no more pencils
no more books
no more teachers dirty looks

what is synergy or synchronicity?

like this guy, I refuse to grow up.

Peter Pan syndrome: Term coined by pop psychology author Dan Kiley in his book "Peter Pan syndrome: Men Who Have Never Grown Up."

"Peter Pan is in reference to J. M. Barrie's classic 1904 play in which a boy who refuses to grow up teaches Wendy and her younger brothers how to fly and then it's off to magical Neverneverland for adventures with mermaids, Indians, and wicked Captain Hook and his pirate crew. The play's full title was "Peter Pan, or, The Boy Who Would Not Grow Up."

The Peter Pan syndrome is not at this time a medically accepted syndrome."

I went to court trying to get worker's comp for my Peter Pan syndrome, saying how can I work? they got child labor laws, but the judge laughed in my face, threw my case out, AND charged me court costs.

it IS true.

peace.

I grew up in the back room of a saloon, learning that 'the customer was ALWAYS right'

this is a case of how I got 5,000 bonus miles just for sending an email to explain what happened when I was trying to buy a tix online... being the squeeky wheel, so to speak.

I refrained from using cuss words, and had my old lady edit up my shakey grammer and spelling... ( -;

Message:

To Thai Air:
I would like to explain what happened when I spoke with reservation agents on the
telephone yesterday. Online, I was trying to book an e-ticket, and I
had
an e-cert certificate that I was trying to use. I was unsure of the
procedure, and called to inquire about it. I had searched for a flight
and
a price, but even after I had put in my e-cert number, and even after an
E-Coupon icon appeared, the price remained the same. I did not want to
click Purchase this Ticket before I saw the changed fare. I asked why
the price had not been discounted. She asked if the ticket price was
over 100 US$, and yes it is because this is a long flight.

I was placed on hold (there is a timer on my cordless phone, so I am quite
sure about the times) for 8 minutes. When the reservation agent
returned, she told me she did not know, and I should use the information portion of
the website to ask my question. I told her I wanted to book the ticket
as soon as possible to get the best fare, because sometimes discount fares
become sold-out, or lower priced seats suddenly become sold out. She
told me she could not answer any more questions and my only option
was to use the site. I tried to read through the FAQs, and so on, but
could not get an answer to my question. I wanted to book the ticket
before any discount fares were suddenly sold out. I called Thai air's ticket
line again. I explained again. This time, the reservation
operator asked for my schedule and flight numbers, etc. I was placed on
hold for 9 minutes, when suddenly the phone line went dead. I
immediately called back but getting a different person on the line, I
asked to speak with the person I had just spoken to. I told her this
was a flight ticket, and again gave all of the flight numbers. I was
agian placed on hold, and after 13 minutes the phone line went dead
again. I called again, and again, I told her how I had been on hold
before and cut off twice, this time, she had the common sense to ask my
telephone number in case we were cut off again. But, I had to explain
everything again, and I finally learned that I am unable to use the e-coupon. I
clicked on purchase this ticket, but the session had timed out, and I
had to go back and re-enter all of the information again. Needless to say,
it was a very long and frustrating experience trying to book this ticket, a major bummer, and a total buzz negator.

Is there a problem with the phone lines?

Essentially, it took me more than 90 minutes to finally book my ticket. The time to
call, the time to explain, the time to wait on hold, and the time to enter all
of my information again. It was all rather vexing.

Sincerely,
CC Joe

Dear Mr. CC

Sawat Di Ka.

Thank you for contacting nwa.com Customer Service regarding the
difficulty you had booking a reservation online with an e-certificate.

We appreciate the time you took to write and tell us about your
experience. On be half of Thai Air I apologize for the amount
of time it took to get an answer to your question from our agents. I
can understand how frustrating it would be to desire assistance and each
time be disconnected.

As our customer, you are in the best position to point out areas that
need attention. Our goal is to provide consistent and accurate
information to our passengers at all times. I am sorry that in this
instance you did not receive the service you expected and should have
received when you called the Customer Service to inquire about
the use of the e-certificate. Feedback like yours will help us improve
our process and overall customer experience. Please know I will be
sharing your comments with the responsible leadership team for internal
follow up.

Please know we greatly appreciate your business as a Platinum Royal Thai Air Silk
member. As a tangible expression of our appreciation and as an apology
for the poor service you received I have added 5,000 Bonus
Miles to your account. Please allow 2-3 business days to see
these bonus miles added to your account.

Again thank you for taking the time to write us about your experience
and I am confident given the opportunity to serve you in the future,
Thai Air will not only meet but exceed your expectations.

Khop Phun Mak Ka.

Sincerely,
Ms. Songporn Nataruruj
Thai Air
Customer Resolution Department
Bangkok, Thailand