(9/29/09)
We think the technical issues that caused so many difficulties have been resolved.
If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account.
If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.
If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.
Thanks!
(9/24/09)
Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.
If you're still unable to comple
Download order broken
I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.
Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.
Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.
Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)
halp?
Roo
Send Marye a PM.
She’s the post below yours.
missing order
Not sure if this thread is still active but I have been trying to reach customer service to no avail about my blues for allah t shirt I ordered which never shipped yet
Look!
Another satisfied customer!
What is going on with the…
What is going on with the shop? I got the Dave’s lakeside video about the 2026 subs at about 3pm, looked on DeadNet, nothing in the shop. Got tge almanac email at about 6pm and looked just now, 10.30pm and it is saying the entire earlybird subscription is sold out! Is this correct? In 4 1/2 hours?
my order Friend Of The Devil Boxset
Hi Marye,
I ordered the FOTD box April 78 like one month ago. First I receiced information from dead.net my bow have been shipped. To this day I did not recived anything. I had computer issues one week ago, and lost passwords, order number, etc May You help Please?
sincerly Don B
DonB
DonB
You Guys Ripped Me OFF!!!
Last May's big announcement "ANNOUNCING FILLMORE AUDITORIUM, SAN FRANCISCO, CA (7/3/66) - I was so excited I immediately bought the 2 CD Edition, for an outrageous price including shipping - only to realize after I received it that I already had this for a dozen years - it's the first CD in the "30 Years Around the Sun" box set.