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marye's picture
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Oakland, CA
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Joined: May 26 2007

If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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Anna rRxia's picture
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tweekerville
Maldives
Joined: Dec 25 2009
No more spammers here at dead.net

And a big hand to the person who threw a net over that (with a filter?)!

wilfredtjones's picture
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United States
Joined: Jun 4 2007
hey Ted

Pm me and I'll hook you up with the info.

Gr8fulTed's picture
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Leawood, KS 66224
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38° 51' 52.7544" N, 94° 38' 4.9344" W
Joined: Jul 9 2007
Finding a show in the Taper's section

How do I find a particular show in the Taper's section, specifically from 10/18/80 and 10/19/80? Cosmicbadger had created a list of vines ( where is it now?) and I think there is a similar document for the Taper's section.

marye's picture
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Oakland, CA
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Joined: May 26 2007
jedi

send me a PM with the details and we'll try to get this straightened out.

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United States
Joined: Jul 23 2007
Store customer service

I simply want to change my shipping address for my Dave's Picks 2013 subscription. Unlike virtually every other online retailer, I am unable to manage my account and order information in the Dead.net store. I had hoped by now that the store would have transitioned into a user-friendly arena. I phoned the customer service hotline and was told that I could make no changes to my order! The first volume of the 2013 Dave's Picks subscription is still roughly two months away from actual shipping, but no changes can be made. Ridiculous.

I have already been billed and paid for an entire year worth of music that I need to have shipped to a new address and am having difficulty being told that this is not possible. I know that is indeed possible but wish that I didn't have to traverse so many hoops to get it done.

What needs to be done? Who can help?

marye's picture
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Oakland, CA
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Joined: May 26 2007
if you mean

whether the chat room, the search tool, and the who's online features are on the to-do list, yes.

In the meantime, you can get a list of who's online by going to the chat link above; the list is on the right of the chatroom page. It is, as noted earlier, a list of who's online, not who's in the chatroom at this juncture.

As to community, well, it's not like it can be artificially generated, whatever tech snake oil guys say. The members make it happen, we just have a venue and try to manage it as well as we can within the constraints we've got.

Anna rRxia's picture
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tweekerville
Maldives
Joined: Dec 25 2009
The new dead.net website

Is more oriented toward sales than community. I hope sincerely that they are working out the kinks raher than moving to this as a permanent format. It was useful to know who was on line. The old search engine functioned better than the new one. One good thing about this format is that the spammers seem to be pretty much banished.

I hope dead.net can get the best of both worlds together when they bring the Chat Room out ofBeta and get the whole catalog once again on line. It is beyong me that this whole project was taken up at Christmas time when most retailers are doing more than 40% of their year-long business.

Ah well, I have long ago stropped trying to fathom the mysertium tremendous powers behind Rhino on Grateful Dead issues....

So, my questions is: Does Rhino plan to go back to the old format once the bugs are worked out?

marye's picture
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Oakland, CA
United States
Joined: May 26 2007
cool stuman

thanks!!

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United States
Joined: Nov 21 2007
i got it

i got it taken care of ,, thnx MaryE

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United States
Joined: Nov 21 2007
i got it

i got it taken care of ,, thnx MaryE

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