Grateful Dead

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wilfredtjones's picture
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Joined: Jun 4 2007
Right on, Stu

That make things easier to understand. Thanks for the analysis. I appreciate it. What do you think about the spam issue? Is that fixable in your estimation? The whatzitcalled thingy on the bottom sure ain't workin'...

Mr. Pid's picture
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Joined: Dec 22 2007
I'm just an outsider guessing

but I suspect that the development and administration resources available to maintain this site are overtasked and undermanned. The site is run by Rhino/WMG and I believe the staff tasked here also have other duties as well. Not to mention the typical slate of continually shifting priorities present in any corporate environment, and the revenues available from the marketing effort which ultimately make budget available to subsidize the Customer Service Experience.

The somewhat recent changes to the site's overall functionality and navigation are probably due to a version upgrade of the content management system and it seems to me that upgrade process wasn't properly tested in development before being deployed into production. I believe that this caused the indexes on the underlying database for the CMS to get trashed which is probably what caused all the crossed up thread subjects and posts, many of which they seem to have gotten re-sorted out.

I haven't been to the chatroom in quite some time so I can't competently speculate about any diagnosis. The last time I was there it had been effectively outsourced to a third party freeware vendor who actually provided the server and network bandwidth for production implementation. While certainly a very kind and generous posture of that vendor to take, it is also the poster child for Unsustainable Revenue Model.

Despite all this, many aspects of the site do continue to work as they are supposed to, new features and initiatives such as Blair's Blog and The Dead Covers Project (and the ability to edit posts!) get introduced, and hopefully the things that get broken as the bus continues to roll will eventually draw the attention of the mechanics needed to repair them. As users, all we can do is point out when the Wheels are squeaking and we won't slow down. They're bound to grease them if we make enough sound.

TigerLilly's picture
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Joined: Jul 2 2007
OCCUPY Deadnet!

:-P was a (half) joke!

Nah but really, it's time for some hard info!!!

wilfredtjones's picture
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Joined: Jun 4 2007
not to mention...

...the immense amount of spam. Creative minds could think up a way to limit it. Perhaps, a vetting process for joining the site? I agree, the site has gone squirrelly ever since about Sept. of last year. I don't know if it's for lack of effort, or caring as much as it is the futile nature of defending against the bombardment from entities that wish to destroy the site (hackers). There is a disturbing lack of transparency as to what the problems are, that there even is one, from the site administrators much less that they hear our cries and are addressing the issues.

TigerLilly's picture
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Joined: Jul 2 2007
I wish

I wish that someone would just be fricking honest, and that would keep marye out of the hard middle spot between us and them. Show "them" what I said, marye, I don't care!!

TigerLilly's picture
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Joined: Jul 2 2007
dunno wilfredtjones

but honestly am starting to care less, because seems more and more obvious that nobody behind the site cares one tiny bit (besides marye) have given up on us. Am computer savvy enough to know that these tweaks are not that hard to fix, and that also a couple of users have offered their assistance over the years-only to be politely denied.

Find myself looking here less and less, unless a particularly interesting topic comes up in the threads when I DO look.

wilfredtjones's picture
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Joined: Jun 4 2007
long list of problems

chat room
fan photos
taper's section
shows and lyrics

Has this site been hacked or something?

TigerLilly's picture
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Joined: Jul 2 2007
Chat room

Any news about when it will be fixed? Or can we forget it altogether?

wilfredtjones's picture
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Joined: Jun 4 2007
fan photos

When I look at the fan photos, they are super tiny and hard to see. The user picture is huge though and very easy to see. Is there any way to fix this?

marye's picture
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Joined: May 26 2007
I think it's not just you

I've reported this.

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