Grateful Dead

Got Issues With Your Store Order?

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.

If you're still unable to complete your order, email details to orderproblems@dead.net

Please include any or all of the following:

Email address & login name for the account you're using
Type of credit card (NOT the number)
Billing country of the credit card (not the full address, just the country)
Browser version
Operating system
The error message received, or  any description of the problem.

Email them to orderproblems@dead.net

 

(9/23/09)

And now an update on the shipping issues:

Dear Dead.net Customer,

We have recently experienced issues with our shipping rates, in which international customers were not presented with our normal international shipping rates. As a result you may have been presented with a mistakenly high standard shipping cost and rush shipping cost.  We apologize for this error and to rectify the situation we are taking the following actions:
 
-Any rush shipping order placed while the incorrect rush shipping costs were being displayed will be reduced to the standard shipping cost, and will still ship via rush (UPS delivery). You will be automatically refunded the difference.
-Any standard shipping order placed while the incorrect standard shipping costs were being displayed will be shipped via USPS International First Class at the correct price. You will be automatically refunded the difference.
 
In either case, you will automatically receive a full refund for the difference in shipping costs between what you were initially charged and the correct amount.

We again apologize for this error and thank you for your patience & understanding.  If you have any questions, please let us know.
 
Sincerely,
 
Dead.net Customer Service
1-800-CAL-DEAD (800-225-3323)

(9/17/09)

Folks, as you may have noticed, the Store is having uber-issues and making it very difficult for many of you to access your accounts and order, say, the lovely Winterland '77 box set, the announcement of which brought said uber-issues to the fore.

Till we get this resolved, watch this space for updates. Here's what we know so far:

Dead.net is currently transitioning to new fulfillment and customer service partners.

During this temporary transition period,there will be delays in responding to your requests.. This is to allow time to handle the increased volume, solve any systemic issues and properly research any issues pre-dating the transition.

We apologize for the delay and thank you for your patience.

During this transition period, some customers have been unable to login to their Dead.net Store account. This issue has now been resolved.

To login to your Dead.net Store account, please enter your original Dead.net store account email in the "user name" or "email" field and password in the "password" field when prompted during check out. One note, due to the transition, your transaction history is temporarily unavailable. We will resolve this issue as soon as possible.

Some international customers have mistakenly been charged a Value Added Tax or a "VAT" on their shipping costs. This issue has now been resolved.

If your order has been shipped, you will be refunded for the VAT charge right away. If you order is still in "pre-order" status, we will remove the VAT charge before your order ships and you will not be charged for it.

During this transition period international customers have been presented with confusing and / or cost-prohibitive shipping options during the check out process. We are currently working to resolve these issues.

We will update you regarding our progress as soon as possible.

We apologize for the inconvenience and thank you for your patience.

Sincerely,

Dead.net Customer Service

customerservice@dead.net

1-800-CAL-DEAD (800-225-3323)

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Offline
Joined: Oct 25 2013
I remember Primus Helmet at Fox

who can forget, jerry died that next morning. Helmet was so loud ears bleed and some one got on stage and stole Les hat during a money solo. Les came back after the hat was returned anda said " among the thousand of you in the audience there has to emerge one dick to almost ruin it for you all." that place raged that night.

jackazz flatts's picture
Offline
Joined: Sep 26 2009
Primus

I saw Primus at the Fox in Atlanta in the mid 90s. I think the band that opened for them was Helmet. They melted the place

jonapi (not verified)
a mouthful of other gentleman

Swing over to here folks - http://www.moshcam.com/primus/enmore-theatre-880.aspx
Complete show of Primus at the Enmore Theatre, 28th February 2011. Courtesy of those fine folks at Moshcam.

jonapi (not verified)
at the shore she loves the seashells

Absolutely love the Colonel!!

First heard Primus when "Frizzle Fry" was released. Seemed a combination of everything that i wanted to hear at that time; tasteful drumming, textural guitars, skewed lyrics and dosed vocals. (Still don't know why i passed over a copy of the Blind Illusion vinyl before then; guess i didn't have enough money and wasn't sure who they were!! Cover was kinda bad, so....!!).
Later began to realise a common linkage with some of my other favourites; Zappa, Dead Kennedys, King Crimson, Isley Brothers, Tom Waits, XTC, The Residents, Possessed!!! ("Seven Churches" was awesome at that time, still is! ahh, the heady days of Death Metal!).
Saw him live loads of times (remember catching him in London with Primus during the Pork Soda era; he was coming back from Denmark Street (musical instrument alley!!), to the gig at the terribly now sadly defunct Astoria Theatre; in the cold, wearing a particularly loud hawaiian shirt. Signed my ticket and with a "well, take it easy, man!" vanished inside).

I loved all of his projects too. Always worth checking out (only downer for me was Primus's "Anti-Pop" which i thought was dreadful and disjointed).
Glad to see he's back to enjoying himself musically; the new material sounds mighty fine, "Jilly's On Smack" in particular. Here's to many more years to come.

Just one thing though; The Oddity Faire really wasn't. Apart from the always impeccable Secret Chiefs 3, there really wasn't any weirdness or oddness on display. Kinda limp really.

No matter, the man is corker. A Top Cat, Top Banana and we're glad to have you around.

puroshaggy's picture
Offline
Joined: Jan 9 2011
I caught his set at Bonnaroo

I caught his set at Bonnaroo last year and it was the surprise highlight of the weekend. His band was two percussionists, a random horn playing/multi instrumentalist, and Les. It was sick. Some of the most amazing music- composed and jammed out and just all around unique.

Missed Primus at Bonnaroo this year cause of MMJ though.

J.T. Gossard
http://thehallucinogenicbible.blogspot.com/

KyleEppard's picture
Offline
Joined: Jul 6 2011
I love Primus!

Plain and simple. I love Primus! Les Claypool in general is a huge influence on the jam band scene now a days. I'm stoked to see that Primus has gotten back together and plans to release a new album

Canyon Critter's picture
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Joined: Oct 20 2008
If you like Primus~ Gathering of the Vibes

The Primus reunion is here....and if you like the band and the Deadhead type mentalitty you shouldn't miss the Gathering of the Vibes this year.

Vibes 2010 Line-Up from Vibe Tribe on Vimeo.

Gathering of the Vibes 2010 Line-Up. Sunday Headliner coming soon.

_____________________________________________
Will you come with me? Once in awhile you can get shown the light in the strangest of places if you look at it right!

Canyon Critter's picture
Offline
Joined: Oct 20 2008
One Thing I can Tell you about Les...

Is fish ON! There is nothing like hearing everywhere you grew up in the bay area right there in the songs......One of the most underated bands of all time is Primus....cept you know what?
Ler told me once that they aren't underated at all, cuz dude.....they are still playing!!!!! Check out Gathering of the Vibes...Primus is back again and they SUCK!
_____________________________________________
Will you come with me? Once in awhile you can get shown the light in the strangest of places if you look at it right!

marye's picture
Offline
Joined: May 26 2007
Bay Area Les Fans...

It's not absolutely clear to me whether the man himself will be in attendance, but fwiw:

Les Claypool Listening Party

Saturday, March 14, 6-8pm

East Bay Express and Rasputin Music Present

Les Claypool Listening Party
At Godspeed
5532 San Pablo Ave., Oakland

Preview Les Claypool's Of Fungi And Foe three days before the album drops, courtesy of Rasputin Music. The event will feature:

Drink specials until 8pm
Prizes and giveaways
Signed Booklet with purchase of album. (Quantities are limited).

Pre-sales brought to you by Rasputin Records. RasputinMusic.com

Godspeed. 5532 San Pablo Ave.. Emeryville. 510-547-1331. Godspeed.biz

Offline
Joined: Feb 17 2009
My absolute favorite music is the Dead and Les

I was introduced to my first Primus show in 1995 and saw them in a very small bar in Cincy. Ever since that first moment of seeing Les live, I have been completely captivated by all of his music. We go see him every chance that we get and I even went to see the Frog Brigade when I was 8 months pregnant with my first son. (He is now 5 and loves Les.) I think I own almost every studio album that he has ever made and you can buy live shows on his web site for both Primus and C2B3. Les's bass playing is amazing and his wacky lyrics keep me coming back for more. He is an amazingly talented musician, artist, and even author. You should check out his novel South Of The Pumphouse. It is typical Les-fishing, drugs, and crazy times. The novel is actually very good and I read it in one afternoon. One thing that I love about Les is that he will play with anyone and loves to experiment. The Oysterhead line up is fantastic- Les, Trey, and Stuart! It is definately one of my favorite albums combining a bunch of crazy musical styles to create a SUPER jam band. As far as Primus goes, it is not surprising to find out that the Dead was Ler's favorite band and they had a lot of influence on his willingness to experiment and just jam. PRIMUS SUCKS! I guess that's all for now but Les is currently touring-Just check out his web site for info.

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