user picture

Member for

19 years 3 months
Submitted by marye on
Forums
Admin Questions & Discussions
If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
user picture
Default Avatar

Member for

19 years 2 months

Submitted by drmikie on Thu, 10/04/2012 - 12:11

Permalink

I apologize if this is not the correct forum but I am really disappointed in the customer service. I ordered two sets of Spring 1990 (one set as a gift for my best friend) and have nine pages of notes from phone calls and emails. Every time I contact the customer service I get a different answer! This has been going on for more than one month. I am ready to waive the white flag and give up. Do you have any suggestions? thank you Michael Johnston
user picture
Default Avatar

Member for

19 years 2 months

Submitted by drmikie on Thu, 10/04/2012 - 12:12

Permalink

I apologize if this is not the correct forum but I am really disappointed in the customer service. I ordered two sets of Spring 1990 (one set as a gift for my best friend) and have nine pages of notes from phone calls and emails. Every time I contact the customer service I get a different answer! This has been going on for more than one month. I am ready to waive the white flag and give up. Do you have any suggestions? thank you Michael Johnston
user picture
Default Avatar

Member for

13 years 11 months

Submitted by armourdm on Thu, 10/04/2012 - 23:14

Permalink

Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
user picture
Default Avatar

Member for

13 years 11 months

Submitted by armourdm on Thu, 10/04/2012 - 23:18

Permalink

Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
user picture
Default Avatar

Member for

13 years 11 months

Submitted by armourdm on Thu, 10/04/2012 - 23:20

Permalink

Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
user picture

Member for

19 years 3 months

Submitted by marye on Fri, 10/05/2012 - 10:06

Permalink

please send me the details on your order and I'll see what I can do to get things resolved.
user picture
Default Avatar

Member for

19 years 2 months

Submitted by drmikie on Fri, 10/05/2012 - 11:26

Permalink

sent PM -
user picture

Member for

19 years 3 months

Submitted by marye on Fri, 10/05/2012 - 15:19

Permalink

sorry for all the hassle.
user picture

Member for

19 years 2 months

Submitted by Gamedad on Sat, 10/06/2012 - 19:43

Permalink

I cant seem to find the GD chat room
user picture

Member for

17 years 11 months

Submitted by unkle sam on Mon, 10/08/2012 - 08:45

Permalink

doesn't work, goes to page not found on all links, fix please
user picture

Member for

13 years 10 months

Submitted by Kubrick27 on Mon, 10/15/2012 - 09:30

Permalink

What's going on with the store and the Road Trips links? None of the ones that say Add to Cart or Buy Now go anywhere when you click. Has the store not been completely switched over yet? I notice that a lot of things are missing... Just curious as I was looking to round off my RT set. Thanks!
user picture

Member for

19 years 3 months

Submitted by marye on Mon, 10/15/2012 - 10:20

Permalink

this status may change, but for now it ain't workin'. Will look into broken link issue. Thanks for the heads up.
user picture

Member for

19 years 3 months

Submitted by marye on Mon, 10/15/2012 - 10:29

Permalink

are working for me. If you continue to have this problem, please PM me the specifics. Thank you!!
user picture

Member for

19 years 3 months

Submitted by wilfredtjones on Mon, 10/15/2012 - 16:20

Permalink

When is the launch date for the new website and fully stocked store? I heard the target date was around mid-October. Hey, wonder of wonders look at the calendar!
user picture

Member for

14 years 1 month

Submitted by slo lettuce on Thu, 10/18/2012 - 16:42

Permalink

hello all, i was wondering when the store is up and going, will the road trip concerts which currently say "soldout" be available again? i really hope so because even on amazon they're asking scalping prices and it only gets worse when you check around. please, please, pretty please ( say "yes")..........i hope some more will be available. thanks in advance.(wilfredt gets an "A+" for punctuality.............clocked in at 420. :) nice job wtj........you're hired!)
user picture

Member for

13 years 10 months

Submitted by Kubrick27 on Thu, 10/18/2012 - 14:23

Permalink

Curious to know if there's going to be a bit more of the Road Trips sets as well. Not sure if they're actually all sold out or if it's a 'not completely restocked store' issue.
user picture

Member for

13 years 10 months

Submitted by Kubrick27 on Thu, 10/18/2012 - 14:23

Permalink

Curious to know if there's going to be a bit more of the Road Trips sets as well. Not sure if they're actually all sold out or if it's a 'not completely restocked store' issue.
user picture
Default Avatar

Member for

17 years 10 months

Submitted by degicank on Thu, 10/18/2012 - 16:22

Permalink

Hello,I'm working on a new live music project called, "Deadhead Download". Is the word "Deadhead" trademarked by you guys? If so, how much do I have to pay you to use the term at a concert where I'll get paid 20 bucks and have 50 bucks of expenses? Also... How much do I have to pay to use/license the "Steal your face" logo? I am talking about commercial use, but probably will be making less than 50 bucks over the lifetime of the project...
user picture

Member for

19 years 3 months

Submitted by marye on Thu, 10/18/2012 - 17:25

Permalink

send me a PM and I'l put you in touch with licensing. Thanks!
user picture
Default Avatar

Member for

14 years 11 months

Submitted by Jason Wilder on Fri, 10/19/2012 - 11:58

Permalink

Anyone know when the fully stocked store is going to be up and running. Christmas is approaching. I'd love to get some stuff before the Holidays, and have those who buy for me be able to get it as well. The JGAB dual release with the booklet comes to mind, the 7 Walkers stuff, etc. Additionally, do we know anything about the scope of the new store? I'm certainly hoping more than is there now. But more Dicks? More Jerry? Saw a post that said mid-October was the goal, was/is that still accurate?
user picture
Default Avatar

Member for

14 years

Submitted by Lotus03 on Thu, 10/25/2012 - 15:26

Permalink

Hi, I have the 3 releases of Dave's Picks. They have not been indexed properly so you cannot see track title and other info when playing in cd players. I have tested in an older Sony player and also on my Oppo 95 and both are blank. Computer playback may be displaying the info but thats not how I play cd's. Will the new releases finally have proper indexing? thank you
user picture

Member for

19 years 3 months

Submitted by marye on Thu, 10/25/2012 - 17:34

Permalink

but I cannot think of a single CD I own that displays title (as contrasted to track) information when playing on a CD player, so I'm not sure any such standard exists.
user picture
Default Avatar

Member for

14 years

Submitted by Lotus03 on Thu, 10/25/2012 - 22:08

Permalink

Really, many of mine have that.. it displays on my tv. For example I just put in Frank Zappa Hot Rats. it displays: Disc Artist: Frank Zappa Disc Title: Hot Rats Track Title: Peaches En Regalia Track Type: CDDA Channel Type: Stereo 44.1k 16b this is very common but yes not all discs have it but since these are new releases I would think it would have been done since it is simple to do.
user picture

Member for

13 years 10 months

Submitted by Crazzy Fingers on Fri, 10/26/2012 - 12:23

Permalink

Will there be a Dick's Picks bundle package of all the Dick's Picks releases, like there use to be? If so will it be out before Xmas? Thanks
user picture

Member for

13 years 10 months

Submitted by Crazzy Fingers on Fri, 10/26/2012 - 12:19

Permalink

Will upcoming releases still be in the HDCD format? Like Dave's Picks and others?
user picture
Default Avatar

Member for

14 years 11 months

Submitted by Jason Wilder on Sat, 10/27/2012 - 07:16

Permalink

I'd really appreciate some info on the store. I'd really like to support the site and all, but if there is no update soon, I'm reluctantly going to have to go to Amazon or some such to see if I can locate some stuff I'd like to get that was readily available on the old site but now is not. Have to buy it, get it shipped, and then ship it out. Need a month's leeway at least. Even if the response is:" I have no idea when the new store will be up and fully running." Or even: "What you see is what you get with the new store. These titles are the extent of it." I could just go head with a clear conscience. Peace, Jason.
user picture

Member for

16 years 5 months

Submitted by Brooklyn on Sat, 10/27/2012 - 14:41

Permalink

When will you have cd.s in the store that you can purchase? All you have in there is sold out stuffBrooklyn
user picture
Default Avatar

Member for

16 years 11 months

Submitted by JimmyJazz on Sat, 10/27/2012 - 19:31

Permalink

dead.net's front page sez the current jam of the week is a clip from 12.31.69. IIt would be spectacular to hear that but for 2nd week in a row, when i click the 'read more' link, the site says the search failed. Is this happening to anyone else? What;s happening wbmasters?
user picture
Default Avatar

Member for

19 years

Submitted by deadhead12 on Tue, 10/30/2012 - 14:24

Permalink

Im trying to shop the store and all I get on there is the Almanac. Also it looks like some of the RT are gone? Will they be replaced? I remember getting an email for some a couple months back saying less teh 500 left and I bought those. Why wasnt an email sent out about the other ones and low quantities. Im not trying to gripe but they are $100 on Amazon
user picture

Member for

16 years 8 months

Submitted by Anna rRxia on Wed, 10/31/2012 - 02:31

Permalink

Really? If true, what a shame. It seems like just a few months ago the dead.net store had an awesome, shortly announced one-day sale going on where you got free shipping on top of a 20% discount and they were all available. Road Trips, in my opinion, had some great selections over a wide period and great packaging with the least amount of miscues in all aspects associated with it. Maybe that is why some of them sold out. $100 on Amazon seems more than a little stiff. Hope everybody gets what they want for Christmas!!!
user picture
Default Avatar

Member for

13 years 10 months

Submitted by Margaretannthompson on Fri, 11/02/2012 - 06:26

Permalink

I missed yesterday's download of Sugaree. Is there a way to get it? Thanks for any help! Margaret
user picture

Member for

19 years 3 months

Submitted by Anttheknee on Fri, 11/02/2012 - 06:54

Permalink

I downloaded Google Chrome and still can not download the track. Why does it seem that everything associated with Dead.net is a test of endurance? Here's to hoping that I can eventually get these tracks from someone who is a computer whiz and able to deal with the intricacies of navigating the infinite possibilities of programs to download the music. I can't post on the downloads page because I don't have a Twitter or Facebook account and don't want one. Who is designing the Dead.net site? A group of sadistic computer nerds? Did anyone there ever hear the expression "user friendly"?
user picture

Member for

19 years 3 months

Submitted by wilfredtjones on Fri, 11/02/2012 - 07:03

Permalink

I am so with you. I can't comment either! Re: the downloads and guessing...try firefox...it worked for me. Good Luck!
user picture

Member for

14 years 8 months

Submitted by franklintower88 on Sat, 11/03/2012 - 15:58

Permalink

I noriced that the all music edition of the Europe '72 box is sold out. Will it ever be availible again? Thank you
user picture
Default Avatar

Member for

17 years 5 months

Submitted by YellowSkyBlueSun on Sat, 11/03/2012 - 16:14

Permalink

Hey there... So when I guessed the show for High Time yesterday, I never got any confirmation or anything. Should I have received something? Thank you!
user picture

Member for

19 years 3 months

Submitted by wilfredtjones on Sat, 11/03/2012 - 16:25

Permalink

You may have guessed right, but 'Ya gotta be first'!
user picture
Default Avatar

Member for

17 years 5 months

Submitted by YellowSkyBlueSun on Sat, 11/03/2012 - 16:46

Permalink

hmm... maybe you're right, but that's not what the rules say. nothin' in there about being first. "Guess the venue and date correctly and you'll be automatically entered to win the prize of the day. Each day a winner will be selected at random, so take your time and make your best guess! Answer correctly, and you will also be automatically entered for our Grand Prize - a copy of the SOLD OUT Spring 1990 box set."
user picture

Member for

19 years 3 months

Submitted by wilfredtjones on Sat, 11/03/2012 - 17:05

Permalink

...and all that time I thought I was first 2 years ago when I won. That's great then, better chances for everyone. If I can remember right, I had to contact them to find out what to do after my name was announced as the winner. Par for the course here at Dead.net...hahaha. The prize was the 1969 Big Rock Pow Wow Road Trips.
user picture
Default Avatar

Member for

17 years 5 months

Submitted by YellowSkyBlueSun on Sat, 11/03/2012 - 16:58

Permalink

thanks for your help anyway. I just wanted to make sure it went through! I would love to get that From the Vault box... :)
user picture

Member for

15 years 7 months

Submitted by Nottwo on Mon, 11/05/2012 - 17:43

Permalink

Hi Marye. Just wondering why my last post on the Spring '90 comments page was deleted; was it because I referred to MYSELF as a self-satisfied jerk?
user picture

Member for

19 years 3 months

Submitted by marye on Tue, 11/06/2012 - 13:16

Permalink

I'm seeing it just fine, and it's showing as published, so ???
user picture
Default Avatar

Member for

19 years

Submitted by deadhead12 on Fri, 11/09/2012 - 08:47

Permalink

How come when you click on music to the store all the shows is the almanac and `DP subscription nothing else will load. Im trying to give you my money and I cant. Help!
user picture

Member for

15 years 9 months

Submitted by b0ne on Tue, 11/13/2012 - 18:32

Permalink

tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
user picture

Member for

15 years 9 months

Submitted by b0ne on Tue, 11/13/2012 - 18:32

Permalink

tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
user picture

Member for

19 years 3 months

Submitted by wilfredtjones on Tue, 11/13/2012 - 18:52

Permalink

How tech inclined are you? Do you know your way around a computer? How many computers do you have? Do you have a buddy whose computer you can try? I was having trouble at first until I downloaded Firefox. About the third day they fixed the problem so IE works now. Make sure everything's updated. I have to admit, this website works better in Firefox.
user picture
Default Avatar

Member for

14 years 11 months

Submitted by Jason Wilder on Tue, 11/20/2012 - 07:22

Permalink

So, I'm trying to buy my Dave's Picks 2012 Subscription, and on the site, when it lists your cart, it says there is Dave's Picks free shipping, and -$11.95 is subtracted from your order total. But then, when you actually go to checkout, your $11.95 reappears on your bill. Watch it folks, it looks like free shipping, but it isn't. EDIT: I went back a second time, and now it is working properly and giving the discount. Never mind.
user picture

Member for

19 years 3 months

Submitted by marye on Tue, 11/20/2012 - 09:16

Permalink

glad it saw the light...
  • Post reply
    1,278 replies
    marye
    Joined:
    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

Comments

sort by
Recent
Recent Oldest A to Z Z to A
Reset
  • #1
    Automaticslim
    Joined:
    Thanks Marye.
    I tried…

    Thanks Marye.
    I tried Jonathan's suggestion and it didn't work - maybe I didn't do it correctly?
    I can go back intime in any forum anywhere but I cant go back in my open Personal Messages.
    Thanks for all of your help.

    Automaticslim (John)

  • #2
    Lawdrone
    Joined:
    Birthday Coupon

    Is this the right place to ask “what can I use the coupon for?” Today is my birthday (me & Mickey) & I received the yearly coupon email from Dead dot net. Went to try it on the new box set. No luck.
    I figure maybe that’s because it’s a preorder, so I try the new Dave’s Picks. Also a no-go.
    I checked the email & there are no restrictions listed, but I can’t get it to work on anything.
    Thoughts? Suggestions? I am sincerely appreciative of the generosity, but it won’t do me any good if I can’t use it on anything in the store.

    Thanks!

    EDIT - I just now tried it with the MSG box (how is that still available?) and it worked there. So I’ll wait a week until the Summer ‘85 box is officially released & update then.

  • #3
    marye
    Joined:
    slim
    if you're still having this issue let me know and I'll ask the tech folks what's what.
  • #4
    jonathan918@GD
    Joined:
    Slim

    Have you tried logging out of your profile on dead dot net.... then X out of page completely and then get back on dead net and log back in? Hope that made sense....worth a shot
    good luck

  • #5
    Automaticslim
    Joined:
    Private Messages

    HI Marye.
    Hope all is well..
    So I'm trying to get back to some Private Messages from earlier this year - Late February through April/May or so. I can go back a page and see a summary of messages but when I click on any of them I get taken back to the most recent page of messages, not the page/message I clicked on. Any Ideas as to what I am doing wrong?

    Thanks in advance for all of your help.
    Automaticslim (John)

  • #6
    bzipp01
    Default Avatar
    Joined:
    previous years of 30 days?

    I seem to recall being able to access earlier years of 30 days-- is that still the case?

  • #7
    marye
    Joined:
    up there on the upper right pulldown
    the Message option isn't working for you?
  • #8
    PT Barnum
    Joined:
    it was 40 years ago today

    I and a pack of friends dosed to the gills were on our way to see Jerry and the band at the SunDome in Tampa. Quite the show and a floating roof made for good times. Saw many a band at the SunDome, always a great time.

  • #9
    iangillespie
    Joined:
    Postage

    Neither was I!
    I can't seem to message Marye so here's the order
    SHOP27643GU

  • #10
    Simon1
    Joined:
    Overseas postage

    I’ve just realised looking at my order that I wasn’t charged postage either! 😳