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Submitted by marye on
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User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

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Submitted by roo on Fri, 06/21/2024 - 10:57

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I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?

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Submitted by ihm96 on Fri, 10/03/2025 - 08:42

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Not sure if this thread is still active but I have been trying to reach customer service to no avail about my blues for allah t shirt I ordered which never shipped yet

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Submitted by Oroborous on Fri, 10/03/2025 - 08:57

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Another satisfied customer!

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Submitted by BillN on Thu, 10/23/2025 - 14:26

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What is going on with the shop? I got the Dave’s lakeside video about the 2026 subs at about 3pm, looked on DeadNet, nothing in the shop. Got tge almanac email at about 6pm and looked just now, 10.30pm and it is saying the entire earlybird subscription is sold out! Is this correct? In 4 1/2 hours?

  • Post reply
    505 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #1
    BillN
    Default Avatar
    Joined:
    What is going on with the…

    What is going on with the shop? I got the Dave’s lakeside video about the 2026 subs at about 3pm, looked on DeadNet, nothing in the shop. Got tge almanac email at about 6pm and looked just now, 10.30pm and it is saying the entire earlybird subscription is sold out! Is this correct? In 4 1/2 hours?

  • #2
    Oroborous
    Joined:
    Look!

    Another satisfied customer!

  • #3
    ihm96
    Default Avatar
    Joined:
    missing order

    Not sure if this thread is still active but I have been trying to reach customer service to no avail about my blues for allah t shirt I ordered which never shipped yet

  • #4
    icecrmcnkd
    Joined:
    Roo

    Send Marye a PM.
    She’s the post below yours.

  • #5
    roo
    Joined:
    Download order broken

    I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

    Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

    Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

    Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

    halp?

  • #6
    marye
    Joined:
    Ireland
    send me PM and I'll see if we can get this figured out.
  • #7
    irelandsp
    Default Avatar
    Joined:
    how can I get help…

    how can I get help completing an order? I have emailed customer support but no reply from them.

  • #8
    marye
    Joined:
    DK
    So sorry for this; please send me a PM with the details and I'll ask the Doc to get on the case.
  • #9
    dkrathbun
    Default Avatar
    Joined:
    This is just incredible

    It's been weeks since I heard that they were going to send me a label for me to return my damaged shipment. Does no one care about customer service?

    I bought the box set the day it was announced. My shipment arrived damaged. All I want is an undamaged product for my money.

    Seriously, does no one care about an extremely loyal buyer? Should I pursue legal action?

  • #10
    dkrathbun
    Default Avatar
    Joined:
    Still no word

    I notified the vendor that my shipment was damaged. I responded to the emails they sent. I posted on this forum several times.

    I have not received any word of any effort toward any resolution. What I'd like to hear is something like "we shipped a replacement." When will that happen?