Grateful Dead

Got Issues With Your Store Order?

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.

If you're still unable to complete your order, email details to orderproblems@dead.net

Please include any or all of the following:

Email address & login name for the account you're using
Type of credit card (NOT the number)
Billing country of the credit card (not the full address, just the country)
Browser version
Operating system
The error message received, or  any description of the problem.

Email them to orderproblems@dead.net

 

(9/23/09)

And now an update on the shipping issues:

Dear Dead.net Customer,

We have recently experienced issues with our shipping rates, in which international customers were not presented with our normal international shipping rates. As a result you may have been presented with a mistakenly high standard shipping cost and rush shipping cost.  We apologize for this error and to rectify the situation we are taking the following actions:
 
-Any rush shipping order placed while the incorrect rush shipping costs were being displayed will be reduced to the standard shipping cost, and will still ship via rush (UPS delivery). You will be automatically refunded the difference.
-Any standard shipping order placed while the incorrect standard shipping costs were being displayed will be shipped via USPS International First Class at the correct price. You will be automatically refunded the difference.
 
In either case, you will automatically receive a full refund for the difference in shipping costs between what you were initially charged and the correct amount.

We again apologize for this error and thank you for your patience & understanding.  If you have any questions, please let us know.
 
Sincerely,
 
Dead.net Customer Service
1-800-CAL-DEAD (800-225-3323)

(9/17/09)

Folks, as you may have noticed, the Store is having uber-issues and making it very difficult for many of you to access your accounts and order, say, the lovely Winterland '77 box set, the announcement of which brought said uber-issues to the fore.

Till we get this resolved, watch this space for updates. Here's what we know so far:

Dead.net is currently transitioning to new fulfillment and customer service partners.

During this temporary transition period,there will be delays in responding to your requests.. This is to allow time to handle the increased volume, solve any systemic issues and properly research any issues pre-dating the transition.

We apologize for the delay and thank you for your patience.

During this transition period, some customers have been unable to login to their Dead.net Store account. This issue has now been resolved.

To login to your Dead.net Store account, please enter your original Dead.net store account email in the "user name" or "email" field and password in the "password" field when prompted during check out. One note, due to the transition, your transaction history is temporarily unavailable. We will resolve this issue as soon as possible.

Some international customers have mistakenly been charged a Value Added Tax or a "VAT" on their shipping costs. This issue has now been resolved.

If your order has been shipped, you will be refunded for the VAT charge right away. If you order is still in "pre-order" status, we will remove the VAT charge before your order ships and you will not be charged for it.

During this transition period international customers have been presented with confusing and / or cost-prohibitive shipping options during the check out process. We are currently working to resolve these issues.

We will update you regarding our progress as soon as possible.

We apologize for the inconvenience and thank you for your patience.

Sincerely,

Dead.net Customer Service

customerservice@dead.net

1-800-CAL-DEAD (800-225-3323)

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spaceboy69's picture
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Joined: Jan 13 2009
Ah %#!^ -Now I'm not Goin!

Which would be a great show, too bad livenation is handling the show. At 40% service charge, Not happening. I wish the Bands Would step up to the plate in the battle against these takeovers. It has gotten beyond BAD.

spaceboy69's picture
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Joined: Jan 13 2009
Les Claypool's Oddity Faire this March

So, in case you dont know, Les is doing a tour this March called THE ODDITY FAIRE and playing with the faire is a fine selection of supporting cast. Especially if you happen to be in LA where MUTAYTOR will be performing. If you have been to BURNING MAN, you may be familiar with this troupe. At any rate, the website is definitly worth checking out. This will be a most awesome show at the new revamped Palladium. And I wont have to drive, yeah. Les and Mutaytor, wow a double whammy big bang for your buck kinda nite. Wicked Cool..........
lesclaypool.com and mutaytor.com

Offline
Joined: Jan 19 2008
Les Claypool Topic?!

I didn't know this was here! Claypool is an amazing musician. Mary and I have seen all of his projects live at least once, others countless times. He puts on an incredible show.

Outside of Lupo's in Providence, RI one night a friend of mine was shit faced and talking to Les, he had no idea that it was him. If I remember correctly he asked him if he liked to watch frogs masterbate. Anyhow, Claypool liked him.

Anybody want to trade some Primus? Any other Claypool project? I've got a bunch. Cd's, boots on disc and tape. Let me know...

Thanks for the heads up Marye.

grdaed73's picture
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Joined: Jun 5 2007
i'm with you, marye

until about 2 yrs ago, never really paid them much attention, i do remember a friend trying to get me to listen to this awesome group and played "winona's brown beaver" for me, it was on the radio back in the early 90s, and i said yeah sounds funny but too hard for me! then i heard les on gov't mules "deep end" concert and my interest was tweaked, guy singing about seperating your body for your mind needs to be looked into. my oldest son is a big primus fan, so i grab all his cd's, gave em' a listen and i liked. then he came in concert and let me tellya, this guy puts on a goood show, he just wails on that bass. but like he told buckethead, don't worry chicks don't go to see primus.... there's another one, buckethead... so not my demographic:)

marye's picture
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Joined: May 26 2007
thanks GrayFolded!

very good info for the bewildered but awestruck like me!

GrayFolded's picture
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Joined: Jun 4 2007
Let me first say this...........

Next to Led Zeppelin and the Grateful Dead, Primus is THE band in my Top 3 All-Time........

I have seen Primus and the various incarnation's of Les around 30 times or so.......Me and my friend got to meet Les, Buckethead and Bernie Worrell in Detroit after the show several years ago and scored some kick ass autographs.......

Les is on a different planet.......His playing style, songwriting (brilliant) and stage persona is right up there with the greats......

It's funny, cause the crowds back in the day (Mid 90's) would MOSH insanely, run around in circles and just plain go nuts.......Now it seems some of the Hippe scence has made its way to Les and the shows are a little more tame.....At least here in the Mid-West......

Go here for all your Live Primus needs..........http://www.primuslive.com

Or just pick up "Suck on This".....It was there first "album" and is all Live from Berkely, Ca....
They GO FUCKING NUTS FOR THE ENTIRE ALBUM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm not joking....Pick it up.........

The DVD filmed here in Chicago from 2004 is also TOP-NOTCH.....It was one of 2 ALBUM shows they did when Primus reformed as the original line-up earlier this decade.....The DVD is 2 sets and the second set is the ENTIRE "Frizzle Fry" record.......I misssed this show since Phish was playing their final Alpine Valley show that same night (My final Phish show).
But I had caught their first Album show years back when they played the entire "Sailing the Seas of Cheese" record during the second set........

To say the least Primus will go down as one of the most original bands I have ever seen or heard.....

PRIMUS SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dead to the Core

www.myspace.com/bongwizard

marye's picture
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Joined: May 26 2007
um, guys...

let's give this topic back to Les, and put the recommendations for Other Bands in the topic I have now, somewhat belatedly, created for the purpose:

http://www.dead.net/forum/recommendations-other-bands-local-and-otherwise

Thanks!

Offline
Joined: May 31 2008
Jhana

If you are looking for some local unsigned talent while you are waiting for the boys to play, check these guys out! You will not be disappointed. They play at Presidio Yacht Club in Sausalito, Friday, June 6 and Saturday June 24. Get a preview at: www.myspace.com/acommonvision

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Joined: May 28 2008
Sunglasses and beards!

ZZ Top is still rockin after all these years! It’s good to see that they’re still coming out with new material. Is anyone going to get their new dvd Live From Texas? It comes out June 23rd. http://www.amazon.com/Live-Texas-ZZ-Top/dp/B0018M6J72/ref=sr_1_2?ie=UTF8&s=dvd&qid=1211997122&sr=8-2 I hear it should be pretty good with their old stuff like Cheap Sunglasses and even some new stuff too.

Marty
Fontana

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Joined: May 21 2008
Phil & Friends

Awesome show coming up in chicago... thought i'd let everyone know

Phil & Friends w/ The Levon Helm Band
Friday June 13th @ Charter One Pavilion at Northerly Island

TICKETS ON SALE FRIDAY APRIL 4th at www.livenation.com

im there.

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