Got Issues With Your Store Order?

marye
Posts: 1472
Joined: 2007-05-26

Posted: January 4, 2008 - 9:27am

Not to put too fine a point on it, for all the people whose experience with purchasing Road Trips or other Store releases has been just exactly perfect, there have been quite a few debacles, any one of which would be pretty unacceptable, and a lot of folks are quite justifiably upset.

Let's just say everyone concerned wants a)to fix things and b)to prevent this kind of stuff from happening in the future.

Consequently, after a good deal of conversation in the background, I am pleased to report that an actual human at Iventa, the fulfillment company, has stepped up with a strong commitment to getting, and making, this stuff right.

Her name is Casson Kauffman, she's a customer service representative, she's done well by the folks who have contacted her so far, and her email, which I post with her permission, is:

casson.kauffman@iventa.com

I, and she, encourage any of you who are having Issues to contact her directly, as that will probably be more effective than posting in the forums. If you post about it here or elsewhere in the forums, I'll pass it to her eventually, but it sometimes takes a while for me to get to every post in every topic so the direct path may be better.

Thank you. We are very sorry for the aggravation. Furthur.


Steve-O
Posts: 319
Joined: 2007-06-04

Posted: January 5, 2008 - 2:00am

Excellent

Thanks marye, for all the hard work!!!
Happy NewYear


marye
Posts: 1472
Joined: 2007-05-26

Posted: January 5, 2008 - 10:24am

same to you...

and here's to things being a bit more just exactly perfect this time around.


bnwink56
Posts: 1
Joined: 2007-06-12

Posted: August 16, 2008 - 3:08am

Winterland Box Set Flawed Disc #2

I placed my order for the Winterland box 4/24/8 and received it shortly thereafter. Disc #2 was flawed on Bertha. I have swapped many emails with customer service and have received many promises that a replacement would be to me soon. I finally called customer service 7/23/8 and was told that they had not yet received the replacement discs from their supplier. Seems quite a few folks other than yours truly had bad #2 in the box set. However, the replacements that week were en route so I could expect mine soon.

Nothing, so 8/14 & 8/15/8 I called customer service four times. All four times, even though I called between 9-5 PST, I got the recording that they were closed.

WHAT THE HELL IS GOING ON?

The Winterland box set was not my first Dead order, nor was it my last as I have made other purchases since then. However, I am at the point regarding the Winterland purchase that I am ready to contact my credit card company to have the entire purchase price contested.

Is anybody else getting the same treatment?


Candyman
Posts: 35
Joined: 2007-06-08

Posted: August 16, 2008 - 5:59am

Got Disc #1 Instead !

Wink.....after all the ying yang they sent me a replacement disc...but they sent out 11/9/73 Disc 1 instead of Disc 2....sent them an email, but haven't heard squat since July 6.

I figured I'll wait for them to clear this up before asking for the Road Trips 3 Disc 1 replacement.


marye
Posts: 1472
Joined: 2007-05-26

Posted: August 16, 2008 - 9:19am

guys...

I'm sorry for your trouble and I will pass this along to TPTB, but if you have not already taken this up with josh dot leopard at iventa dot com, you may find it productive to do so. Meanwhile, I'll get on the case.