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2009 Tour Crew

I was just wondering about a list of all the people working on the tour this time, "Lights, Sound, Management, etc." Was just wondering if it was some of the same crew from back in the day.

steve

at the moment it's acting a bit weird. I've reported this. It's probably not you.

greensboro show start end time?

anybody know what time band statted playing? what time did it end? thanks

Crypyical Envelopment/The Other One???

Does anybody know why the name of these two songs are different??Peace- Moye

other dead bands on shows page?

i was wondering why under the all shows page, the other ones, phil, bobby, and the dead, etc aren't listed? i'm sure a lot of people would like to add those to their my shows page.

The gdh supposedly to be provided yesterday seems to be #1, but it does not show up on the front page 'The Latest'. When I went through 'Features' to 'GD Radio Hour' to 'Grateful Dead Hour no.1' at the top of the queue I get the text with 'Listen Now" radio button, but it won't play. I can play other Taper Section and GDH music, so it is clearly just this link that is the issue. Please let the right person know that the link is not working and hopefully they can fix it. lethedoom

thanks lethe

should be fixed now.

tickets

Does anyone know if the pre-sale chicago added show have gone out yet? I did not hear one way or another wearther i got them or not. tickets are still avaiblabe through ticket master but was hoping for the presale tics.

Show CD's

Me & my wife spaced last night in Worcester and forgot to pick up our disc's of the show. She still has her bracelet and receipt, does anyone know of any way that we can get the cd's that we already paid for? Thanks.

photos

Hi there, I heading to Buffalo for Tuesday's show .... pretty sure I can take pictures in the concert. Can anyone tell me for sure?

KYKA

I'll see what I can find out!

Dead.net Store

I didn't know if anyone could help me get in touch with anyone associated with the store. I ordered a download on the 15th to take to charlottesville with me but it didn't post that day, and upon returning from out of town, I'm being told that my download has expired and I was pegged the 16 bucks. I've posted multiple tags with customer service with no response, and I've already filed for a return through my bank. I didn't know if anyone here could get me in touch with someone who could help me resolve this without a bunch of paperwork and mess. Thanks in advance.

Hum

send me a PM with the order number etc. and I'll try to get this straightened out.

marye

Thanks for trying to help Mary, you're the best!

well

as I suspected you're not the only one to have this problem (life happens...) and I hope to have a solution for you soonest.

Show CD

I was at the Forum show on Saturday 5/9. I bought the wristband for the show CD, but unfortunately my wife ended up in a ambulance at the end of the show because of an asthma attack so I didn't get to pick up my copy. I still have the wristband and receipt, is there something I can do about this? I tried calling 1-877-deadnet and they said they would have corporate offices call me but I have not heard anything yet. P.S. She was kind enough to wait for the encore before her attack.

chrisr

please pm me the details. We're trying to get something set up to address this situation.

and

hope your wife is okay. Yikes!

Police Abuse Witness

If you or anyone you know may have witnessed ABUSE by the Chicago police the evening of 05-05-09 at (night of Allstate Arena show in Rosemont), you are urged to call attorney Goeffrey Fieger at 248-355-5555 and leave info with Robert Giroux. You can also call the Chicago division of the FBI at 312-421-6700. This is Rabbit and I can be reached at 419-215-0577.

Dead.net store....

Ive been hearing that theres a lot of problems with orders from the store...Are they short handed??? Send me an application man...Its gotta be a better job then what ive got here in Ohio..LOL:)Peace- Moye

sending messages to the band?

hi, sorry if this has been asked before (i'm sure it has) but is there a place to send messages to bobby, phil, bill, mickey, warren and jeff? do they ever get messages from this site? thanks!

The Wristband CD

this was a great surprise, to find i could get the show, clearer, and better quality recording, then the old taper recordings i use to hunt down. i too had my wife taken away in an ambulance, at shoreline 5-14-09. it was asthma related, but my wife lost half a lung about 5 months ago to pneumonia, and has a tumor low on her back pushing into her spinal cord, and cuts off leg movement sometimes. the attack ,the crowds, and all got too her we figure. RockMed are the best. they was right there, on the ball, and got my wife off the lawn at shoreline, with my wife in a wheel chair, had an O2 tank ready for her not 2 minutes after reporting my wifes position on the lawn Thank You RockMed. now the question. the wristband CD had 3 discs, my disc three wont play any track after the 1st track on my car CD player. in my home CD player, a bit better quality wont play track 3-5-6 it shows "read error" the way it is, i only really get to listen to my car CD player. so i only get 1st track on 3rd disc!! i lose all but 1 song after drums/space. this disc is the same time frame my wife was having problems. i spent most of the last part of concert calming her down, and hunting down RockMed, and sitting in RockMed office with my wife. i dont want to lose last half of 2nd set again. who do i contact about this? you can ask RockMed at shoreline, the got a full report from me and wife there on file.

reasoning

on a lighter note, when rockmed people asked if i know why my wife got this bad, i told them she was too sick for raise the flag tour, now once again, she was sick, but we felt she was well enough, but we guessed wrong as it seams. then i told him it was the bands fault, if they did shoreline 2 times a year, 2 or 3 nights in a row, i could of taken her when she was feeling better. this 3 shows in 13 years at shoreline just isnt enough. we just had to go, we never know when they tour together again, like all outdoor venues, rain or shine, the show must go on. tix was bought, with no foreseen time of a return, we risked it. in truth, it was worth it, a bit scarry there, on the encore, i couldnt fight the crowd on the lawn, to try to find her, and if i left in the encore, i would of had to leave her alone, in a panic. i had to wait for lights to come on, to get help for her, without leaving her side. RockMed is the best. i wont get a lawn t9icket again, if they return, i like lawn at shoreline, but the wife is too ill. i sit in lines for hours'n hours, to get tix the day they come out, (now it is prebuy online, as a fanclub member, same thing) but the dead, shoreline, the lawn is where it is at, you cant dance in the seats. i miss the old cal-expo shows, with the open area in front of stage and the seating in the back. i always felt that the dance floor should be in front.

last straw!!

i am so pissed. who ever runs that dead.net site is wacked in the head. my 3rd disk dont play, and supervisor at 877-dead.net she told me i got to REBUY it. i paid good hard cash for my show CD at the show. and was told, i had to repay to get my disc. this is after losing me to a phone line that cuts me off. (22 minutes, 3rd call, it cuts me off, i had to call back a 4th time) well, why do i need to REBUY a broken item i BOUGHT already!?? i was told i could "hear" the show 15 minutes after the show, i am still waiting, 5 days later. the phonelines didnt work all weekend, then, i get "we dont handle Concert CD's here, you have TO REBUY it, so we can download it in your puter!!" well, thats all good'n fine, but i bought a CD, not a download!! and the only contact number on the CD is dead.net, if you contact them, as it is stated on package, and they dont handle the CD's sold at show time, how to i get this 3rd disc replaced without spending more then the show ticket? i have never felt so used and dirty dealing with a grateful dead vendor, as i did with dead.net. and i still didnt get an answer. i was told by manegment, that they will take a report, and take it to upper management, and i will get a call back within 3 to 5 days! thats over a WEEK AFTER THE SHOW, and bad CD. do you wait a week, to get the steak replaced that was over cooked in a restaurant? well, why should i wait aweek, to talk to manegment about a CD i bought, that just displays "read error" no 3rd CD, only 1st song after drums, no last half of set, no encore. i spent a lot of this same time frame of the show in RockMed, now i missed the show 2x. after all this negitive Karma with dead.net, i dont feel i will even listen to the show, can i sell my flawed faulty CD back to the dead please?

thor

as noted elsewhere, please PM me the details, I'm working on it. We're trying to fix this.

THANK YOU MARYE

sorry marye, after 4 days of begging this site, and the phone about fixing my CD i bought at the shoreline show, that wont play, i got a bit irritated and started to post everywhere in here. thank you for trying to fix this snafu.

SYF legal help

Is it legal to use the SYF image in a sculpture? I made a cast aluminum wall hanging last week for myself (something I have wanted for a long time) and was wondering how legal it is to sell these things on lot? What if any are the copyright laws with the SYF logo? My piece is a original sculpture made by me molded by me and cast in alum. by me. I posted a photo of it on the fan photos page under fan art.

waller

I've passed your inquiry to the licensing folks.

thanks marye

thanks marye I have been searching on the web for a week now with no luck. even checked the us copyright web site.

Waller, here's the word

I have checked with the licensing folks, who confirm that selling this piece would be trademark infringement, as the SYF is a registered trademark. Should you wish to pursue a licensing arrangement, as many have done over the years, I'll put you in touch... Thanks. It IS a real nice piece!

Posts?

How can I make posts on the website? I'm registered and said FORUM LOCKED? Thanks Peace

how did you do it marye?

The interview with Jerry was off the hook. Could never purchase that at a music place. Thanks for making it happen. Kottonmouthjeff

crowes

obviously you succeeded in making a post on the site. If you think there's a topic we should be discussing, send me a PM or post about it in the What Else Should We Be Talking About topic.

glad you liked it Jeff!

it was pretty great at the time also!

My download

Several weeks ago (I think it was April 21 because I see a charge on my CC), I paid for a download of the Mountain View concert for this Spring's tour. I never could download it, and forgot about it until now. Can you help me retrieve it?Thanks, John

John

send me a PM with the details and we'll get it straightened out.

new and no computer skills

hi my first show was in lincoln nebraska in 2/1973 and ive been a fan every sence any way i jest joined the site i cant figure out how to get the private masage to work it said i have a message i also wanted to send a private massage to an other member but i cant figure it out but im not very good on the computer please help if i can be helped

well

in the left hand column, click on My Inbox and it should take you to a page where the message is waiting for you. Within the message, there is a Reply button, and for that matter a space for you to reply. It should all be fairly clear, but holler if it is not.

Marye, we are deadheads

Marye, we are deadheads Asturies, northern Spain we will like to be on the deadheads around the world list, is it possible? So we never met the Dead here, we knew it and love it just the same. cozmicfolkfan

cozmic

there are quite a few regional topics, and probably the likeliest one right now for your purposes would be Deadheads of Europe. You'll find other folks from Spain there, though I think you're the first from Asturies. Welcome!

why cant i post

Why does it say that i am not alowed to post. im trying to network my lost dog here. i did so at ratdog.org and mostly got mean responses, so i am tryin this board in hopes of finding some grateful dead love, support and finding my dog, odessa.

Thanks Marie. I´ll try on

Thanks Marie. I´ll try on this topic cause that path is not for my steps alone. cozmicfolkfan

last show at izod center

i'm looking for info about seating here,like is it possible to move from your seat upper level to lower level? how is security as far as movement once concert is started?

jbird

as I've said, not allowing free-for-all topic starting is simply a chaos management tool we adopted when we launched the site, and examples abound on other systems why this was a wise decision. I've already PMed you about your lost dog topic request and await developments; just upload your photo to fan pix and I'll get it rolling. As I look at my sleeping dogs, I feel your pain on your lost girl.

The DEAD & NRPS New shows

How does one get the following question in front of the the right person(s) for serious consideration and at least a response other than this poster having the bank to fund such a thing?? How do we make "The DEAD & NRPS @ RFK Stadium" and possibly other venues happen? I feel like from the turnout at the spring shows and the bowl you over frenzy happening at the New NRPS shows that this would be incredibly magical. For what it is worth, I do have personal access to legal help that knows the ins and out of concert promotion and production (i.e. Allmans, Lynard Skynard, and the like, but isn't necessarily a fan of these tunes, but is respectful. Thank you for your time and consideration of my questions. Never gonna leave this Brokedown Palace.....

what the he** man

excuse my agravation but I have been attempting to put some pics up in the faithfull freinds forum and I have no frigin idea how the hell to do this . can someone please help.? thank you !

stuman

PM sent.

B3

Offhand I have no idea how to set up such a tour or who the likely contact point might be in this day and age, but I'll pass your question up the line. Meanwhile, you might want to ask the same thing over on phillesh.net, ratdog.org, and the NRPS site by way of casting a broad net.

Starting a new topic

Hey now,This is no doubt a dopey question, but I'm not clear on how to start a new topic within one of the existing forums. I see how to add a comment to a thread, but not seeing a button or tab for "New Topic" or something like that. What am I missing. Thanks!

short version, you can't.

just the way it's set up. If there's a topic you'd like to see discussed, send me a PM or post in the What Else Should We Be Talking About topic.

Post reply Log in to post comments

May 30, 2007 - 11:38am

1,286 replies

marye

Joined:
May 26, 2007

If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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September 29, 2026 - 12:26pm

#1

Oroborous

Joined:
June 19, 2007

Interesting

But has no correlation to WMG continuous lack of professionalism or ethics.
It’s not the carriers fault if they don’t receive it to ship…
-
Over the last almost two weeks, we finally received a few promising customer service reply’s stating that our box was (for whatever not given reason) still not shipped and that it would NOW be expedited and notice given upon shipment.
5 more days have gone by since last assurance, and still no notification, box etc…
-
Why so much worry?
It appears most everyone has received theirs except some of our friends across the pound. That, along with site listing ever dwindling supply is causing undue stress/contempt and once again ruining what should have a been an extremely positive, enjoyable GD experience.
This seems to get worse every year instead of better, why?
They certainly had no problem charging our CC months ago and getting paid….
September 29, 2026 - 9:58am

#2

Thenthelightningwill

Joined:
September 3, 2026

Shipping Blues, continued...

Just wanted to offer some data in support of expanding the options for shipping services at checkout. A preliminary inquiry into the efficacy of shipping carriers yielded the following general results:
-
UPS: Ranks 1st in on-time Ground reliability with a reliability rate of 96%
FedEx: Ranks 2nd at 95%, also with superior overnight service
USPS Priority: Ranks 3rd at 94% reliability
USPS: Ranks 4th at 89% reliability of on-time delivery for standard ground/retail
-
Pitney Bowes offers a general, detailed comparison review of services in: "USPS vs UPS vs FedEx: How You Can Get the Best Shipping Rates"
-
Regarding business services, Rush Order offers a breakdown of services in a quick comparison table with pros and cons of each in "UPS vs USPS vs FedEx: 2026 Cost Comparison & Performance Data"
-
UPS leads business reliability performance with an on-time delivery rate of 97.2% to 97.6%, outperforming FedEx (95.3% to 96.1%) and USPS (94.1% to 94.2%)
September 25, 2026 - 3:47pm

#3

Thenthelightningwill

Joined:
September 3, 2026

Admin...

Any chance of adding a variety of shipping options and allowing the customer to choose, and pay accordingly, for their choice?
September 25, 2026 - 7:56am

#4

Oroborous

Joined:
June 19, 2007

Adding to the 2 previous

Is it the deliverers fault if it’s not shipped at all, or if no notification is given ?
-
The easy solution is to give the consumer the choice at time of purchase
Like BITD, you could chose how to ship, depending on the costumers need, by simply clicking on appropriate method, and at a premium if necessary.
At check out, you click on shipping option, it shows the price, and you confirm at final check out. If it could be achieved back then, with new technologies it should be even easier to set up now.
Since our location fosters a convoluted confusing situation, we would gladly pay additional shipping in order to ensure the product is delivered correctly, thereby alleviating unnecessary stress, hassles, and affecting the enjoyment of the product.
It would save the seller having to rectify so many problems, and perhaps even provide additional revenue instead.
-
New Fish
Many of us have been suggesting, bitching, moaning and howling at the moon about this for a long time.
The hybrid method usually works pretty well for DaPs, but for everything else, the ability to simply choose the correct method at shipping seems like a no brainer?
September 24, 2026 - 4:57pm

#5

proudfoot

Joined:
August 2, 2020

"who's to blame?"

I think the culprits in the Shipping Blues are the delivery services, not dead daht net.
They send it out into the ether and then it is up to the shippers to bring it to the customer. the shippers are the ones who send it to NYC then to Chicago to be stored for a week and then to LA, and finally sent to Vermont.
Luckily, I have never had to sing the Shipping Blues.
I hope I never have to.
September 24, 2026 - 4:21pm

#6

Thenthelightningwill

Joined:
September 3, 2026

Shipping issues...

Hi! I'm new to the site and very grateful to be here! I joined just in time to witness the release and shipment of the Summer Magic '85 20 CD set. As days passed, there was a growing deluge of shipping delays, misinformation, no information and changing information from carriers reported by a large group of very discontented customers, and I understand that this is in no way an isolated incident. I honestly have never witnessed such an inordinate amount of total chaos in a shipping situation by such a large and well-respected organization.
-
I am well aware that shipping services have declined in many ways during the past few years and that this decline is the majority of the problem. But there are two strategies that stand out for me that are within your control, and they were pointed out repeatedly by customers on some of the threads, so I felt inspired to share them here for your consideration:
-
1.) Offer expedited shipping.
As I understand it, you cryptically don't offer it now and it goes a long way towards ensuring shipments arrive in a timely manner. Customers are literally begging for it.
2.) Consider the reality of shipping delays when deciding how early to ship product to meet the release date. Product may need to be shipped earlier to factor in the reality of today's delayed service.
-
The customer base here would be so incredibly grateful to see these two things take place, myself included, as I am just beginning my journey here. Thank you, respectfully and sincerely.
September 22, 2026 - 7:50am

#7

Thenthelightningwill

Joined:
September 3, 2026

Shipping issues...

There is an inordinate amount of ongoing discontent, glitches and chaos surrounding shipping going on. It is obvious that a lot of it is rooted in the shipping carriers. Can anything be done on this end in the future to mediate it in some way and help?
September 18, 2026 - 4:50pm

#8

Lawdrone

Joined:
November 1, 2010

Birthday Blues

Tried the coupon today & no dice. Emailed customer service such as it is & not holding my breath. It works on the Lyceum ‘72 vinyl, so it’s not a max-price thing.
And it is no longer a pre order. Just baffled.

Any help?
September 11, 2026 - 10:44am

#9

Automaticslim

Joined:
July 9, 2014

Thanks Marye.
I tried…

Thanks Marye.
I tried Jonathan's suggestion and it didn't work - maybe I didn't do it correctly?
I can go back intime in any forum anywhere but I cant go back in my open Personal Messages.
Thanks for all of your help.

Automaticslim (John)
September 11, 2026 - 9:51am

#10

Lawdrone

Joined:
November 1, 2010

Birthday Coupon

Is this the right place to ask “what can I use the coupon for?” Today is my birthday (me & Mickey) & I received the yearly coupon email from Dead dot net. Went to try it on the new box set. No luck.
I figure maybe that’s because it’s a preorder, so I try the new Dave’s Picks. Also a no-go.
I checked the email & there are no restrictions listed, but I can’t get it to work on anything.
Thoughts? Suggestions? I am sincerely appreciative of the generosity, but it won’t do me any good if I can’t use it on anything in the store.

Thanks!

EDIT - I just now tried it with the MSG box (how is that still available?) and it worked there. So I’ll wait a week until the Summer ‘85 box is officially released & update then.