Grateful Dead

dead.net the official site

To anyone who reads this post: Based on my past and current attempts to buy merchandise from this outfit- DO NOT BUY FROM DEAD.NET. 2-3 years ago I purchased some items for Xmas presents -in September - my card was charged and nothing showed up for months. After repeated calls to the helpline the person always stated that they did not know when my items will ship. Finally, in March of the following year I had to cancel the order.

In March of this year I bit the bullet and ordered some items from the Skull and Roses pre-order. My card was again charged at the time of order- 3 months ago. The order invoice states items will ship on 6/25. Here we are in July and NOTHING!!

The merch operation is a scam. To Billy, Bob, Mickey, and Phil, and bozo the clown running the dead.net march op- you all probably cashed your royalty payments before my stuff will ship.

I share in your excitement, but I am wondering how long it's expected to take to arrive? Is there anyone I can reach out too who can provide this info? Going to be moving towards the end of December and I bought this puzzle for my next place, so hoping it comes before then. That will be apprx. 2.5 months after order - should I expect it to take this long because or should I reach out ASAP. I need that puzzle!

No issue I’m just excited for my puzzle to arrive!
⚡️🧩

She’s the person at the top of this page.

Click on her name, then click on send a message on the following page.

Hi,
I ordered June '76 box set and hoodie on 28th August 2020 and my order is still processing. It is an international order, so according to the site I might have to wait 4 to 6 weeks once shipped, but, it is nearly 6 weeks and my order hasn't been shipped. If shipping takes that long I will get my order in the New Year. This is not good enough, I ordered t-shirts from Liquid Blue on the same day and I received them within two weeks.
I have contacted customer service twice, first they told me it was processing and I am still awaiting a reply( now three days, didn't expect this from Dead net).
I want the items, but the store has had my money ( 215 Dollars) since the 1st September 2020 and hasn't give me any indication of the order being shipped. I want to order more items but the way the store is behaving leaves a lot to be desired. Didn't think anything associated with The Grateful Dead would not care about it's fans/customers.
My recent E-mail to customer service, I have asked for my order to be cancelled and for a refund to my card. This is only because I don't know if I will ever receive the order. Maybe I'll have to contact my card provider and see if they can resolve this, as customer service is giving me no reason that they will. Can someone help me please?

Hello Everyone, does anyone know what the standard turn around time at the warehouse is right now? I placed an order 15 days ago and the order Status still reads as “Processing - Not Shipped” I checked in with customer service but all they were able to tell me is that the order was processing and they did not know when it would ship.

I was wondering if this was normal these days or if I may have a problem. Thanks!

Hi Marye
Long time customer, first time caller. My DaP 2020 Subscription is inexplicably showing as “cancelled”, so DaP 35 has not been sent my way, no response to e-mails and phone calls. I was so frustrated I told them to just return to me the unused portion (no response there either), but I really do like collecting the Dead.net offerings, would rather stay onboard. I would like to obtain DaP 35 et al, going forward. Any assistance is appreciated! Thank you.

I ordered on 7/19/20. I ordered a T-shirt that is in stock, the '73-'74 boxset that is in stock and i pre-ordered the new Dave's Picks. The pre-order got here about 2 weeks ago. I sent an email to CS 2 weeks ago and called last Monday. I was told I'd have an answer as to why they didn't just ship it all at once in 3 days. I'm still waiting. Meanwhile Dead.net has over $200 of mine that they took the day of the order. I can't cancel it or get any info on it. Not the support I expect from the Dead. I was planning on getting the '76 boxset too but not if this is how orders are treated around here.