• 331 replies
    marye
    Joined:
    Got issues with something? Wish we were doing something differently? Speak up here!

Comments

sort by
Recent
Reset
  • Howard
    Joined:
    Fair point Izzie
    OK Izzie, you're right. I'll take the good news. Just looking forward to getting the CD. Guess I'm just Grumpy Old man "Always look on the bright side of life" eh... Howard
  • izzie
    Joined:
    Customer Service
    anthony - are you looking for customer service at the Store? Try sending email to customerservice@deadnetstore.com Let us know if you were looking for something else.
  • bob_dylan
    Joined:
    Is anyone paying attention to Customer Service Inquiries?
    I guess musictoday no longer does GDP merchandising? I asked a question a week ago and never got an answer. 1800-CAL-DEAD no longer is answered.
  • izzie
    Joined:
    instant response!
    Howard, suspicious looking, I know, that immediate response when you re-ordered. To me, though, that's GOOD NEWS!! it means the system automatically acknowledged your order, which is something we've been working on lo' these weeks now. I'm so sorry that it looked so tacky just then, but really, that's sign of better customer service to come! this makes sense, right? We asked them to acknowledge orders, if nothing else, and they're doing that now. That's a front-edge of better customer service behind the scenes.
  • Howard
    Joined:
    Reply/Store - Same experience as Jeremy
    It has been a nightmare of non-communications with the store since the setup changed. I spent a week trying to get my "Three from the Vault" ordered adjusted to the lower Shipping Charge ( I'm in Cambridge, UK). I tried contacting them via Customer Services on the Web (5 times), and via direct email (3 times I think) and got no replies whatsoever. In desperation I posted to the Admin forum here and got some support and help there from Izzie ( thanks Izzie). Shortly after I found that Customer Service had responded to my post and cancelled my Order. So I get no response at all to any email, but I get a mail shot from them, and when I reorder "Three from...." I get immediate confirmation of the order. Is the only interest in taking my money?? Surely not here of all places. The most disturbing thing about this episode is that it has the feel of a non-caring Corporation running the store - which is not what I expect from DeadHeads. DeadLand is normally a haven from the some of the harsher realities elsewhere, so to be treated this way is very upsetting. Please tell me this is all due to teething troubles - and not a takeover by Corporate America :)) Howard
  • izzie
    Joined:
    Reply/Store
    The Reply option was apparently behind the weird non-chronological listing of some posts. I encourage you to use the old-fashioned copy/paste to respond directly to something someone else said. JeremyP - I'll copy your note directly to some Admin-folks who might can help out. Everyone (even admin!!) is having trouble with the Store customer service, and it's being worked on. But that's kinda out of our hands here, and all we can do is continue to pass your concerns along and scream a little louder every day. Thanks for your patience!!
  • chipwithrow
    Joined:
    Can't reply to others posts?
    I noticed the "reply" button at the bottom of posts is now gone. I think it creates more of a sense of community when you can directly reply to another poster. For example, over in the "best versions" thread, I was previously able to respond to someone's post about best Sugarees, but now it seems we can't get/keep that kind of dialogue going. (I guess we can if we cut and paste of respond to the poster by name without the quote.) Same with the "what are you listening to?" thread. It would make sense to be able to quote and/or directly reply to someone along the lines of "if you're listening to _____ you might like _____."Still, I'm enjoying digging around in here - plenty to do! "Got a few wrinkles but that's OK, hang out in the breeze and they'll blow away"
  • JeremyP
    Joined:
    Store problems - customer services not replying
    Have sent two emails in the previous 3 days re an order which I think has either not been processed, or has got the wrong billing address. I never got any email confirmation of the order, and customer services at the new store email address are not replying, so I'm in limbo here. Can anyone help, please? Jeremy Poynton Frome, England
  • Patrick Terrapin
    Default Avatar
    Joined:
    It's a shame people cannot
    It's a shame people cannot create/post their own topics here ... weak.
  • c_c
    Joined:
    Ahead Warp factor 5, Mr.
    Ahead Warp factor 5, Mr. Sulu...
user picture

Member for

16 years 11 months
Forums
Got issues with something? Wish we were doing something differently? Speak up here!
user picture

Member for

16 years
Permalink

I love working far away from my house. The drive to and from work can get interesting, in about 45 minutes of time. Almost a full set. I jammed out to 9-20-2009 - the Third-ever Furthur Show.. and the Jam before Throwing Stones...i kept thinking, what's next..what's next..?? And they were tearing it up. John was Rippin!! It almost sounded like the Eleven, but out came Throwing Stones!!! So awesome!! So many endorphins were released during that jam!!! I had a crazy thought, that some people calculate when the world is going to end. THese people knew about it. And Furthur or some other Dead-related band would be playing. They claim its going to happen at 11:11 PM. Someone gets the idea to put a thing on the Internet, and have the Deadheads, or anyone for that matter, vote on what the Last Song should be. SHould it be Ripple? Maybe a comet is supposed blast into earth, so should the song be Dark Star??? or since it will be 11:11, could it be the Eleven..??? Inquiring Heads Want To Know.. You guys should take a vote!
user picture

Member for

15 years 4 months
Permalink

I've never seen someone get so pissed over the availability of a CD! Man! That's why on the 8th day God created the vineyard, etree and all the other download sites! :-) "Here's my half a dollar if you dare .. double twist when you hit the air. Look at Julie down below .. the levee doing the dopaso"
user picture

Member for

16 years
Permalink

I wasn't thinking, i just realized i posted my previous post in wrong area..i was trying to put it in a Random Thoughts area....
user picture
Default Avatar

Member for

16 years 11 months
Permalink

I would just like to say that it was the worst waste of $240 that I have made maybe ever, it was terrible, a crappy horse corral like thing waaaaaaay to the left of the stage, a room and bathrooms that were not cleaned for three days the ability to sit on the porch from the back of the venue where you could almost see the stage? Come on by my thinking you made about $60,000 on vip tickets and what did it cost ya $50 bucks for one bowl of chips some salsa and a couple of strawberries Hey we got free coffee.Bill Walton sat in the handicapped section cause the VIP section was so crappy Well I am posting here as I don't know where else to post or who to complain to maybe you can help me complain to the right people. You have my e-mail address I woul appreciate any help you can give me
user picture
Default Avatar

Member for

13 years 9 months
Permalink

On this site, the lyrics and music to Death Letter Blues are credited to "Traditional." But this song was written and originally performed by Son House. The music and lyrics should both be credited to him. I'm certain that you will find this information easily documented online. Could one of the site ops let me know when they are ready to make this change? Thank you, Greg Tyler Allison Delta Blues and Grateful Dead Aficionado, Extraordinaire
user picture

Member for

16 years 11 months
Permalink

I'm making my first foray into the realm of forums. I've trod to this digital backcountry of administation forums because this feels akin to shouting my surprise to the sky in faith that an echo of frustration will carry. I'm not posting under the lively banter concerning the Casey Jones download from Europe 72, although that link is where this began for me. I was feeling just edgy enough to think that choppy guitar riff from CJ would really scratch my itch when I saw this in my email inbox: Your Download To get your free download, Casey Jones 4/11/72 Newcastle, England, click the button. Confirm & Download By clicking "Confirm & Download", you agree to the terms of this promotion and to receive future email updates from Grateful Dead. Add do-not-reply@topspinmedia.com to your address book to ensure delivery. By submitting your email address you acknowledge and agree to our Privacy Policy and Terms of Use and are okay with receiving news, updates, special offers and occasional marketing messages from Dead.net and our affiliates. Can I have those last three words underlined and in bold please? I like it here. Please don't go around selling my digits to strangers. That's bad JuJu man. Bad JuJu. And to sneak it in on the second go round of ...acknowledgement... mumbo jumbo. Nobody likes junk email from strangers...even if they are drivin' that train ... high on cocaine. Wake Up To Find Out...
user picture
Default Avatar

Member for

16 years 1 month
Permalink

I really wish someone from Rhino or the GD team would update us on the future availability of the Dick's Picks titles on CD. I sent an email to customer service asking if any of the out of print titles would be coming back again. The response was for me to ask Rhino, so I sent an email to them. I never got a response. Why can't someone step up and give an answer? I know that others have tried to find out and they too cannot seem to get a straight answer. Some of the titles are selling for high prices on Ebay so why not repress them since the demand for these discs is pretty high. That's what's on my mind. Thanks!!
user picture

Member for

15 years 6 months
Permalink

hey mar, I git nowhere on heer witout me password dat I can't seem to benumber, any help? much love & peace
user picture

Member for

16 years 11 months
Permalink

send me a PM and we will get this straightened out.
user picture

Member for

14 years 7 months
Permalink

Why can't we have a proper link to the current Jam of The Week? The audio for the Jam is up, but you can't get to it very easily. Hint: Visit the "Features" page, then look for the link for the Jam of the Week April 22 – April 28 [yes, a two-week stale link], scroll down the comments and you'll find that a helpful person, Ted, has posted a link to the current, May 6 - May 12 Jam -- it's a nice one, and worth hearing, from December 1972. But while you're at the Features page, you'll also notice that page has other problems: It still features last week's Taper's Section as its topmost item -- but that's stale too -- there is a new one today! Whatever, dead.net!
user picture

Member for

14 years 7 months
Permalink

For site maintenance every week, week in, week out: Monday for Taper's Section, and... Friday for Jam Of The Week. This is by now a very regularly occurring problem -- the Features page isn't getting maintained properly. That seems to be the rule, not the exception. If I didn't love you, I wouldn't even mention it. XO
user picture

Member for

14 years 7 months
Permalink

The Features page now shows the current Taper's Section of top. That was (almost) fast! But Jam Of The Week????? Well, you still can't get there from here, as they say. My previous hint is now non-operational, because the link to the two-week stale jam is gone, meaning getting to that comment thread isn't easy anymore. But the gears are probably turning, somewhere...
user picture

Member for

14 years 7 months
Permalink

"The page you requested does not exist. For your convenience, a search was performed using the query node 26755." That's what happens when logged IN. When logged OUT, it works fine!!
user picture

Member for

16 years 11 months
Permalink

guess it worked for me because I'm a mod. Anyway, we think this is all fixed now so let us know if it is not.
user picture

Member for

16 years 11 months
Permalink

we think the Jam of the Week link on the homepage should now just work.
user picture

Member for

14 years 7 months
Permalink

But still doesn't, yet.
user picture

Member for

14 years 7 months
Permalink

some diagnostic information: When I'm not logged in, I can see the page and it displays "View" and "Workflow" tabs, something I don't recall seeing on any page in the past. (When logged in, I can't access the page at all, still). Good luck sorting it!
user picture

Member for

16 years 11 months
Permalink

that's REALLY interesting. Thanks rrot!
user picture

Member for

16 years 10 months
Permalink

JOTW for May 6-12 is still not accessible if you are logged in.
user picture
Default Avatar

Member for

15 years 8 months
Permalink

On May 11th, 2011 Gr8fulTed said:JOTW for May 6-12 is still not accessible if you are logged in. Oh, well. A great segment this week, to say the least.
user picture
Default Avatar

Member for

15 years 8 months
Permalink

> On May 11th, 2011 marye said:> guess it worked for because I'm a mod. I thought you were a rocker. (an early 60's English youth reference - Mods & Rockers - London street gangs) LOL! Oh well, no comments for a great Jam Of The Week, for the week of May 6 - May 12. Great segment though. We'll just have to check back for the new JOTW starting on May 13 thru May 19. In reality, things work very well at dead.net most of the time.
user picture

Member for

16 years 11 months
Permalink

in replicating this problem. If you clear your cache/history/cookies, does the problem persist? (Seriously grasping at straws here...)
user picture

Member for

14 years 7 months
Permalink

Only logging out works. Surprised you can't replicate this -- it seems pretty clear that no logged-in visits are happening. How do I know? -- Because there are no comments on the page. If you could visit it while logged in, someone would surely have left a comment by now!
user picture
Default Avatar

Member for

16 years 11 months
Permalink

same for me not logged = jam + workflow strange "music" between set...
user picture

Member for

16 years 10 months
Permalink

I'm on pins and needles awaiting the JoTW for May-13-May-19
user picture
Default Avatar

Member for

13 years 2 months
Permalink

Is anyone else having trouble opening this link...?
user picture
Default Avatar

Member for

12 years 8 months
Permalink

i have a general question in regards to an item a friend of mine says he needs help with...lets say hypathetically there were letters between jerry garcia and one of his song writes about a new song or songs back in 1988.....lets say a friend had these letters...lets say a friend had the recording of this song or songs...lets say a friend has the original song notes reel to reel recordings and master copy.......lets say this song has never made it to the public ......ear ever.....i know were not talking aerosmith or michael jackson but im sure these items are worth something to somebody....... and my friend wants to see everyone benifit from these items but wants to insure he is not left out of any royaltys due......how should my friend proceed in presenting these items......if they exsist? ;) PLEASE EMAIL ME ANY ADVICE OR NAMES OR NUMBERS OF PEOPLE I SHOULD CONTACT SO THAT THIS MAY BE DONE AS LEGAL AS POSSIBLE
user picture

Member for

16 years 11 months
Permalink

that's how it's set up, basically for chaos management. Hey, we have enough of a problem with the spammers without their being able to start topics too. If there's a topic you'd like to see and it doesn't seem to exist, send me a PM and I'll see about getting it started.
user picture
Default Avatar

Member for

12 years 6 months
Permalink

Yea I understand. I wanted a thread started that is about classifying GD tune, one by one, a new song would be be posted, and people would post their opinions on which musical genre it belongs to. Ex. Blues, folk, jazz, country blues, country. Im just interrested in seeing songs examined and brokendown, and seeing what the guys were listening to at the time. This would be awesome. New songs would be posted each day.
user picture

Member for

16 years 11 months
Permalink

I'll see what I can do.
user picture

Member for

16 years 11 months
Permalink

It's your topic, I take no responsibility for designating the tunes!
user picture

Member for

12 years 5 months
Permalink

How the heck am I supposed to get into the chatroom if it keeps tellin' me I have the wrong password? Double, triple, quadruple checked, PW works just fine for logging onto site, but nothing else...
user picture

Member for

16 years 11 months
Permalink

a known issue, and it's on the tech guys' list. Sorry for the hassle.
user picture

Member for

14 years 9 months
Permalink

...and there is ALOT of over priced crap in there. 82 $ backpack? 125$ birdfeeder?65$ windchime? It's crazy in there.
user picture

Member for

16 years 11 months
Permalink

I have no idea if this is the place to post this; I can't figure out anyplace else. I rather suspect that the last 4 tunes of the 30 Days have been long selected, edited, and prepped anyhow, but what the hey? I'm hoping that in the last set of 30 Day tunes you folks will include a particularly scintillating rendition of one of the "new" tunes (preferably "Lazy River Road", but any of the post-Built To Last tunes would be good). Just my 2 cents.
user picture

Member for

15 years 7 months
Permalink

was just at the store checking out some items, (20% off today only) and noticed the so many roads box set is now 150.00$, what? 5 discs for 150 bucks? that's 30 bucks a disc, man, I'm glad I got mine when they were 35.00. Listen, there's are some great jams on this set, but 150.00? come on, gouge us some more rhino. You can get one on ebay for about 40 bucks. It seems that everything at the store has gone up, well, no deadnet shopping for me.
user picture
Default Avatar

Member for

16 years 3 months
Permalink

what i would like to know is how my personal info off my dead account got on pipl.com,i know it came from here because it said my profile word for word as i said it in here. please let me know something
user picture

Member for

16 years 11 months
Permalink

anybody can copy and paste it, though that seems a lot of trouble. I've never heard of this site before, though. Do you have a link to the page where your info showed up?
user picture

Member for

15 years 7 months
Permalink

hey cosmic cowboy, if you don't want to be found, try not using your real personal info on the web, I have heard of this before that you can be tracked by including your real info. Big brother is everywhere. PS where's the next box set? :)
user picture
Default Avatar

Member for

12 years 3 months
Permalink

Has anyone else noticed the rapid expansion of Christian-centric thinking in this country? As a product of a prototypical Catholic school upbringing, I tend to shy away from the whole "organized religion" thing, but I can't help but see how the Christian mindset has infected our society in a rather big way since George W. Bush's inauguration. Now, before I start to sound like a total atheist, I only bring this up because I find that people in general are far less open-minded than they were previously. I just miss the days of people being able to discuss their differences in an open, free, and peaceful manner. Also, does it bother anyone else that the Republican party is pretty much the anti-gay and anti-freedom party? Or is it more bothersome that so many people aren't able to see them that way? They just see them as the "Anti-Obama" party....
user picture

Member for

16 years 11 months
Permalink

more of a topic for the Trouble Ahead, Trouble Behind, current events topic... I'm sure it would strike some interest...
user picture
Default Avatar

Member for

12 years 3 months
Permalink

Good point. I'll re-post it there, but it has been on my mind a lot lately.
user picture

Member for

16 years 11 months
Permalink

no worries, just that you're likelier to get discussion there!
user picture
Default Avatar

Member for

16 years 3 months
Permalink

yea, i put that stuff on there when i was nieve about the net and was a rookie online i know better now. just because you are paraniod doesnt mean that some one is not over your shoulder.digg it. dont know when next box set is yet hey bro where are you located in this world (not exzactly but close)
user picture
Default Avatar

Member for

16 years 3 months
Permalink

dont really remember how i got there but the web site was pipl.com thats all i can remember, it was late or should i say early one night ,i mean morning after a shot or 12 of turkey(wild) so you know i could have been about to go to sleep (pass out) hey it was 82 and sunny here in savannah today how about where you are.