Grateful Dead

dead.net the official site

I have two orders , one was placed 11/12/2019 and one was placed 11/27/2019. The order from 11/12/2019 has never been shipped and both items on that order are now removed from the store’s web site. The order from 11/27/2019 was partially shipped with the one item not shipped now on backorder from the store.
I am very concerned with the 11/12/2019 order that is close to 2 months old and the items are now gone from the site. This order was close to $100.00.
I would think someone from the store would contact me and notify me of the situation with that order. Are the products gone and should I receive a refund or store credit or should I write off the $100.00 on my taxes as a loss? Can someone help with the customers who have paid and not received their property?

I ordered two items on November 30, 2019 and they took my money but I never received my items.
Very disappointed. I’m wondering if this site is a scam? I can’t imagine the dead community ripping people off. Hope we all can get to the bottom of this problem.

I'm wondering what happened to my order #137400000221044.

How are they assuring delivery for Hanukkah and Christmas when they aren't fulfilling orders from beginning of November? I ordered on 11/15/19 and it is still processing! I emailed customer service and they had no answers other than offer a refund. I didn't spend over $70 on a hoodie to wait over a month to receive it :(

Wish I read this thread before.

Sorry for those with problems.
I’ve had an ongoing (well, not really ‘ongoing’ because GD/Rhino have decided to just ignore me) issue since July.
Hopefully everything will be rectified in January.
If you didn’t see the email a few weeks ago, part of it is posted below.
You can also file a complaint with the Better Business Bureau. At the bottom of the page of dead.net is a BBB Certified logo.

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Cause when things go wrong, wrong with you, it hurts me too
It's been quite a year and we know how patient you have been, how patient you still are. It has always been, and will always be, our mission to provide the best service to you, the fans. As you are more than likely aware, a complex warehouse move resulted in a significant backlog of orders and while that warehouse is working as quickly as they can to deliver, we've turned 100% of our focus and dedication toward a new facility which promises to restore peace to the Dead.net community in the next few months. Trust us, this steam locomotive is rolling down the track!

I ordered a pair of SYF gym shorts at the beginning of August..sent an e-mail to customer service and was told they are doing everything they can and then told me this is the last communication about this I will receive until it ships!WTF??Its been four months!I subscribe to Dave's picks and what I know as 45 RPM singles-4 times a year and reading others comments I am wondering if I am going to get those fulfilled this year OR next year.They also basically told me if I didn't like to request a refund!Maybe they should hire some people and when a customer calls looking for his or her order someone should dig through wherever the stuff wound up and just come up with the order!I am usually patient..but this is ridiculous..ordered an ornament after it had been sold out..they sent e-mail saying its back in stock but it hasn't moved..probably forget getting that by Christmas...but its all ok as long as we get the stuff in a decent time..four months is not what I had in mind..LOL!

I’m beginning to wonder if this whole operation is a some sort of scam. They gladly take people’s money and don’t ship anything out for months. Doesn’t seem like I’m the only one with this problem. If you can’t fulfill orders in a reasonable amount of time, don’t take people’s money. How many months does it take to get this “warehouse problem” sorted out?

And now you have the nerve to advertise on your site about Christmas ordering deadlines when you are months behind in fulfilling orders? I have given over $600 to dead.net and have yet to receive anything of value and I placed an order nearly 3 months ago. Unbelievable.

I am in the same boat. I posted this 10 days ago in the Admin Questions section:

What is wrong with the distribution of Dave's Picks Vol. 32? Mine was supposed to be delivered nearly a month ago. Tracking shows it got to my city, then it went to several other locations and eventually ended up in Franklin, Indiana, where it was "delivered." I live in Ohio. Emails and a phone call have produced lots of apologies but no correction and everything has been silence for well over a week. The impression I'm given is this is a problem affecting many, but I see no word of it here. Any helpful information?

Crickets.

I placed an order the first week of November to ensure delivery by Christmas and it still hasn't shipped and now the Christmas delivery deadline has passed! 😢 Nobody is responding to my email I sent at the beginning of the week. I'm very discouraged, I made sure to order almost a month before the deadline. Is this order even going to happen?