Grateful Dead

But has no correlation to WMG continuous lack of professionalism or ethics.
It’s not the carriers fault if they don’t receive it to ship…
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Over the last almost two weeks, we finally received a few promising customer service reply’s stating that our box was (for whatever not given reason) still not shipped and that it would NOW be expedited and notice given upon shipment.
5 more days have gone by since last assurance, and still no notification, box etc…
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Why so much worry?
It appears most everyone has received theirs except some of our friends across the pound. That, along with site listing ever dwindling supply is causing undue stress/contempt and once again ruining what should have a been an extremely positive, enjoyable GD experience.
This seems to get worse every year instead of better, why?
They certainly had no problem charging our CC months ago and getting paid….

Just wanted to offer some data in support of expanding the options for shipping services at checkout. A preliminary inquiry into the efficacy of shipping carriers yielded the following general results:
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UPS: Ranks 1st in on-time Ground reliability with a reliability rate of 96%
FedEx: Ranks 2nd at 95%, also with superior overnight service
USPS Priority: Ranks 3rd at 94% reliability
USPS: Ranks 4th at 89% reliability of on-time delivery for standard ground/retail
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Pitney Bowes offers a general, detailed comparison review of services in: "USPS vs UPS vs FedEx: How You Can Get the Best Shipping Rates"
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Regarding business services, Rush Order offers a breakdown of services in a quick comparison table with pros and cons of each in "UPS vs USPS vs FedEx: 2026 Cost Comparison & Performance Data"
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UPS leads business reliability performance with an on-time delivery rate of 97.2% to 97.6%, outperforming FedEx (95.3% to 96.1%) and USPS (94.1% to 94.2%)

Any chance of adding a variety of shipping options and allowing the customer to choose, and pay accordingly, for their choice?

Is it the deliverers fault if it’s not shipped at all, or if no notification is given ?
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The easy solution is to give the consumer the choice at time of purchase
Like BITD, you could chose how to ship, depending on the costumers need, by simply clicking on appropriate method, and at a premium if necessary.
At check out, you click on shipping option, it shows the price, and you confirm at final check out. If it could be achieved back then, with new technologies it should be even easier to set up now.
Since our location fosters a convoluted confusing situation, we would gladly pay additional shipping in order to ensure the product is delivered correctly, thereby alleviating unnecessary stress, hassles, and affecting the enjoyment of the product.
It would save the seller having to rectify so many problems, and perhaps even provide additional revenue instead.
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New Fish
Many of us have been suggesting, bitching, moaning and howling at the moon about this for a long time.
The hybrid method usually works pretty well for DaPs, but for everything else, the ability to simply choose the correct method at shipping seems like a no brainer?

I think the culprits in the Shipping Blues are the delivery services, not dead daht net.
They send it out into the ether and then it is up to the shippers to bring it to the customer. the shippers are the ones who send it to NYC then to Chicago to be stored for a week and then to LA, and finally sent to Vermont.
Luckily, I have never had to sing the Shipping Blues.
I hope I never have to.

Hi! I'm new to the site and very grateful to be here! I joined just in time to witness the release and shipment of the Summer Magic '85 20 CD set. As days passed, there was a growing deluge of shipping delays, misinformation, no information and changing information from carriers reported by a large group of very discontented customers, and I understand that this is in no way an isolated incident. I honestly have never witnessed such an inordinate amount of total chaos in a shipping situation by such a large and well-respected organization.
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I am well aware that shipping services have declined in many ways during the past few years and that this decline is the majority of the problem. But there are two strategies that stand out for me that are within your control, and they were pointed out repeatedly by customers on some of the threads, so I felt inspired to share them here for your consideration:
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1.) Offer expedited shipping.
As I understand it, you cryptically don't offer it now and it goes a long way towards ensuring shipments arrive in a timely manner. Customers are literally begging for it.
2.) Consider the reality of shipping delays when deciding how early to ship product to meet the release date. Product may need to be shipped earlier to factor in the reality of today's delayed service.
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The customer base here would be so incredibly grateful to see these two things take place, myself included, as I am just beginning my journey here. Thank you, respectfully and sincerely.

There is an inordinate amount of ongoing discontent, glitches and chaos surrounding shipping going on. It is obvious that a lot of it is rooted in the shipping carriers. Can anything be done on this end in the future to mediate it in some way and help?

Tried the coupon today & no dice. Emailed customer service such as it is & not holding my breath. It works on the Lyceum ‘72 vinyl, so it’s not a max-price thing.
And it is no longer a pre order. Just baffled.

Any help?

Thanks Marye.
I tried Jonathan's suggestion and it didn't work - maybe I didn't do it correctly?
I can go back intime in any forum anywhere but I cant go back in my open Personal Messages.
Thanks for all of your help.

Automaticslim (John)

Is this the right place to ask “what can I use the coupon for?” Today is my birthday (me & Mickey) & I received the yearly coupon email from Dead dot net. Went to try it on the new box set. No luck.
I figure maybe that’s because it’s a preorder, so I try the new Dave’s Picks. Also a no-go.
I checked the email & there are no restrictions listed, but I can’t get it to work on anything.
Thoughts? Suggestions? I am sincerely appreciative of the generosity, but it won’t do me any good if I can’t use it on anything in the store.

Thanks!

EDIT - I just now tried it with the MSG box (how is that still available?) and it worked there. So I’ll wait a week until the Summer ‘85 box is officially released & update then.