Grateful Dead

dead.net the official site

With purchase of this boxset, was it supposed to come with a digital download option for the HD FLAC's? The product description eludes to this. I received the box but never saw any download card and would like to get the high def tracks to compliment it. Thanks!

Ok Check your PM inbox

I’m not going to be in NJ anytime soon, but pm me your direct contact info. I think we can figure it out.

I received the exact same thing. I don't recall my card getting refunded. Does this mean there is no resolving this issue? The 78 Box came at the same time no problem.

Yes I still have the Giants Box and I am willing to trade for July '78. I prefer a person to person exchange to avoid any mess-ups, but I am in Jersey City , NJ so I don't know how that works for you. If you can think of a better trade method let me know.

Ordered the box set 9/20 and never received anything. Warehouse issues and all. Credit card was refunded late November but no one told me and order status still said “Processing” well thereafter—I know because I kept checking repeatedly. Then late December I get a surprise Dead net “Order on the Way” e-mail. Nice. On Dec 24th, Warner Music Group sends me an Invoice for the Giants Stadium Box set along with a Double CD by Swedish prog rock group The Flower Kings (entitled “Waiting for Miracles.”). “The Flower Kings are Back!” the cover sticker reads. The wife thinks I’m nuts cause I’m asking to see the packaging from the garage trash and asking if anything else came. No, just that one, she says humoring my CD affliction. Corporate wins again. The reselling vultures are still too pricey so reluctantly I rip copies from a friend. Bummer—this time I really wanted the box and toys for personal reasons. We all did who ordered. Let’s see what 2020 brings.....

My Giants Stadium box order scenario is slightly different in that I received my order a couple of months ago but the boxset itself was damaged badly in shipment. I requested an exchange two months ago and keep getting told, we are moving warehouses so there could be a delay.. A two-month delay.. I have not opened my box as I don’t want to run into issues when the actual exchange happens- if it ever does. I agree with many posts in the overall bad experience, this has to be towards the top of the list for me. I guess I’ll continue to wait.. Or just decide to heck with it and keep my damaged shipment and play on. These releases are expensive though, is it too much to ask for a boxset that comes as it should? I understand mistakes happen, but communication has to be better. It seems there is little of that unless I initiate it. What’s next? Time will tell.

Hey, I will trade if your Giants box is still available.

I have been waiting like many for nearly two months and get no assurances or updates from CS. But I am waiting for the July 1978 Box which has now been removed from the Store. I have the Giants Stadium Box in pristine condition so if we go through the holidays status quo, I wonder if anyone would be open to a straight up trade - Giants Box for July 1978 assuming a similar excellent condition?

ordered 2 (two) on Sept 20th and still stuck on "processing".

sent multiple emails/requests with zero response (only the super lame automated "warehouse" excuse).

wait over 3 months for an item to be shipped ? something is rotten at Rhino and its not just the CS.