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If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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16 years 10 months

Submitted by bcboot on Fri, 11/23/2012 - 20:22

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Glad to see the store up and running with more music in stock Plus a 20% discount to boot!Finally got to order the Rotterdam 5/12/72 cd set today, so excited to hear the Dark Star on that one. Peace, ~bc.boot
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17 years 11 months

Submitted by stuman on Thu, 11/29/2012 - 18:03

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this search bar that only seems to show up on dead.net ? T on the bottom of the screen it has an X on it but will not go away ..
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13 years 2 months

Submitted by peterVsenior on Fri, 11/30/2012 - 23:23

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I live in the UK and recently ordered daves picks 4 and other items from the store. I received no communication regarding dispatch and after sending several emails to customer service who always told me they had passed them onto the relevant dept for action, but I never got a reply. In the meantime I received an email informing an item on my order was cancelled but with no excplanation. I telephoned in the end and was told by someone called Zoe that the reason my order was cancelled was because international orders are not accepted. When asked why I could place a confirmed order and be quoted international postage she could not answer. Can someone please explain is this true and why is this allowed to occur. It is strange to encourage international business then not accept it. peter
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13 years 2 months

Submitted by peterVsenior on Fri, 11/30/2012 - 23:26

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Why does the store accept international orders quoting postage to my destination then when I phone to find out what is happening to my order 2 months later be told international orders are not accepted? peter
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Submitted by marye on Sun, 12/02/2012 - 12:27

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as noted elsewhere, something's not right here. Please send me a PM with your order details. Thanks.
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Submitted by stuman on Sun, 12/02/2012 - 15:49

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i got it taken care of ,, thnx MaryE
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Submitted by stuman on Sun, 12/02/2012 - 15:49

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i got it taken care of ,, thnx MaryE
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15 years 10 months

Submitted by Anna rRxia on Fri, 12/07/2012 - 04:27

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Is more oriented toward sales than community. I hope sincerely that they are working out the kinks raher than moving to this as a permanent format. It was useful to know who was on line. The old search engine functioned better than the new one. One good thing about this format is that the spammers seem to be pretty much banished. I hope dead.net can get the best of both worlds together when they bring the Chat Room out ofBeta and get the whole catalog once again on line. It is beyong me that this whole project was taken up at Christmas time when most retailers are doing more than 40% of their year-long business. Ah well, I have long ago stropped trying to fathom the mysertium tremendous powers behind Rhino on Grateful Dead issues.... So, my questions is: Does Rhino plan to go back to the old format once the bugs are worked out?
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Submitted by marye on Fri, 12/07/2012 - 09:27

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whether the chat room, the search tool, and the who's online features are on the to-do list, yes. In the meantime, you can get a list of who's online by going to the chat link above; the list is on the right of the chatroom page. It is, as noted earlier, a list of who's online, not who's in the chatroom at this juncture. As to community, well, it's not like it can be artificially generated, whatever tech snake oil guys say. The members make it happen, we just have a venue and try to manage it as well as we can within the constraints we've got.
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18 years 3 months

Submitted by jedibob on Thu, 12/13/2012 - 16:49

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I simply want to change my shipping address for my Dave's Picks 2013 subscription. Unlike virtually every other online retailer, I am unable to manage my account and order information in the Dead.net store. I had hoped by now that the store would have transitioned into a user-friendly arena. I phoned the customer service hotline and was told that I could make no changes to my order! The first volume of the 2013 Dave's Picks subscription is still roughly two months away from actual shipping, but no changes can be made. Ridiculous. I have already been billed and paid for an entire year worth of music that I need to have shipped to a new address and am having difficulty being told that this is not possible. I know that is indeed possible but wish that I didn't have to traverse so many hoops to get it done. What needs to be done? Who can help?
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Submitted by marye on Fri, 12/14/2012 - 08:35

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send me a PM with the details and we'll try to get this straightened out.
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18 years 3 months

Submitted by Gr8fulTed on Sun, 01/20/2013 - 16:37

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How do I find a particular show in the Taper's section, specifically from 10/18/80 and 10/19/80? Cosmicbadger had created a list of vines ( where is it now?) and I think there is a similar document for the Taper's section.
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Submitted by wilfredtjones on Sun, 01/20/2013 - 17:12

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Pm me and I'll hook you up with the info.
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Submitted by marye on Tue, 05/28/2013 - 20:04

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to see if I can replicate wilfred's difficulty with this thread...
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Submitted by wilfredtjones on Wed, 05/29/2013 - 05:51

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I can only load this page if there is a new post. I cannot browse to it 'cold'...Anyone know who drew this? Is it Gilbert Shelton, the same dude that did the cover artwork?
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12 years 2 months

Submitted by The Man Mulcahy on Mon, 08/19/2013 - 16:57

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Hey folks! I'm new here and I had a quick question. I work for Brookvale Records; we are the independent record label out of Long Island, NY releasing the Dick's Picks Series on vinyl. I'd like to start sharing info on here about our latest releases. But of course I wish to do so in an appropriate manner. Before I started posting about Dick's Picks Vol. 3 & 4 on sale and info on the upcoming Vol. 5 release, I thought I'd check in here. I'm certainly aware of community guidelines around forums like this acting as a fan, but I'm curious what the guidelines are for me as a "business." Am I permitted to post photos or links to our Store page, etc. within reason? If so, what specific forums would be appropriate for that? Don't want to be shunned for spamming!
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Submitted by marye on Tue, 08/20/2013 - 09:28

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Hi, I'm the forum moderator. Excellent questions all. Couple of possibilities here; you could post in the Your Own Storefront thread, which some shops and craftspeople do, or we could start a thread specifically for the DP on Vinyl series. Lemme know what you'd prefer.
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16 years 9 months

Submitted by shuga on Wed, 08/21/2013 - 06:23

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Hi,,, Trying to figure out the best place to post to find travel partner. I don't plan to stay in NE PA for the winter this year, and I wanna do another cross country, with helpful responsible soul to share the fun and the work....Thx (~);} Have a GRATEFUL day ☮ ♥
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Submitted by germandog on Fri, 08/30/2013 - 23:26

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Hello,hope this is the right place to ask a question-this site is hard to figure out.About 8 years ago my friend gave me a show on a cd that had a year and Gay Parees written on it,assuming this meant Paris and I cant remember the year but it sounded like mid seventies-cant find the cd.It had a killer Friend with a long,beautiful keyboard solo in it.I used to play this for my young daughter,she loved this particular version.How can I find this show? The archive has a F.O.T.D. listed in Paris on 9-20-74 but its not the same version that was from my show.Can anyone help me find this show as my daughter who recently went away to college specifically asked me to find this song for her.Maybe there is hope to turn her on to the dead yet, as I have been trying for 18 years!Any help would be greatly appreciated.
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Submitted by marye on Sat, 08/31/2013 - 10:22

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which is not infallible, reveals no Paris shows between 1974 and 1990. The latter would sound quite a bit different from the '70s.
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Submitted by Smithereen on Mon, 09/02/2013 - 13:34

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Hi guys and gals,I am collecting up stories from a particular show in Portland on June 12, 1980. During the second song in the second set, Mt. St Helens blew 54.5 million cubic yards of ash into the air which drifted over the Portland area as the show was getting over with. The after show parties are legendary and I wanted to see if any of the folks who remember that night would be willing to share any details. Please let me know. This was an extremely interesting confluence of thought and some significant ideas were born that night. It would be great to see where any of it went. Thanks.
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Submitted by Angularbanjo on Thu, 10/17/2013 - 20:40

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China Doll doesn't appear in the list of songs? Why not? Also if one enters "china doll" in the search box, it comes back with no results, site-wide.
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Submitted by marye on Fri, 10/18/2013 - 09:30

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I'll pass this up the line.
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13 years 5 months

Submitted by patrickmartin8… on Mon, 10/28/2013 - 06:21

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Hi, Just curious what happened to the Taper's section --- no new entries after the Oct 14-20 entry? That's as much a question as it is a statement: I haven't seen a new entry in over a week, which is very odd, so perhaps I am doing something wrong? BTW, your all doing a great job. I look forward to each week's offerings with great anticipation! Thank you!
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16 years 7 months

Submitted by in_2_it_2 on Wed, 10/30/2013 - 12:20

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Is there any plans to publish the 4th Volume of 30 Days of Dead? Matching the show and date with the download was something I looked forward to during November, it is kind of like a month long holiday celebration.
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12 years 2 months

Submitted by AddictionAddict on Wed, 10/30/2013 - 15:27

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Yes. It kicks off on Friday. Check out the Almanac on the homepage. In it the 2013 edition of 30 Days of Dead is mentioned.
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16 years 3 months

Submitted by PonchoBill on Wed, 10/30/2013 - 18:27

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Just wondering why Heads north of the U.S can't play the 30 DOD contest. It seems wrong to me. Hell I'd pay for the shipping if that was an issue. That pretty much goes for ANY contest that Deadnet puts on. Lots of us up here.
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Submitted by marye on Thu, 10/31/2013 - 10:13

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The issue is that legal requirements for contests vary from country to country, and crafting a contest that's legally compliant inside and outside the US is prohibitively complex. We're sorry about this, as it is certainly a bummer for non-US folks.
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Submitted by wilfredtjones on Sat, 11/02/2013 - 11:39

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If you want to PM me your guess, and I win I will send you the prize. Can non US folks get the free song though?
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Submitted by PonchoBill on Sat, 11/02/2013 - 12:48

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...that's awful kind of you Wilfred. I do appreciate the gesture. Yes we do get the downloads. Which I also appreciate.
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11 years 9 months

Submitted by dondub on Sat, 01/25/2014 - 21:27

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I would like to obtain a soundboard-quality copy of the Dead concert in Vancouver 40 years ago so that I can surprise an old friend who attended the show with me, for his 60th birthday. I would gladly pay to get this recording.
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Submitted by wilfredtjones on Sun, 01/26/2014 - 05:15

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What are you looking for, a bootleg or something snazzy?
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Submitted by dondub on Sun, 01/26/2014 - 10:39

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I have downloaded a Taper's version from archive.org, but would like something with better fidelity. The soundboard version on archive.org is much better but can't be downloaded from the site anymore. I just don't want to rip off the Dead in any way. Snazzy, yes! I'm also desiring to obtain the May 17, '74 Vancouver Wall of Sound concert, which was a blast also. Three days after the new Dave's Picks offering! These Canada gigs seem off the radar.
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Submitted by marye on Sun, 01/26/2014 - 14:47

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I do not know of any such commercial product. You might ask in the Tapers thread in the forums in case someone has/knows of the existence of a better recording than what you've got. You could also email David Lemieux at vault@dead.net; he lives in that part of the world too, and might be able to shed some light on the state of vault tapes of that show.
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Submitted by dondub on Tue, 01/28/2014 - 16:46

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I appreciate the replies from Wilfred and Marye and will follow Marye's advice to try contacting Dave. Thank you folks. Thinking of Pete Seeger today. To everything...
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18 years 4 months

Submitted by Mike Edwards on Tue, 01/28/2014 - 17:05

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dondub, if you want to send me a note through the message system here, I can hook you up with a SBD of this show that I downloaded from the archive.org stream (Charlie Miller version) as long as you don't mind MP3 files.
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11 years 8 months

Submitted by 21stCenturyDeadHead on Mon, 02/10/2014 - 18:15

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Is the bird on the wake of the flood album a crow or raven? thank you
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Submitted by Mike Edwards on Tue, 02/11/2014 - 06:05

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It's a raven. In the story of Noah and the Ark, Noah set loose a raven before he set loose the dove that found dry land.
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Submitted by 21stCenturyDeadHead on Tue, 02/11/2014 - 19:49

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Thanks so much! I'm getting a tattoo of the Raven and wanted to be able to say for sure what it is!
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    marye
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • #1
    marye
    Joined:
    up there on the upper right pulldown
    the Message option isn't working for you?
  • #2
    PT Barnum
    Joined:
    it was 40 years ago today

    I and a pack of friends dosed to the gills were on our way to see Jerry and the band at the SunDome in Tampa. Quite the show and a floating roof made for good times. Saw many a band at the SunDome, always a great time.

  • #3
    iangillespie
    Joined:
    Postage

    Neither was I!
    I can't seem to message Marye so here's the order
    SHOP27643GU

  • #4
    Simon1
    Joined:
    Overseas postage

    I’ve just realised looking at my order that I wasn’t charged postage either! 😳

  • #5
    marye
    Joined:
    if this issue is happening to you
    not getting charged shipping, that is, send me a PM with the details. The Doc is on the case and it would be helpful. Thanks!
  • #6
    BillN
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    Subs

    Adding my thanks too Marye. Just to note, its seems loke the credit card option too isnt charging postage for overseas orders.

  • #7
    Colin Gould
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    2026 Subscription

    Let me also thank MARYE for getting the pre-order to work. I have sent her a direct message about the continuing issue I am having so I won’t belabour the point here, just be aware if using the express option using ApplePay from outside the US you may not be charged postage which is sure to cause problems at some point. As they say, ‘Short cuts lead to long delays’

  • #8
    Simon1
    Joined:
    Early bird subscriptions

    Now working! Thank you Mary. Much appreciated.

  • #9
    itsburnsy
    Joined:
    Chill Ya'll

    The Deads IT dept is notoriously bad, and I mean for decades now. I missed out on E72 because I tried to order the morning it went on sale for like 3 hours, and it was "sold out." Went home, thought about the price, and decided not to buy after all. What a dummy! Anyway, there's a plenty to be had

  • #10
    marye
    Joined:
    just got word
    that the development team is diligently troubleshooting this and we hope to have good news for you shortly.