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    marye
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    Got issues with something? Wish we were doing something differently? Speak up here!

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  • Sunshine-daydr…
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    Photos
    i have started scanning and uploading my Photos of The Europe 90 Tour, i am now beginning to wonder if it is worth it, are there going to be people coming to Dead.net to see Them Bob W - - - - - - - - - - - - - - Spanish Jam
  • Stellar Blues
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    Hi,Any chance of a
    Hi, Any chance of a pay-as-you-go system for MP3 downloads on Mondays? Cheers, SB
  • MD
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    RHINO how stupid are you
    Yes someone from the administration please read all the fan mail in the taper section. Does anyone in your organization have a college degree or business experience? What's the percentage of people who actually respond that are pissed? You were creating very exciting weekly discussions on dead music; people were visiting the site and spending money. Now you've pissed us all off again I might add. Good strategy. Piss off the people who would buy something from you. Oh wait you haven't released anything, well the 12-31-76 was nice but the polished vault releases were poor choices. You put out the 73 box set or more E72 we will buy it and come back and maybe forgive and forget. What's the plan with the vault you purchased? You going to sit around and polish the tapes and release starbucks crap or put out some music. I mean real music; get someone who knows a good release not that 2-19-71 BS we already have.
  • enjoyingtheride
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    Check out the feedback in August 20-26 Tapers Section
    Has anyone in the GD organization read the phenomenal amount of complaints in this week's Tapers Section? I don't think anyone is happy about the downloads suddenly becoming streaming only. No advance notice to us fans. What gives?
  • marye
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    The answer...
    The Dead have licensed their musical work to Rhino Records, a subsidiary of Warner Music Group. That's who operates this site, and also the online Store. So while there may be the occasional snafu with an order, the Store itself is on the up and up and your credit card info should be safe!
  • photomatt
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    Dead store
    Does the Grateful dead run their own store or do they farm their work to another company. I recently placed an order as a birthday present to myself for DP's 29 and the order was apparently lost on the way to UPS. I would like to try again, I just wanted to make sure my credit card info was being safely used.
  • Jodester
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    It seems to be working fine
    It seems to be working fine the way it is in my opinion.If people make their own topics it might end up like other boards where some folks deem it fit to mention their every bowel movement. Then the level of quality discussion gets buried under mountains of dross. It's a sad thing when u go to the effort of posting a thoughtful post in a topic that disappears under an avalanche of twitter regarding the latest rubbish on tv or silly circle jerks stroking each others egos with fluffy topic posts. Just my two cents... :) Are you kind?
  • izzie
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    There are no areas for User Created Topics.
    joshpbs - we've been around the block a few times on this, and we keep ending up in the same place. Chaos-management is the order of the day around here. I often wonder what the board would look like if everyone could create their own topics at will. What kinds of topics would there be? My personal fear is a million all-about-me bloggy type topics, which is fine in some places, but doesn't seem to fit the vibe around here. Was there a conversation you were wanting to have that you don't see a place where it'd fit? Please, drop us a note, or an email, or say something right here, and we'll see what we can do to accomodate you. It's been working pretty well so far, and the chaos, even in the wee hours of the beginning of the new site, has been pretty manageable. Things are getting better as the kinks are getting worked out, and I'm excited about how the site is shaping up!
  • joshpbs
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    well
    If the program you are running only allows staff to make topics, maybe try making a new member group that all members are that allow the making of topics. If you do this so you can monitor the content better, you should think about making a mod for each board. Just a suggestion.
  • marye
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    no problem...
    Really, we've been known to drop the ball sometimes, but we TRY to be responsive... DNC (DeadNet Central) is one place where regular users can't start topics, and it seems to rock right along. For now at least, it's a chaos management issue, mostly, and the software does not support having one area where people can start topics and another where they can't. All of which said, if you want a topic on something, speak up! In the What Else Should We Be Talking About topic, a PM to izzie or me, anything along those lines usually works. We check in at various times during the day and evening, most of the time.
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16 years 11 months
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Whats with all the stickers and books being out of print or not available? The Jerry window sticker is so cool everyone comments on it and I want o buy more. Bob And the road goes on forever.... BobbaLee
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16 years 11 months
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but I have passed this along...
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15 years 4 months
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So did we loose The Download Series permanently now. I would like to have collected them also but couldnt affort to buy them all at once.
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15 years 4 months
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I think it was actually called just Download Series. They had some nine or ten items there. It has been there for a long time (years) and I have bought some of them earlier. It was there few weeks ago. Anyway its not Dicks Picks or The Dead Tour downloads. It was for downloading only and you couldnt have them as CDs at all. It would be nice to have them available again. With this new Winterland box there is some kind of mixup with shipping costs. Better option is cheaper and vice versa. When shipping to Europe they also for some reason want VAT-number. Private citizens dont have one. Not in Finland anyway. I cant see why it is needed. Thank You (again)!
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16 years 11 months
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I'm looking into this.
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16 years 10 months
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What's up with not being able to order the Winterland June '77 set? I tried it online, and get an invalid user name/password when I try to log into my account. (BTW, same user name/password that I use to get on the site, works great there). When I click on remember my password, I get an email with a temporary one, and when I log in, all of a sudden you're asking me for all my user information again? Not wanting to create a 2nd account, I cancelled our and called the 800#. Guess what, same experience there as well, they could not/would not take my order. Needless to say, I'm fuming right now, especially if I miss the bonus disc on this one. You might tell the people answering the phone that no amount of escalation "to the management team" and endless apologizing will make it any better. As for the Download Series, it was as set of 13 shows ( 1 thru 12, with the 13th being "At The Family Dog" from Feb. 1970) from the late 60's up through '92, I think. They had cover artwork, but no liner notes or anything. I called them Dick's Picks Lite, but they were good shows. I was surprised to no longer see them in the catalogue, since they are worth having.
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has always been separate from the Dead.net account. If your Store account has not successfully moved over to the new site, that's not what's supposed to be happening, so speak up. As for the downloads, I am assured they'll be back. More as I know it.
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From talking to the people on the 800#, it seems that everyone's store accounts didn't get moved over. I also tried entering the information again and reordering (put in address, CC#, etc.) and clicked to place my order, and it came back that it could not complete my transaction. Needless to say I counted to 10.....many, many times. :-) "All Who Wander Are Not Lost....."
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I am passing all this up the line and hoping for a speedy fix. Very sorry for the aggravation.
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Okay, here's what SHOULD be happening. If it does not map to your experience speak up. 1. This site launched in May 2007. Accounts stored on previous versions of Dead.net were not copied over. 2. If you've set up an account in the Store and/or ordered from the site since then, that account info should have moved over to the new site this week. 3. If you haven't ordered and/or set up an account since May 2007, go ahead and set up a new account because we do not have that info. Like I say, if your experience is different, speak up. Thank you.
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14 years 11 months
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When I went to The Dead's show last May at the Shoreline, there was this Dead On The Road lasercut poster by Emek that was on display at the Merch booths. The poster has the same design as the On The Road Tee at the Store page.I asked the people working the booths about it and they told me it wasn't for sale and directed me to Dead.net. I've been checking the Dead.net store for a while now and still haven't seen the poster listed for sale. I've also tried calling the Customer Service number once in a while to ask for it, but the operator really doesn't have any info on it. I was wondering if this poster will ever be put on sale or not? Here is a photo of the poster that I snapped at the merch booth.
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Marye, Do you know what the status of restoring past purchases information from users? It's nice to be able to see what I've purchased in the past. Also, when I went to order the new Road Trips Vol. 3 #1, it seems that this time the system knew me but had lost my password. I was able to order with no problems this time. But having that past order info would sure be nice...... Thanks for all your help. Rich Portland OR "All Who Wander Are Not Lost....."
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but I will remind TPTB that it is an issue. Thanks.
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16 years 11 months
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I will inquire.
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16 years 11 months
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will somebody please put the set lists back up on the Dicks pics etc?thanks! And the road goes on forever.... BobbaLee
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16 years 4 months
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i'm pretty much new to this. i did get one in successfully, but following the same steps the others come up blank. all are from my phone, downloaded into my desktop. if someone could provide me detailed step by step instructions i would greatly appreciate it....if not too much trouble....thank you for your time
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the darn thing is just really ornery. I have trouble with it myself. It helps if the pic is in jpg format and not bigger than about 350 pixels wide at 72 dpi. But that's not foolproof either. Perseverance eventually works in my experience, but this is definitely something I'd like to work better.

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Is the Download Series no longer available? Thanks, Tony *apologies if this topic is addressed elsewhere in this thread, I didn't peruse much of what's come before.

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16 years 11 months
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I noticed, Marye, that you posted in September that you were assured these would be back. No word yet, I imagine? (I know you're fielding lots of stressful new-release related posts at the moment, so please don't prioritize this one. But when you, or someone, can.... I got a few back in the day, and always thought I'd get around to picking up a few more sometime...) THANK YOU Tony
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Please put the set lists back up on the Dicks pics. I had a list of these I was going to order but lost the list. New people to the store would have no idea what music is contained on these disc's and this would probably discourage them from purchasing these. Doesn't make sense to remove the track listing. It once was available.
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15 years 3 months
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......of all the things- that I have lost in life---my mind is the thing I miss THE MOST!!!
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Hey there, last June I purchased a bunch of downloads from the Dead 09 tour. I never got around to downloading all of them. Recently I went back to finish my downloading, figuring they would still be there. Of course, I can't access them. The link that was sent to me in my receipt is now defunct. I'm really bummed. Are those shows no longer available to download? Why not? And if so, I would like a refund. customer service email guy has not been really helpful about this. There seems to be a language barrier as he does not directly address my question but seems to think that my problem is that I can't download. No, the problem is that I can't access the downloads that I purchased. Any help on this would be appreciated. Thank you.
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16 years 11 months
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send me the details and I'll see what I can do.
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16 years 4 months
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as i type this there are 8 names in the "who's on line" list. 6 of them are spammers.
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16 years 11 months
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I know.
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14 years 7 months
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Is dicks picks vol 28 gone or sold out will it be put back on the list hope so !!
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14 years 7 months
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Is dicks picks vol 28 gone or sold out will it be put back on the list hope so !!
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but I'll see what I can find out.

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GET THE SPAMMERS OFF THIS SITE! I VISIT OTHER WEB SITES THAT KNOW HOW TO KEEP THESE SPAMMERS OFF THEIR SITES. WHY CAN'T THE RHINO CO. DO THIS? AND IN DOING SO, PROTECT US FROM THESE PARASITES. LOOK AT WHAT SOME YEAST INFECTION SPAMMER HAS DONE TO YER "What's on YOUR MP3 Player?" THREAD. COME ON RHINO, M A K E - A N - E F F O R T... BEFORE IT'S TOO LATE

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... that if ya scroll all the way to the bottom of the "What's on YOUR MP3 Player?" forum, you can see that the spammer has completely changed the layout of the thread. This has been like this for almost 4 days! Come on...
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Please whoever reads this make sure the info reaches the right party!! Get back dicks picks vol 28 in stock it would be a crime not to have this for sale anymore its one of the best ones out there!!!! If its sold out then that means its one of your biggest sellers come on man!! Wake up!!!!!!!!!!!!!
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Lets see this is message no.2 Whats happening with store anyone?????????? How come the titles like rare cuts and oddities 1966 and dicks picks vol 28 arent being put back into stock 2 of the most popular cds that people would want!! i asked cust service they know about as much as the guy from 7-11 store! Does anyone know??????
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Lets see this is message no.2 Whats happening with store anyone?????????? How come the titles like rare cuts and oddities 1966 and dicks picks vol 28 arent being put back into stock 2 of the most popular cds that people would want!! i asked cust service they know about as much as the guy from 7-11 store! Does anyone know??????
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Kick back, have a cocktail (NA pf you want)!Everybody wants all DP's available singly, in an assortment of ways and in their ENTIRETY! (please?)
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14 years 7 months
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Oh my friend i'm quite relaxed despite your concern. Believe me i'm not hostile over anything!! I just believe that after this organization has gone to the shitter which if you dont agree i will lose all respect for you. I've been a purchaser for a long time and have watched this ship crash and burn!!! You would think they would have more common sense but..... hey what are you going to do!! My final Plea read reviews of what people want!! That may give you a little clue!!!!!!!!
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The funny thing is, is no one on this site has any answers!! Its pretty fucking bad when you post something here and there are no answers at all!! Why have this forum at all? I mean really who the fuck cares enough here to find out whats going on!!! Usually if you ask questions on a forum there are answers!!!! But here on this half assed site there is nothing!!!!! You people are fucking pitiful get your act together!!!
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15 years 2 months
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Everyone's heart is covered with oil and no one can move sigh!
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16 years 10 months
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Hold the aggression, man! Maybe nobody answered your question cuz nobody knows. DUH! We are not the Deadstore, we are just folks who like the music. A community. How should we, as individuals, know what they think or why they do what they do? Ranting at us about "half assed sites" isn't gonna inspire anybody to be more communicative with you either. If we're so "pitiful" then just take your hostility elsewhere, by all means. ********************************** By trying we can easily learn to endure adversity -- another man's I mean. Mark Twain
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after reading your posts, I am finding your username to be most appropriate.********************************** By trying we can easily learn to endure adversity -- another man's I mean. Mark Twain
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16 years 11 months
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not sure, and when I find out anything I'll post it.

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Thanks, Marye! No shortage of live Dead, otherwise......
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It does seem Boob is a bit off on the perspective. I appreciate the meaning of what he is saying but not the way he is saying it. (I haven't checked to see if Manboob is a she, but this kind of aggression is usually male). I am frustrated not to have all the DPs, especially when this site was offering the entire series for $600. Should have bought it then along with limited Fillmore 69 10 disc set. Live and learn. However, as somebody who has frequent contact with a lot of store owners, it seems to me the more you have in stock, the more you sell. It's a cardinal rule. The idea IS to sell as much as possible, isn't it? That being the case -- C'mon Rhino et. al., crank up the machinery!

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...I can't imagine that Rare Cuts and Oddities is one of the main titles buyers are clamoring for. I was utterly psyched when it came out ("Hey Little One" is one of the great Jerry vocal performances on record), but I'd be surprised if it had mass appeal. Glad to hear it's back in the store again, though (?) Dick's 28, though, should appeal to everyone ~ the kind of stuff you use to turn someone on to the Dead! In my top five, probably top three, Dick's of all. So great choices to pine for, Manboob, but remember ~ no one owes us anything.
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you would be surprised. People were quite vocal about wanting it back, and also Without a Net, which has also returned.

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I'm very glad to hear that! Hey Little One & Gangster of Love are worth the price alone : ) (And Silver Threads almost sounds like Reckoning 14 years early!)