's picture
Joined: Aug 7 2008
arrival of No. 6499, second thoughts

Once it arrives, you forget the trepidation, the suspense and the anger. The box is beautifully produced. If I only had the cd trays with cd's and the white book, I would still be satisfied, but the extras are nice, even if you never look at them again. I guess that's what makes one a collector.

If the lettering on the cd's is anaything to go by, I received all the right cd's, but I guess I have to test them to be sure.

Sound is absolutely fine with me, based on the first half of the first cd.In a way it may even sound more like the 70's than like WaN; a nice mix. With QJA I notice that Bobby sounds really upfront (nice) and the drums sound a little synthetic (less nice, but not really grating to the ears).

In the end I may buy Formerly the Warlocks and Terrapin Limited as well; it's still not my favorite period, but it's a testament to their longevity, and really a kind of last hurrah I think.

This time I had to pay another $ 40 to get it (VAT + import taxes), a case of tough luck, as simonrob indicated: E72 I got for "free"...

Which bring me back to my initial comment: it's easy to forget all the frustration if, in the end (and not dramatically late following the initial September 1 release date) you receive what you ordered and what you paid for. However, considering the loyal fan base, the not extremely low prices and the experience many Dead heads have when ordering from other web sites, there is a lot of room for improvement. I sincerely hope that tptb read through the somewhat offensive language used sometimes and get to the bottom of this.

The music selected is generally very good (but that's not your achievement), mastering is fine as well, packaging is great (you listen to customers in this respect).

BUT: quality control in packaging (the right cd's, not damaged) and logistics (speedy delivery) leaves a lot to be desired. (BTW, powerful build up / ending of Loser!, May be in my top 5).

All in all, a very welcome release!

Joined: Jul 13 2011
Customer service

I have just received an email, 25 September, asking me to be patient re the arrival of S90. However, I emailed on 19 September to say that it had arrived and received a reply on 20 September in confirmation.
It would seem that there is a lack of order and organisation.
I have replied, pasting the pertinent thread.
Hey ho!

simonrob's picture
Joined: Jun 7 2007
A lottery

Roland, good to hear that your copy has also arrived. I am surprised to hear that you have to pay invoerrecht/BTW. I also had to pick my copy up from the post office and all I had to give them was my autograph. I guess I got lucky this time and you didn't but I don't pretend to know why it worked out this way.

Roland Bruynesteyn's picture
Joined: Aug 7 2008

S90 has arrived in the south of the Netherlands. No number yet, as I have to pick it up at the post office (and pay another $40, unfortunately).

scott1129's picture
Joined: Jun 6 2007
Music is The Magic to those who listen to Good Ol' Grateful Dead

The First night (of the Box Set) is cool the Let the Good Times Roll really does, and listen to that opening on Queen Jane, yeah, that's what we're talkin' 'bout. And the Blow Away, just does, too. On the next disc the Scarlet opener rips as does the Estimated, Ship of Fools?, nicely done but kind of a show stopper, then the Women are Smarter jams along well enough, but the ending is abrupt and then the Jam is just a redo of the ending with Brent goin' bananas on the keys, The Drums and Space are truly the stars of this box. Each nights Duets are extended and engaging, the Other oNe is just filler after the fireworks But the Stella Blue is magnificent !!!, One of the highlights of the night. then the Sugar Magnolia rocks but never really attains the heights it is capable of producing. The Last Time is always great. Jagger and Richards first tune, what a team., Like to see some cross pollination with Furthur and The Stones on the up comin' world tour. But then the Next Night has it's moments too, the Bucket is just kickin' around and The Bertha moves but only so, the We Can Run is sweet with the hamony backup vocals but the kicker on the first disc is the It's All Over Now, with Brent channeling bluesy organ and scat-ing to set the beat, Brent really was takin' it up a notch or eight on these last tours.

Well Thats all I've listen to so far so back later after more fun.

When in Doubt.

Twirl ! @

outpost's picture
Joined: Jun 11 2007
to heindnk .... would love to discuss the music

But as I am still waiting for the thing to arrive a month after it was shipped, all I can do is bitch about it.

Joined: Feb 24 2009
Finally got replacement disk

Yea, I actually got it!
Whew, do they need to fire the new fulfillment company or what?
Biggest mess I've ever seen.
Not just the mess that happened, but the totally clueless and unhelpful customer service.

But I'm happy I finally got my disk.

Underthevolcano's picture
Joined: Feb 6 2008
boy did you read my mind

I was just getting ready to post about the music when I saw the last post. So far I really like Copps, Hartford and Nausau. That Nausau is REALLY AMAZING. I didn't get into Knick except for Morning Dew and Loser and the bonus material is top notch. Most of sound quality is good or better except a few songs are overly boomy-like the Victim or Crime at Knick. I am happy to have this release.

heindnk's picture
Joined: Nov 4 2010
Lovin' it

Sitting on the couch with my wife, instead of watching TV we've been absorbing this set. It is really cool to read the nicely done white book, the ultimate liner notes. I understand about the shipping issues and the bad disks, but bitching about the sound quality? I played
Without a Net and then the box set, they sound very similar. I can hear Jerry well.

Would anyone care to discuss the music, or just bitch like a bunch of grumpy old men?

My favs here are Nassau, Knickerb, and Omni in that order. The Beleive it or Not on Copps is awsome, had me on archive looking for other versions. Somehow I missed that song through the years.

Fav pic? The one of Brent at the end of the black(?) book with his fist in the air.

The box is well done, fits perfectly beside my LP's, love that it actualy has plastic CD trays not idiotic cardboard sleeves.

As far as nitpicking, no one forced you to buy it, thay gave audio samples, and it sounds quality wise better than many of my SBD disks from the '70s or the '80s and '90s.

Thanks GD!

frankparry's picture
Joined: Jun 7 2007
Customs charges

Steve and Organgrinder - sorry you had to pay customs charges. I caught the Royal Mail delivery van just as as I was leaving for work. The driver saw my stunned face when I realised there wasn't a charge. He reckons it was because no-one had marked the value anywhere on the box. Hope you enjoy the music though!

Joined: Sep 20 2012
Missing the point

@RROT - yes people piss and moan, and yes there are errors in large scale distribution projects. What aggravates the situation is the general cluelessness of the customer service. relies on the tried and true model of Customer Service outsourcing. The highest level of customer service person is still 1000 miles and 10 pay grades away from anyone with real decision making power at Rhino, and probably works for another company altogether. That leaves no accountability by the "decision makers" for things like: problems with vendors, processes, or customer service.

It's a perfect situation for Rhino, and one that comes up incredibly short for a customer, like many of us here, who has problems with their order.

If had Amazon or Zappos levels of customer service, you would be reading a fraction of the complaints. This is less about manufacturing error and more about customer service.

Just a few of the problems that we've seen:
No (or unusable) tracking numbers
Indeterminate delivery times
Damaged product with indeterminate replacement time
Total cancellation of orders without notice
Sketchy refund processes

This is deeper than general pissing and moaning, especially when you consider that we all dropped $200+ for this package of plastic and paper.

Joined: Jun 4 2007
Good Disc

My replacement disc arrived this morning in France.took only one week to fly from Rhino to home.
Well done Dr Rhino.

Joined: Oct 3 2009
new Jerry, quality, good morning!

The new Jerry release will be a CD set like any other -- you'll be able to do everything you can do with any other CD. What can you think of?

Making a judgement, based on either A) your own experience, or B) what gets posted on this board, about "quality oversight" is ridiculous.

Even though I got a bad disc (which was relatively promptly replaced) I don't draw any broad conclusion from that.

I have many, many thousands of CDs -- and I have seen every imaginable error in my non-GD products: no disc at all inside the shrink wrap, 3-disc set with a disc duplicated and a misc missing, disc cracked, disc unplayable although apparently pristine, two! discs in a one-CD product, etc.

Things happen. People complain.

When you produce and ship 160,000 discs there will be some problems -- and people will piss and moan -- But I'll bet good money that most folks by far had no quality issues whatsoever with this set. Even though somebody probably got 3 copies of the same show's replica backstage pass and somebody probably got a book with a partially untrimmed page in it.

And so there will be another limited set, and it will sell out too.

Can hardly wait.

Hoping DP4 is from '67 or '68!

Joined: Sep 5 2012
Re: Shipping Location

Mine came from Shepherdsville, KY - arrived about a week after ordering.

Joined: Sep 7 2012
? about the new Jerry release.....

Did anyone ever figure out or receive info about the new Jerry release being security locked so you can't transfer the songs to iTunes? Would be a bummer if that is the case. Thanks for any help!

Joined: Sep 20 2012
Shipping Location?

Does anyone know where these things were shipped from? Along with my other conspiracy theories, I have a hunch these were drop-shipped from a factory in China or similar.

This may explain why the quality oversight doesn't exist. The execs in the US got a sample that looked good, so they said "Ship it!" without considering if unit 100 or 1000 was as high of quality as the sample they saw. Now they are frantically trying to undo whatever manufacturing arrangement they had, resulting in the box set being permanently out of stock.

Joined: Sep 14 2012
Spring 90 and DaP 3

Hoorray, both Items arrived a few days ago here in germany, the seem to have been held back by customs, but no real clue to that, no explanation for the long delivery time...
Anyway, they arrived at last and I think Spring 90 is a very nice box (mine having the number 5084, by the way).
The only issue is to listen to all the music now, still torturing my better half with Europe 72...

Joined: Sep 14 2012
Spring 90 and DaP 3

Hoorray, both Items arrived a few days ago here in germany, the seem to have been held back by customs, but no real clue to that, no explanation for the long delivery time...
Anyway, they arrived at last and I think Spring 90 is a very nice box (mine having the number 5084, by the way).
The only issue is to listen to all the music now, still torturing my better half with Europe 72...

Joined: Mar 2 2008
how much do all the hassles really cost?

and custom charges?
I kicked the habit!
No more rip offs for me!

Joined: Mar 2 2008
how much do all the hassles really cost?

and custom charges?
I kicked the habit!
No more rip offs for me!

wilfredtjones's picture
Joined: Jun 4 2007

Yeah, it's surprising that people actually preferred the slotted RT packets (like me for example). I liked the size, color scheme, paper and (for the most part) artwork of Road Trips. The DaP are too large and the white color scheme on the spine is unimaginative. The card stock is no good either (even with the improvement it's too flimsy) I agree with you on the disc scratching issue though. I have transferred my whole collection to a large case I can carry around.

Nottwo's picture
Joined: Jan 19 2011

Wow. You PREFERRED the Road Trips packaging?! Gee, if I was luck enough to get the disc out properly it would usually already be scratched or dusty. I immediately placed them in separate jewel cases and a couple times actually got sent replacement discs for the condition they arrived in.
I was so relieved the Dave's series has jewel CD holder templates. And the Dick's Picks is perfecto. We're all unique I guess.

Joined: Feb 19 2011
Uk order

I also got a letter from parcel force on Sat morning telling me about the customs charges -I elected to shoot down to the local depot and pay and collect the same day. No real clues as to why it took so long to get thru the system other than the indicationt that a lot of different agencies seem to have been involved. Dates are not visible on any of the German labels but Parcelforce seem to have been handling it since at least the 14th. The good news is that there seems to be an element of monitoring in the process so that both Deutches Post and Parcelforce had barcodes on their labels and Parcelforce required a signature that was recorded into the system. My guess is that a) the parcels were des patched from source over a long period of time that had nothing to do with the date of the despatch note (see posting further down) and b) the delivery time is very much dependent on the speed that the various post agencies act and the customs factor. I suspect most will now turn up but there are lessons to be learned from this when sending out orders of this size and quantity.

outpost's picture
Joined: Jun 11 2007
Ian in New Brighton

I'm in the same position as you .... I have every release they've put out, along with the Download series etc., and so the last thing i want is a refund, but if they can't offer a replacement, then i'll have to try to obtain it elsewhere. What I would REALLY like is a statement from those running the show, explaining what has happened, what they are doing about it, and how they intend dealing with shipping in the future, to avoid a repeat of this shambles.

organgrinder's picture
Joined: Jan 30 2011
The're in the UK

Mine has arrived at Birmingham Royal Mail and will be delivered the next day when I pay the customs charges so I expect some of the delay has been because of customs. For the rest of you I would hold off contacting customer services for at least another week and wait and see if it shows up.

deadboss's picture
Joined: Apr 24 2008
And the wait goes on.......and on.......and on........

New Brighton (U.K.) still awaits the Spring '90 box set....e-mailed Dr Rhino 2 days response as yet.....the money for the product was taken from my account weeks ago, but rather worryingly, I never received a shipping notice or any correspondence since ordering.....stuff any thoughts of a refund.....I stumped up the cash in good faith when the release announcement came out and the least I want is what I committed to as I have done for EVERY GD release from day 1.

Dave's Picks Volume 3 arrived a couple of days ago so all is well there thankfully.

Here's hoping,


Joined: Feb 2 2011
Smaller packaging for smaller apartments?

I live in Manhattan and yes these larger boxsets do take a lot of room -- but I have got to have'em!

outpost's picture
Joined: Jun 11 2007
to Nufe .... Spring In The UK

Hi, hopefully it will get here one day ..... on a positive note, my Dave's Picks arrived this morning.
I know what you're saying about the Import duties, but I'm just ranting !! I would hold off contacting Customer Services until you feel you are in a position to, or want to, get a refund, because they are absolutely no help whatsoever. They have no idea where our packages are, and are just hoping that they eventually turn up. I will give it probably a couple more weeks, then demand a refund, and see if Spin still have some. I will definitely be rethinking how I purchase Dead product in the future .... will probably go for the subscriptions, but take a different approach to any bigger releases.


Joined: Jul 22 2012
Spring in the UK

Outpost, I'm in the same position. Still no sign of the product arriving in the North-East of England; supposed to have shipped 23 August, wrong tracking number, no way of tracing order etc, which , considering the mailing fee is incredible (contrast UK purchases from, both in terms of cost and speed of shipping).
Having read the posts on here I've held off contacting Cusomer Services, since I'd prefer to minimise the period of teeth gnashing and foaming at the mouth that it will undoubtedly produce. Having said that, I've just received an e-mail from "Store Support" asking if I'm enjoying the Spring 90 Box and whether I'm satisfied with the service provided.
I'll reply when I've calmed down.
On import duty and import VAT, it's a matter of luck; I've been caught for items costing as little as £20, yet managed to avoid charges on £100 orders.

outpost's picture
Joined: Jun 11 2007
So that's what they call time management ......

I'm from the UK, and I'm still waiting for Spring '90 (how many times have I said that !) ...... anyhow, in my latest call to Customer Service I was told I have to leave it 3 weeks, and that I've not actually been waiting 4 weeks, but just 2 and a half ('Well, you got the shipping notice on the 23rd August, which meant that it would have shipped a few days after that, but that was a weekend, so it wouldn't have gone until Sept. 3rd or 4th, and of course you can't count weekends, so basically it's only 2 and a half weeks, so give it until the 25th Sept. and then call back, and we'll look into it') ......
If, and when it does eventually arrive, it will then be a lottery whether I pay an extra $50 for Customs and Clearance costs (some over here have not paid anything, while some are asked to pay the duties).

Alain's picture
Joined: Jun 8 2007
Hello, I received the box


I received the box "Spring 1990" quickly enough. I think it is a beautiful object. Unfortunately, the shipping costs are higher for overseas (I live in France). And I found a great pity not to have a tracking number.

I'm French, sorry for my English.

reijo29's picture
Joined: Jun 18 2012
Thanks, I can do the math

I know that 3 Winterland shows equals $100 & that the 2 Winterland sets equal $200 for 6 shows. I never said Winterland was cheaper, you misunderstood. I said "I rather pay less AND have something smaller". Not pay less FOR something smaller like Winterland. I prefer smaller like in the Winterland, So Many Roads or Beatles Mono Box set size. I think all the big packaging is wasteful & cluttersome. Frankly in New York City there is not enough room in the average apartment to house all of my Grateful Dead collectible habit.

Joined: Oct 3 2009
The Winterland boxes

They were the same price as this set, not less!

"For what it's worth I rather pay a lot less & have something in the size of the Winterland box sets."

So, you didn't pay less for those Winterland sets. You paid the same -- and got less. Less stuff, anyway.

I agree though I like those sets better, musically -- I will return to them more often. But they definitely weren't cheaper.

reijo29's picture
Joined: Jun 18 2012
Ordered Sep 4 received Sep 12, tax for New York

I ordered when they released 500 or so more sets. Funny how they sent me a UPS tracking # which repeatedly would not work. Turns out they shipped via US Postal Service. One thing I did notice with this new order is that New Yorkers must now pay tax, uggghhh! Box cost me $231, what was I thinking? Difficult to justify spending that much money on 6 shows that can be streamed for free. I received # 8275 in the cool shipping box. The book, stubs, passes, and other extras are nice. Every disc looks to be correct. Only played through the Copps show. Sounds fairly decent but not as good as Without a Net. The tinkly, cheesy keyboards are a bit grating. I went to shows from 1985-1994 but have now been spoiled by all the 68-77 releases. For 80's I am beginning to think that 1982 is a better period instrumentation "soundwise". The Spectrum Road Trips & the Dick's Picks 32 are great performances with Jerry in good voice & guitar tone, also Brent's keys are complimentary & do not stand out as much. For what it's worth I rather pay a lot less & have something in the size of the Winterland box sets. Those fit way better on the shelf & the artwork is awesome. I also much prefer the Road Trip series packaging to the Dave's or Dick's picks. Complain all you want, but a little squeeze of the cardboard & the discs come out scratch free. The Road Trips artwork is apropriate, trippy, GD cool, etc. They line up nicely on the shelf & the thick matted cardboard does not allow finger print/smudges. Definitely a lot more handsome & sturdy than the freakishly larger Dave's Picks. Keep the releases coming, but please have some mercy on future pricing!

reijo29's picture
Joined: Jun 18 2012


simonrob's picture
Joined: Jun 7 2007
Arrived in the Netherlands.

My "Spring '90" arrived yesterday in the Netherlands. As I wasn't at home (I have to work to afford such things as this box) I had to collect it today from the local supermarket that doubles as a post office. I haven't had a chance to check the contents yet. Delivery took 20 working days (4 weeks) instead of the 8-12 working days stated in a mail I received. At least it has arrived - and I didn't have to pay any import duty or sales tax.

Joined: Aug 30 2012
Greed and incompetence

I was lucky enough to order one of these box sets. And in spending more than $200, I was shipped this box set which, I am told by others, clearly indicated what it is on the exterior of the packaging. Now, regardless of tracking number, the fulfillment company did not ship it with a delivery signature required, so UPS (allegedly) delivers my package when no one is home, and, they say, left it on the doorstep.

If that is true, then throughout these past two weeks I've been waiting for my box set to arrive, it has been in the hands of another party entirely.

Customer service tells me to "contact the USPS for more information regarding the delivery. If you need any further assistance, please let us know." Considering I told customer service in my email that UPS (not USPS) states they already delivered it, I find their incompetence to be compounded by lack of attention to the complaint.

To sum up: I spent $200 so could send a neighbor or passerby a weighty, glorious collection of the Grateful Dead. I suppose eventually I may be grateful that I could gift someone such a prize, but right now, I far more upset that stole my money right outta my hand.

carolina boy's picture
Joined: Feb 1 2010
Anyone who cares to file a

Anyone who cares to file a complaint with the Better Business Bureau against both GlobalWare and Delivery Agent can start by going here:

cosmicbadger's picture
Joined: Jun 13 2007
'Fulfilment' companies

The old one was GlobalWare solutions. They were supposed to be handling DaP3 and also presided over the E72 'fulfilment'.

Rhino's newly appointed fulfilment company is (I am informed) called Delivery Agent:

I do not know who is handling Spring 90

Joined: Feb 24 2009
It's not the Grateful Dead anymore

Correct. It's a greed factory now. Which also answers the question about what some call a poor mix. They don't have the care that the Dead had about that. Jerry is turning in his grave.

Joined: Feb 24 2009
New or old fulfillment company, cont.

"My question concerns the new fulfillment company. Is the new company causing all these problems or is it the old one?"

Exactly. That's what I want to know but you are not going to find out. They either won't answer that question or they will lie if it's the new company causing the problems.

I can't imagine ordering again. I have a TON of Dead and there is lots on the Internet to be had.