Grateful Dead

dead.net the official site

Hey y'all,

Anyone else having crazy delay issues this month? I place an order back in April, it shipped next day and I had it within a week or so. This time around, placed an order on 7/18, received order confirmation, and nothing since. I've reached out to customer service twice, but still haven't received a response. I'm totally cool with delays, especially given the current global situation, I just want to make sure things haven't totally fallen through the cracks.

i ordered the shoes when they came out and they took money and gave me order confirmation but still is processing anyone else have this also?

Please help the Deadhead community get acceptable customer service from Warner Music Group. They have no phone line and one has no recourse in dealing with order problems when they do not respond on their e-mail only system. Can you use your influence for enhanced service for those ordering through Dead.net. I have received no response from their email only system other than the initial computer generated acknowledgment of receipt. My status is now Drop Error (whatever that means), Partially Shipped. The link to the tracking number on the portion of the order leads me to the shipper's site, which says no such tracking number exists. I also have no idea what is going on with the rest of my order (not shipped) and I can't get a response. And we pay for shipping! Can the Dead do something about customer service for the Dead.net Store?

I'm sorry things didn't work out as you expected. I worked in the printed T-shirt industry for 25+ years and can tell you from personal experience the size issue is not the fault of Dead.net. Independent Trading Company is the supplier of the sweatshirt, which is shipped (along with other goods) to the Printer. After printing the shirts are then 'picked & packed' i.e. distributed into their respective orders and shipped to the customer. 'Pick & Pack' can be done by the Printer or a second company, either way it should have been caught. The refund is another issue.

Not comforting to see that these issues have existed for over ten years when this post was created. It took two months to get my sweatshirt and t-shirt. When I finally got them the sizes were way off. The legend sweatshirt was supposed to be 3XL but the one I got was an XL according to Independent Trading Company's spec sheets. They made the original sweatshirt so I contacted them. The measurements were like I said for the XL not their 3XL. So the labels were wrong. Not sure if that is Dead.net's or ITC's fault. But the answer from Daniel @ dead.net is for me to pay for shipping to send this back. This is the most horrible experience I've had on the internet and I've been buying stuff online since the 90s. How long till I get my refund for my $144 sweatshirt? 3 months? Never? I really want the sweatshirt too but I can't reorder it because the same issue will likely happen. Dead.net? Never again. I will bad mouth you till I die unless you make this right.

I’m still waiting to receive my Daves Picks 33 in the U.K.

I’ve contacted dead.net who basically said that until they are allowed back to work nothing can be done (which makes sense). But I’m just worried it’s going to be something that gets forgotten about

The June '76 box has finally found its way to me. :) Now its time to dive into this great music....
After waiting for weeks, she finally arrived yesterday. She has been in Germany since March 26, 2020. Many weeks of waiting until it could be delivered by the german parcel service.

It would be great if you could do this for all affected customers so that we can find a solution that is good for everyone.

In the meantime I have received at least one of my orders (Get Shown The Light (All Music Edition)). For me it turned out that the German parcel service (DHL) forgot to inform me (via a notification card) that a shipment had arrived for me. I hope that I will still receive the other box. The Dave's Picks Vol. 33 CD is still gone. Here too, DHL is probably responsible, which occasionally fails to inform its customers with notification cards.