Grateful Dead

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REK
REK's picture
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Joined: Jun 4 2007
Customer service seems to be

Customer service seems to be a thing of the past. I do realize the mods have no control, but just needed to get it off my chest. Calling customer service obviously didn't do anything. I am looking forward to hearing it though. More on topic, I'd love to get a listen to the Normanized Winterland Box.

Straw's picture
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Joined: Jun 15 2007
Feedback

That sucks, Rek. I hope you have 3FTV soon.

It's too bad there's no other way for folks to vent about the Store. Communication and customer service should be top priority for Rhino...To be fair, the Mods around here have no control over that part of the operation.

There have been some stellar releases over the years...I'm still waiting for the next one.

REK
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Joined: Jun 4 2007
VFTV III

I can't tell you how unhappy I am with the current customer service. I happily preordered and paid for expedited shipping so I could receive it on June 26 (guaranteed on the preorder page). Along comes the 26th, and I anxiously awaited to no avail. Calling customer service was a joke. The phone rang for two minutes and then went to a busy signal. No voicemail, no please wait and we'll be right with you, no nothing. I tried calling four times with the same miserable results. I e-mailed twice, but to this day still no reply. I finally got someone on the phone late the next day. Seems like there are only two people working there...literally. No apology no nothing. The girl I talked to was clueless. She had no idea why my order hadn't shipped yet even though my card was charged on the 14th of June! Four days later, and still no VFTV III here in SoCal yet. I expected a lot more. The thing that pisses me off the most is the lack of customer service. This is a huge company we're talking about here not some mom and pop operation. If you can't handle the job, give it back to Music Today.

marye's picture
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Joined: May 26 2007
downloads

My general impression is yes, in some form anyway, but izzie and I have no solid information. When we do, we'll post it...

SPACEBROTHER's picture
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Joined: Jun 4 2007
itunes vs Dead.net Downloads

Does this mean that the download series will become available again through Dead.net?

marye's picture
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Joined: May 26 2007
at this moment

they are only available on itunes. Our pals at Rhino are trying to find out exactly what the deal is with making the other versions available.

Anomalator's picture
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Joined: Jun 7 2007
iTunes only?

Is iTunes the only way to get the download series now? And are they still available in a lossless compressed format? I'd really like to get the rest of the series, but I'd rather get it from dead.net and not iTunes.

"See you next Wednesday."

marye's picture
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Joined: May 26 2007
don...

duly noted and passed to the Store folks.

Sunshine-daydream1951's picture
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Joined: Jun 5 2007
26/10/89

Miami

with a monster Dark Star

Bob W

- - - - - - - - - - - - - -

Spanish Jam

Radon Denada's picture
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Joined: Jun 6 2007
Would like to see the download series cover art posted

I bought all the download series on iTunes, but I didn''t get the cover art before the old Dead site shut down. I'd love to see them posted again so I could fancy up my backup discs.

What the heck: as long as I'm asking, how about some official Grateful Dead CD labels for the download series? Thanks.

DW

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Dick's Picks/Vault Releases/'Official' Live Recordings