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If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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Submitted by marye on Fri, 11/26/2010 - 16:39

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I checked, and I was wrong: you DO need to create a separate account for the Store. Let me know if you have problems doing this.
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Submitted by bearjg on Mon, 11/29/2010 - 16:11

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When does the subscription offer to 2011 Road Trips end? In other words, when do I have to get my payment in so I can take advantage of this offer?
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Submitted by marye on Tue, 11/30/2010 - 10:47

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on the page. And, in other news, I am told that the tracks on the bonus disc will be unique to that disc and not repeated elsewhere.
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18 years 4 months

Submitted by 3Phase on Tue, 11/30/2010 - 13:53

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Allis, I don't know if you're still 'here' but I bought the Texas Road Trips set and got the bonus disk. IIRC the second disk was a bad pressing. It looked like pretty swirly rainbow watercolors under the outer edge of the plastic and would only play the first half, then start to skip more and more until the poor CD player would completely lose the plot, give up and holler for its mama. Anyway! I called the customer service number and after one -- yes, one -- relatively brief and very polite conversation the folks shipped a new CD (not the whole set, darn it! :)) within a couple of days that was just exactly perfect. I do need to think a bit about the Road Trips subscription package but not because of any problems or concerns what-so-ever about the store or the staff. Scott
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16 years 11 months

Submitted by pegi regine on Thu, 12/02/2010 - 01:58

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Regine "Pegi", Prinzess of Hohenzollern (yeah, he wasn't lieing.It is me).Edelweiss. I am so glad to see contact from remainder of Grateful Dead in my mail. I always feel so much better when I put a Dead disc on the machine. But I haven't done it. I haven't done much of anything except keep my stepdad from dieing. Got six out of seven diabteoc wounds healed. Seems the loss of my "Baby Cats" took the heart out of me. Haven't been out to sing, haven't put a disc on to spin, haven't had music in my ears. Not except by default; an infomercial from the 60' & 70's which woke me up. Just not me anymore. Some things tear your heart out. It's happened too often. I'm exhausted. Am trying to do my new blog, http://prinzessinhohenzoller.blogspot.com but even that, I don't keep up. Except for Mannheim Steamroller found at the local Lowe's Hardware, haven't even thought about music. And before, I couldn't live a day without it. God the way things in this land are set up to destroy us. It's cheaper for them. Please keep sending the emails. I might reconnect with myself again. Love and Peace, Pegi Regine
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Submitted by Steph6 on Sun, 12/05/2010 - 21:47

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Last summer I saw this guy wearing a shirt that said Grateful Dead AARP tour on it. It had a picture of a skeleton covered in roses using a walker. It also said something like "livin on meds vitamin C and Rogaine," A play on the line from Truckin. I've been looking for this shirt ever since. It would be perfect for my uncle! If anyone knows where to get one please please let me know!
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Submitted by SimonG on Tue, 12/07/2010 - 01:37

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What happened to the chat room? Did i miss something......? Can't seem to get in.... What a drag.
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Submitted by marye on Tue, 12/07/2010 - 15:13

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short version, Gagalive, where the chat room resided, vanished without warning. We'll try to find a reasonable substitute, but the tech guys are a little swamped right now so it may take a while.
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16 years 6 months

Submitted by kenacre on Fri, 12/10/2010 - 09:39

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i'm a 30 days winner and have not been contacted is there a number i can call or e-mail addy ? "kenacre was the first person to answer correctly and will get to pick a Road Trips of their choice. You will be contacted within 5 business days with instructions on how to get your prize" many thanks
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Submitted by marye on Fri, 12/10/2010 - 18:29

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first of all check your spam folder. But if that doesn't work, send me a PM with the details and we'll straighten it out.
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Submitted by marye on Tue, 12/21/2010 - 12:22

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but I believe most of them are streaming at archive.org. You might check the Tapers Section, updated weekly with new clips chosen by David Lemieux.
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Submitted by marye on Tue, 12/21/2010 - 12:23

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the Tapers Section is here, but full streaming shows, generally speaking, are not.
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14 years 10 months

Submitted by EllenCherry on Wed, 12/22/2010 - 02:26

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Looking for a good breakdown of 'who sang what'. Which songs are always Jerry, which are always Bobby? Etc. etc. Any sort of master list you could guide me to? Any info is appreciated.
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18 years 4 months

Submitted by Gr8fulTed on Wed, 12/22/2010 - 08:12

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Here's a link to Music by Jerry, under the heading "The Band. http://www.dead.net/musicby/Jerry+Garcia Doodle around for the music by Bob, Phil, Vince and Brent. I see "Passenger" is listed under Phil, although Donna, then Brent, seem to be the primary vocalists. Check this site out for all sorts of info: http://www.deaddisc.com/index.html
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16 years 8 months

Submitted by DancingSingingGirl on Wed, 12/22/2010 - 10:57

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Great to see that the Chatroom is back, wondering why I cant log in with my user name and password from here ? Happy Holidaze everybody ! Love Beth Hey Now OO play on- KEEP LISTENING
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14 years 11 months

Submitted by zsgol43 on Thu, 12/23/2010 - 04:03

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I am trying to track down an album called The Grass is Dead ( a Bluegrass tribute to the Dead)
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17 years 10 months

Submitted by johnman on Thu, 12/23/2010 - 22:30

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How ya doin'?!!!!!
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Submitted by Anonymous (not verified) on Fri, 12/24/2010 - 05:06

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Body is falling apart but made it hom through the snowbobound madness at Heathrow. Hope you're doing well buddy and the big guy upstairs is providing a wonderful holiday for you and yours -- even if if it doesn't have all the material stuff. (well, excpet for cookies) Had some some key-lime th'other day that were great! Merry Christmas!
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Submitted by wilfredtjones on Mon, 12/27/2010 - 19:31

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Why don't the track listings appear for most of the music items in the store? See the store item pages for Dick's Picks 30 or Steppin' Out for example. It seems an important enough detail to include. Or, am I just missing it. Hmmm.
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Submitted by twilaq1 on Sun, 01/23/2011 - 15:27

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Hi there. I pre-ordered through this site, but haven't received a confirmation e-mail. Should I have? Should I simply assume that the order went through? Thanks, Joanne Dinsmore
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Submitted by marye on Sun, 01/23/2011 - 18:25

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but if you ordered when the site was crashing etc. on the first day, I'd follow up with customer service. If you reserved a copy when the reservation system went up, you should be hearing back shortly with ordering instructions. It is better to check with customer service than to just assume all is well, though.
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Submitted by DaveMack on Fri, 01/28/2011 - 08:00

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I am looking to replace the jacket only to R/T 1.1.mine got warped in a monsoon rain storm in Key West Fla. this is my 3rd atempt to ask this Q. Talk to me!
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Submitted by marye on Fri, 01/28/2011 - 12:51

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as I have never heard of replacement jackets being available for recordings. I'd suggest looking on eBay in case somebody who leaves their CD in the rental car (only to have the rental car deny all knowledge of course) and finds themselves with an empty jacket decides to make a buck off it. But unfortunately it wasn't Road Trips I had this experience with...
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Submitted by Anonymous (not verified) on Fri, 01/28/2011 - 13:01

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Warner Brothers states it will not be responsible for actors of God like the USP Man stealing your E72 customized box because he was stoned. Neither shall they be responsible for your neglect of the weather in the Florida keys. It's all written into the fine print that absolves them of all legal action due to illegal substances and the 1968 "Thick Air" Bob Weir requested for Born Cross-eyed.
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16 years 6 months

Submitted by Sonic72 on Fri, 02/18/2011 - 20:43

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As of at least Febr. 12th, possibly before, Phil Lesh's web site has been missing in action. No re-direct, nothing. I find no mention of this at the fan site's forums, (PhilZone), anywhere-- only chatter on other stuff. Can anyone shed some light as to what my favorite instrumentalist on the planet is up to with that gorgeous chunk of cybersapce he developed? A moderator, if one exists? Anybody? Thanks. Sonic'72
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Submitted by RobBob on Sat, 02/19/2011 - 11:38

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How can I go back and correct a post made by me. Eg. missed spelled words, wrong info.
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Submitted by marye on Sat, 02/19/2011 - 17:37

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if it's really driving you crazy send me a PM with the details and I'll go edit it. (I'm the mod.)
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Submitted by iGrateful on Tue, 02/22/2011 - 11:52

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Hi Marye, Before I ask my question(s) I just wanted to say to you that for the past two months I have noticed that you are just an incredibley hard working, huge hearted, fully responsive and priceless piece to all that is Dead.net and I want to thank you for all that you do... you rock! I am new to the Vine world and now find myself addicted... once again, I think your the one responsible for this :-) I have "met" some really cool people (well, interated with) through this vine and I can't wait to see the next door that Dead.net opens for me... I am looking for new vines, outside of the Dead family... like Mechelle N'degecello (sp?), Prince and/or other funky stuff... Are there other Deadheads like me that also have a funky side? Also, Road Trips... Any idea what the remaining 3 releases will be (what periods?). You don't have to divuldge the actual dates. Finally, yes Europe '72 !! I can't wait for the Suitecase... any tidbits that can be shared? Please ? Much love & respect, iGrateful
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Submitted by marye on Tue, 02/22/2011 - 13:19

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I know nothing! Truly! As for funk vines, there is certainly no harm asking in the vineyard meta-topic!
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14 years 7 months

Submitted by fojomo on Fri, 03/18/2011 - 09:06

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I am new to the forum scene here- and a great one it it! I was just wondering, in most (if not all) the forum topics, it says "You are not allowed to post" or something to that nature. If I wanted to post a new topic about the Greatful Dead movie being re-released this April, how & where would I do that? I would imagine a lot of heads (and those who never got to see the band) are excited about this event and it would be cool to hear about that. Thank you!
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Submitted by marye on Fri, 03/18/2011 - 09:25

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you would send me a PM about it. I'm the forums moderator and I can start topics. This is a basic chaos management issue. In this particular case, I suspect something more official is coming down the pike, but in the meantime, no reason we can't start something...
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Submitted by mickeybrown on Sun, 03/20/2011 - 01:35

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There are couple of errors
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17 years 10 months

Submitted by Mr. Pid on Sun, 03/20/2011 - 07:48

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is perfect. Dents add character. That's why they call them character flaws. Conversation is always more interesting than recitation, so speak your mind and not someone else's.
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14 years 7 months

Submitted by sagethemage on Sun, 04/10/2011 - 11:49

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Dude ive been looking for the twofrom the vault version of new potato caboose to download for free somewhere and i really cant find it and i absoluty adore that song man!! if anybody had it or had a cool non virus place to download that version that be fuckin sweet :D woah. dejavu
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Submitted by marye on Sun, 04/10/2011 - 12:28

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sorry, this is so the wrong place to ask for downloads of pirated copyrighted material. Next!
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17 years 3 months

Submitted by bxorain on Sat, 06/25/2011 - 13:44

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Is there a way to send a personal message to robert hunter? along with thousand other deadheads~~~
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Submitted by marye on Sat, 06/25/2011 - 14:12

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I'm not sure. He used to be pretty active on old Dead.net, now Deadnet Central/DNC, but when I checked over there the other day on the occasion of his birthday he didn't seem to be around so much anymore. I'll look into what the current PO Box status is because my brain is stuck in the old reality on that one (and it's Saturday so no one's around to ask) and I don't want to give you bad advice, but I'm sure there still exists some mechanism for writing a letter and having it forwarded, as it were. I'll let you know what I find out.
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Submitted by cosmicbadger on Tue, 07/12/2011 - 02:27

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A page has just appeared asking international customers to select a shipping preference. Could we perhaps have a little more explanation? We have already agreed to a shipping cost of $85..I very much hope that is not going to change ...so what are the differences between shipping by UPS or USPS? thanks
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    marye
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • #1
    marye
    Joined:
    up there on the upper right pulldown
    the Message option isn't working for you?
  • #2
    PT Barnum
    Joined:
    it was 40 years ago today

    I and a pack of friends dosed to the gills were on our way to see Jerry and the band at the SunDome in Tampa. Quite the show and a floating roof made for good times. Saw many a band at the SunDome, always a great time.

  • #3
    iangillespie
    Joined:
    Postage

    Neither was I!
    I can't seem to message Marye so here's the order
    SHOP27643GU

  • #4
    Simon1
    Joined:
    Overseas postage

    I’ve just realised looking at my order that I wasn’t charged postage either! 😳

  • #5
    marye
    Joined:
    if this issue is happening to you
    not getting charged shipping, that is, send me a PM with the details. The Doc is on the case and it would be helpful. Thanks!
  • #6
    BillN
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    Subs

    Adding my thanks too Marye. Just to note, its seems loke the credit card option too isnt charging postage for overseas orders.

  • #7
    Colin Gould
    Joined:
    2026 Subscription

    Let me also thank MARYE for getting the pre-order to work. I have sent her a direct message about the continuing issue I am having so I won’t belabour the point here, just be aware if using the express option using ApplePay from outside the US you may not be charged postage which is sure to cause problems at some point. As they say, ‘Short cuts lead to long delays’

  • #8
    Simon1
    Joined:
    Early bird subscriptions

    Now working! Thank you Mary. Much appreciated.

  • #9
    itsburnsy
    Joined:
    Chill Ya'll

    The Deads IT dept is notoriously bad, and I mean for decades now. I missed out on E72 because I tried to order the morning it went on sale for like 3 hours, and it was "sold out." Went home, thought about the price, and decided not to buy after all. What a dummy! Anyway, there's a plenty to be had

  • #10
    marye
    Joined:
    just got word
    that the development team is diligently troubleshooting this and we hope to have good news for you shortly.