- 1,286 repliesmarye
Joined:If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
- Oroborous
Joined:InterestingBut has no correlation to WMG continuous lack of professionalism or ethics.
It’s not the carriers fault if they don’t receive it to ship…
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Over the last almost two weeks, we finally received a few promising customer service reply’s stating that our box was (for whatever not given reason) still not shipped and that it would NOW be expedited and notice given upon shipment.
5 more days have gone by since last assurance, and still no notification, box etc…
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Why so much worry?
It appears most everyone has received theirs except some of our friends across the pound. That, along with site listing ever dwindling supply is causing undue stress/contempt and once again ruining what should have a been an extremely positive, enjoyable GD experience.
This seems to get worse every year instead of better, why?
They certainly had no problem charging our CC months ago and getting paid…. - Thenthelightningwill
Joined:Shipping Blues, continued...Just wanted to offer some data in support of expanding the options for shipping services at checkout. A preliminary inquiry into the efficacy of shipping carriers yielded the following general results:
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UPS: Ranks 1st in on-time Ground reliability with a reliability rate of 96%
FedEx: Ranks 2nd at 95%, also with superior overnight service
USPS Priority: Ranks 3rd at 94% reliability
USPS: Ranks 4th at 89% reliability of on-time delivery for standard ground/retail
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Pitney Bowes offers a general, detailed comparison review of services in: "USPS vs UPS vs FedEx: How You Can Get the Best Shipping Rates"
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Regarding business services, Rush Order offers a breakdown of services in a quick comparison table with pros and cons of each in "UPS vs USPS vs FedEx: 2026 Cost Comparison & Performance Data"
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UPS leads business reliability performance with an on-time delivery rate of 97.2% to 97.6%, outperforming FedEx (95.3% to 96.1%) and USPS (94.1% to 94.2%) - Oroborous
Joined:Adding to the 2 previousIs it the deliverers fault if it’s not shipped at all, or if no notification is given ?
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The easy solution is to give the consumer the choice at time of purchase
Like BITD, you could chose how to ship, depending on the costumers need, by simply clicking on appropriate method, and at a premium if necessary.
At check out, you click on shipping option, it shows the price, and you confirm at final check out. If it could be achieved back then, with new technologies it should be even easier to set up now.
Since our location fosters a convoluted confusing situation, we would gladly pay additional shipping in order to ensure the product is delivered correctly, thereby alleviating unnecessary stress, hassles, and affecting the enjoyment of the product.
It would save the seller having to rectify so many problems, and perhaps even provide additional revenue instead.
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New Fish
Many of us have been suggesting, bitching, moaning and howling at the moon about this for a long time.
The hybrid method usually works pretty well for DaPs, but for everything else, the ability to simply choose the correct method at shipping seems like a no brainer? - proudfoot
Joined:"who's to blame?"I think the culprits in the Shipping Blues are the delivery services, not dead daht net.
They send it out into the ether and then it is up to the shippers to bring it to the customer. the shippers are the ones who send it to NYC then to Chicago to be stored for a week and then to LA, and finally sent to Vermont.
Luckily, I have never had to sing the Shipping Blues.
I hope I never have to. - Thenthelightningwill
Joined:Shipping issues...Hi! I'm new to the site and very grateful to be here! I joined just in time to witness the release and shipment of the Summer Magic '85 20 CD set. As days passed, there was a growing deluge of shipping delays, misinformation, no information and changing information from carriers reported by a large group of very discontented customers, and I understand that this is in no way an isolated incident. I honestly have never witnessed such an inordinate amount of total chaos in a shipping situation by such a large and well-respected organization.
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I am well aware that shipping services have declined in many ways during the past few years and that this decline is the majority of the problem. But there are two strategies that stand out for me that are within your control, and they were pointed out repeatedly by customers on some of the threads, so I felt inspired to share them here for your consideration:
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1.) Offer expedited shipping.
As I understand it, you cryptically don't offer it now and it goes a long way towards ensuring shipments arrive in a timely manner. Customers are literally begging for it.
2.) Consider the reality of shipping delays when deciding how early to ship product to meet the release date. Product may need to be shipped earlier to factor in the reality of today's delayed service.
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The customer base here would be so incredibly grateful to see these two things take place, myself included, as I am just beginning my journey here. Thank you, respectfully and sincerely. - Thenthelightningwill
Joined:Shipping issues...There is an inordinate amount of ongoing discontent, glitches and chaos surrounding shipping going on. It is obvious that a lot of it is rooted in the shipping carriers. Can anything be done on this end in the future to mediate it in some way and help?
- Lawdrone
Joined:Birthday CouponIs this the right place to ask “what can I use the coupon for?” Today is my birthday (me & Mickey) & I received the yearly coupon email from Dead dot net. Went to try it on the new box set. No luck.
I figure maybe that’s because it’s a preorder, so I try the new Dave’s Picks. Also a no-go.
I checked the email & there are no restrictions listed, but I can’t get it to work on anything.
Thoughts? Suggestions? I am sincerely appreciative of the generosity, but it won’t do me any good if I can’t use it on anything in the store.Thanks!
EDIT - I just now tried it with the MSG box (how is that still available?) and it worked there. So I’ll wait a week until the Summer ‘85 box is officially released & update then.

Help with an order
Hello I am wondering if I could get help on an order for a shirt that I placed a month ago. I bought this as a Christmas present, but the site won't accept my information to find out where it is? I sent in an inquiry and I received an automated email telling me to do the same thing that I have been trying to do with no help.
How do I post my Grateful…
How do I post my Grateful Dead Show at Deer Creek Noblesville IN in 1991 or 1992 ?
Falcstubs
mark as attended
It's there on the show page. Search on Deer Creek in top right. Make sure you are logged in and you can mark as attended there.
Hoping helping... :-) :-) :-)
aha, wilfred to the rescue
I'd like to know why the…
I'd like to know why the support for the store is MIA. Has anyone else had this issue? I purchased the American Beauty 50th so I could have the 2/18/71 show. The FLAC download has a corrupted cutoff GDTRFB and it's missing the NFA Pt. 2 and Uncle John's. I've reached out to support but they are MIA. Any ideas how to get ahold of them?
Arafel
getting permission for the title and cover of my book about GD
Hello, I'm sorry if this is off your topic but maybe you can help. I have written a nice book about the music from the early Brent Mydland years of the Grateful Dead, about 400 pages. I want to get permission to use a certain image on the cover, and to use a certain lyric for the title. Do you happen to know who I should be in touch with about this project? Thanks! --Ryan Bouchard
Mushroom
Uncle John's Band (additional verses)
Many years ago I found 2 more verses and a bridge/chorus(?) posted online for Uncle John's Band. The source was alleged to be an acoustic set Jerry did at a small club (The Matrix?).
One verse starts with: "Why wait in the dark for dawn when the sun's still going down?"
Another starts with: "Would you carry me uphill, back the way I carried you?"
I don't want to post the full verses since I can't vouch for their authenticity.
Has anyone ever heard recordings of these verses? Any more info on them?
Interesting
Annotated Lyrics, page 106
To Bobby, I Pray
Thank you for turning a long term frown into a smile! I have loved you since I touched your foot at the Garden Pier in AC & I am so happy you found the beautiful love of your life, your lovely children & that you got to got to have such a wonderful family. And I’m also very happy that you were able to meet and fill the great relationship with your biological father, something we were never allowed to do because that was a bad man within my mother died while I was in college, both of them very young and unexpectedly so many different. I hope you don’t mind, but I need to see if you have a source that could help me both my husband and I were born with congenital birth defect, mine left me permanently, disabled at only 34. Then hurricane Sandy was it a direct hit to us as a full strength, hurricane, and we were not allowed to live in our home for eight years a week after that we were diagnosed with hereditary autoimmune diseases and our doctors this time absolutely forbid us from going back to work outside the home as we have no immune system. For the last 14 years, we’ve both been struggling very hard at our small office assistance or badly struggling due to all this. We are in foreclosure on our home. I am not writing this to ask you for a handout but just for source or sources. I have an idea about a book card like to write about the Grateful Dead and I need someone who can help me find the sources and even corroborate Either as a co-author or anything that they would like to be called. I hope and pray you see this message and you can point me in the right direction so we don’t lose our home that my husband spent eight years in his blood. Sweat and tears rebuilding because that would devastate us both. Thank you Bobby and God bless you and your beautiful family.
30 Days Calendar
Hi, I won a calendar during the 30 Days and have not heard anything yet. Who do I contact?
"shows attended"
is this an active feature? and if it is active, how would one go about using the feature?
tried using it on my profile page but no can do, so figured here might be the place in the forum to ask for assistance...ty!
Peace All!
uncle_tripel
Go To...
the show listing itself here under archive and "mark attended". Use the search and enter date to find the show listing. Thanks to another poster here (Dancin Fool) I just figured that out too.
Cheers
N/A
N/A
ty
1STSHOW70878 and I will give that try,
cheers!
EDIT: it worked!
Hi Mary, I wonder if you…
Hi Mary, I wonder if you could help me. I am a long time subscriber to Dave's Picks. However, I am moving to a new address in February 2024. How do I update the address so that my Picks will come to my new address. Thank you.
John
Locate a photographer
Hi Marye! Looking for help locating photographer for a photo from Telluride ‘87 from a post and hoping you can help.
dead.net/fanphotos/street-scene-telluride-co
Mule
Hi Mary, I was a proud…
Hi Mary, I was a proud member of jane Sullivan's trash Crew and was hoping you could help me get in touch with her?I believe she got married and goes by her married name that I dont know? Flickster
Flickster
Flac vs alac
Why is Flac 2x the cost of Alac?
Example:
12.99 vs 29.99 for Mars hotel?
Sugaree
I haven’t heard a Sugaree jam during regular programming on Sirius XM 23 for a long time; perhaps longer than a year (i listen frequently during the day). Is there a reason for this?
Dead Covers Project
Hi Marye,
What happened to the Dead Covers Project? I was thinking of submitting some songs, but I can’t find it anywhere in the last call for submissions was in 2023. Is it still happening?
Patrick
30 Days of Dead
Hi Mary - I believe I was the Dan from Richmond CA who won the 11/1 30 Days of Dead contest, but didn't receive an email about it. Can you check to see why I didn't get an email. My email is dhisey11 at gmail.com. Thanks!
Emails/Addresses for winners of calendar
I am not sure if I was suppose to get an email for being picked for the calendar yesterday, I was reading that you only have 48 hours to answer emails, I just did not receive one.Thanks for your time!
Date and venue for November 29 & 30 in 30 Days of Dead 2024
I missed the dates and venues for November 29 & 30 for 30 Days of Dead 2024. Now the information is gone even though the downloads are available. I would love to find those dates and venues. Can anyone help? thank you.
Nov 29th & 30th 30 Days of Dead Venues & Dates
Nov 29th Deal, Cassidy, Friend Of The Devil was recorded 1976.10.01 Market Square Arena, Indianapolis, IN
30 days
Yesterday's selection was 11-22-72 Austin Municipal Auditorium which was completely easy after a poster entered some totally obvious hints about his brother, blah, blah. I didn't even have to hear it it was so obvious and the timing matched.
The email comes later for the winners, supposedly. Some past calendar winners said it took "a couple of weeks".
The past days can be viewed individually. Just enter 30 days into the search field (top right near sign in drop down) and lots of days show up in a sort of random order. Or at least they were coming up this morning which is how I got to yesterdays winner and folks are still posting their goodbyes there too.
From what I've read in past year's comments the grand prize winner is not announced anywhere. One guy said he won but never got the prize and when he questioned the powers that be about it some time later they sent him some other swag instead. Well, we're all old hippies so I don't expect them to be overly organized, lol.
If you have other questions I would PM MARYE (site admin.)
Cheers
I have a T-shirt Id like to…
I have a T-shirt Id like to print, but want to make sure its OK with GD, how do I submit the artwork?
Dancin
Hey everyone. There used to…
Hey everyone. There used to be a feature where you could mark the shows you attended. Is it gone?
Thanks in advance!
Rob
I don't know if you mean something different from this - but if you click on the icon at the top right, where your picture is - then go three down to "my account" and click that you will see a section marked "shows attended". Apologies if you already know.
Rob
And to enter shows attended find the show using the search field and there you will find a "mark attended". Clicking on that will put it in your list on your my account page. Took me years to figure that out.
Cheers
well said, you guys...
Cassette Tapes 70-90s
Hi! I recently found hundreds of Grateful Dead cassette tapes from someone who must have worked for the band or travelled with them to every show from the 70s through the 90s. I have no idea what to do with them or who to inform. Someone please point me in the right direction. Thank you so much!
Hi Oscar
Getting in Touch with Mr. Lemieux
Is it at all possible to get in touch directly with Dave Lemieux? I feel like its a long shot, but I'd be quite interested to have a conversation with Dave directly about a few things related to the archive and being an archivist.
Edit: to clarify I'm finishing secondary school and have high hopes to get involved with music production, and in a perfect world get involved with the the Dead's archive.
I know I've been watching too many Sopranos vids
But,
"Nobody talks with Dave."
"Dave's not here."
"Mr. 60 Minutes over here."
Bottom line is you'll never be able to reach Dave. He's in an undisclosed location in Canada hiding from a certain pair of...American trolls.
Nathan
Licensing
Can I get a contact for potential Licensing opportunities?
Is it WMG, Rhino, or GDP?
Much appreciated.
60th Box Shipping info
Can someone please tell us how this box will be shipped: UPS, FedEx, USPS etc so we can put the correct address on.
Save a ton of hassles for y’all and us!
Thanks!
Bueller
???
inquiry in progress
Cool, Thanks
Due to the extra costs/shipping etc, don’t think anyone wants to deal with returns/re-shipping!
Sorry to be a pest, just really looking forward to it, and receiving anything here is stressful!
yeah
Receiving 2 copies of Dave's Picks
For some reason I received 2 copies of the latest Dave's Picks, Dave's Picks 54. I don't know if it is something I did, but I really don't need 2 copies and I'm sure there is someone out there deserving of a copy. So how do I stop further ones from coming my way?
Paolo