- 1,286 repliesmarye
Joined:If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
- Oroborous
Joined:InterestingBut has no correlation to WMG continuous lack of professionalism or ethics.
It’s not the carriers fault if they don’t receive it to ship…
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Over the last almost two weeks, we finally received a few promising customer service reply’s stating that our box was (for whatever not given reason) still not shipped and that it would NOW be expedited and notice given upon shipment.
5 more days have gone by since last assurance, and still no notification, box etc…
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Why so much worry?
It appears most everyone has received theirs except some of our friends across the pound. That, along with site listing ever dwindling supply is causing undue stress/contempt and once again ruining what should have a been an extremely positive, enjoyable GD experience.
This seems to get worse every year instead of better, why?
They certainly had no problem charging our CC months ago and getting paid…. - Thenthelightningwill
Joined:Shipping Blues, continued...Just wanted to offer some data in support of expanding the options for shipping services at checkout. A preliminary inquiry into the efficacy of shipping carriers yielded the following general results:
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UPS: Ranks 1st in on-time Ground reliability with a reliability rate of 96%
FedEx: Ranks 2nd at 95%, also with superior overnight service
USPS Priority: Ranks 3rd at 94% reliability
USPS: Ranks 4th at 89% reliability of on-time delivery for standard ground/retail
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Pitney Bowes offers a general, detailed comparison review of services in: "USPS vs UPS vs FedEx: How You Can Get the Best Shipping Rates"
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Regarding business services, Rush Order offers a breakdown of services in a quick comparison table with pros and cons of each in "UPS vs USPS vs FedEx: 2026 Cost Comparison & Performance Data"
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UPS leads business reliability performance with an on-time delivery rate of 97.2% to 97.6%, outperforming FedEx (95.3% to 96.1%) and USPS (94.1% to 94.2%) - Oroborous
Joined:Adding to the 2 previousIs it the deliverers fault if it’s not shipped at all, or if no notification is given ?
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The easy solution is to give the consumer the choice at time of purchase
Like BITD, you could chose how to ship, depending on the costumers need, by simply clicking on appropriate method, and at a premium if necessary.
At check out, you click on shipping option, it shows the price, and you confirm at final check out. If it could be achieved back then, with new technologies it should be even easier to set up now.
Since our location fosters a convoluted confusing situation, we would gladly pay additional shipping in order to ensure the product is delivered correctly, thereby alleviating unnecessary stress, hassles, and affecting the enjoyment of the product.
It would save the seller having to rectify so many problems, and perhaps even provide additional revenue instead.
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New Fish
Many of us have been suggesting, bitching, moaning and howling at the moon about this for a long time.
The hybrid method usually works pretty well for DaPs, but for everything else, the ability to simply choose the correct method at shipping seems like a no brainer? - proudfoot
Joined:"who's to blame?"I think the culprits in the Shipping Blues are the delivery services, not dead daht net.
They send it out into the ether and then it is up to the shippers to bring it to the customer. the shippers are the ones who send it to NYC then to Chicago to be stored for a week and then to LA, and finally sent to Vermont.
Luckily, I have never had to sing the Shipping Blues.
I hope I never have to. - Thenthelightningwill
Joined:Shipping issues...Hi! I'm new to the site and very grateful to be here! I joined just in time to witness the release and shipment of the Summer Magic '85 20 CD set. As days passed, there was a growing deluge of shipping delays, misinformation, no information and changing information from carriers reported by a large group of very discontented customers, and I understand that this is in no way an isolated incident. I honestly have never witnessed such an inordinate amount of total chaos in a shipping situation by such a large and well-respected organization.
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I am well aware that shipping services have declined in many ways during the past few years and that this decline is the majority of the problem. But there are two strategies that stand out for me that are within your control, and they were pointed out repeatedly by customers on some of the threads, so I felt inspired to share them here for your consideration:
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1.) Offer expedited shipping.
As I understand it, you cryptically don't offer it now and it goes a long way towards ensuring shipments arrive in a timely manner. Customers are literally begging for it.
2.) Consider the reality of shipping delays when deciding how early to ship product to meet the release date. Product may need to be shipped earlier to factor in the reality of today's delayed service.
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The customer base here would be so incredibly grateful to see these two things take place, myself included, as I am just beginning my journey here. Thank you, respectfully and sincerely. - Thenthelightningwill
Joined:Shipping issues...There is an inordinate amount of ongoing discontent, glitches and chaos surrounding shipping going on. It is obvious that a lot of it is rooted in the shipping carriers. Can anything be done on this end in the future to mediate it in some way and help?
- Lawdrone
Joined:Birthday CouponIs this the right place to ask “what can I use the coupon for?” Today is my birthday (me & Mickey) & I received the yearly coupon email from Dead dot net. Went to try it on the new box set. No luck.
I figure maybe that’s because it’s a preorder, so I try the new Dave’s Picks. Also a no-go.
I checked the email & there are no restrictions listed, but I can’t get it to work on anything.
Thoughts? Suggestions? I am sincerely appreciative of the generosity, but it won’t do me any good if I can’t use it on anything in the store.Thanks!
EDIT - I just now tried it with the MSG box (how is that still available?) and it worked there. So I’ll wait a week until the Summer ‘85 box is officially released & update then.

Dr Bob Marks
Greeting fellow passengers
Anyone know if Dr. bob Marks is still with us? Anyone know how to reach him?
Any help most appreciated
Jerry
Bob Marks
Dead Net Central
Is the old site still running? There is still guest access and it looks like there are recent posts, but requests to reset my password go unanswered.
The official GD Archivist - need name/contact info please.
Hey there Y'all -
My Daughter was sorting through my records lately and found two unusual records (seem to be from a radio broadcast in 1981 on the NBC young adults network). If these are of value to the archive I would be glad to send them to the right person.
Thanks
PM Sent
The official GD Archivist - need name/contact info please.
Thanks so much. How do I contact Mr. Meriwether?
Hi! I am trying to ask for…
Hi! I am trying to ask for permission to use a line from Scarlet Begonias in my book to be published. Do you have any advice on who I need to contact to do so?
to contact GD Archivist
I would email Nicholas G. Meriwether via speccoll@library.ucsc.edu.
The Library at University of California, Santa Cruz has this website guide & other contact info for The Grateful Dead Archive @ UCSC Special Collections & Archives:
https://guides.library.ucsc.edu/gratefuldeadarchive/welcome
ph. 831-459-2547
Special Collections and Archives
McHenry Library
University of California, Santa Cruz
1156 High St.
Santa Cruz CA 95064
License for cover song
Hi, who do I contact about a license to upload a cover song (like Ripple) to YouTube?
Thanks!
Licensing requests
marye, are vines still up &…
marye,
are vines still up & growing my friend...
rlg
hey 143!
Grateful Dead Apparel
Does The Grateful Dead apparel use sweatshops?
Is there anyway to get…
Is there anyway to get blueray of DEAD and Company two shows at the lockin festiful
Art project
I have an idea for an art project and I am wondering where is the best place to ask for tape covers with hand written set lists and / or cool drawings that aren't being used. I would 100% pay for shipping.
Rock on!
this is a good place
Data Breach?
I read that there had been a data breach on dead.net. Anybody know anything about that?
Data breach?
I’m not sure about that I just know I was bummed when I couldn’t log on last night. I’m GRATEFUL that the site is working again 😆
30 Days of Dead 2020
Hello. I was hoping that 30 Days of Dead 2020 will be coming our way in 2 weeks or so. Will there be an email announcement or banner on the main page? Thank you.
30 days of Dead 2020
Yes, please.
30 Days of Dead 2020
We can use it now more then ever!!!
Almanac archives
I just got a notice on the 2020 Almanac being available and I downloaded it to my Apple Books. This got me thinking- I collected all my hard copies back in the day and would like to download and add the ones I see here going back to 2013. All of the available links go to 2020. Any way to access the Almanac Archive? Always Grateful for your help.
does anyone know Big Steve…
does anyone know Big Steve Parish birthday?
30 days download info prob
i have been enjoying the 30 days feature. Problem is i downloaded Ship of Fools and the album info was from some band 'Bennie K' and their picture. Anybody else experience this? Wondering what i did. I am so not tech savy.
Thanks
Fatdag101, Max Wishbone
Fatdag101, Re: Parish's B-Day, maybe it's in his book, Home Before Daylight.
Max Wishbone, wouldn't get too worried about the false cover art. You'd probably have to re-tag the files yourself but I don't want to get too technical here.
30 days download info prob
Thanks, thats what I did. I missed yestereday :( but today the info was in Japanese or something.
Peace.
9/24/94 (Phil & Friends at Berkeley Community Theatre)
Hi MaryE!
I was just going through the archives marking all my shows and am surprised not to see 9/24/94 included. I understand it was billed as Phil & Friends (and no drummers), but wasn't that just a sleight of hand,( a la Hampton VA Warlocks) under the radar ticket sales at the time? I worked at the Warfield/Fillmore at the time and was fortunate enough to purchase tickets. Amazing :)
Thanks for everything!
Klickah
Been waiting 31 days for 2…
Been waiting 31 days for 2 shirts and a pair of socks...
Order not even shipped yet; is this normal?
Does anyone know how many…
Does anyone know how many tickets were generally sold as "mailorder" tickets directly from the Dead? As a percentage of total tickets sold.
Specifically, I am trying to figure out how many mailiorder tickets there were sold for the last show on 7.9.95
Lastly does anyone have any idea of the value of a used stub (ticket was used and half missing).
It has the hollogram (sp?)dancing bear , Grateful Dead, and 2 security strips. I also have the "This darkness got to give" letter that was handed out at these last shows, after the Deer Creek debacle.
Any help would be greatly appreciated.
DMCA
Greetings all. I was wondering how to contact the label to request permission to use some Dead music on my stream. Unsure if I even need to honestly based on their overall bootleg policy as a band. Any help would be appreciated!
DMCA
Greetings all. I was wondering how to contact the label to request permission to use some Dead music on my stream. Unsure if I even need to honestly based on their overall bootleg policy as a band. Any help would be appreciated!
Site glitched out, apologies for the double post.
Re licensing music
Grateful Dead Made in Thailand its real tags ?
Hello, I am from Thailand, 1 week ago I found a Grateful Dead band shirt which it said was made in thailand I don't know if it is a copyright shirt or want to ask someone. Plz reply me
Wasthere
Your ticket and letter are worth exactly $0.
I have both of those too.
Hi, I was given a coupon…
Hi, I was given a coupon code for a customer service issue with my Pnw box but didn’t use it yet. I misplaced it, is there a way that can be resent to me? Fishcane@gmail.com
I submitted a request but haven’t heard back and apparently no one answers the phone anymore
Thx!
fishcane
30 days of dead
Hey there.. I was really excited to win the 30 days of dead daily contest and haven’t received any contact and have looked everywhere to try and find Out who to contact or whatever so I don’t miss out.. any help is greatly appreciated!! Thank you!!
Taper's section
Hi and hope all is well from Talagante, Chile.
I have a file on my hard drive and it has many MP3's that say in the detail section "Tapers section" these files go back many years to 2008. My question is. at one time did the "tapers section" allow downloads ? I ask because these files were with my "30 days of dead" and I don't want to make extra work for myself while organizing. Thanks very much. Joe
ADEADHEADINCHILE
Yep, selections from Taper's Section were downloadable for a good while, maybe a couple years. In fact, it created a little hubbub when downloading was made more difficult. Back in the day the selections were a little more eclectic with single tracks sprinkled in with longer clips. Taper's Section has since moved to a pretty much 3 streamable segments per week joint for quite a few years now.
Merch licensing
Who do I contact to obtain merchandise licensing? Thanks!
30 Days of Dead
it was never revealed to us the Date and Venue of yesterdays 11/30/20 version of "Brokedown Palace" from which show and where did it spring forth????? Thanks
Magnificent Poster
Been a while ... just wondering why the photo of my pristine poster from 11/23/70, Anderson Theater, is no longer in the archive for that show.
Did you change the software or sumptin?
Zig
Two quick things if i may
I am fairly confident i am in the wrong place to ask these questions, so here we go.
1.) How does one go about claiming a calendar won during the recent 30 days contest?
B.) Does there exist anywhere a studio recording of He's Gone?
3.) If you happen to be the woman spinning on the hill at Buckeye Lake in '94 wearing a white sundress, get a hold of
me please. Your name has unfortunately slipped my mind.
Download one file of 30 days.....
Hi. Is there any way to download all 30 of each years 30 years of dead at one?
Thanks.
Scott
Scott
Click on the ‘download all’ button.
Download one file of 30 days.....
Thanks kid but where might I find that?
May 1977: Get Shown The Light (All Music Edition)
Does anyone know if the digi-packs that hold the CD's for the ALL MUSIC EDITION of this box set
(and for that matter, the box that holds the digi-packs and booklet) are the same bulky size as the
NON-ALL MUSIC EDITION, or are they possibly about the same size as a Dave's Picks CD that will fit
comfortably on my CD rack. It's hard to tell from the picture in the Store.
Love the collectable box sets, but I'm running out of room for bulky boxes, and would love to keep
my music on the shelf.
Thanks for any answers/Feedback > Goodnight
friscokid77
Shall we assume that All The…
Shall we assume that All The Years Live is dead/caput? Seems to have been removed from the site as of 2/14/2021...
Friscokid
It’s larger than a normal CD, and as such won’t fit conveniently on a shelf with other CDs, definitely won’t fit on a CD rack. I don’t have my copy in front of me but if I had to ballpark it I would say it’s about 10”x10” square maybe. But it’s damn near tiny compared to the PNW box haha.