• https://www.dead.net/features/news/europe-72-complete-recordings-all-music-edition
    Europe '72: The Complete Recordings - All The Music Edition

    Europe '72:
    The Complete Recordings -
    All The Music Edition

    Our Europe '72 boxed set is now officially sold out, with all 7,200 boxes now gone! We can't thank you enough for your support, for having faith in the project and taking the plunge to purchase this unprecedented release. Despite the fact that it's going to be a bit of a wait before it arrives on your door step, we are sure you'll be blown away with the results.

    We are now offering the All-The-Music edition of Europe '72, which includes all of the music recorded on the tour, with each show in its own individual package, complete with its own liner notes by Dead scholars such as David Gans, Blair Jackson, Steve Silberman, Gary Lambert and others, as well as by attendees of some of the shows. You'll get 73 CDs and over 70 hours of prime Grateful Dead.

    IT'S ALL ABOUT THE MUSIC...

    Because you dared dream this might happen one day… Because you went down to the Gypsy Woman and offered up your first-born to try to make it happen… Because there are enough passionate Dead Heads at Rhino/GD who thought it might be cool for this to happen… It’s happening! Coming in September is a gargantuan EUROPE ’72 MEGA-BOX SET containing ALL 22 SHOWS of what is arguably the greatest tour the Grateful Dead ever played, on a whopping and clearly cosmic 73 DISCS (over 70 hours of music!). Bet you didn’t see that comin’!

    Really, at this point we probably don’t need to lay on too much hype about how wonderful the music is: Chances are, if you’re even considering buying a copy of this enormous box, you already know how amazing the Dead’s tour of Europe in April and May of 1972 was. To review briefly, though, the Dead’s first tour outside of North America took them to all sorts of historic and unusual venues in England, Denmark, West Germany, France, Holland and even tiny Luxembourg. Many members of the Dead “family” came along on what was really an extended working vacation that was designed to both expose the Dead to new audiences and also reward the band for their unlikely conquest of America during the preceding two years. As a hedge against the costs of the nearly two-month trip, the Dead’s label, Warner Bros., paid for the band to lug around a 16-track recorder to capture the entire tour… and we’re glad they did!

    This was a band at the top of its game, still ascending in the wake of three straight hit albums — Workingman’s Dead, American Beauty and the live Grateful Dead (“Skull & Roses”). It had been a year since the lineup had gone to its single-drummer configuration, six months since Keith Godchaux had been broken in as the group’s exceptional pianist, and this marked the first tour to feature Donna Godchaux as a member of the touring band. There was a ton on new, unreleased material that came into the repertoire in the fall of ’71 (after “Skull & Roses” was out) and during the spring of ’72, including “Tennessee Jed,” “Jack Straw,” “Mexicali Blues,” “He’s Gone,” “Comes A Time,” “Ramble on Rose,” “One More Saturday Night,” “Black-Throated Wind,” “Looks Like Rain” and Pigpen’s “Chinatown Shuffle,” “The Stranger (Two Souls in Communion)” and “Mr. Charlie.” (Sadly, this was Pigpen’s final tour.) All those future classics were interspersed with songs from the aforementioned “hit” albums—such as “Uncle John’s Band,” “Brokedown Palace,” “Cumberland Blues,” “Casey Jones,” “Sugar Magnolia,” “Bertha,” “Not Fade Away,” et al — and then were topped off by loads of big jamming numbers — the Europe ’72 tour produced spectacular versions of “Dark Star,” “The Other One” “Playing in the Band,” “Truckin’,” “China Cat Sunflower” > “I Know You Rider,” “Good Lovin’,” “Lovelight” and even the early Pig chestnut “Caution.” And that’s leaving out a truckload of other tunes, too! There wasn’t a clunker show in the bunch, and many are acknowledged today as classics. No doubt you already have some favorites.

    Through the years, there have been a few releases of material from the Europe tour—starting with the 3-album Europe ’72 which knocked our socks off in the fall of that year, and followed many years later by material from a pair of German shows and the fantastic 4-CD Stepping Out, culled from the group’s eight shows in England. Incredibly, though, only one full show from the tour has come out previously: the excellent 4/24 concert in Dusseldorf, Germany, released as Rockin’ the Rhein in 2004.

    Until now, that is. Jeffrey Norman, who has been the primary mixer of Dead archival multi-track material for the past 15 years (Fillmore West ’69, Ladies and Gentlemen…, Rockin’ the Rhein, Nightfall of Diamonds, etc.) has spent many months toiling over the 16-track masters from the tour, and will continue working on the mixes through the Winter and Spring, employing the high-tech Plangent Processes transfer and restoration tools, trying to get every show to sound “just exactly perfect” (as Bob Weir says) for this release. You might think you’ve heard that intense “Dark Star” > “Sugar Mag” > “Caution” from Copenhagen, but I guarantee you’ve never heard it sound this alive! Mastering to HDCD specs is two-time Grammy-winning engineer David Glasser of Airshow Mastering. Needless to say, all the songs that turned up on previous Europe compilations will be appear in their proper show contexts, and in the case of songs from the Europe ’72 album, without overdubs that were added later (where possible).

    So dig deep, raid the penny jar, take a weekend job at Jack-in-the-Box, beg your kindly ol’ grandma for some of your inheritance early… Yes, it’s an extravagance, but jeez, you (or your loved one) deserve it! This is way cool.

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  • thepeacesignguy
    13 years 7 months ago
    Regarding Furthur update
    leedesj It's even more fun when you notice that on the first night of tour they opened with "Come Together". The second song from the second night was "Something". Third song, third night was "Maxwell's S.H.". Fourth song, fourth night ... "Oh Darling". Any bets as to what the fifth song will be tomorrow eve? I'm looking forward to hearing "Because" this coming Sunday, and the always smile inducing "Abbey Road Medley" come next Tues. (Phil's B-day). I realize that this is a bit off topic, but I've been enjoying watching the pattern unfold and was wondering who else was. Peace
  • Mr. Pid
    13 years 7 months ago
    What else do I know?
    That would be a pretty long post, so why don't I try to just stick to what's germane. (And yes, some day I'm going to find my "Arrogant Prick" switch and permanently weld it into the "off" position! Ideally that would produce great applause and acclaim, but whatever...) It's pretty unusual for threads around here to completely disappear, although they can often be hard to find. One approach that I find useful is the link in the Nav Stack on the left titled "All Recent Posts." This page is the quick route to threads with recent activity and is sorted in descending chronological order by last post age. There is also a handy filtering tool near the top of that page that allows you to either include or exclude items from a particular forum topic or range of topics in that list. The range can be either continuous (click on one item, shift-click on the other to define the range) or discontinuous (click on one topic, control-click on others to add to the group.) I'm not active in the Vineyard so I regularly filter for "Is None Of" and select "-- The Vineyard." That helps me keep up with what's going on around here. Of course, if all you are interested in is action in the Vineyard, then choosing "Is All Of" instead would do the trick for you. What else do I know about the Music Only release of E72C? I know that if I actually had a spare $450 I would snap this up in a heartbeat. It's a steal! I know that I can't understand why anyone would be kvetching about it at $450, box and tchotchkes included or not. This is the freaking crown jewels, and I think they could have sold out the allotment of 7200 at a price point of $720. But they were never in it for the deep green anyway, were they? Isn't that at least a part of why we're all still here? I also know that I'm not a shill for this site, GDP, Rhino or any other tentacle of WMG. I'm just another dood hanging around. Some of the local denizens have met me in person, they'll tell you. As a matter of fact, right now I'm not working for anyone. Anybody need a Java/SQL developer with deep financial services experience and a thorough understanding of markets and instruments? Buy side or sell side, I'm good either way. Hit me up. Please! Conversation is always more interesting than recitation, so speak your mind and not someone else's.
  • Default Avatar
    stepineden72
    13 years 7 months ago
    Wow!
    Back in Jan. when I was tearing out my hair and nashing my teeth etc. and hadn't heard where I stood I put my name on the music only list. Didn't hear back from them either but in a few days I received my code for the boxed set. Right on! I left San Diego Feb. 3, on a fishing trip for 14.5 days never having heard anything about my "music only" and unused codes expiring in a few days. I had decided to get the "music only" set also, but now I would be out of communications for two weeks and wondered if I would miss the boat, so to speak. We returned to SanDiego 13 days later, a day early, because we couldn't fit another fish on the boat. As we motored into the harbor I turned on my cellphone to check messages. After looking at a bunch I realized there were 350 waiting to be read. Said, "forget that" and shut off the phone. Realizing we still had half an hour before we would dock I decided I'd better start plowing thru them. What pops up? The miracle letter! Wow!!!! I look at the date and time. I have 48 minutes to order a second boxed set. I been thinking about what to do with the second boxed set that will be coming in Sept. I could put it Ebay and defray the expense of the first boxed set. I could leave it unopened sitting next to my Jerry/Giants bobble head doll, that'd be kinda cool! Or, my younger brother, who I started going to Dead concerts with back in 67/68, is turning 58 in Sept. Might be a nice birthday present. Hmmmm....so many choices. Maybe I should start a poll here. Think anyone would have an opinion? Prior to the Jan. trauma/drama I hadn't really checked this sight out very carefully. I usually came to buy music etc. for myself and presents for others. With the E72 offering I was checking in multiple times daily and started browsing around. After listening to GD radio hour posts 190 and 191 for the third time I called my brother in Oregon and said, "Groovy you have to listen to this!" Fifteen minutes later I receive a text, "thanks for the turn on, this is some waygood$#!T!!!". It was so incredibly good to hear that "sound" again. The long smokin' rambles that drew us in and lit up our lives. I feel like a kid turned loose in a candy shop. I want to say Thank You deadnet! It's a long drive from the bay area to San Diego. The last trip Winterland, Nov. 73 kept me company there and back. I go again mid Sept. Hopefully I'll be riding with E72. Thank You Again!
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Europe '72:
The Complete Recordings -
All The Music Edition

Our Europe '72 boxed set is now officially sold out, with all 7,200 boxes now gone! We can't thank you enough for your support, for having faith in the project and taking the plunge to purchase this unprecedented release. Despite the fact that it's going to be a bit of a wait before it arrives on your door step, we are sure you'll be blown away with the results.

We are now offering the All-The-Music edition of Europe '72, which includes all of the music recorded on the tour, with each show in its own individual package, complete with its own liner notes by Dead scholars such as David Gans, Blair Jackson, Steve Silberman, Gary Lambert and others, as well as by attendees of some of the shows. You'll get 73 CDs and over 70 hours of prime Grateful Dead.

IT'S ALL ABOUT THE MUSIC...

Because you dared dream this might happen one day… Because you went down to the Gypsy Woman and offered up your first-born to try to make it happen… Because there are enough passionate Dead Heads at Rhino/GD who thought it might be cool for this to happen… It’s happening! Coming in September is a gargantuan EUROPE ’72 MEGA-BOX SET containing ALL 22 SHOWS of what is arguably the greatest tour the Grateful Dead ever played, on a whopping and clearly cosmic 73 DISCS (over 70 hours of music!). Bet you didn’t see that comin’!

Really, at this point we probably don’t need to lay on too much hype about how wonderful the music is: Chances are, if you’re even considering buying a copy of this enormous box, you already know how amazing the Dead’s tour of Europe in April and May of 1972 was. To review briefly, though, the Dead’s first tour outside of North America took them to all sorts of historic and unusual venues in England, Denmark, West Germany, France, Holland and even tiny Luxembourg. Many members of the Dead “family” came along on what was really an extended working vacation that was designed to both expose the Dead to new audiences and also reward the band for their unlikely conquest of America during the preceding two years. As a hedge against the costs of the nearly two-month trip, the Dead’s label, Warner Bros., paid for the band to lug around a 16-track recorder to capture the entire tour… and we’re glad they did!

This was a band at the top of its game, still ascending in the wake of three straight hit albums — Workingman’s Dead, American Beauty and the live Grateful Dead (“Skull & Roses”). It had been a year since the lineup had gone to its single-drummer configuration, six months since Keith Godchaux had been broken in as the group’s exceptional pianist, and this marked the first tour to feature Donna Godchaux as a member of the touring band. There was a ton on new, unreleased material that came into the repertoire in the fall of ’71 (after “Skull & Roses” was out) and during the spring of ’72, including “Tennessee Jed,” “Jack Straw,” “Mexicali Blues,” “He’s Gone,” “Comes A Time,” “Ramble on Rose,” “One More Saturday Night,” “Black-Throated Wind,” “Looks Like Rain” and Pigpen’s “Chinatown Shuffle,” “The Stranger (Two Souls in Communion)” and “Mr. Charlie.” (Sadly, this was Pigpen’s final tour.) All those future classics were interspersed with songs from the aforementioned “hit” albums—such as “Uncle John’s Band,” “Brokedown Palace,” “Cumberland Blues,” “Casey Jones,” “Sugar Magnolia,” “Bertha,” “Not Fade Away,” et al — and then were topped off by loads of big jamming numbers — the Europe ’72 tour produced spectacular versions of “Dark Star,” “The Other One” “Playing in the Band,” “Truckin’,” “China Cat Sunflower” > “I Know You Rider,” “Good Lovin’,” “Lovelight” and even the early Pig chestnut “Caution.” And that’s leaving out a truckload of other tunes, too! There wasn’t a clunker show in the bunch, and many are acknowledged today as classics. No doubt you already have some favorites.

Through the years, there have been a few releases of material from the Europe tour—starting with the 3-album Europe ’72 which knocked our socks off in the fall of that year, and followed many years later by material from a pair of German shows and the fantastic 4-CD Stepping Out, culled from the group’s eight shows in England. Incredibly, though, only one full show from the tour has come out previously: the excellent 4/24 concert in Dusseldorf, Germany, released as Rockin’ the Rhein in 2004.

Until now, that is. Jeffrey Norman, who has been the primary mixer of Dead archival multi-track material for the past 15 years (Fillmore West ’69, Ladies and Gentlemen…, Rockin’ the Rhein, Nightfall of Diamonds, etc.) has spent many months toiling over the 16-track masters from the tour, and will continue working on the mixes through the Winter and Spring, employing the high-tech Plangent Processes transfer and restoration tools, trying to get every show to sound “just exactly perfect” (as Bob Weir says) for this release. You might think you’ve heard that intense “Dark Star” > “Sugar Mag” > “Caution” from Copenhagen, but I guarantee you’ve never heard it sound this alive! Mastering to HDCD specs is two-time Grammy-winning engineer David Glasser of Airshow Mastering. Needless to say, all the songs that turned up on previous Europe compilations will be appear in their proper show contexts, and in the case of songs from the Europe ’72 album, without overdubs that were added later (where possible).

So dig deep, raid the penny jar, take a weekend job at Jack-in-the-Box, beg your kindly ol’ grandma for some of your inheritance early… Yes, it’s an extravagance, but jeez, you (or your loved one) deserve it! This is way cool.

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Now that we are getting the boxes, and for the purposes of iTunes, any idea's where to find links to the rest of them? Back on the top of page 31 of this thread, cbs73 posted a link to nice scans of the covers from the puzzles.
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Got this e-mail this morning: Thank you for your order of Europe '72: The Complete Recordings. We want to update you on how we will be shipping your Europe '72 order Your order will be shipped via a secure & track-able shipping method. We will charge your bankcard at the time of shipment. This charge will include the cost of your box set(s), your shipping cost & European VAT. We will be shipping your order from our warehouse in Amsterdam. Due to this, we will be collecting and remitting the VAT. This works out to your advantage in the following ways: You will not incur any further charges upon delivery (i.e. VAT, Presentation Fees). We will be able to pass along the shipping savings to you. (Due to technical issues beyond on our control, savings will be credited to your account within 2-3 business days after your order ships.) There will be minimal handling of your product in transit. So, when all is said & done, your order will be shipped via a secure & track-able method, you will save on shipping costs & the payment of any applicable taxes (VAT) will have been done in advance and without any third party presentation fees.
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I received the email regarding the European shipping this morning, which is great news, although I'm still a little confused how it's going to save me money, as I hadn't figured on the VAT. Maybe it will be less than the normal Customs charge we get. Anyhow, I've not seen any pre-authorisation on my card yet ..... Tony (UK)
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For 9 months I've been trying to visualise this ..... to see it 'in the flesh' is awesome. Thanks.
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13 years 11 months
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Tony You would always have had to pay duty and VAT - from memory ( out of work at moment , so don't have access to Customs tariffs ) , duty is 2.7% and VAT is certainly 20% in UK. Should be savings as , presumably , they are sending one bulk shipment to Amsterdam , paying duty and VAT on the whole kit and caboodle there , and then onforwarding the individual packages to recipients. Once the goods are cleared in Amsterdam , they are then in free circulation in the EU - so no further charges apply . So we should at least save the GBP 8.00 Royal Mail handling charge , plus the shipping costs are presumably cheaper than $85 as individual packages and some of this at least will be passed on. From what I can make out Dutch VAT is 19% only , so a percentage point saved there as well. Finally the goods will be trackable - that dioesn't work out for USPS shipments to the UK. All in all sounds like we are winning around for once - just a shame it isn't $2 to the Pound this year! Bring it on! Cheers Duncan
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Thanks for that ...... looking forward to getting this. Hopefully they'll be shipping soon. Tony
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Even though I gave updated credit card information to Dead.net customer service last month and had seen the "pre-authorization" charge against me credit limit, I received this e-mail from Dead.net last night: "Unfortunately, the credit/debit card that was used to purchase the E72 Boxed Set was unable to be processed." Looks like I'll have to call again (and again?) to get this straightened out. If at first you don't succeed, try, try again!! Best Wishes-Jimmy
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14 years 7 months
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I can gratefully say that this 13 pound treasure chest came in yesterday. my number is 2087/7200 so they're covering some ground! Like some other people here I received no emails regarding shipping or tracking confirmations. Peace!
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Hopefully a quicker delivery than USPS as well , when they finaly ship. I seem to remember they did a similar thing with the Complete Fillmore box using a courier company - that time though they sent it via Norway if I recall correctly , so we still had to pay taxes on arrival at UK (Norway not being part of the EU) - so this should be even better. Duncan
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I had the pre-authorization done a week or two ago. It's now gone. There's no charge pending or posted. There's no email saying that it was shipped. There is no tracking number. When I called Customer Service they said it had not yet been shipped. I am one of the lucky first 3,000. Therefor, all signs point to the conclusion that it was delivered yesterday and someone stole it off my front porch. :-) LOL. It's just a joke. Will see it when I see it, if not before.
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Already 2 steamer trunks for sale on Ebay. Just bringing it up in case you want to see more pictures of how the trunk looks. It is great that the release is ahead of schedule. I was guessing it would have been late September before anything was shipped.
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After taking the day off to take the kids to Hershey Park for some adrenaline, I come into work Tuesday to find a big box at my desk. Someone wake me up, is it September, 1874 of 7200 property of Jack Straw! Wonder who will receive #1972. Very nice trunkm worth every penny, can't wait to listen.
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Since we have to tag these tunes ourselves when converting to digital mp3s does anyone know if the individual artwork for each concert will be made available? Someone earlier posted a link to the ones that were on this site as puzzles but that was only a few of them, not all 22.
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It's just that the power is out in my neighborhood from Irene and the sound of Generators echos throughout... I want to wait for nothing but me and the crickets before I give a listen to ANY of it... The packaging is nice... Thank you for the warning about the weight of the books in the top of the trunk, so PLEASE open slowly and remove the books first! Otherwise, my tag name used was "J.Garcia" so it would appear that this was his trunk full of music... I must say, it's a little cheaper than I thought it would be... I thought there would be more use (or 'better' use of ) J.Garcia... like a baggage tag or something, but no, it's just typed on a sticker that adhears to the front of the Trunk... Again, it's the MUSIC that I paid for in it's pristine quality, so I got what I paid for... it also comes with TWO GREAT books... which I have thumbed through (in the blackout! under a Flashlight!) so, without giving this a listen, I cannot tell you much more... Nothin' left to do but :-) :-) :-)
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I also got an email saying my credit card was no good. I updated this card last month, yet I still get this email. And I tried to get hold of a rep last night and gave up after waiting for 55 minutes on hold. Getting this box is like pulling teeth.
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The box is very nice, the books are very nice. But whomever among you out there wondering if the all the music edition is worth it, I actually say unequivocally this is essential to your collection and you should scrape together the money for it. The sound is insane. I am just getting through the first set of 4/7/72, and I have to say the highlights so far are a Greatest Story opener that stampedes out of the gate, the China Rider where Phil, now suddenly much more up front and articulated in the mix as Bob and Jerry, jumps in with just brilliant contrapuntal melodies to Jerry and Bob, this one smokes, and Loser. Now listening to Playin'. The sound on these discs is just sooo goos, and the band at this point in time was just at the top of their game. I'm not sure if I've heard anything I like better from this group, but of course I was always a huge Eurpoe 72 fan. But it really is just brilliant playing now brought to life with these incredible recordings. Box or no box, books or no books, worth every penny.
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13 years 11 months
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It would be nice if the website had 600x600 versions of all the covers (for all releases, not just E72). Once I get my E72 box I'll be scanning them all. I have 300dpi scans for most other GD CD releases for use in my iTunes library.
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Once again dead.net customer service drops the ball...I called yesterday to check my status as I had not seen my card charged...the guy on the line told me my box had shipped and I would see it this Friday...then I received an email stating my card didn't go through...huh? so I called ups only to find out the box is being shipped to a totally different address than mine...I updated my card in february at customer service as my original card was comprimised shortly after I bought the box...they said everything was updated...these guys are truly incompetent! By the way, the automated message on cal dead has got to be the most annoying thing ever!
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The first time I called the "customer service rep" didn't even ask for my order number. So my wife called and got someone who actually had the brain to ask for an order number. And yes, that automated message (which turns up every 75 seconds) is a piece of crap. And I was also told my card was updated when I called earlier this month. Guess what, it wasn't.
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#1389 - opening it now ! this is officially the coolest f'ing box sets ever made!
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Just got off the phone with Cust Service. Mine shipped yesterday and is scheduled for delivery today. The package originates from Taylor, Pa which is only about 120 miles from me. It shipped yesterday. Mine was not one of the personalized one's curious to see how far away from the personalized ones I fell. Good Luck for everyone waiting. Mine
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and WOW - this is HUGE! The packaging is nicely done. Gonna start listening................now.
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Wow...I'm really sorry to hear about those who've had difficulties with this order, because I've had nothing but good experiences. After the snafu in January, I had to have my reservation code reset, which happened without a hitch. Last month, I had to update my credit card info, and the guy in custserv was able to find my order quickly (using only my last name) and make the change. Even though I got no email saying the box was shipped (and my cc company doesn't show pre-auths online), it arrived today and looks beautiful! Now...it's just after noon, and I have the rest of the day to listen!! Thanks to all at dead.net!
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First time post, wanted to pass along what I know... No shipping confirmation, so I called this AM and customer service rep told me it shipped Friday 8/26. She gave me a tracking number, and said it will arrive Thursday 9/1. Checked UPS and confirmed--it is en route to Sacramento! So I will be greeted with the much anticipated box set when I return Saturday from Disneyland with my family. At that point I will truly enter The Magic Kingdom!
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I just received mine from UPS and I am still stunned at the workmanship that went into this steamer trunk. While I haven't a chance to play any of the 73 CD's, I just had to write about the packaging. WOW does not begin to describe it. Both books look to be incredible as well. So glad this upcoming weekend is a holiday weekend...tons of CD's to listen to and books to read...yeeehaw! Excellent job Dead.net and Rhino :-)
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My UPS driver came to my workplace today like he does everyday and this time he says, "I think this package is hobby related". I nearly creamed my pants right then and there. Sure enough, the beast had arrived and its beautiful. Hats off to all involved with the packaging and music. First class--job well done. I almost didn't get this because I failed to complete my order the first time I received my original code. I ended up with a second chance because someone else screwed up and I am of course...GRATEFUL! Looks great, sounds even better. Thank you Rhino & Grateful Dead Productions!!!
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Thanks to everyone who helped bring this project to life, especially Rhino, David Lemieux, Jeff Norman and, obviously, the Grateful Dead. The box is beautiful and, above all else, the music sounds spectacular. It'll take me (and everyone, I'm guessing) awhile to digest it all, but I'm looking forward to it. Thanks again.
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Also just received mine. I never got a shipping confirmation either and my credit card has not yet been charged. There was a hold last week then that was removed. 1009/7200
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17 years 4 months
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Can anyone tell me where the limited number is supposed to be?
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13 years 11 months
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that includes #### of 7200 per pictures that I have seen not sure if the non-personalized sets are different
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16 years 1 month
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Nice to see both of my orders showed up today in Minnesota from the PA facility. This ordering process has truly been " A Long Strange Trip". 1167&1168/7200! Best Wishes-Jimmy
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best line so far on the set: please clear the aisles, cause "the cops dont have enough room to dance" - Sam Cutler
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Great cover art scans, thanks for taking the time to scan and post them.
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still a bummer on my end - Dead.Net cannot handle the fact that I changed my credit card between Jan and now - they take the new numbers, then send an email a couple hours later saying "cannot bill". How could something so simple be so hard for them? I don't get it.
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I'm purposely not reading the last page or two of comments cause I was just informed by my wife that I have a big package. In the mail I mean! Get yer mind outta the gutter. I am supremely geeked beyond manage-ability. The next 3 hours of work are gonna be a bitch.
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17 years 4 months
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I like others had to change my cc that I gave with my original order. There was a security problem with a merchant so my bank shut my original card down. When we got the email in July, I called an made the change to a different card. On 8/23, I saw that I still did not have an authrization on my card, so I called to make sure that when I gave the new card all went through ok. The CS rep I spoke with on the 23rd was the same one who took my new card number. He even went so far as to read me the last 4 digits of my card and my expiration date. So, today, with still no authorization or charge, I called again. I spoke with Sarah, she said that since I have one of the DN order numbers, she would have to email someone higher up to get the status of my order. She said she would call me back when she found out anything. I of course was skepitcal of this, but she promised she would. Low and behold, she did call me back, kudos to sarah for doing a great job. It turns out that the person higher up said my card was not valid. If you've read this far, you'll know that I checked and checked again to make sure that the new card number I gave them was good. Even though both times I checked, they said it was fine, obviously it was not. So I ended up giving Sarah the number again, and she my box should ship soon. Moral of the story, if you have seen or heard nothing on the box, and they can't give you a tracking number when you call, best check to make sure they didn't screw up your cc info.
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16 years 6 months
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You're welcome gratefuldaddy. Show 3 is now up.
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13 years 11 months
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Box arrived here in Columbus, Ohio and now my mind is in London!
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16 years 6 months
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Mine came out of the blue today. No e-mail, no tracking, no fee deducted (yet) from account. As I thought, it was more than worth the wait. Nice box/artwork, books are really cool, especially the hardback which is quite nicely done - looking forward to reading the extensive essays. Most importantly, from what little I've heard thus far, it sounds superb! Many thanks to all who put their efforts into this and thanks for having the guts to do something on this massive of a scale This will provide untold hours of enjoyment. Worth the wait and worth the dough for sure.
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13 years 11 months
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What a pleasant surprise yesterday when the box arrive. Listened to the first show this morning. What recording is excellent, the band sounds great, the boxed set is amazing. The energy is so evident in the recording. It's like looking back in time. I look forward to spending plenty of time exploring this amazing release. The CD notes are nice too. I didn't realize that the Dead were supposed to play the Rainbow. I ended up seeing them there in '81 on their last pass through before it closed. Congratulations to all involved in this amazing collection of Dead music. Thank you, thank you, thank you. This is going to be like Christmas Day for a month or more until I work my way through all this. Yeah!
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15 years 9 months
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Just opened mine. It came from Warner Music Group, Olyphant, PA -- instead of Dead Fulfillment,CA. When I saw the return address I couldn't figure out the heck it was. I thought someone must have sent something to the wrong address. And it was so heavy. I didn't remember ordering anything from Warner Music Group. I was flumixed. Then I opened the box. HOLLY F!
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17 years 4 months
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Jamming London 4/7/72 right now with my Bose headphones, China>Rider. I also never received an E-mail, no fee on my Visa, nothing. I called customer service yesterday, they told me my box had NOT shipped yet. They still are trying to pull this thing together. The UPS dude just showed up. I'm very happy with the box, very nicely done. The book is first class for sure, looking forward to some reading tonight. I'm a happy camper, been waiting since January on this day, it was a stealth delivery. Jam on my fellow Deadheads. I made a Facebook page a few months ago for this box set, please join to talk about the amazing music we will be listening too for a very long time. I posted a few good photos too. Coconut Phil, living Free. https://www.facebook.com/media/set/?set=a.2355017838308.2138109.1336055…
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15 years 9 months
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Number 0912 out of 7200. Oh! I'm a happy boy! I'm dancing around my coffee table like a freak.
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13 years 9 months
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Just received my set! 0910/7200. What an awesome set! Thank you to all involved!!!
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13 years 1 month
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hey,just got mine here in PA is really nice,though the price is ?.anyway was told i bought one of 7200 box sets but have been unable to find # anywhere on boxset.anyone know where its at on boxset.called dead.net and they said email drrhino.com and ask him.no answer.also been on hold 2nd time i called back dead.net for last 30min,which brought me here.if anyone got one of 7200 and seen.let me know.thanks
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13 years 2 months
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If you are dealing with a credit card mishap or other problems, be patient. I received an email last month verifying card info. I called to change my card and was assured my new info would be used. After receving the "Unfortunately..." email last night, I called, was on hold for over and hour. Dropped customer service a line, went to bed. Today after being on hold for an hour and 10 minutes, I finally spoke with a rep who again took my new info, apologized and assured that we were good now. He also assured me that I would be receiving the personalized set I had ordered and there will be no more problems. I have no choice but to be cautiously optimistic...What else can I do? I NEVER have complained before, but all I know is that when customer service was handled internally, I placed at LEAST 50 orders since 1991, and I had 1 problem. Dick's Picks 33 arrived late (2 months) They sent me #34 for FREE to make up for it and I never had another problem. Now that Rhino's in charge, nothing but a shameful mess.
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17 years 4 months
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I saw the E-bay thing too. There is a Road Trips # 1, Bonus CD 1 on E-bay that is already up to $52.00, amazing price for one CD, still 8 days on the auction. A few years from now one of these boxes will bring 3 grand EZ. Guess some folks are just in it for the $. I'll bet Rhino will post some too, soon they all will be gone. I'm loving mine, it's priceless to me. Coconut Phil, living Free.