Grateful Dead

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Like DTUCK90, I've now received the e-mail regarding the attempts "to confirm (or refute) with UPS that your delivery fee has been paid". In fact, I received the e-mail three times in a few minutes as replies to each of the three e-mails I'd sent to Dr Rhino... .

I'd e-mailed UPS subsequently to my last posting, but, of course, haven't received a reply from them, and given the timing of the attempted delivery today, they have clearly not got the message about the issue!!

Blow me down.....whats that just dropped thru the letterbox from the man in brown....DP31..... no signature required and more importantly no fee to pay..... the weekend begins here....

Well, my 31 just turned up, nothing to pay, but pretty chewed up after all the back and forth. I suppose I will have to ask Rhino for a replacement, but just now, I dont know if I can be arsed...

Well, my DP31 just now turned up... UPS knocking on my door with a demand for £73! Is this progress I wonder as I've previously posted that I've heard nothing? Needless to say the deliverer has taken away the package with a confused look on his face. The saga continues it seems!

Like others I got the Dr Rhino email at 2.15am to say the fee was paid, all was sorted and my parcel was in transit. At 11.35 I had UPS at the door demanding £73+ My parcel has now crossed the Atlantic 5 (five) times and will no doubt be going back to the States again. I have replied to the email I received as I leave for my vacation this afternoon (with no new tunes for the plane). Sad, sad, sad. Could cry, cry, cry (but since I’m 61 I won’t) :-)

My DP31 is still in my local UPS Warehouse despite several phone calls and email exchanges including the latest one from DrR.

What is evident is that UPS Irl/UK cannot join the dots and work together, and if any message has come from the US it has been hijacked or ignored.

One kind person in UPS did enlighten me, after I got embarrassingly animated. Apparently the issue stems from an out of date code being used (and therefore accepted by UPS) which meant postage was paid only to the US exit point. So the £73.92, levied from a UPS chart by their billing department, doesn’t/shouldn’t include the first part of the journey. Does it mean UPS are also using outdated charging cards? So the charge is not for Tax and duty as my UPS tracking app says.

I hope my DP31 will be released soon as I have spent too many hours fretting on phone calls and emails (while I should have been out on the hills) but that will probably be Monday at best as generally UPS don’t work at the weekend.

More pissed off with UPS than anyone else now. And I could almost cry but I am 61 for a couple of more days - might be an age thing :)

I received the following email from Dr Rhino on 8th August at 10.15pm.

"Thank you for your email.
We will make sure that you are refunded for the delivery fee that you had to pay.
We will update you when your refund has been processed.
We are sorry for the inconvenience and thank you for your patience.
Sincerely,
Dr. Rhino
Rhino/Dead.net Customer Service"

Fingers crossed that everything will come good in the end.

Finally an e-mail from Dr Rhino, just doesn't help much!

Update regarding your Dave's Picks Volume 31 shipment:

We apologize for the tardiness of this email.

We have made numerous attempts to confirm (or refute) with UPS that your delivery fee has been paid.

Today, UPS advised that they are in the process of releasing your shipment and it should be delivered soon. You will not have to pay any delivery fees. However, at this time they still have not provided an estimated date of delivery.

To ensure you get your copy, we are also having a quantity of replacement stock shipped to the Rhino office within the next 2 weeks.

If your shipment has not been successfully delivered by this time, we will personally ship you a numbered copy of Dave's Picks Volume 31, via DHL.

We are very sorry for the delay, inconvenience, and runaround associated with this shipment.

We thank you for your patience and understanding.

If you have any questions, please let us know.

Sincerely,

Dr. Rhino

IanM, would love to ignore the invoice demand, but mine is at a local UPS delivery point & the guy who runs it won't hand it over in case he gets charged, despite me having shown him all the email correspondance. I seem to be stuck until it is all resolved & the little yellow flag on my UPS page goes away.

I got the same email from Dr Rhino - after delivery had been made. The invoice was still showing as outstanding on the UPS tracking just before delivery yesterday but the UPS driver assured me that it had been dealt with and left the package (with the invoice still attached). Whole thing seems a bit of a shambles.

Good day to everyone, I hope all are well and smiling! On this Friday in August🙏❤️😎 does anyone remember these series of performances. The GraDead played three sold-out concerts this week at the Hartford Civic Center and the city allowed fans for the second year to camp in the park, which is a short walk from the arena and train .... how about this show?! Did anyone here catch a ride on this run
April 03, 1988
Venue:
Hartford Civic Center
Location:
Hartford, CT
setlist:
The Promised Land
Greatest Story Ever Told
Althea
Little Red Rooster
Cold Rain and Snow
Stuck Inside of Mobile With the Memphis Blues Again
Box of Rain
Don't Ease Me In
Playing in the Band
Crazy Fingers
Franklin's Tower
Man Smart, Woman Smarter
Drums
Space
Gimme Some Lovin'
Black Peter
Turn On Your Love Light
It's All Over Now, Baby Blue

Mar 18, 1990
Apr 04, 1988
Apr 03, 1988

March 27, 1987
Venue:
Hartford Civic Center
Location:
Hartford, CT
Setlists
Grateful Dead setlist:
Alabama Getaway
Greatest Story Ever Told
West L.A. Fadeaway
Little Red Rooster
Brown-Eyed Women
Beat It On Down the Line
Tennessee Jed
The Music Never Stopped
Touch of Grey
Samson and Delilah
Cumberland Blues
Estimated Prophet
Eyes of the World
Drums
Space
Uncle John's Band
Morning Dew
Johnny be good

What is going on with Dead.net customer service? Two weeks after the release date and my Daves 31 still hasn't even shipped out yet, despite multiple e-mails. I called and the rep couldn't even give me an ETA. Seems like the organization just doesn't care about providing any semblance of service at this point, really sad. I'm not even overseas, only a few hours south of Dave himself here in Oregon. Maybe I should take a drive up to BC and see if he can sort it out for me?

Please send me a PM with the details and I'll see if the Doc can exert his healing influence.

Thanks for the offer to help Mary! Sent you a PM!

She cool

Woooowwwwwwww.........

I got the same email from Dr Rhino that BILLN got yesterday...but still no fun.

2/28/69 is as good as it gets, and I feel sure that when Daves Picks 31 arrives, it will prove be even better. Well...

5 6 89

My man...i gave him a big case of coke...coke-a-COLA that is. Nyuk nyuk

I got a bunch of GD89 in return

Mo' GD, please

I like it. Is it a great show? Nope. Still full of surprises and one that is unlike any other in my collection of GD. Definitely a late nite listen for me going forward.

Stuff I really liked:

El Paso
All Over Now
TMNS
All of disc two especially the Playin in the Band

Lost Sailor out of Space - why did they stop this? Move I Need a Miracle to set 1 where it would have worked just fine. I think they could have even mixed it up along the lines of Lost Sailor > Other One ...

All of the stuff from 12-4 sounded great to me. With one pick left to go I can already declare this year a winner. The subscription to Dave’s Picks is money well spent and even if they raise the price point, which I suspect they may, it is still an incredible bargain.

Thanks Dave! Thanks dead.net!

I am not sure it gets better than 2/28. 2/14/68 maybe.. and that show was recorded multi-track, but I think just 8 tracks. 2/28 shines brightly. I am not sure you will find a better played, high energy effort anywhere recorded in absolute brilliance. In my mind.. it might just be the best complete show I have heard to date. ..but being captured on 16 track in their full glory..

Honestly, I would listen to it more, but it completely exhausts me. It's one of those shows where it is simply impossible not to listen intently. Once you put it on, you are in for a just under 3 hour, high intensity ride.

Good golly miss Molly. Wowwow stuff.

....they found the groove that month, and here we are.
Miss you Jerry. Twenty four years sure does pass fast.
Lookit Stoltzfus....bartering '89 Dead with Coca-Cola. You go dude. I'm all on board. My weekly soda consumption is around two a week. Used to be three or four a day, but Pepsi can still suck it. 😎

I contacted UPS with my tracking number and the latest email from Dr Rhino and they’ve been able to sort it

“Good day! Thank you for contacting us, and we do apologize for the late response.

I am writing you on behalf of my colleague in accordance to your previous inquiry.

We appreciate your effort for letting us know that the charges has been settled. Upon checking on our records, the payment reference number was uploaded on our system on 09/08/19.

Accordingly, I have sent a message to the delivery depot to check if they can deliver the package Monday, if not it will be redelivered on Tuesday, by the end of the day. You will receive a call back on Monday, 12/08/19, by 09:00 AM, for the updates.

Should you require further assistance, please let us know.

Kind Regards,

Majoe A.
UPS Customer Support”

No, neither 2/28/69 or 2/14/68 are exactly background music type shows. The last two shows I have listened to over the last two days have been 7th and 8th June 1977. Good shows both-I have had them on while I have had my breakfast-I go out and make another cup of tea, check my emails, and the music drifts in and out of my consciousness. You can't listen to 2/14 or 2/28 like this-they demand total submission. You're either there...or you're not.

It also occurs to me that the two February shows feature the Dead at an absolute peak. Maybe like life itself, the band cannot be experienced like this all the time.

I just listened to Daves Pick #31 and then I decided to listen to the Old release, ‘Go To Nassau from the May 15th & 16th shows from 1980., it’s a beautiful mixing job on this release, oh my it’s wonderful, Phil is sweet!!!! So is the whole band including Jerry and Bobby!!!!! 🙏❤️😎 give it a listen my friends. God bless,

Thanks again to Dave and all for beautiful music and amazing cover art!

LMG - thoughts and prayers to you - may the power of music help you thru it.

Looks like Europe UPS issue is getting sorted - had a look at my tracking number - nad no charges showing. So looking forward to Monday :)

Received a mail from the Dr. on Thursday that the problem has been sorted out and fixed.
On Friday UPS still wants the payment of EUR 81,18.
Checked out the status a few minutes ago - still the payment request.
UPS guy will get back to me on Monday - we will see.

I had been looking for a good version of El Paso, and then Ty627 gives a thumbs up to the version from DaP31...

I was able to find a really good one from 30 Trips ~ 10-3-76. A bonus is also the Scarlet and MNS that follow. :-)

A primo El Paso
I dg theversion on 4/24/72 on the release called “ Rock in the rein! Different version than the release of the 72 box set 🙏❤️🤠

I have always liked the version played on 4/28/71. Beautifully sung - I love the way Bob's voice almost cracks on a couple of occasions.

I just wanted to add that it's cool VGUY72 was able to hit 50+ shows.
Curious to know some his favorites. I'm assuming they were latter era shows.

The UPS website suggests that they made what is described as a final attempt to deliver DaP31 to me on Friday. I would have been at work, blissfully unaware. Apparently the attempt took place in Norwich which is peculiar as I live in Lowestoft, approximately 30 miles away. There's a charge of £73.92 still due peculiarly if I want to re-schedule delivery. No further response received from either Dr Rhino or UPS, so I'm guessing this is the end of the road!!!

A few minutes ago (9pm Sunday) the UPS website informs me that my package is at the local UPS Access Point but it is reaching the end of the time that they can hold it for. I know it is there because I have seen it. The freight charge of EUR 81.88 still stands. I have sent an e-mail to UPS about this as I have had no luck whatsoever with calling customer service. Their ineptitude has frankly astonished me and I suspect the e-mail is my last hope, albeit a faint one. It is frustrating to know that the issue has been resolved for two others here in the Netherlands whom I am in contact with. They both received their copies last week with nothing to pay. Seems I am not so lucky. We shall see.

Did anyone else notice this site was down for the better part of a day (and overnight).

Weir'd.

I heard from a close friend they were hacked and had to pay £73.92 COD to UPS in ransomware to get the site back up and running. What is the world coming to, I am sure Count Vlad is behind this.. he was really hoping for a summer of fall '85 show and lashed out.

:D

(sorry, didn't mean to offend those across the pond with a ransomware joke, I am truly saddened by what is going on and I hope everyone receives their pick asap, meant hopefully to soften the edge)

mine has finally arrived today. Anyone who hasn't received there's yet I urge you to email UPS and include a copy of Dr Rhinos latest email saying they have sorted payment. UPS got back to me the same day (Friday) to confirm it would be delivered to me today or tomorrow and they called me today at 8am to confirm everything was sorted.

It arrived with a copy of an email from one UPS team to another passing on the payment reference which is what the local depots need to release the parcel. Hopefully if everyone does this it they will receive theirs and make sure it doesn't get lost in the huge UPS system

After emails with UPS, it finally arrived today so I should be grateful. But it was sliding around loose in a low quality, padded envelope with a big tear in it. It is lucky that the set is not damaged. Not good enough for such a special product. Also the address label had only a part of my address on it, scrambled and with no post code. It is a miracle that UPS managed to figure it out. Having maintained excellent delivery service for international orders these last few years it seems that standards have slipped.

For those still battling the system, I used the UPS web site to send a message (not easy) and got a reply within 24 hours that the problem was sorted and that my delivery was released.

I was greeted with a grinning UPS man this morning who handed me the pick with no extra charge. So many thanks for those behind the scenes who rectified matters.

I have been out all day, but I listened to the first 6 songs when I got back. I didn't listen to Dave's seaside talk-and I could tell glancing through the sleeve notes that they had very little credibility-" a stunning, inspired first set." indeed.
I have taken more notice of the comments on here, and they have been mixed to say the least. So I have been happily surprised. I can't imagine playing it that often, but I have really enjoyed what I have heard so far. The opening songs are a bit rickety, but that's all right, and things seem to develop a nice groove during Brown Eyed Women. Not spectacular-but - nice enough. Maybe it will turn out to be a second division show-but a top second division show, and in the context of sequential releases, that is okay with me.

JiminMD

Yes, the site has been missing for at least 20 hours, but has reappeared since I’m able to type this. The other day the drop down menus would appear on my iPad but would not allow any selections. This seems to have been fixed so perhaps the shutdown was to repair faults on the site. I doubt anyone will thinks to tell us about it though. Communication isn’t one of the sites plus points. Good luck to everyone still waiting for DaP 31, I hope it is sorted soon.

I haven't had any issues lately -- with the DaPs and other GD products, that is (plent of personal issues, but no need to go there) -- but I gotta say, Marye AND Dr. Rhino are fine, sweet folks who hang loose, let us blather, even insult TPTB, and they keep a low profile while stepping up every time to handle the forum requests, demands and occasionally (okay, regularly) the abuse.

Just thought I'd take a minute out of the day to say that, while very frustrating issues crop up, as in recently for our brethren in UK and Europe, both Marye and Dr. Rhino totally deliver and with grace and humor. Neither is responsible for issues, but both work to solve them in a gracious manner.

So, tip 'o my hat!

That is all.

2 9 73
8 27 72
8 1 73
8 31 78

On Friday evening, minutes after making a purchase on Dead.net, my charge card was compromised.

In Ontario, Canada - I Rec'd my DP's #31 on Aug 1st
Shipped by UPS - did not see driver, did not see package until dinner time. Package Left outside my front door (also with half an address) - Happy to see it!
Now today, Aug 12 - receive letter in the mail from UPS saying I owe $90.81 Cdn. Unbelievable - did not pay when I called UPS
Contacted dead.net today and emailed details - First time did not contact Mary E (sorry) So Mary, if you see this comment - ticket # 5012092 at least that's the number on my email saying we will contact you in a couple of days. Can you please look into it. thanks

Still no sign, in fact ever further away..
The local UPS delivery point has been told to return the package to UPS depot, still saying I have an outstanding invoice of £73.92.
Despite several emails to Dr Rhino, email to UPS & 2 phone calls to UPS customer service.
Saying I'm fed up with this doesn't really get to the heart of it.

My saga over DP31 continues. Originally sent 25/7 returned to US on 29/7. Sent again on 30/7 only to be returned to US on 1/8 where it sat for a week. Dr Rhino then claimed issue was sorted and it was delivered on the 9/8 still with the charge outstanding.

Latest email from Dr Rhino states:

I am very sorry to hear that UPS is still attempting to charge you a delivery fee.

I am unable to access any further information on your UPS shipment. If UPS continues to attempt delivery & require a fee for delivery, please refuse the shipment.

If you have not had your copy of Dave's Picks Volume 31 successfully delivered (without delivery fees) by Friday, August 23rd, please let me know.

So after many emails, to both Dr Rhino & UPS plus phone calls to UPS, I have to wait another 10 days before a replacement is even sent - then will have to wait for that to be delivered. I might possibly have DP32 by then :-)
They call this ‘customer service’.

Just received DaP31 here in Minehead, Somerset, UK at the 2nd time of trying, several emails and phone calls to UPS and the emails from Dr Rhino that others have received. Scrawled, hand written label saying 'no money to collect' this time round after the £73 demand first time round.
Now, just have to sort my replacement for DaP30 which never materialised either. Apparently more are being produced as replacements. Wonder if the same shipping nonsense will happen!

UPS tried to deliver DP 31 for the third time today here in York, UK.
For the third time they asked for £73.00, I refused, told them about the phone calls with their office.
I also gave them hard copies of the Dr Rhino emails form the last ten days.
They refuse to give me the CD.

Rich

What a mess. Mine came with a sticker on, with "PAID B1280074" scrawled on it. That's to Lowestoft, East Anglia.

Still the same old, same old, demand from that "bunch of bankers" at UPS, really frustrating the depot is only half an hour drive from my front door. It gets scanned in the mornings in the Exeter warehouse, so it is not being ignored.