Grateful Dead

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Joined: Jun 23 2007
SOLD OUT and I don't mean the show.

After reading all the comments and replys. It seems you guys have really sold out. It's a real shame, and I'm sorry to say, that Jerry isn't stearing this ship anymore. I can imagine he's spinning like a top where ever he is.

iTunes only. Apple is the Beatles. They, that were left, should have done all they could to have Jobs and co. change the name in the very beginning. While I don't particully like Bill G. and his hold on OSs etc. I won't buy into i.... anything.

Everything I've learned is from The Grateful Dead and Buffy The Vampire Slayer.

REK
REK's picture
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Joined: Jun 4 2007
It's all good Izzie. No

It's all good Izzie. No problems getting the first release (1-1-77!). **it happens. I will survive.

izzie's picture
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Joined: May 26 2007
Customer Service

Jeeze, REK. I'm sorry you've had to deal with this. I'll get this to the attention of the store folks, but that's all we can do here. Customer Service is supposed to be getting better, for what that's worth. Our admin folk here on this side of the house are as blown away as we are about the level of service at the Store.

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Joined: Jun 30 2007
Dick's Picks Hopefull Releases...

Anything from 1979 to 1990 with Brent. Some Fantastic Years!

REK
REK's picture
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Joined: Jun 4 2007
Customer service seems to be

Customer service seems to be a thing of the past. I do realize the mods have no control, but just needed to get it off my chest. Calling customer service obviously didn't do anything. I am looking forward to hearing it though. More on topic, I'd love to get a listen to the Normanized Winterland Box.

Straw's picture
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Joined: Jun 15 2007
Feedback

That sucks, Rek. I hope you have 3FTV soon.

It's too bad there's no other way for folks to vent about the Store. Communication and customer service should be top priority for Rhino...To be fair, the Mods around here have no control over that part of the operation.

There have been some stellar releases over the years...I'm still waiting for the next one.

REK
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Joined: Jun 4 2007
VFTV III

I can't tell you how unhappy I am with the current customer service. I happily preordered and paid for expedited shipping so I could receive it on June 26 (guaranteed on the preorder page). Along comes the 26th, and I anxiously awaited to no avail. Calling customer service was a joke. The phone rang for two minutes and then went to a busy signal. No voicemail, no please wait and we'll be right with you, no nothing. I tried calling four times with the same miserable results. I e-mailed twice, but to this day still no reply. I finally got someone on the phone late the next day. Seems like there are only two people working there...literally. No apology no nothing. The girl I talked to was clueless. She had no idea why my order hadn't shipped yet even though my card was charged on the 14th of June! Four days later, and still no VFTV III here in SoCal yet. I expected a lot more. The thing that pisses me off the most is the lack of customer service. This is a huge company we're talking about here not some mom and pop operation. If you can't handle the job, give it back to Music Today.

marye's picture
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Joined: May 26 2007
downloads

My general impression is yes, in some form anyway, but izzie and I have no solid information. When we do, we'll post it...

SPACEBROTHER's picture
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Joined: Jun 4 2007
itunes vs Dead.net Downloads

Does this mean that the download series will become available again through Dead.net?

marye's picture
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Joined: May 26 2007
at this moment

they are only available on itunes. Our pals at Rhino are trying to find out exactly what the deal is with making the other versions available.

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