Grateful Dead

dead.net the official site

Further to my last desperate plea around my missing sub of DP33, I have now tried on three occasions to contact Admin via the customerservice@dead.net but each time I get bounced back , seems I am running out of ways to actually find out what has happened to my order.

You are not the only one. And same issue with another order. I bought the All Music Edition and the new box set round about 6 weeks ago. The order has been shipped in the mid of march. After UPS informed me that they has transmitted the package to a local postal service (in Germanny) I urgently have to know the new tracking number for figuring out where the package is. So I contacted the customer service. Unfortunately they did not respond to my E-Mails until now. Even if the corona virus restricts our lives all over the world, we should still stand by each other. This also includes business matters. If two shipments of the same customer are lost in weeks is that not reason enough for them to react immediately or better as soon as possible (By the way I paid a lot of bucks for my orders)? It looks a little bit like Dead.net don't care about their customers. That's very frustating.

Just getting a little itchy - I know there is a hello of a lot bigger stuff going on in the world right now but I am still awaiting delivery of DP33 and just wondered if I am the only one in this position and what I should do about it? Many thanks in advance..

A big THANK YOU to MaryE and the good Doctor, received the Halloween blanket yesterday (sent from CA). I am very satisfied and will consider the calendar a lost cause - not worth fighting about due to the low price and the fact we are almost into the 4th month of 2020. Thanks again for all your efforts.

17 weeks and no calendar and no Halloween blanket and no refund (at least none that I can tell after adding and subtracting all the credit/dedits made to my CC the last couple of months (from this store).

16 weeks and no calendar and no Halloween blanket.
At least the debits and then credits to my CC have stopped (from dead.net).

15 weeks and no calendar and no Halloween blanket.

Thank you Mary, E. for passing this to the Doc but now it has been 13 weeks and no calendar and no 60 dollar Halloween blanket. I'm not sure at this point what can be done. I keep getting weird charges on my CC only to have those charges dropped a short while later (charges from Dead.net). This has happened numerous times. Last CC statement had that happen also (from Dead.net) even though I did not order anything.

I too never received Dave's Picks 32. I'd paid for the 2019 subscription and got the other three but not vol 32. I've since received the first installment of my DP 2020 subscription. So, where is #32?

I've called many times, going back to November, but no one I spoke to on the phone has ever helped. I wrote numerous emails, but they've all gone unanswered. Today I called again and produced "ticket numbers" for the emails I'd written... but the person on the phone said she couldn't access those ticket numbers because they were too old (?). She said she had forwarded my issue to the warehouse and that they'd follow up with me... yeah, right! Just like all those other messages I sent to the warehouse, I can only assume my issues will continue to be unaddressed. Why would I expect anything different now?

This is really crummy, guys. Totally bums me out to be treated this way. What's worse, there's no indication you guys are working to fix it. The message is, "trust us, we're on it." But 3 months later and no sign of action, I'd be a fool to believe you guys intend to make this right.