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    “For the Grateful Dead's second live album, released two years after its predecessor LIVE/DEAD, the band delivered an equally magnificent, but entirely different, Grateful Dead sound. Whereas LIVE/DEAD was a perfect sonic encapsulation of the band at the peak of their Primal Dead era, SKULL & ROSES captures the quintessential quintet, the original five piece band, playing some of their hardest hitting rock 'n' roll (‘Johnny B. Goode,’ ‘Not Fade Away’), showing off their authentic Bakersfield bona fides (‘Me & My Uncle,’ ‘Mama Tried,’ ‘Me & Bobby McGee’), and some originals that would be important parts of the Dead's live repertoire for the next 24 years (‘Bertha,’ ‘Playing In The Band,’ ‘Wharf Rat’). Of course, the Dead were never defined by one specific ‘sound’ and amongst the aforementioned genres and styles the band brought to this album, they also delved deeply into their psychedelic, primal playbook with an entire side dedicated to their 1968 masterpiece ‘The Other One.’ This is one of the most deeply rich and satisfying tracks preserved on an official Grateful Dead album, up there with LIVE/DEAD's ‘Dark Star’ and EUROPE '72's ‘Morning Dew.’ SKULL & ROSES sounds as fresh today as the first time I heard it in 1985, and as fresh as it was upon its spectacularly well-received release in 1971.” - David Lemieux

    Not only did SKULL & ROSES serve up supremely fine tunes, it was also the one that scored the Grateful Dead their very first Gold record, introduced the world to the iconic skeleton babe Bertha, and asked the questions - Who are you? Where are you? How are you? - giving birth to the first official generation of Dead Heads.

    DEAD FREAKS, old and new, get ready to reunite on June 25th with the release of GRATEFUL DEAD (SKULL & ROSES): EXPANDED EDITION. In celebration of the 50th anniversary, the 2CD set will feature the album’s original 11 tracks, newly remastered from the stereo analog master tapes by Grammy® Award winning engineer David Glasser using Plangent Process Speed Correction. We're topping it off with more than an hour of previously unreleased live recordings taken from the much-requested July 2, 1971 performance at the Fillmore West, the band’s final performance at the historic San Francisco venue. Standouts include the 17-minute Pigpen spectacular “Good Lovin’,” an achingly beautiful take on Merle Haggard’s “Sing Me Back Home,” and a spell-binding version of “The Other One” that rivals the one captured on the original Side 2.

    Looking for something more byte-sized? The GRATEFUL DEAD (SKULL & ROSES): EXPANDED EDITION and the original edition will also be available for HD digital download in FLAC and ALAC, exclusively at Dead.net, on release day. You can pre-order it now.

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  • basementdweller
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    I don’t believe you.

    Customer service is Not superb. Definitely not.

  • basementdweller
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    Jerry is not smiling on your operation. Still nothing.

    I ordered and paid for this months ago. While I’d prefer to have what I paid for, at this point, A simple courtesy response and refund would be better than the lack of a response beyond another empty promise ( and joke of an apology offer of 20% discount on a future order. I won’t use that offer because I won’t be ordering from dead.net ever again. Jerry is not smiling on your whole operation.

  • noahsdead
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    So customer service finally…

    So customer service finally got back to me and said they will refund me for my purchase? I mean. I preordered this thing way in advance. I want the item I paid for. Is anyone else out there still waiting to receive this record? I’ve never had so much trouble ordering from dead.net before. Please help me!

  • basementdweller
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    I have also never received…

    I have also never received my order, placed and paid for five months ago. Efforts to go through the customer service have failed. I get automated responses that are always wrong. I asked for someone to look into the matter personally and again received another inaccurate automated response. I have never had a worse customer service experience.

  • noahsdead
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    I also have this same issue…

    I also have this same issue. I was sent an email on June 22nd that my record had shipped. I have been steadily checking the tracking every day and It still says usps is awaiting package. Any help would be great. Thanks.

  • John64
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    Question

    Heidnick, When you go to your past orders under your account page, is the order showing as "complete"?

  • heindnk
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    Same issue, has not showed up

    Hi mine has not showed up either, tracking number has not showed anything for I've a month since I got the email.
    Order number is 137400000339349
    Thx

  • WyoSal
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    LP looks/plays great! GD customer service is superb!

    Received the Limited "Propeller" LP 2 weeks ago. Unfortunately, upon opening and initial inspection I discovered a chip on the edge of LP # 1 and a corresponding deep scratch just near it on track 1, "Bertha". The scratch ruined the first track but all else sounded great and the 2 LP set looked awesome. The cover sleeve art looks vibrant and quite stunning and the propeller vinyl is pretty cool too.

    Anyhow, I e-mailed GD customer service a couple of days later and asked if there was anything they could do to help me out. They e-mailed back a few days later with a shipping confirmation for a replacement. It arrived today and I couldn't be happier with it. It's perfect! Looks fabulous and plays great! This re-issue is pretty dang good!

    Thanks GD customer service, you guys and gals rock!

  • marye
    Joined:
    send me a PM
    and I'll see what the Doc can do.
  • John64
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    Marye,
    Could you help me as…

    Marye,
    Could you help me as well - I have the same situation as Matt. Received notice on Jul 1 that it had shipped, but tracking number didn't work and I have not received the propellor vinyl. My order number is 137400000340516.
    Appreciate the help.

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2 years 10 months

“For the Grateful Dead's second live album, released two years after its predecessor LIVE/DEAD, the band delivered an equally magnificent, but entirely different, Grateful Dead sound. Whereas LIVE/DEAD was a perfect sonic encapsulation of the band at the peak of their Primal Dead era, SKULL & ROSES captures the quintessential quintet, the original five piece band, playing some of their hardest hitting rock 'n' roll (‘Johnny B. Goode,’ ‘Not Fade Away’), showing off their authentic Bakersfield bona fides (‘Me & My Uncle,’ ‘Mama Tried,’ ‘Me & Bobby McGee’), and some originals that would be important parts of the Dead's live repertoire for the next 24 years (‘Bertha,’ ‘Playing In The Band,’ ‘Wharf Rat’). Of course, the Dead were never defined by one specific ‘sound’ and amongst the aforementioned genres and styles the band brought to this album, they also delved deeply into their psychedelic, primal playbook with an entire side dedicated to their 1968 masterpiece ‘The Other One.’ This is one of the most deeply rich and satisfying tracks preserved on an official Grateful Dead album, up there with LIVE/DEAD's ‘Dark Star’ and EUROPE '72's ‘Morning Dew.’ SKULL & ROSES sounds as fresh today as the first time I heard it in 1985, and as fresh as it was upon its spectacularly well-received release in 1971.” - David Lemieux

Not only did SKULL & ROSES serve up supremely fine tunes, it was also the one that scored the Grateful Dead their very first Gold record, introduced the world to the iconic skeleton babe Bertha, and asked the questions - Who are you? Where are you? How are you? - giving birth to the first official generation of Dead Heads.

DEAD FREAKS, old and new, get ready to reunite on June 25th with the release of GRATEFUL DEAD (SKULL & ROSES): EXPANDED EDITION. In celebration of the 50th anniversary, the 2CD set will feature the album’s original 11 tracks, newly remastered from the stereo analog master tapes by Grammy® Award winning engineer David Glasser using Plangent Process Speed Correction. We're topping it off with more than an hour of previously unreleased live recordings taken from the much-requested July 2, 1971 performance at the Fillmore West, the band’s final performance at the historic San Francisco venue. Standouts include the 17-minute Pigpen spectacular “Good Lovin’,” an achingly beautiful take on Merle Haggard’s “Sing Me Back Home,” and a spell-binding version of “The Other One” that rivals the one captured on the original Side 2.

Looking for something more byte-sized? The GRATEFUL DEAD (SKULL & ROSES): EXPANDED EDITION and the original edition will also be available for HD digital download in FLAC and ALAC, exclusively at Dead.net, on release day. You can pre-order it now.

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16 years 9 months
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After a UPS/USPS tour of the southeast. Box beat up, but album survived nicely. Really great sound and and the props spinning are amazing. I flew C-130’s in another life and it does remind me of the Herk. Really nice remaster
Drp out

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7 years 1 month
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still haven't received it. Tracking doesn't work. Wonder where it might be?

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Member for

9 years 9 months
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Received shipping email on 6/21. Still haven't received anything. When I reach out to customer service they say nothing. Tracking doesn't work.

Ugh.

I've never had a shipping issue with dead.net before.

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Member for

16 years 9 months
Permalink

please send me a PM and I'll alert the Doc.
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Member for

3 years 7 months
Permalink

no updates on tracking. its been a month to the day since it "shipped" been told its left the warehouse. this is worst order ive had with dead.net

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Member for

16 years 9 months
Permalink

Please send me a PM with details and I'll see what the Doc can do.
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Member for

6 years 6 months
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Marye,
Could you help me as well - I have the same situation as Matt. Received notice on Jul 1 that it had shipped, but tracking number didn't work and I have not received the propellor vinyl. My order number is 137400000340516.
Appreciate the help.

user picture

Member for

16 years 9 months
Permalink

and I'll see what the Doc can do.
user picture
Default Avatar

Member for

2 years 7 months
Permalink

Received the Limited "Propeller" LP 2 weeks ago. Unfortunately, upon opening and initial inspection I discovered a chip on the edge of LP # 1 and a corresponding deep scratch just near it on track 1, "Bertha". The scratch ruined the first track but all else sounded great and the 2 LP set looked awesome. The cover sleeve art looks vibrant and quite stunning and the propeller vinyl is pretty cool too.

Anyhow, I e-mailed GD customer service a couple of days later and asked if there was anything they could do to help me out. They e-mailed back a few days later with a shipping confirmation for a replacement. It arrived today and I couldn't be happier with it. It's perfect! Looks fabulous and plays great! This re-issue is pretty dang good!

Thanks GD customer service, you guys and gals rock!

user picture

Member for

13 years 4 months

In reply to by marye

Permalink

Hi mine has not showed up either, tracking number has not showed anything for I've a month since I got the email.
Order number is 137400000339349
Thx

Heidnick, When you go to your past orders under your account page, is the order showing as "complete"?

user picture
Default Avatar

Member for

2 years 7 months
Permalink

I also have this same issue. I was sent an email on June 22nd that my record had shipped. I have been steadily checking the tracking every day and It still says usps is awaiting package. Any help would be great. Thanks.

user picture
Default Avatar

Member for

16 years 9 months
Permalink

I have also never received my order, placed and paid for five months ago. Efforts to go through the customer service have failed. I get automated responses that are always wrong. I asked for someone to look into the matter personally and again received another inaccurate automated response. I have never had a worse customer service experience.

user picture
Default Avatar

Member for

2 years 7 months
Permalink

So customer service finally got back to me and said they will refund me for my purchase? I mean. I preordered this thing way in advance. I want the item I paid for. Is anyone else out there still waiting to receive this record? I’ve never had so much trouble ordering from dead.net before. Please help me!

I ordered and paid for this months ago. While I’d prefer to have what I paid for, at this point, A simple courtesy response and refund would be better than the lack of a response beyond another empty promise ( and joke of an apology offer of 20% discount on a future order. I won’t use that offer because I won’t be ordering from dead.net ever again. Jerry is not smiling on your whole operation.

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