Grateful Dead

dead.net the official site

I pre-ordered the box set on April 7 and have yet to receive shipping confirmation. When I inquired with customer service last Friday 8/5, their initial reply referenced the digital download. Upon correcting them that I ordered the box set, they replied with the standard line that they are experiencing unexpected delays. They have yet to respond to additional request for more specific info, nor have they provided shipment tracking. How is it that one of the first orders for the box set is still unfulfilled?

send me a PM with the details and I'll see if we can figure this out.

MaryE what about those digital downloads think we might ever get those rolling?

Do not PM and trust anyone here. Communicate directly with Dead .net to work it out.

Marye, is always super helpful, and does a fantastic job! It's to bad that there are so many problems with these downloads, but if anyone can help you she's a great place to start.

That's always been my experience too, so I'm a bit surprised to read the "scamming" post.

Do not believe the scamming post.

Entirely your call, but if you are inclined to send me your order details I can bring them to the attention of people who can address the issue, as I do work for Dead.net.

thanks for the kind words, all.

With all respect to all concerned, you offer to help a person by asking them to PM you. You could be anyone. You do see that, yes? Anyone can just say "PM Me and I'll help" and then cause all sorts of issues. They are registered on Dead.Net. So; you work for Dead.net; why not look up their email and email them; or any other secure ways of assisting? Maybe just ask them to PM you their ticket number instead of some open ended "PM Me"? I'm sure you're aware of the insane number of scams everyone receives on almost a daily basis. I mean no insult, but really, there are more professional and safe ways to go about assisting someone if you are actually an employee of dead.net. This is silly and frankly, unprofessional IMHO. A simple email to support at Dead.net should suffice and if not, your organization needs to get better. Again, this is meant as constructive criticism; that is all. I have been a fan for over 50 years and supporter since the first official release. I'm just trying to help and hopefully, anyone can see that; including you. Cheers

I understand the skepticism but MaryE has been on this board helping people resolve order issues...including myself, for years and years. Long before so many people came on the board she was easily accessible and readily available to help. Please keep this wonderful resource of a person feeling like they want to be here and not like its a chore. I'm sure other member can provide more direct evidence of her magic and making problems resolve rapidly. And Dead project professionals? They are... in just the way they need to be, good people making stuff happen for people who enjoy the music. I DO NOT want a "more professional " Dead.net I know what that MEANS as far as treatment and problem solving and it sucks. Might take a moment but eventually everything will be just exactly perfect. Be patient people.

I am sure marye is as helpful as she can be. Bottom line folks warner music is incredibly irresponsible unprofessional and clearly unprepared to handle these releases. I just bought the Jerry Band eel river vinyl release which comes with free download of the digital files and it was as smooth as butta! There is zero excuses for being 2 weeks out from the release date and no clean operational downloads. As far as the gent who has not gotten his boxset yet, he is out 625 + - not small dollars here and he should at the very least be able to get an adequate response from Warner music group not PM to MARYE with all due respect. Warner needs to get it together or the dead needs to find another contractor Period full stop.

Yes, I see what you mean. I feel very vulnerable to being scammed - partly because I only have very basic online knowledge, and I'm not that confident I would spot a scammer should one come along.
Having said that - the system at Deadnet has suited me over the years. I like the fact that I know Marye by her online name, which puts a personal spin on any comments I feel I have to make to Deadnet. I like that aspect in all my dealings -I used to buy my tickets for gigs from a small ticket outlet, and got to know the women who worked there. Long gone now of course. But it used to be alright, phoning them up, having a bit of a chat and booking to see a band. I much preferred it to booking online with Ticketmaster or whoever.

I also must say again that Marye has been very helpful in helping me resolve issues-I have no complaints at all. Why, even this morning...

I been following this site since day 1 and Marye has always been there to straighten out people's problems. If the people on the other forums knew this was going on, there would be at least 30 straight posts saying how helpful Marye has been. Probably best not to label people when you don't know anything about them.

DaveRock, how much did you end up paying to get this shipped to the UK if you don't mind me asking? Box, shipping, taxes and everything?

I'm owed some money by KLM for a cancelled flight and if I ever get the money back before this sells out then I may just have to go for it. Before the E72 trunk was released I'd always hoped for a 72 Lyceum box and here it is, just a bit more expensive than I'd thought or hoped. 😀

MaryE has helped me many times. She is the cream of the crop and is always there for us lost deadheads. Don't you be talkin' shat about her.
As far as Warner, well, my mother always told me "If you can't say something nice, don't say anything at all".

Nick1234 - it broke down like this - $549.98 for the box and $98.00 for the shipping and handling. Once in England, I was charged a further £81.67 Import VAT and £11.50 brokerage charges - £ 93.17 in all.
Not cheap but worth every penny.

Could you check PMs?-Cheers.

Again this is no longer a mom and pop operation folks.

It'll be nail biting stuff to see if my flight refund comes through in time.

Ordered the 24LP box set on April 9th, paid in full.

Watching others get theirs 2-weeks ago, I was expecting to get something myself.

PM'd the person everyone says to message on this forum, have to log back into the forum to see if I get a reply, I'm told that they are going to look into it. I emailed the customer service address, got a reply 4 business days later saying they were sorry three times and were going to look into it. Called the WMG phone number (212-275-2000) and left a voice message, nothing from that avenue yet.

Grab a shipping label, slap it on the box, and place the box on the loading dock.

I love the Grateful Dead, but my patience is wearing very thin with Warner Music Group.

5/26/72: Best Not Fade Away ever!

I ordered the box set on April 20, 2022. I have not received it and customer service is a joke. Isn't it all about the money?

I very nervously and reluctantly caved and bought this massive collection. I feel confident I'll receive it regardless of the comments I've been reading. By the way dead.net guys...where is all the merchandise? You guys don't have anything right now!

Received the 24LP box set and got the S&H refunded.

Ordered a Medium Lyceum T-shirt, they sent an XL, got that refunded too.

Get your shit together, Warner Music!

It seems weird that this set (only 4,000) copies, hasn't sold out yet.

Not so weird when you consider that that the majority of people on this site have probably shelled out for the steamer trunk, or people that missed that one brought the individual shows. I would like to buy it as a collector but as I already have the trunk it would not get the same attention.
We are lucky that there are always other GD box sets on the horizon,plus Dave's Picks of course.

Yes, I would agree - most people already have the shows, and this box set costs a pretty penny. I've got it though. And I ain't parting with it - maybe the best box I have ever bought.

Good one!

Ous - given it's cost, and the fact that most people already have the shows, why were you expecting it to have sold out so soon?

The CD came out yesterday. Mixed by Jeff Norman at Bob Weirs TRI studio from the original 16 track analog master reel to reel recording. store Portmerch NRPS (email) this AM also announced the the LP will be out in the spring

Glad to hear I’m not the only one who has not seen the $600 order they paid for. After 10 attempts by email of course someone may have finally pulled their head out of their caboose. Unacceptable. Not sold out cause half the orders are ??? Who knows. Finally may have a resolution. Money or music I don’t know good luck to all!

I'm just replying to folks who say this stuff:

If you think you're going to want this box, I really wouldn't wait. It's taking far longer to sell out than I imagined it would, but then again, the price tag is high. That said, it's only a run of 4,000 and would be surprised if it remains available much longer. Then again, no one has a crystal ball. I also don't know your system. In my particular system, vinyl just sounds so much better, so it's a no brainer for me, despite having the discs. If I eventually can afford a superior digital front end, my personal preference may change, though doubt it since that front end will come in a preamp I'm considering and that has a superior analogue front end too. LOL But just saying, if anyone who buys this set has regrets soon, or later, I tend to doubt re-selling them is going to be very difficult. Just my 2-cents. Cheers

I think I know what you mean, overall. With this particular box, I wanted it anyway, so I was happy to get it sooner rather than later - just to be on the safe side. It doesn't matter to me that it hasn't sold out. I have bought limited editions in the past a bit rashly - in case they sell out.

On the same sort of subject, I used to feel a bit manipulated by the Dave's Picks set up, and would subscribe just so I wouldn't miss out on anything I considered essential. It was that 4 cd 1987 Pick that decided me to become a non subscriber - I just didn't want it. So far this has worked out. I have still got the ones I want a la carte - minus the bonus disc, of course. Another bit of....

I used to order freely from this site, when you could easily call and talk to a human about issues. I used to have more issues than reasonable, but the humans always took care of it. Then everything changed, email only, and getting results became painful. The issues got worse. Once the email traffic for an issue took over 6 months, as if noone actually worked there. The thing I was supposed to get no longer existed by then. I still order from the site, but I avoid it. I try to get their stuff from safer places where possible.
I actually think they encouraged that for some reason. But I still appreciate that they are there publishing this stuff.

Hi, first post, I always just ordered a guest. I did order this monster box set and was really looking forward to it. I did send a question about the order and someone from Warner brothers got back to me and told me they don't have any idea when they will ship it due to "supply chain" issues. I've seen others with it on YouTube, and it said "in stock" so I figured it would get shipped somewhat soon. I ordered on the 18th. When I didn't get any shipping information I asked about it, which is where I got the "supply chain issues" email back. After reading the comments here I am starting to worry and sent another note back asking if it is not coming soon to refund my money. Has anybody received a refund for a product that doesn't seem to ship? I ordered it because it said "in stock". It was a huge amount of money for a collection. do they refund unshipped items?

I keep seeing these emails related to "supply chain issues" and I suspect that is a short-hand for "sold out" but they just don't know it in the system. It always struck me as strange that this didn't sell out. It was a limited edition of 4,000 and while I know it was an expensive set, that doesn't seem like a very big number in the gigantic world of the Grateful Dead. A similar thing happened to me with a release of the another vinyl album from this site. I kept getting shipping notices but they never actually shipped. Finally, I got an email that they were sold out and received a refund. They were very nice about it, and I was able to find it on eBay.

Seriously amazing that this is not sold out considering it's quality and all around awesomeness - but I suppose it's a sign of the times...

I suppose all the factors that have been discussed with regard to Dave's 45 not selling out apply here too. That plus the fact that most people already have the shows on cd. Maybe they were a bit ambitious trying to sell all the shows in one package rather than individually.
Nevertheless - it is a fantastic box. If they decide to release further L.P. sets from other countries they played on this European tour I would snap them up pronto.
The two Wembley shows and the one and a bit Paris shows released on vinyl are also essential.

Beside the big chunk of money for the 4 show box you're also committing to ALL the shows. Would you buy the 4 show box and NOT buy the rest? I think I have all the LP's so far and wait for the rest to be released. I like complete sets.

Dennis - I think I'd buy them all. I wasn't going to get 4/7/72 vinyl at first - in fact I only got it about two weeks ago. In my mind, I'd thought of it as a bit of a rehearsal for the next night. Perish the thought - it sounds superb, and it's a really good show. I don't think there is a single show I've listened to from this tour and not felt that it was at the very least a really good performance. I keep going back to them, too.

I ordered it May 4, and after waiting 7-10 days for it to ship, I emailed customer service — no response. Tried three more times. Nada. They charged my credit card, but have not delivered. WTF guys. You can’t sell $550 box sets without a legit way for your customers to reach a person for help. This sucks.

Best way to get results:
PM MARYE with all your order data.
If you don't know how, just ask.
It shouldn't have to be this hard but...
Good luck, I hope she can help.

Does anybody read these threads?
We've said this a lot.
Cheers

Thanks! Will try that. 👍

I’m going to start by saying I was just amazed at the quality of the pressings. Clearly a lot of care went into the process of making these pressings and into packaging. The recordings are also stellar. I ordered this back in April 2022 and received the package in August so I have had time to really enjoy this. My audio equipment is definitely good enough to reveal quality in vinyl (Avid Ingenium / Ortophon 2M Blue / VPI ADS Drive System / MAC7200 / Impression ESL 11A) and there’s moments when I can close my eyes and I feel like I travelled back in time and I’m at the show. My first show was in 1976 at the Capital Center in Largo, Md. so these shows and the original Europe ’72 album are what inspired me to start my journey. If you can get a copy of this, it is worth every penny. Shipping costs are a little pricey but this is big set and has a hefty weight to it, so it’s totally understandable and still it was worth the cost. The price of admission is a small cost when you consider the years of enjoyment these records will bring. Make room in your collection for this one and you’ll never regret it. :)

Amen to that. Better value than getting 10 other box sets of anything else by anyone else. The two shows from Wembley on vinyl are good lead in, too. But these Lyceum shows are the ones to go for.

So this site wants to charge me HST tax for Canada but then UPS will charge me again, how do I get this sorted out so 8m only paying tax once?

Wow the packaging was fantastic, the vinyl is perfectly flat, sounds great, and the hardcover book inside is a nice touch. The packaging for the 24LP set is a custom made packaging box and the sound quality is amazing! I'm glad to add this one to my collection

Did you get the extra bonus in yours?