- 1,286 repliesmarye
Joined:If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
- Oroborous
Joined:InterestingBut has no correlation to WMG continuous lack of professionalism or ethics.
It’s not the carriers fault if they don’t receive it to ship…
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Over the last almost two weeks, we finally received a few promising customer service reply’s stating that our box was (for whatever not given reason) still not shipped and that it would NOW be expedited and notice given upon shipment.
5 more days have gone by since last assurance, and still no notification, box etc…
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Why so much worry?
It appears most everyone has received theirs except some of our friends across the pound. That, along with site listing ever dwindling supply is causing undue stress/contempt and once again ruining what should have a been an extremely positive, enjoyable GD experience.
This seems to get worse every year instead of better, why?
They certainly had no problem charging our CC months ago and getting paid…. - Thenthelightningwill
Joined:Shipping Blues, continued...Just wanted to offer some data in support of expanding the options for shipping services at checkout. A preliminary inquiry into the efficacy of shipping carriers yielded the following general results:
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UPS: Ranks 1st in on-time Ground reliability with a reliability rate of 96%
FedEx: Ranks 2nd at 95%, also with superior overnight service
USPS Priority: Ranks 3rd at 94% reliability
USPS: Ranks 4th at 89% reliability of on-time delivery for standard ground/retail
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Pitney Bowes offers a general, detailed comparison review of services in: "USPS vs UPS vs FedEx: How You Can Get the Best Shipping Rates"
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Regarding business services, Rush Order offers a breakdown of services in a quick comparison table with pros and cons of each in "UPS vs USPS vs FedEx: 2026 Cost Comparison & Performance Data"
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UPS leads business reliability performance with an on-time delivery rate of 97.2% to 97.6%, outperforming FedEx (95.3% to 96.1%) and USPS (94.1% to 94.2%) - Oroborous
Joined:Adding to the 2 previousIs it the deliverers fault if it’s not shipped at all, or if no notification is given ?
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The easy solution is to give the consumer the choice at time of purchase
Like BITD, you could chose how to ship, depending on the costumers need, by simply clicking on appropriate method, and at a premium if necessary.
At check out, you click on shipping option, it shows the price, and you confirm at final check out. If it could be achieved back then, with new technologies it should be even easier to set up now.
Since our location fosters a convoluted confusing situation, we would gladly pay additional shipping in order to ensure the product is delivered correctly, thereby alleviating unnecessary stress, hassles, and affecting the enjoyment of the product.
It would save the seller having to rectify so many problems, and perhaps even provide additional revenue instead.
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New Fish
Many of us have been suggesting, bitching, moaning and howling at the moon about this for a long time.
The hybrid method usually works pretty well for DaPs, but for everything else, the ability to simply choose the correct method at shipping seems like a no brainer? - proudfoot
Joined:"who's to blame?"I think the culprits in the Shipping Blues are the delivery services, not dead daht net.
They send it out into the ether and then it is up to the shippers to bring it to the customer. the shippers are the ones who send it to NYC then to Chicago to be stored for a week and then to LA, and finally sent to Vermont.
Luckily, I have never had to sing the Shipping Blues.
I hope I never have to. - Thenthelightningwill
Joined:Shipping issues...Hi! I'm new to the site and very grateful to be here! I joined just in time to witness the release and shipment of the Summer Magic '85 20 CD set. As days passed, there was a growing deluge of shipping delays, misinformation, no information and changing information from carriers reported by a large group of very discontented customers, and I understand that this is in no way an isolated incident. I honestly have never witnessed such an inordinate amount of total chaos in a shipping situation by such a large and well-respected organization.
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I am well aware that shipping services have declined in many ways during the past few years and that this decline is the majority of the problem. But there are two strategies that stand out for me that are within your control, and they were pointed out repeatedly by customers on some of the threads, so I felt inspired to share them here for your consideration:
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1.) Offer expedited shipping.
As I understand it, you cryptically don't offer it now and it goes a long way towards ensuring shipments arrive in a timely manner. Customers are literally begging for it.
2.) Consider the reality of shipping delays when deciding how early to ship product to meet the release date. Product may need to be shipped earlier to factor in the reality of today's delayed service.
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The customer base here would be so incredibly grateful to see these two things take place, myself included, as I am just beginning my journey here. Thank you, respectfully and sincerely. - Thenthelightningwill
Joined:Shipping issues...There is an inordinate amount of ongoing discontent, glitches and chaos surrounding shipping going on. It is obvious that a lot of it is rooted in the shipping carriers. Can anything be done on this end in the future to mediate it in some way and help?
- Lawdrone
Joined:Birthday CouponIs this the right place to ask “what can I use the coupon for?” Today is my birthday (me & Mickey) & I received the yearly coupon email from Dead dot net. Went to try it on the new box set. No luck.
I figure maybe that’s because it’s a preorder, so I try the new Dave’s Picks. Also a no-go.
I checked the email & there are no restrictions listed, but I can’t get it to work on anything.
Thoughts? Suggestions? I am sincerely appreciative of the generosity, but it won’t do me any good if I can’t use it on anything in the store.Thanks!
EDIT - I just now tried it with the MSG box (how is that still available?) and it worked there. So I’ll wait a week until the Summer ‘85 box is officially released & update then.

Dead Covers Project video blocked
Hi, I made a video to post ("High Time"), but YouTube has blocked it, saying it's copyrighted material. Is this something that comes up now and then? Any clues on how to keep a video from being blocked -- it must sound too much like the original. Thanks, -Rob
I'll ask
Hi. Wondering if there is…
Hi. Wondering if there is any way to download all 30 Days of Dead mp3's at once??? Can't see why not once they are done. Thanks.
Scott
Re: 30 Days of Dead
This is the link that was sent around in the December monthly email, I think it still works. You can download each track or all 30 at the bottom of the page.
https://www.dead.net/30daysofdead?eml=2020December2/5184267/6131962&ets…
May 1977: Get Shown The Light (All Music Edition)
Thanks DarkLord! I appreciate your help!
Home-made Artwork
Hey Now! So where can I post some pics that people will likely get a kick out of?
Downloading and Recording a Show
Hi,
What do I need and how do I go about downloading a complete show from the archives, and burning it to one CD?
Thanks
Disk one Daves Picks 37 won't play
Disk one of Daves Picks won't play. My player shows the # of tracks and the total play time, but won't play. I tried it on multiple players. Just curious if anything can be done.
Thanks much!
Flounder
compendium question
Does anyone know of a positive Brian Dyke show review?
Who do I speak to about.... A new GDM merch product?
I have had a great idea for quite some time about a merch product that I would love to see come to fruition.
I believe the only way to do it right would be through GDM, as it would be a Highly Iconic design or two, used in a 'NEW' way, it would be a very popular item GDM should maintain control of.
Please let me know whom to contact!
Thanks!
Lost Order
On 11/20/20 I ordered the 50th Anniversary American Beauty T-shirt.
As of today it still has not arrived. Every time I email, I get the following:
We are currently experiencing a surge of emails and cannot provide you with an individualized response at this time.
We hope that the answers below will help with any questions that you may have.
We are very sorry for the inconvenience and thank you for your patience.
Sincerely,
Mike
a positive Brian Dyke review
Here's one largely positive review from Brian Dyke, in Taping Compendium Vol. I: of Denver Coliseum, Nov 20 1973 - though some of the details of his description don't match what I hear, and he resorts in a couple of places to (mild) versions of his typical fault-casting (saying "the triad of 'Promised' > 'Bertha' > 'Greatest Story,' falls flat on its face" - which just isn't so, I think ["Promised Land" 's particularly rhythmically good, w/very spunky drumming; Jer flubs the 2nd verse of "Bertha," though]).
Looking for photo or video Alpine Valley 1988
Looking For Photo Or Video Alpine Valley 1988
I'M LOOKING FOR PHOTOS AND OR VIDEOS FROM THE 1988 SHOW AT ALPINE VALLEY...MY FRIEND AND I (two college girls, blonde and brunette) WERE ON STAGE FOR A FEW MINUTES AND I'M TRYING TO FIND AN IMAGE OF IT. WE GOT LUCKY AND MY FRIEND MET ONE OF THE LIGHTING GUYS...IT WAS SURREAL....any help would be so appreciated!! Somebody decided they needed my backstage pass a few years later so I don't have anything other than the memory fading away.
Can't post in forum
What am I doing wrong, I can't seem to find a way to post?
you just did.
Hey! where should I ask…
Hey! where should I ask question about apparel? Like hats / logos etc
Dave’s Picks won’t download
Hi
Why won’t my Dave’s picks that I bought download into my iTunes?
Thanks
Keith
Dave's Picks (Looking for Miracle for founder of Deer Creek)
Hello. First time poster. I saw on Facebook someone posted about Dave's Picks Volume 40 at Deer Creek.
I understand it is sold out, but inside there is a letter from John Scher to Dave Lucas. That Dave Lucas was my father.
He and his partner built Deer Creek, and created the vision on how great it ended up being. I myself worked many summers doing the marketing for the shows at Deer Creek including all the Dead shows.
However, I would like to get a copy of that as a present for him and I have no idea where to find. Can anyone help? Looking for a miracle(many times I handed out extra tickets as miracles). I think he would find it very special.
Thank you in advance.
Brandon Lucas
Hi Brandon. I’ve got an…
Hi Brandon.
I’ve got an extra.
Face value plus postage okLMK.
—RS
Dave's Picks Vol. 40 for Brandon's dad.
Brandon -
Did you get your extra Dave Pick's? I've got one here. Face + postage and it's yours.
Digital copies for the singles collections?
Hello...recently purchased and just now received some of the vinyl singles...but I don't know how to also retrieve the digital versions, included with these....please advise. Thank you!
Found it....didn't realize it was in my Order Confirm/Verify email!
Dave's Pick V40
@COPPERDOMEBODHI @RSTAMBERG Thanks for posting. I've DM'd you both... If one you can help out, that would be awesome. Thank you. Brandon
Hey there
Where can I check off the shows I have seen?
The Orwellian vision was about state-sponsored surveillance.....
Hey, dude from India!!
So, you're a spammer, AND a Deadhead??? Interesting combination............
Ultimately, Captchas are useless for spam because they're designed to tell you if someone is 'human' or not, but not whether something is spam or not.........
Doc
Now it's not just the state, it's your nosy neighbor, your ex-spouse and people who want to spam you......
I received a brand new and…
I received a brand new and sealed copy of Dave's Picks, Vol. 30 w/bonus disc for Christmas. I opened it up and to my surprise, I found my copy to be numbered 190/300. I've seen some unnumbered promo copies released for other volumes, and I know there was a run of 500 extra copies of Vol. 3 to replace some copies that disappeared, but I can't seem to find any information on Vol. 30. Does anybody out there have any idea of what I might have? Thanks.
Hello, I wrote a movie…
Hello,
I wrote a movie script about the Grateful Dead. Who can I contact to ask permission to use their songs? Any help would be appreciated.
Hi Supa
send me a PM with your info and I'll track down the licensing folks. Thanks!
Tapes of GD shows on Ebay
I'm seeing 90 minute tapes of "vintage" GD shows being sold on Ebay for as much as $50/show. Does the Grateful Dead condone this?
Fellow artists/ vendors
Trying to find info on how to get permission to use dead insignia in my macrame art.
Licensing Grateful Dead Artwork
Has anyone here recently worked out a licensing arrangement for imagery? News article indicate licensing moved to Rhino Records a couple years ago, but it's not evident from their site how to properly go about becoming a licensee. Please help a Head! Thanks all.
Garcia LP 50th Anniversary Edition
When will the Garcia LP 50th Anniversary Edition be released?
Garcia 50th Anniversary
Is there a scheduled release date for the Garcia 50th anniversary LP, CD ?????
Hi-anyone know if day out at…
Hi-anyone know if day out at the movies is happening this summer Thanks.
Lyceum Download ERROR
I cannot download my digital versions of the Lyceum shows. I get "invalid URL download scheme".
OS:
Mac OS 10.12.6
Browsers:
Safari
Firefox
Chrome
Never got Dave's Picks 43
I did not receive DP 43. Post office said the Dead only made a tracking slip and did not give them the package to send. I emailed the Dead and only received an automated response with a ticket ID number. How can I get this resolved?
Jeff C
Gabriel
Did you get my PM about not receiving Dave's Picks 43
Marye
Did you get my PM yesterday? The site is a little confusing so I was not sure if I did it correctly. I am the person who did not get Dave's Picks 43. If you did not get it can you just email me at jcharney@kprs.com and I will reply with the information that you requested. Thanks.
Gabriel (Jeff)
did not get PM
GD pictures
Found a zip file with a few hundred shots of the dead from the 60s - 99s. All dated so easy to figure out which shows. I don't have any providence but wanted to know if they could be useful to u guys. Thx Ian
Signed GD Posters
My sister Jamie was an Avid Dead Head. She passed away 10 Years ago. Hanging out with the rest of the band in heaven.
She left me with four signed GD Posters. What would be their collecting status / value. Where would I look for info on this web site for interest?
Thanks, Luke
Digital download not provided - how to download the music ?
Hi!
Can anybody tell me how to download my digital music from dead store if I got NO download mail and no download l_i_n_k (furthermore my download section in my store account is empty too!) ? Unfortenately all my mails to the store's customer service were unacknowledged...
signed posters
by who? all the band, just Bobby? Jerry's signature has some value, as does Pig's. PM me for more info.
DP 2023 Subscription
I'm trying to subscribe for 2023 and the site won't allow the final step - purchase. I click and my pointer goes to a null sign.
I have also tried to make a new account at the store, to no avail.
I've tried on several browsers and computers. Could use a bit of help.
Thanks!!
30 days of dead winner contact
Hello, I think that I may be Michael from Brookfield CT that won on 11/18. I have not received any contact though. I understand there may be another Michael in my town but if I do happen to have been the winner I would love to have the calendar prize!
Has anyone else had…
Has anyone else had difficulty downloading 2022 30 Days of Dead selections today to try to get days missed during November, 2022? Every time I download one of the seven days I missed (yeah, I know, DUH) I get an error message that the file is corrupted. So I went in to download all of 2022 30 Days, and got the 2021 30 Days! Anybody else, or am I just weird?
ticket stub
Hey All! I've got an image of my Boreal (8/24/85) ticket if you want it. Positive, R.
30 Days of Dead Daily Winner
Hello, I was the daily winner on 30 days of dead November 13. I have not been notified
to received the calendar. Will notification be sent to my email?
Thanks
ha Boreal