• January 19, 2011
    https://www.dead.net/features/europe-72/holy-s-it%E2%80%99s-complete-europe-%E2%80%9972-box-over-60-discs
    Holy S#%*! It’s the COMPLETE Europe ’72 Box! On Over 60 Discs!

    $450.00
    Europe '72:
    The Complete Recordings


    Hey now! Due to overwhelming demand, surprising even those of us with huge faith in the Europe '72 project, the entire limited edition run of 7,200 boxed sets has sold out in less than 4 days. We thank you beyond words for your support and belief in this unprecedented and wonderful release.

    After lengthy discussions, we've decided we don't want to deprive anyone of this music, some of the finest the Grateful Dead ever performed. Of course, we're keeping to our promise that the boxed set and all of its accouterments will not be made available beyond these 7,200 boxed sets (and wait until you see the case in which the music is housed, the hard-bound coffee-table book, plus all of the other cool surprises we've been unearthing!). But, we're going to offer just the music, all 22 shows, more than 60 CDs, more than 70 hours of music, each show housed in its own packaging, for the same price as the boxed set, $450 including domestic shipping. Although perhaps not as cool as the boxed set, the bottom line is that the most important aspect of Europe '72: The Complete Recordings is going to be made available to all, the music.


    - David Lemieux


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    Because you dared dream this might happen one day… Because you went down to the Gypsy Woman and offered up your first-born to try to make it happen… Because there are enough passionate Dead Heads at Rhino/GD who thought it might be cool for this to happen… It’s happening! Coming in September is a gargantuan, beautifully designed EUROPE ’72 MEGA-BOX SET containing ALL 22 SHOWS of what is arguably the greatest tour the Grateful Dead ever played, on a whopping 60+ DISCS (over 70 hours of music!). Bet you didn’t see that comin’!

    Really, at this point we probably don’t need to lay on too much hype about how wonderful the music is: Chances are, if you’re even considering buying a copy of this stunning box, you already know how amazing the Dead’s tour of Europe in April and May of 1972 was. To review briefly, though, the Dead’s first tour outside of North America took them to all sorts of historic and unusual venues in England, Denmark, West Germany, France, Holland and even tiny Luxembourg. Many members of the Dead “family” came along on what was really an extended working vacation that was designed to both expose the Dead to new audiences and also reward the band for their unlikely conquest of America during the preceding two years. As a hedge against the costs of the nearly two-month trip, the Dead’s label, Warner Bros., paid for the band to lug around a 16-track recorder to capture the entire tour… and we’re glad they did!

    This was a band at the top of its game, still ascending in the wake of three straight hit albums — Workingman’s Dead, American Beauty and the live Grateful Dead (“Skull & Roses”). It had been a year since the lineup had gone to its single-drummer configuration, six months since Keith Godchaux had been broken in as the group’s exceptional pianist, and this marked the first tour to feature Donna Godchaux as a member of the touring band. There was a ton on new, unreleased material that came into the repertoire in the fall of ’71 (after “Skull & Roses” was out) and during the spring of ’72, including “Tennessee Jed,” “Jack Straw,” “Mexicali Blues,” “He’s Gone,” “Comes A Time,” “Ramble on Rose,” “One More Saturday Night,” “Black-Throated Wind,” “Looks Like Rain” and Pigpen’s “Chinatown Shuffle,” “The Stranger (Two Souls in Communion)” and “Mr. Charlie.” (Sadly, this was Pigpen’s final tour.) All those future classics were interspersed with songs from the aforementioned “hit” albums—such as “Uncle John’s Band,” “Brokedown Palace,” “Cumberland Blues,” “Casey Jones,” “Sugar Magnolia,” “Bertha,” “Not Fade Away,” et al — and then were topped off by loads of big jamming numbers — the Europe ’72 tour produced spectacular versions of “Dark Star,” “The Other One” “Playing in the Band,” “Truckin’,” “China Cat Sunflower” > “I Know You Rider,” “Good Lovin’,” “Lovelight” and even the early Pig chestnut “Caution.” And that’s leaving out a truckload of other tunes, too! There wasn’t a clunker show in the bunch, and many are acknowledged today as classics. No doubt you already have some favorites.

    Through the years, there have been a few releases of material from the Europe tour—starting with the 3-album Europe ’72 which knocked our socks off in the fall of that year, and followed many years later by material from a pair of German shows and the fantastic 4-CD Stepping Out, culled from the group’s eight shows in England. Incredibly, though, only one full show from the tour has come out previously: the excellent 4/24 concert in Dusseldorf, Germany, released as Rockin’ the Rhein in 2004.

    Until now, that is. Jeffrey Norman, who has been the primary mixer of Dead archival multi-track material for the past 15 years (Fillmore West ’69, Ladies and Gentlemen…, Rockin’ the Rhein, Nightfall of Diamonds, etc.) has spent many months toiling over the 16-track masters from the tour, and will continue working on the mixes through the Winter and Spring, employing the high-tech Plangent Processes transfer and restoration tools, trying to get every show to sound “just exactly perfect” (as Bob Weir says) for this release. You might think you’ve heard that intense “Dark Star” > “Sugar Mag” > “Caution” from Copenhagen, but I guarantee you’ve never heard it sound this alive! Mastering to HDCD specs is two-time Grammy-winning engineer David Glasser of Airshow Mastering. Needless to say, all the songs that turned up on previous Europe compilations will be appear in their proper show contexts, and in the case of songs from the Europe ’72 album, without overdubs that were added later (where possible).

    The packaging is, as you might expect, first rate. Each show is its own Digipak, with its own liner notes by top Dead scholars (including David Gans, Steve Silberman, and Nicholas Meriwether) and attendees of some of the concerts, and many never-before-seen photos. Additionally, there is an enormous book worthy of coffee table treatment featuring hundreds more photos and a comprehensive essay by yours truly (Blair Jackson). The box will also contain other memorabilia and ephemera from the tour.

    A rough sketch of the potential packaging.
    Check back soon for more product images.

    At $450, this clearly will not be a box for everyone. In fact, this individually numbered boxed set will be limited to orders placed with a maximum of 7,200 boxes produced. As a special bonus, the first 3,000 orders will receive a personalized copy. Due to the huge manufacturing costs (wait 'til you see it! We're doing something unlike any other boxed set release ever! It's exceptional!!), we need to hit 3,000 sales before we even go into production. If we don't reach 3,000 by April 1st, the boxed set won't be able to happen. This isn't a gun-to-your-head sales pitch. Rather, we want to be open with you about the realities of this release's massive scope and ambition.

    -->

    So dig deep, raid the penny jar, take a weekend job at Jack-in-the-Box, beg your kindly ol’ grandma for some of your inheritance early… Yes, it’s an extravagance, but jeez, you (or your loved one) deserve it! This is way cool.

    26589
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$450.00
Europe '72:
The Complete Recordings


Hey now! Due to overwhelming demand, surprising even those of us with huge faith in the Europe '72 project, the entire limited edition run of 7,200 boxed sets has sold out in less than 4 days. We thank you beyond words for your support and belief in this unprecedented and wonderful release.

After lengthy discussions, we've decided we don't want to deprive anyone of this music, some of the finest the Grateful Dead ever performed. Of course, we're keeping to our promise that the boxed set and all of its accouterments will not be made available beyond these 7,200 boxed sets (and wait until you see the case in which the music is housed, the hard-bound coffee-table book, plus all of the other cool surprises we've been unearthing!). But, we're going to offer just the music, all 22 shows, more than 60 CDs, more than 70 hours of music, each show housed in its own packaging, for the same price as the boxed set, $450 including domestic shipping. Although perhaps not as cool as the boxed set, the bottom line is that the most important aspect of Europe '72: The Complete Recordings is going to be made available to all, the music.


- David Lemieux


Because you dared dream this might happen one day… Because you went down to the Gypsy Woman and offered up your first-born to try to make it happen… Because there are enough passionate Dead Heads at Rhino/GD who thought it might be cool for this to happen… It’s happening! Coming in September is a gargantuan, beautifully designed EUROPE ’72 MEGA-BOX SET containing ALL 22 SHOWS of what is arguably the greatest tour the Grateful Dead ever played, on a whopping 60+ DISCS (over 70 hours of music!). Bet you didn’t see that comin’!

Really, at this point we probably don’t need to lay on too much hype about how wonderful the music is: Chances are, if you’re even considering buying a copy of this stunning box, you already know how amazing the Dead’s tour of Europe in April and May of 1972 was. To review briefly, though, the Dead’s first tour outside of North America took them to all sorts of historic and unusual venues in England, Denmark, West Germany, France, Holland and even tiny Luxembourg. Many members of the Dead “family” came along on what was really an extended working vacation that was designed to both expose the Dead to new audiences and also reward the band for their unlikely conquest of America during the preceding two years. As a hedge against the costs of the nearly two-month trip, the Dead’s label, Warner Bros., paid for the band to lug around a 16-track recorder to capture the entire tour… and we’re glad they did!

This was a band at the top of its game, still ascending in the wake of three straight hit albums — Workingman’s Dead, American Beauty and the live Grateful Dead (“Skull & Roses”). It had been a year since the lineup had gone to its single-drummer configuration, six months since Keith Godchaux had been broken in as the group’s exceptional pianist, and this marked the first tour to feature Donna Godchaux as a member of the touring band. There was a ton on new, unreleased material that came into the repertoire in the fall of ’71 (after “Skull & Roses” was out) and during the spring of ’72, including “Tennessee Jed,” “Jack Straw,” “Mexicali Blues,” “He’s Gone,” “Comes A Time,” “Ramble on Rose,” “One More Saturday Night,” “Black-Throated Wind,” “Looks Like Rain” and Pigpen’s “Chinatown Shuffle,” “The Stranger (Two Souls in Communion)” and “Mr. Charlie.” (Sadly, this was Pigpen’s final tour.) All those future classics were interspersed with songs from the aforementioned “hit” albums—such as “Uncle John’s Band,” “Brokedown Palace,” “Cumberland Blues,” “Casey Jones,” “Sugar Magnolia,” “Bertha,” “Not Fade Away,” et al — and then were topped off by loads of big jamming numbers — the Europe ’72 tour produced spectacular versions of “Dark Star,” “The Other One” “Playing in the Band,” “Truckin’,” “China Cat Sunflower” > “I Know You Rider,” “Good Lovin’,” “Lovelight” and even the early Pig chestnut “Caution.” And that’s leaving out a truckload of other tunes, too! There wasn’t a clunker show in the bunch, and many are acknowledged today as classics. No doubt you already have some favorites.

Through the years, there have been a few releases of material from the Europe tour—starting with the 3-album Europe ’72 which knocked our socks off in the fall of that year, and followed many years later by material from a pair of German shows and the fantastic 4-CD Stepping Out, culled from the group’s eight shows in England. Incredibly, though, only one full show from the tour has come out previously: the excellent 4/24 concert in Dusseldorf, Germany, released as Rockin’ the Rhein in 2004.

Until now, that is. Jeffrey Norman, who has been the primary mixer of Dead archival multi-track material for the past 15 years (Fillmore West ’69, Ladies and Gentlemen…, Rockin’ the Rhein, Nightfall of Diamonds, etc.) has spent many months toiling over the 16-track masters from the tour, and will continue working on the mixes through the Winter and Spring, employing the high-tech Plangent Processes transfer and restoration tools, trying to get every show to sound “just exactly perfect” (as Bob Weir says) for this release. You might think you’ve heard that intense “Dark Star” > “Sugar Mag” > “Caution” from Copenhagen, but I guarantee you’ve never heard it sound this alive! Mastering to HDCD specs is two-time Grammy-winning engineer David Glasser of Airshow Mastering. Needless to say, all the songs that turned up on previous Europe compilations will be appear in their proper show contexts, and in the case of songs from the Europe ’72 album, without overdubs that were added later (where possible).

So dig deep, raid the penny jar, take a weekend job at Jack-in-the-Box, beg your kindly ol’ grandma for some of your inheritance early… Yes, it’s an extravagance, but jeez, you (or your loved one) deserve it! This is way cool.

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Finally hearing Jerry let go a little on Cumberland. Pig has been his usual raving self throughout this tour. Now, I've never heard Europe played song for song in it's entirety so this is all fresh for me. At Tivoli, where they do that Good Lovin'>Caution>Who Do You Love>Caution>Good Lovin' it's great, but Pig blasts through one chorus of Who Do You Love in about 30 seconds in the middle there. It's all good but wish he could of took a little time. About the way the engineers mixed these recordings: I'm still not happy but the more I listen the more I hear a consistency. Night to night and venue to venue didn't seem to make a big difference on this tour. It's like they were playing in a cosmic time warp. So, I'm trying to listen to it in that way before the final report card comes in.
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I got one of the first orders in, a DN order number and the hotline cannot tell me anything about it, except that "it should ship by next Friday." They keep telling me that every week, ARGHHHHHHHH! bret
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I am near SF too. A friend of mine 20 minutes away already got his 3 weeks ago! They cannot even tell me anything about my order because it was one of the very first orders, a DN order number. Arghhhhhhhh!!!
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After listening for hours to several different shows and discs, there is a distinct difference in the first two shows at the pool hall over the others, the mix settles down considerably after the first shows and sounds much fuller and richer as the tour goes on. Perhaps it is the venue, perhaps the actual recording engineer on site got better as the tour went on, perhaps the remix was done differently after these first two shows, or perhaps I have defective discs. Not sure which it is, but I also have noticed slight digi skips on a few discs, most noticeably on the 5-4 Paris show, disc 2 Jack Straw skips all over the place. All in all, with exception of the first two London shows, this sounds much better than originally stated, that being said, there is still an issue in my mind about these cheap sleeves, they rip even if you squeeze them in the middle, most of the discs are jammed all the way into the compartment, making them even harder to get out, ripped sleeves, 4, especially the 4 discs sets, real hard to get the discs out without damage. I have decided to keep this set, but now with the individual shows being released, it's really not what was advertised, now is it. Look at all the rest of the knick nacks that have come out now, magnets, stickers, t-shirts, but we who put up the original cost of this release, (yes, without our 7200 pre orders, this wouldn't even be here) don't get any of that, even when it was implied that we would. I will stick with my original comment, I will never buy from Rhino again, sight unseen or unheard, these corporate fools are not at all what the Grateful Dead was all about. My credit card has still not been charged, I will continue listening, making a list of defective discs and contact customer service to see what will happen next, but I got a feeling it's gonna take a while to get replacement discs, if we ever do. Maybe the way to go is for us to put a hold on our credit cards until this whole mess is sorted out. Obviously money talks with rhino, lets all talk in their language.
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Thanks for pointing out some of the defective discs, especially the 5/4/72 d2. I have not received my order, yet. I will keep all this in mind when I'm listening to my set. Have you tried playing the problem discs on other players to see it the disc really is defective?
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Just about every disc I played skipped. Cleaned the player. It has realively low hours on it. Still the same. So I got a second SACD player out, identical to the one I was using. It was never used, still in the box. I unboxed it and the discs still skip all over. I tried a third and fourth player and they were ok except one set. I EAC tested each track and no problems came up. So I don't think the 2 players like these discs much. I went out today and bought a straight Cd player and so far they have been playing fine...Ironically these are the only discs out of my 5000+ Cd and SACD collection that ever wouldn't track up on this player, go figure. My friend has had no problems with his set and I'm not reading much on a few other Deadcentric sites that I'm on. I would try another player also. Who knows why. Maybe the plant they were manufactured in or whatever other gremlins it didn't like! So I'm keeping my fingers crossed that my problems are over now!
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Are you sure that's not Billy's cymbal? I can see how in parts it could be mistaken for skipping. Nothing's lost in the vocal so it's clearly not skipping on my copy. P.S. Cool! Brought in the captcha...
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It has arrived at my French hideaway. What a saga! No number or personalisation despite being one of the very first orders. Not sure I have the energy to chase that. But the box looks great, I love the book and the first show sounds fantastic to these ears. Thanks to all have helped and supported, especially Marye and CJ What other fans would have put up with such a catalogue of foul ups? The much vaunted Grateful Dead business model has been tarnished. Should we be proud of our tolerance or ashamed of our stupidity? I don't know ..I am just so glad to be able to hear these shows that a forgiving mood is unavoidable. If Rhino ever attempts such a venture again ( and I hope they do) perhaps they should bear in mind the words of our Pigpen Get it right, do it nice If you make a mistake pay for it twice CB
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Thanks everyone for their input ie... skips etc... I have an old Nak cd player purchased in 91 that I am going to hook up and see if the quality is better and if the skips disappear, will try and get to that today and will let you all know what I find. Does anyone else think that it is strange that in 2011 I have to pull out a 20 yr old cd player to experience these discs in all their sonic glory? Can anyone explain that? You know, I wanted to go back in time, but I didn't think that I would have to stop in 91 to pick up a player to make it possible. If these are really HDCDs, why won't they play correctly on a new player, or your computer, or anything else that was made this century? Maybe we could get some insight from the creators, if they can find time in their schedules to address some of these concerns/problems. Somewhere it was asked which shows were the ones to cop individually, here's a few that I personally think are outstanding: 4-24- Dusseldorf Disc 3 Dark Star goes out of this world, then returns to destroy young German minds 5 stars 4-29- Hamburg Disc 3 another outstanding Dark Star, sounds like WWIII, bombs dropping all over 5 stars 5-4- Paris Disc 3 Dark Star explodes, shimmers, spins, returns viva la France 5 stars 5-11- Rotterdam Disc 3 Holland, windmills, hashish and liquid sunshine, over 40 mins of pure bliss 5 stars 5-23- disc 2 a shorter Dark Star with a beautiful Morning Dew following, 5 stars 5-25-disc 3 what can you say, Unkle John's Band, Wharf Rat, Dark Star, Sugar Magnolia>Sunshine Daydream, I'm sure it was this nite. 5 stars None of these discs skip and the sound on them is excellent. I'm sure there's more greatness here, but so far, these are all wonderful. Still a lot more to listen to, still have all of The Other One's to experience, got to find time, I need more time, there's never enough time. I would love to listen to these in the same state of mind that the band was in, the acid was so good DeeGee was hiding under Keith's piano, but unless we invent that time machine, I don't see that happening, but, it's nice to dream :) If it's all about the music, then they did an ok job, if it's about anything else about this box, they did a crappy job. Rhino, learn from your mistakes, make it right, do it now and all will be forgiven, (well, most all) I can't forgive the fact that you will always be a money orientated corporate greed machine.
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...in Vol 18 Kongresshall. Otherwise I'm enjoying the hell out of this band practicing their new material while on vacation in Europe.
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So, as we continue our European adventure, many issues arise.1) Sound quality and disc errors - none so far 2) Box Numbers - received an e-mail on 9/7 (today is 10/6) that it would be in the mail but still no sign and the CSline is full of "Europe '72 order" calls 3) Europe '72 awarded Gold Record Status - Presentation at Greek Theatre in LA on 10/5/11 - absent Mickey and Billy and Donna Still I dig the music especially the Pigpen tunes Chubba Chubba
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Hi everyone. I got this email on the 14/9 "Your order is preparing to ship. Please allow extra time seeing as this is an international order, and you should receive an email with a tracking number once it leaves the warehouse. Thank you for your patience." Does this mean they have taken my money? I realise I live in Australia, but the wait has been ridiculous.
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"This is way cool!" Indeed it is.My box was on the doorstep when I got home late Wednesday afternoon. Right now I'm going thru some of the noted "problem discs" and I find no problems with these discs, so far. I really like this new hardback essay book and the reprint of "The Book Of The Dead" is neat, too. The case is good, but could have been better. The disc sleeves are a bit if a problem, they just seem a bit too small. The discs fit in, OK, but pulling them out is not that easy, I already ripped 3 sleeves at the folds, but only minor tears. There is a trick to extracting discs from the sleeves - just be careful & hold the sleeves facing up or down, depending if you want to remove or re-insert the discs. The audio mixes are great with the 5/11 show being the best & cleanest sounding show and 5/7 show being the roughest and "dirtiest" sounding show. Overall, the mixes are very good, but are not quite refined as they really could be. But, it was clearly stated that the overall sound would have this live roughness to it, and each show would be sounding a bit different. And I like it A GREAT BIG THANK YOU TO JEFF NORMAN! And to all who contributed their talents to this project, THANK YOU VERY MUCH!
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I have just finished the E72 Box Set. I have he usual problems people have mentioned:One of the discs malfunctioned in Vol.17. About half the cheesy CD covers ripped at the corner. There were variations in the mixing of the tracks This sounded like a band that was rehearsing new material in some nontraditional venues, for them. Now, listening to 22 separate versions of Black-Throated wind can be a bit tedious, and the adventurous side of the band is not really full throttle. Still, there is that '72 energy here that is just unmistaken. Having said that, the product itself could have been a lot more solidly made and with a few extras. They sold a ton of "music only" editions and individual shows, They could have delivered up a superior product on the scale of the Warlocks 89 box. I am sorely tempted to return this based on the shoddy production principles but like the music too much and will give them a fair chance to correct the problem. But back it goes if I get a "stupid" run around. .
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That whole notion was obviously a joke. How can you promise so much and not deliver on the promise? They bank on the fact that you are so happy to get the cds that you will over look all the other flaws. I suppose that works for some...
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After listening for decades to that 2 track bad beginning (the first 90 seconds or so) mix of Playing In The Band, finally we get to hear a proper mix of this song. I really like this mix from the 16 track tape way, way better. Thank you very much, Jeffery Norman!
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I received my baggage inspection sticker in today's post. For those who concern themselves with such details, it is customs ticket # 3859. For all the negativity on this forum topic and also on the all music edition posts, I guess you're either on the europe bus or you're off the bus.
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How do?First off let me make this clear. I am not a neurosugeon, but I have excellent fine motor control. I am having a nightmarish time it is trying to get the discs out without damaging the cases. How the heck do you get disc one out of each set? Am I right? I own tons of cds and have never had such a hard time just trying to take a disc out of a case. Really. This is quite frustrating......what happened in the design room? Who okayed these cases after it was discovered that they were too small? Dead.net should understand that it is very poor business to: 1. Release a music set promising limited pressing, then in immediate succession release the exact same music set in 2 different issue deals. 2. Not include items promised in the original sales pitch when the deal was sealed without any warning. 3. Issue a set using sub-par materials. I love the Grateful Dead's music, but am underwhelmed with the tomfoolery surrounding this release. I hope this message gets to the right people. I am going to go back to trying to get this darn thing out of the case without ripping the $25 case apart. I hope all the cds play ok, so far so good for me after the first two shows. .....I don't trust to nothin' but I know it come out right.
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I have fashioned an excellent and non damaging disc puller from the soft plastic strip to which are normally attached 12 Size 8 Plasplugs. It works a treat.
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What is this soft plastic strip to which are normally attached 12 Size 8 Plasplugs that you speak of?
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On the dispute form from the credit card company: Describe in detail the problem and how it was defective : One of the discs in the set of 63 is defective. The protective covers are very poor quality and more than half of them are ripped and need to be replaced (replaced with better quality covers would be appropriate). The advertizing for this product included "ephemera" and no ephemera was provided. I hate to have to take it to this length but when something screws up in the store it seems like it takes forever to fix it, if it ever gets fixed at all. What galls me about this particular purchase was the big hype and the very disappointing product that came out the other end of the pipeline. There was no huge hurry and some production and quality control was definitely in order here. Another month, more or less, to wait would have been worth it. It seems as if different products are designed and made in different ways according to the genesis of the idea. I never heard of that model for running a business. ~ Old hippies never fall, they just keep on tripping ~
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Okay, I was one of the first 3,000 folks to jump on the bus - and my personalization was to be "wharf rat" - i finally got my set - and my box number is 3608/7200 - with the personalization "grateful dead europe 72" - Rhino tells me that i was one of the first 3,000 - and they'll send me a sticker that says "wharf rat" - but the numbers were chosen randomly - and mine is 3608/7200 - and that I should not have expected a number between 1/3000 out of 7200 - only a personal note printed on the sticker. Did anyone else experience this too?
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sfwharfrat, your personalized box number 3608 suggests than more than 600 of the original orders were either cancelled or not seen through - which is quite possible. That you got an "unpersonal" personalization is really rather strange and inexplicable, but at least you got a sticker!
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i was one of the original 3,000 - and never canceled my order. if 600+ folks cancelled - i would still be considered one of the first 3K - i was never bumped up. also- everyone got a sticker, all 7200 folks - i just wonder why the first 3,000 numbers out of 7,200 were not peronslized - and the numbers were merely chosen at random - which means that there are folks out there who could have a non personalized edition and still have a number under 3k/7200. - which would look like to most folks that they have one of the first 3K. when it's all said and done i'm still digging the music. i listened to much of the tour while travelling the west on the latest fall furthur tour. great stuff.
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I've got 2923/7200 deluxe box set. In replying to frogfog's recent post.
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11 years 11 months
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I too, have been thinking about disputing this purchase for about the same reasons as Lama, except I have Ten (that's right 10) discs that I have requested replacements on plus 4 sleeves that ripped when touched. My personal number came in below 1500 and the personalzation that I asked for was there. It makes no sense that if the first 3000 were to be labeled with what ever you wanted on it, that some of the first orders, even tho screwed up, should still have came in with a low number and personalized.For Rhino to say that they are "random" numbers is a huge fuck up on their part, there had to be a system in place, first ordered, first numbered, I would think, and when that was interrupted by a changed address or credit card number, you got bumped to the back of the line, or in some cases, thrown into a random number grab bag to be picked out one at a time? Sounds like the whole number system crashed and this is the way that they figured out how to fix it. It's funny that that first page advertising the box set back on Jan 19th is gone and has been replaced by this one, which came about after the 4 day sell out. But, I do remember that they said the first 3000 would be "personalized" and numbered as the orders came in. So here's the 64000$ question, when you dispute a claim here at dead.net, what happens to the merchandise? Do you have to send it back? Who pays for the return shipping? Or, do you get to keep the defective merchandise and not have to pay for it? Back in the early 90's I disputed a credit card charge from the Mercantile company, it was removed from my card and the merchandise was mine to keep. If that's the case and there is ligit concerns for them not providing what was advertised and promised, which in my personal opinion there is, Rhino could take a giant hit here, not that I want to end the promise of more Grateful Dead music, but personally, I can't wait till Rhino no longer has control of this music. Lama, let us all know what happens, I have 2 weeks to dispute mine before the credit card bill is due and if there is ligit concerns recognized by a major credit card company, I'm in on the dispute and will send my box back if Rhino pays for the return shipping, or keep it if that's what they decide. Or, hopefully, they will replace bad discs and ripped sleeves and get this whole number thing right. We can only hope.
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9 years 7 months
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1. #5787 of 7200 2. I haven't had any problem (yet) removing the discs from the packaging. I put my thumb and forefingers on opposite sides of the opening and squeeze slightly on the cardboard sleeve as I pull out the disc by the edge with my other hand. Once out, the discs are NOT going back into the sleeves but into paper sleeves. I'm going to end up with the empty sleeves all back in the trunk and the truck in the shipping box, with the discs on a shelf somewhere. 2 1/2. About five minutes after posting this, I tore my first sleeve. Karma is a bitch... 3. I was just about to ask whether anyone else heard a flaw/defect at about the 1:30 mark of the Munich Dark Star, but it's playing fine here on the computer. Must be a disagreement between the disc and my car's stereo...
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50 years 8 months
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...at least 90 days and probably more, but I understand timing is the thing. You do not have to return defective merchandise unless they come up with a pre-paid postage label -- and that is if you want to be nice. MC/V (if you paid by either of those two) Association rules state the product is yours to keep if it is defective.. However, the bank will try to get you to return the product. Hey, I want to pay for my product but I want to have replacement covers for the entire set because they are all at exactly the same risk for tearing. The disc being replaced goes without saying but the ephemera I am willing to relinquish. Can "ephemera" actually be pinned down as anything? I think Rhino knows they've screwed up big-time on quality-control with this one and is monitoring the situation with special response. I think. That would be highly unusual for them. They just don't seem to care when an order screws up.
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11 years 4 months
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These forums make electric sparks go off in my brain, sometimes. I thought this thread disappeared over a month ago. When is the Dave's Picks thread gonna get started? I wanna start bitching again ;)
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12 years 7 months
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I ripped a sleeve or two but am over it. My ears are eating all this up very slowly like a good meal and loving it. The band itself took so much loving care while playing each show and I can feel the love. So precious. So much magic. I hope you get to enjoy these like I am. :) Peace
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50 years 8 months
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That sleeve or two you ripped will up in number through the years, especially if you're not able to keep every single hand out of your collection. A neat trick with deadhead friends.
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11 years 11 months
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and the charge has been removed from my card. I gave them all the details and Defective merchandise was the reason the CC company said and I will let them handle rhino, I'm done with this fiasco. Sorry deadnet and staff, I know you didn't have anything to do with this crappy product, it's all rhino, and now they can pay for it. I'm gonna stay on the bus, just not gonna buy anything from rhino, etree, keep those fine soundboards coming.
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11 years 8 months
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nor a tag/sticker, nothing, nothing but an empty promise "they would make this right" ... now they have stopped even responding to me ... take your business (if that is what you call this) and shove it rhino ... the only way to get their attention is to stop buying their stuff... the simplest law of economics ...
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9 years 7 months
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Just curious Unkle Sam. If they reversed the charges on your credit card, do you have to pay to ship the box back or is Dead.net sending a call slip for Ups or Fed Ex to collect the box when you send it back. I would imagine that they will want the defective merch back within a few days as a condition of the chargeback. If they don't, that could open the floodgate for other consumers. Keep checking your statement. Not for nothin! Let us know if anything else develops.
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11 years 11 months
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according to my credit card company, I do not have to ship or send back defective merchandise, it is mine to keep, now, if rhino wants there defective discs back, I will gladly send it to them once they send me a postage paid return slip. But, I don't have to, they sent out a defective product, I sent them the money in good faith, they sent me crap. Like I said previously, I would love to keep and pay for this box, but not until I get defective discs replaced and ripped shitty sleeves replaced, this is the only recourse that I had, I got nothing from rhino saying they would send my discs or sleeves or promised merchandise, so I canceled the charge, it's that simple. They made promises that were not kept, so, they can eat the charge. I will keep all informed as to what transpires in the coming weeks. I am not an outside instigator, I have been buying from the dead for 35 yrs, almost all music and a buttload of merchandise, but this I will not stand for. They really ain't got a leg to stand on, promises were made, they didn't fulfill them.
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50 years 8 months
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Who knows if this is the computers updating or moderation or what but a whole page of 10 posts is missing here. The posts that were there were pretty angry. Mine was to the effect that Rhino is not going to make much, if any, money on this depending on how many people decide to dispute the charge on their credit card based on defect. If they're not going to make money then they aren't going to be very responsive to solving problems. Which in turn prolongs the cycle of people being mad at them. This might continue till the end of Rhino's management contract. To me, buying any music related item from Rhino now is a crap-shoot. I predicted this, but it doesn't exactly make me Carnac The Great (Johnny Carson's prognostication character).
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13 years 3 months
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I think the comments you're looking for are not deleted, they're just in the other E72 topic, i.e. All the Music. Certainly your comment to which you refer is.
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50 years 8 months
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...yer right as usual Marye. The old braincells ain't what they used to be.
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8 years 10 months
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First post on this site. Have to admit I was a bit irritated with the people who run the dead organization over the past several months. Order my box back in mid-summer, expected delivery in august, and just receive it in november. In the interim I rec'd probably 5-6 different excuses each time i called customer service to get an update. Either no one knew what was going on or they were just making excuses up. In any event, I rec'd my shipment this past Friday and it has been joyful. I went straight to 5/4/72 and have been savoring it it repeatedly this weekend. Just wonderful. Jerry's guitar is luminous, Keith is like I've never heard him before, etc etc and even songs I've never warmed to before are flawless. All good things are worth waiting for. Only 21 more shows to go. Best to all.
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13 years 3 months
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Anyone else have this..... Aarhus 4/16 Dire Wolf @ 0:18.....Jerry's mic drops out briefly "froze __ feet underground"
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13 years 3 months
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To my ears, it sounds like a misplaced breath on JG's part, not a drop out.
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13 years 4 months
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11 shows down, 11 to go. A.MAZ.ING.
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10 years 6 months
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Some time ago I posted a comment about problems with my set - 48 (Yes 48) scratched and defective discs delivered here in England.Marye bless her, thankfully got involved when I got no joy, and informed me around 3 weeks ago that the discs were ready to ship. They havn't arrived yet so I have just asked for a shipping date and tracking number (hopefully). When something materialises I will keep you interested parties updated.
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10 years 11 months
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The music is great but the fullfillment of this purchase keeps bringing me down. I just received the personalized sticker that was not orignally included with my order and unfortunately they spelled my name wrong. Also the box is in the 7k range not the first 3k as stated when I placed my order. I guess this sums up the whole experience. With that said Marye has been helpful and when I have called the cst serv reps have been fine. The fullfillment of this order has honestly been the worst customer service experience I have ever had.I really would like to just feel good about the music and the product in general, but there has been issues with just about everything.
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12 years 2 months
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hi,just read your post. my set has alot of defects and dr rhino cant get their act together. how did you get a refund??? please help Jim
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10 years 8 months
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While I couldn't afford to buy the E72 set, my heart certainly goes out to those poor deadheads who went ahead anyway and threw it on the credit card ("Put it on the plastic and I wonder where we'll be when the bills hit.") based on that unbelievable three pages of hype written by Blair Jackson. You just knew there was going to be a lot of Fubar. Well, this one set the all-time record for Fubar with nary a word of apology to the faithful who plunked down their hard-earned cash. Rhino grossed millions of dollars from sales, whole and partial of this "limited" edition. They could have done more press runs of those digi thingies and devoted one person to inspecting incoming defectives and replacing them. Inside of this replacement package would be two more things -- another piece of ephemera. The second? A letter of apology with a peel off at the bottom with your number and personalization. Doing all of that, they still would have made millions. Instead, there was no uniform policy on anything and nobody devoted to correcting the endless errors. If you truly want your money back, mail the set back postage due and dispute the charge on your credit card. It's a shame it has to come to this.
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  • I Woke Today
    1 year 7 months ago
    Is the "All the Music Edition" still available

    besides looking at the resale sites, are the All the music edition of Europe '72 still available on the Dead website for purchase?

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    Gergg
    1 year 10 months ago
    What to hear after this

    I've been neck deep in this box for a month and its awesome. I'm pretty close to hearing the whole tour but have lost track to be honest. If I wanted to dig this deep into another batch of Dead that would represent the band's next step in their development after the 72 tour what would it be?

  • marye
    2 years 3 months ago
    alas no
    these were all snapped up years ago, though you may find someone willing to part with theirs.