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If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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Submitted by drmikie on Thu, 10/04/2012 - 12:11

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I apologize if this is not the correct forum but I am really disappointed in the customer service. I ordered two sets of Spring 1990 (one set as a gift for my best friend) and have nine pages of notes from phone calls and emails. Every time I contact the customer service I get a different answer! This has been going on for more than one month. I am ready to waive the white flag and give up. Do you have any suggestions? thank you Michael Johnston
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Submitted by drmikie on Thu, 10/04/2012 - 12:12

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I apologize if this is not the correct forum but I am really disappointed in the customer service. I ordered two sets of Spring 1990 (one set as a gift for my best friend) and have nine pages of notes from phone calls and emails. Every time I contact the customer service I get a different answer! This has been going on for more than one month. I am ready to waive the white flag and give up. Do you have any suggestions? thank you Michael Johnston
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13 years 1 month

Submitted by armourdm on Thu, 10/04/2012 - 23:14

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Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
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Submitted by armourdm on Thu, 10/04/2012 - 23:18

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Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
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Submitted by armourdm on Thu, 10/04/2012 - 23:20

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Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
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Submitted by marye on Fri, 10/05/2012 - 10:06

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please send me the details on your order and I'll see what I can do to get things resolved.
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Submitted by drmikie on Fri, 10/05/2012 - 11:26

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sent PM -
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Submitted by marye on Fri, 10/05/2012 - 15:19

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sorry for all the hassle.
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Submitted by Gamedad on Sat, 10/06/2012 - 19:43

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I cant seem to find the GD chat room
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17 years 1 month

Submitted by unkle sam on Mon, 10/08/2012 - 08:45

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doesn't work, goes to page not found on all links, fix please
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13 years

Submitted by Kubrick27 on Mon, 10/15/2012 - 09:30

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What's going on with the store and the Road Trips links? None of the ones that say Add to Cart or Buy Now go anywhere when you click. Has the store not been completely switched over yet? I notice that a lot of things are missing... Just curious as I was looking to round off my RT set. Thanks!
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Submitted by marye on Mon, 10/15/2012 - 10:20

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this status may change, but for now it ain't workin'. Will look into broken link issue. Thanks for the heads up.
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Submitted by marye on Mon, 10/15/2012 - 10:29

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are working for me. If you continue to have this problem, please PM me the specifics. Thank you!!
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Submitted by wilfredtjones on Mon, 10/15/2012 - 16:20

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When is the launch date for the new website and fully stocked store? I heard the target date was around mid-October. Hey, wonder of wonders look at the calendar!
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13 years 3 months

Submitted by slo lettuce on Thu, 10/18/2012 - 16:42

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hello all, i was wondering when the store is up and going, will the road trip concerts which currently say "soldout" be available again? i really hope so because even on amazon they're asking scalping prices and it only gets worse when you check around. please, please, pretty please ( say "yes")..........i hope some more will be available. thanks in advance.(wilfredt gets an "A+" for punctuality.............clocked in at 420. :) nice job wtj........you're hired!)
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Submitted by Kubrick27 on Thu, 10/18/2012 - 14:23

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Curious to know if there's going to be a bit more of the Road Trips sets as well. Not sure if they're actually all sold out or if it's a 'not completely restocked store' issue.
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Submitted by Kubrick27 on Thu, 10/18/2012 - 14:23

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Curious to know if there's going to be a bit more of the Road Trips sets as well. Not sure if they're actually all sold out or if it's a 'not completely restocked store' issue.
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Submitted by degicank on Thu, 10/18/2012 - 16:22

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Hello,I'm working on a new live music project called, "Deadhead Download". Is the word "Deadhead" trademarked by you guys? If so, how much do I have to pay you to use the term at a concert where I'll get paid 20 bucks and have 50 bucks of expenses? Also... How much do I have to pay to use/license the "Steal your face" logo? I am talking about commercial use, but probably will be making less than 50 bucks over the lifetime of the project...
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Submitted by marye on Thu, 10/18/2012 - 17:25

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send me a PM and I'l put you in touch with licensing. Thanks!
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Submitted by Jason Wilder on Fri, 10/19/2012 - 11:58

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Anyone know when the fully stocked store is going to be up and running. Christmas is approaching. I'd love to get some stuff before the Holidays, and have those who buy for me be able to get it as well. The JGAB dual release with the booklet comes to mind, the 7 Walkers stuff, etc. Additionally, do we know anything about the scope of the new store? I'm certainly hoping more than is there now. But more Dicks? More Jerry? Saw a post that said mid-October was the goal, was/is that still accurate?
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Submitted by Lotus03 on Thu, 10/25/2012 - 15:26

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Hi, I have the 3 releases of Dave's Picks. They have not been indexed properly so you cannot see track title and other info when playing in cd players. I have tested in an older Sony player and also on my Oppo 95 and both are blank. Computer playback may be displaying the info but thats not how I play cd's. Will the new releases finally have proper indexing? thank you
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Submitted by marye on Thu, 10/25/2012 - 17:34

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but I cannot think of a single CD I own that displays title (as contrasted to track) information when playing on a CD player, so I'm not sure any such standard exists.
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Submitted by Lotus03 on Thu, 10/25/2012 - 22:08

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Really, many of mine have that.. it displays on my tv. For example I just put in Frank Zappa Hot Rats. it displays: Disc Artist: Frank Zappa Disc Title: Hot Rats Track Title: Peaches En Regalia Track Type: CDDA Channel Type: Stereo 44.1k 16b this is very common but yes not all discs have it but since these are new releases I would think it would have been done since it is simple to do.
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Submitted by Crazzy Fingers on Fri, 10/26/2012 - 12:23

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Will there be a Dick's Picks bundle package of all the Dick's Picks releases, like there use to be? If so will it be out before Xmas? Thanks
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Submitted by Crazzy Fingers on Fri, 10/26/2012 - 12:19

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Will upcoming releases still be in the HDCD format? Like Dave's Picks and others?
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Submitted by Jason Wilder on Sat, 10/27/2012 - 07:16

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I'd really appreciate some info on the store. I'd really like to support the site and all, but if there is no update soon, I'm reluctantly going to have to go to Amazon or some such to see if I can locate some stuff I'd like to get that was readily available on the old site but now is not. Have to buy it, get it shipped, and then ship it out. Need a month's leeway at least. Even if the response is:" I have no idea when the new store will be up and fully running." Or even: "What you see is what you get with the new store. These titles are the extent of it." I could just go head with a clear conscience. Peace, Jason.
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Submitted by Brooklyn on Sat, 10/27/2012 - 14:41

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When will you have cd.s in the store that you can purchase? All you have in there is sold out stuffBrooklyn
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Submitted by JimmyJazz on Sat, 10/27/2012 - 19:31

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dead.net's front page sez the current jam of the week is a clip from 12.31.69. IIt would be spectacular to hear that but for 2nd week in a row, when i click the 'read more' link, the site says the search failed. Is this happening to anyone else? What;s happening wbmasters?
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Submitted by deadhead12 on Tue, 10/30/2012 - 14:24

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Im trying to shop the store and all I get on there is the Almanac. Also it looks like some of the RT are gone? Will they be replaced? I remember getting an email for some a couple months back saying less teh 500 left and I bought those. Why wasnt an email sent out about the other ones and low quantities. Im not trying to gripe but they are $100 on Amazon
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Submitted by Anna rRxia on Wed, 10/31/2012 - 02:31

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Really? If true, what a shame. It seems like just a few months ago the dead.net store had an awesome, shortly announced one-day sale going on where you got free shipping on top of a 20% discount and they were all available. Road Trips, in my opinion, had some great selections over a wide period and great packaging with the least amount of miscues in all aspects associated with it. Maybe that is why some of them sold out. $100 on Amazon seems more than a little stiff. Hope everybody gets what they want for Christmas!!!
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Submitted by Margaretannthompson on Fri, 11/02/2012 - 06:26

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I missed yesterday's download of Sugaree. Is there a way to get it? Thanks for any help! Margaret
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Submitted by Anttheknee on Fri, 11/02/2012 - 06:54

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I downloaded Google Chrome and still can not download the track. Why does it seem that everything associated with Dead.net is a test of endurance? Here's to hoping that I can eventually get these tracks from someone who is a computer whiz and able to deal with the intricacies of navigating the infinite possibilities of programs to download the music. I can't post on the downloads page because I don't have a Twitter or Facebook account and don't want one. Who is designing the Dead.net site? A group of sadistic computer nerds? Did anyone there ever hear the expression "user friendly"?
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Submitted by wilfredtjones on Fri, 11/02/2012 - 07:03

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I am so with you. I can't comment either! Re: the downloads and guessing...try firefox...it worked for me. Good Luck!
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13 years 10 months

Submitted by franklintower88 on Sat, 11/03/2012 - 15:58

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I noriced that the all music edition of the Europe '72 box is sold out. Will it ever be availible again? Thank you
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16 years 7 months

Submitted by YellowSkyBlueSun on Sat, 11/03/2012 - 16:14

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Hey there... So when I guessed the show for High Time yesterday, I never got any confirmation or anything. Should I have received something? Thank you!
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Submitted by wilfredtjones on Sat, 11/03/2012 - 16:25

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You may have guessed right, but 'Ya gotta be first'!
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Submitted by YellowSkyBlueSun on Sat, 11/03/2012 - 16:46

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hmm... maybe you're right, but that's not what the rules say. nothin' in there about being first. "Guess the venue and date correctly and you'll be automatically entered to win the prize of the day. Each day a winner will be selected at random, so take your time and make your best guess! Answer correctly, and you will also be automatically entered for our Grand Prize - a copy of the SOLD OUT Spring 1990 box set."
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Submitted by wilfredtjones on Sat, 11/03/2012 - 17:05

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...and all that time I thought I was first 2 years ago when I won. That's great then, better chances for everyone. If I can remember right, I had to contact them to find out what to do after my name was announced as the winner. Par for the course here at Dead.net...hahaha. The prize was the 1969 Big Rock Pow Wow Road Trips.
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Submitted by YellowSkyBlueSun on Sat, 11/03/2012 - 16:58

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thanks for your help anyway. I just wanted to make sure it went through! I would love to get that From the Vault box... :)
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14 years 9 months

Submitted by Nottwo on Mon, 11/05/2012 - 17:43

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Hi Marye. Just wondering why my last post on the Spring '90 comments page was deleted; was it because I referred to MYSELF as a self-satisfied jerk?
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Submitted by marye on Tue, 11/06/2012 - 13:16

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I'm seeing it just fine, and it's showing as published, so ???
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18 years 2 months

Submitted by deadhead12 on Fri, 11/09/2012 - 08:47

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How come when you click on music to the store all the shows is the almanac and `DP subscription nothing else will load. Im trying to give you my money and I cant. Help!
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14 years 11 months

Submitted by b0ne on Tue, 11/13/2012 - 18:32

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tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
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14 years 11 months

Submitted by b0ne on Tue, 11/13/2012 - 18:32

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tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
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Submitted by wilfredtjones on Tue, 11/13/2012 - 18:52

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How tech inclined are you? Do you know your way around a computer? How many computers do you have? Do you have a buddy whose computer you can try? I was having trouble at first until I downloaded Firefox. About the third day they fixed the problem so IE works now. Make sure everything's updated. I have to admit, this website works better in Firefox.
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Submitted by Jason Wilder on Tue, 11/20/2012 - 07:22

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So, I'm trying to buy my Dave's Picks 2012 Subscription, and on the site, when it lists your cart, it says there is Dave's Picks free shipping, and -$11.95 is subtracted from your order total. But then, when you actually go to checkout, your $11.95 reappears on your bill. Watch it folks, it looks like free shipping, but it isn't. EDIT: I went back a second time, and now it is working properly and giving the discount. Never mind.
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Submitted by marye on Tue, 11/20/2012 - 09:16

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glad it saw the light...
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • #1
    marye
    Joined:
    up there on the upper right pulldown
    the Message option isn't working for you?
  • #2
    PT Barnum
    Joined:
    it was 40 years ago today

    I and a pack of friends dosed to the gills were on our way to see Jerry and the band at the SunDome in Tampa. Quite the show and a floating roof made for good times. Saw many a band at the SunDome, always a great time.

  • #3
    iangillespie
    Joined:
    Postage

    Neither was I!
    I can't seem to message Marye so here's the order
    SHOP27643GU

  • #4
    Simon1
    Joined:
    Overseas postage

    I’ve just realised looking at my order that I wasn’t charged postage either! 😳

  • #5
    marye
    Joined:
    if this issue is happening to you
    not getting charged shipping, that is, send me a PM with the details. The Doc is on the case and it would be helpful. Thanks!
  • #6
    BillN
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    Subs

    Adding my thanks too Marye. Just to note, its seems loke the credit card option too isnt charging postage for overseas orders.

  • #7
    Colin Gould
    Joined:
    2026 Subscription

    Let me also thank MARYE for getting the pre-order to work. I have sent her a direct message about the continuing issue I am having so I won’t belabour the point here, just be aware if using the express option using ApplePay from outside the US you may not be charged postage which is sure to cause problems at some point. As they say, ‘Short cuts lead to long delays’

  • #8
    Simon1
    Joined:
    Early bird subscriptions

    Now working! Thank you Mary. Much appreciated.

  • #9
    itsburnsy
    Joined:
    Chill Ya'll

    The Deads IT dept is notoriously bad, and I mean for decades now. I missed out on E72 because I tried to order the morning it went on sale for like 3 hours, and it was "sold out." Went home, thought about the price, and decided not to buy after all. What a dummy! Anyway, there's a plenty to be had

  • #10
    marye
    Joined:
    just got word
    that the development team is diligently troubleshooting this and we hope to have good news for you shortly.